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Jetstar credit card reviews

Jetstar
Jetstar's overall rating for credit cards

(as rated by the Mozo community)

5.4 / 10

based on 67 reviews

Price

Features

Customer service

Convenience

Trust

Featured credit card from Jetstar

Recent Jetstar credit card reviews

Jetstar

Jetstar Platinum Mastercard (Jetstar Dollars) Platinum Mastercard review

Overall rating   6 / 10

Only consider if there is a QFF sign-on bonus!

Some handy perks, if flying with Jetstar, which can save you a few $$$...

Full review

Some handy perks, if flying with Jetstar, which can save you a few $$$...

    Price   5 / 10

    Features   7 / 10

    Customer service   3 / 10

    Convenience   3 / 10

    Trust   5 / 10

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Andrew, South Australia, reviewed over 3 years ago

Jetstar

Jetstar Platinum Mastercard (Jetstar Dollars) Platinum Mastercard review

Overall rating   7 / 10

Frequent Flyer

It has a competitive interest rate and gives clients free travel insurance for overseas travel. It has great incentives like QANTAS frequent flyer points attached to spendings and air-travel too.

Full review

It has a competitive interest rate and gives clients free travel insurance for overseas travel. It has great incentives like QANTAS frequent flyer points attached to spendings and air-travel too.

    Price   7 / 10

    Features   9 / 10

    Customer service   5 / 10

    Convenience   4 / 10

    Trust   6 / 10

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Robert, Queensland, reviewed over 3 years ago

Jetstar

Jetstar Mastercard (Jetstar Dollars) Mastercard review

Overall rating   0 / 10

Staff are nice on the phone but that's all

I never received any of my Jetstar points as promised from the sign up. I have had a lifetime ban put on my card although card is not in arrears and it was because I missed a couple of payments after the death of my daughter. So I have been trying...

Full review

I never received any of my Jetstar points as promised from the sign up. I have had a lifetime ban put on my card although card is not in arrears and it was because I missed a couple of payments after the death of my daughter. So I have been trying to lift this lifetime ban for 5 years as I am not a bad creditor, however I just get the same response sorry this is a lifetime ban and can never be lifted. They also send me my statements each moth stating about the Jetstar points that can be gained, I have never received any from the start, they also say my available balance that I can access but really I can't because of the lifetime ban. It's become a joke among my friends and family and they always encourage me to call them just so they can here me discuss my ban ad get sent through to different departments just to hear them say I will get a standard feedback letter sent in 14 days that never explains why the lifetime ban was placed but always states sorry this can't be lifted. It's been going on for years.

    Price   3 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   4 / 10

    Trust   0 / 10

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Melissa, Northern Territory, reviewed over 3 years ago

Jetstar

Jetstar Platinum Mastercard (Jetstar Dollars) Platinum Mastercard review

Overall rating   0 / 10

Its a joke.

Absolutely disgusting! I was waiting for my credit card statement from Jetstar and to my disgust I received a late fee of $35 and interest charges. I have never paid my credit card late! How can I pay trendier card without the statement (and it's...

Full review

Absolutely disgusting! I was waiting for my credit card statement from Jetstar and to my disgust I received a late fee of $35 and interest charges. I have never paid my credit card late! How can I pay trendier card without the statement (and it's my first statement). Obviously this is the way they gorge fees out of people illegally. I will be contacting the ACCC.

    Price   1 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Lynn, Victoria, reviewed almost 4 years ago

Jetstar

Jetstar Credit Card review

Overall rating   0 / 10

Not a company that acts fairly and reasonably

Perfect credit history, big salary & no significant debts and applied for a $4,000 credit card. Seems like they're just looking for people who will default and have big interest payments.

Full review

Perfect credit history, big salary & no significant debts and applied for a $4,000 credit card. Seems like they're just looking for people who will default and have big interest payments.

    Price   4 / 10

    Features   2 / 10

    Customer service   2 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Robert, New South Wales, reviewed about 4 years ago

Jetstar

Jetstar Credit Card review

Overall rating   8 / 10

Yes with all other banks

Friendly, helpful but like all banks profit and share holders come first.

Full review

Friendly, helpful but like all banks profit and share holders come first.

    Price   5 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Lyn, Victoria, reviewed over 4 years ago

Jetstar

Jetstar Credit Card review

Overall rating   7 / 10

Great reward

I like this credit card because I can get gift vouchers to use on flight with Jetstar.

Full review

I like this credit card because I can get gift vouchers to use on flight with Jetstar.

    Price   6 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   6 / 10

    Trust   7 / 10

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Liza, Victoria, reviewed over 4 years ago

Jetstar

Jetstar Mastercard (Jetstar Dollars) Mastercard review

Overall rating   7 / 10

y

Y

    Price   7 / 10

    Features   8 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   5 / 10

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Mya, Tasmania, reviewed over 4 years ago

Jetstar

Jetstar Credit Card review

Overall rating   7 / 10

Great reward program and convenient online access

Gee I am really happy that I have set up a Jetstar Platinum Mastercard. My dealings with them whilst online or in person have been really positive.

Full review

Gee I am really happy that I have set up a Jetstar Platinum Mastercard. My dealings with them whilst online or in person have been really positive.

    Price   7 / 10

    Features   8 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   7 / 10

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Peter, Victoria, reviewed over 4 years ago

Jetstar

Jetstar Mastercard (Jetstar Dollars) Mastercard review

Overall rating   7 / 10

Great for one reason only

I decided if I was going to have a credit card, I may as well get one with great benefits like no fees when booking flights! It's a real positive if you can resist using it for any other purpose!

Full review

I decided if I was going to have a credit card, I may as well get one with great benefits like no fees when booking flights! It's a real positive if you can resist using it for any other purpose!

    Price   4 / 10

    Features   6 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Jacinta, Victoria, reviewed over 4 years ago

Jetstar

Jetstar Credit Card review

Overall rating   0 / 10

Gave up the credit process

My husband applied for this card and was asked for his payslips FOUR times because customer service kept losing them, and he had to follow up with customer service each time to ensure the application process was still happening (how could they be...

Full review

My husband applied for this card and was asked for his payslips FOUR times because customer service kept losing them, and he had to follow up with customer service each time to ensure the application process was still happening (how could they be lost or misplaced FOUR times??). Then we were told his payslips weren't adequate (he makes over $100K annually) and customer service wanted to contact HR – when my husband asked what they needed to discuss, the rep refused to say. After a month of this back and forth we finally called off the process. Whenever we've applied for a credit card, we have been given instant approval. I can even understand if this process took a week – but a month?? We decided not to continue the application process because quite frankly, if the application process is a reflection of how the general company runs, we do not have faith that services will be provided to us ACCURATELY and in any sort of timely manner.

    Price   6 / 10

    Features   7 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Jan, Western Australia, reviewed over 4 years ago

Jetstar

Jetstar Mastercard (Jetstar Dollars) Mastercard review

Overall rating   1 / 10

Not Competitive, Terrible Service, Why Bother

Two weeks after receiving my new card I was overseas and started receiving collections calls demanding overdue payments! It was awful, constant missed calls, no messages then finally reached someone who gave me harsh words. It was difficult to...

Full review

Two weeks after receiving my new card I was overseas and started receiving collections calls demanding overdue payments! It was awful, constant missed calls, no messages then finally reached someone who gave me harsh words. It was difficult to convince them that two weeks in and being overseas I hadn't expected a payment due and that it was a bit unreasonable. The points system is a shocker - good luck earning enough to use for anything, let alone being able to redeem them. They can only be redeemed in batches of 25 (after three years I have 58 points, so I can get a $50 voucher for Jetstar, wahoo). Not worth it AT ALL. Interest is the highest I've ever had on a credit card, it's not at all competitive. There is no ATM network and you are charged an annual fee. They are super-quick to call when there is a problem (like an overdue payment 2 weeks after signing up) but had to get hold of and call-centres are off-shored. All up: there are many better options, why go there? Don't bother.

    Price   1 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Mona, Victoria, reviewed almost 5 years ago

Jetstar

Jetstar Mastercard (Jetstar Dollars) Mastercard review

Overall rating   5 / 10

Great vouchers but terribly delayed online info.

The rewards program is good if you fly often with Jetstar but my transactions don't show on my online banking account for several days and the balance is never up to date. This makes it very difficult to keep a $0 balance to avoid having to pay...

Full review

The rewards program is good if you fly often with Jetstar but my transactions don't show on my online banking account for several days and the balance is never up to date. This makes it very difficult to keep a $0 balance to avoid having to pay interest. The customer service is outsourced overseas so you're out of luck if you need anything that isn't on the information card the staff at the call centre have access to.

    Price   5 / 10

    Features   7 / 10

    Customer service   2 / 10

    Convenience   0 / 10

    Trust   4 / 10

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Jemma, New South Wales, reviewed almost 5 years ago

Jetstar

Jetstar Credit Card review

Overall rating   0 / 10

Don't use Jetstar credit card!

Jetstar have demonstrated to me they are merciless, money-hungry bastards who don't give a stuff about customer loyalty, longevity and good standing. I will never again use this company. Oh and by the way, I have an A+ credit rating, good payment...

Full review

Jetstar have demonstrated to me they are merciless, money-hungry bastards who don't give a stuff about customer loyalty, longevity and good standing. I will never again use this company. Oh and by the way, I have an A+ credit rating, good payment history and good spending power. They are idiots to lose a good customer like me.

    Price   2 / 10

    Features   2 / 10

    Customer service   0 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Cheri, , reviewed almost 5 years ago

Jetstar

Jetstar Credit Card review

Overall rating   4 / 10

Poor customer service

They have no contact with me at all.

Full review

They have no contact with me at all.

    Price   2 / 10

    Features   4 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   3 / 10

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Lisajane, Queensland, reviewed almost 5 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Credit card comparisons on Mozo - rates updated daily

  • Qantas Money Qantas Premier Everyday

    Qantas Money Qantas Premier Everyday

    • 0% purchase rate for first 9 months (19.99% afterwards)
    • 20,000 bonus points if you apply by 30 May 2019 and spend $3,000 in the first 90 days
    • 0% balance transfer rate for 9 months (21.99% afterwards).

    balance transfer rate

    0% p.a. for 12 months and then 21.99% p.a.

    purchase rate

    19.99% p.a.

    annual fee

    $49 $29 in the first year

    Go to site

    More info

    • 0% purchase rate for first 9 months (19.99% afterwards)
    • 20,000 bonus points if you apply by 30 May 2019 and spend $3,000 in the first 90 days
    • 0% balance transfer rate for 9 months (21.99% afterwards).
    • Balance transfer rate: 0% p.a. for 12 months and then 21.99% p.a.
    • Annual fee: $49 $29 in the first year
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3%, min $3.00
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2018

    American Express Qantas Ultimate Card

    American Express Qantas Ultimate Card

    • Receive 120,000 bonus Qantas Points when you apply online, are approved and spend $4,500 on your new Card within the first 3 months.
    • Get rewarded with up to 2.25 Qantas Points per $1 spent.
    • Complimentary domestic and international travel insurance

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $450

    Go to site

    More info

    • Receive 120,000 bonus Qantas Points when you apply online, are approved and spend $4,500 on your new Card within the first 3 months.
    • Get rewarded with up to 2.25 Qantas Points per $1 spent.
    • Complimentary domestic and international travel insurance
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $450
    • Purchase rate: 20.74% p.a.
    • Interest free days: 44
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.6

    Based on 865 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2018

    ANZ Frequent Flyer Black

    ANZ Frequent Flyer Black

    • 100,000 bonus Qantas Points and $200 back to your new ANZ Frequent Flyer Black card when you spend $4,000 on eligible purchases in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply^.
    • 1 Qantas Point per $1 spent on eligible purchases up to and including $4,000 per statement period.
    • Available with Apple Pay

    balance transfer rate

    No current offer

    purchase rate

    20.24% p.a.

    annual fee

    $425

    Go to site

    More info

    • 100,000 bonus Qantas Points and $200 back to your new ANZ Frequent Flyer Black card when you spend $4,000 on eligible purchases in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply^.
    • 1 Qantas Point per $1 spent on eligible purchases up to and including $4,000 per statement period.
    • Available with Apple Pay
    • Balance transfer rate: No current offer
    • Annual fee: $425
    • Purchase rate: 20.24% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 20.24% p.a.
    • Fee for cash withdrawals: 2%
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.7

    Based on 6072 ANZ credit card reviews

    Need more information?
    Go to site

    More info

  • Citi Platinum (Balance Transfer Offer)

    Citi Platinum (Balance Transfer Offer)

    • 0% per annum for 26 months on purchases and balance transfers
    • Low Annual Fee at $49 for the first year then $149 each year after.
    • Complimentary International Travel Insurance

    balance transfer rate

    0% p.a. for 26 months and then 22.24% p.a. (1.50% balance transfer fee)

    purchase rate

    21.49% p.a.

    annual fee

    $199 $0 in the first year

    Go to site

    More info

    • 0% per annum for 26 months on purchases and balance transfers
    • Low Annual Fee at $49 for the first year then $149 each year after.
    • Complimentary International Travel Insurance
    • Balance transfer rate: 0% p.a. for 26 months and then 22.24% p.a. (1.50% balance transfer fee)
    • Annual fee: $199 $0 in the first year
    • Purchase rate: 21.49% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 22.24% p.a.
    • Fee for cash withdrawals: 3.5%, min $3.50
    • Rewards description: Transfer points to a range of airline programs or redeem your points for travel, cashback, gift cards, retail rewards and shopping gift cards.
    Overall rating

    5.2

    Based on 1250 Citi credit card reviews

    Need more information?
    Go to site

    More info

  • Qantas Money Qantas Premier Platinum

    Qantas Money Qantas Premier Platinum

    • Up to 55 days (unless you have a Balance Transfer)
    • Purchase rate of 19.99% p.a.
    • 0% p.a. Balance transfers for 18 months

    balance transfer rate

    0% p.a. for 18 months and then 21.99% p.a.

    purchase rate

    19.99% p.a.

    annual fee

    $299 $199 in the first year

    Go to site

    More info

    • Up to 55 days (unless you have a Balance Transfer)
    • Purchase rate of 19.99% p.a.
    • 0% p.a. Balance transfers for 18 months
    • Balance transfer rate: 0% p.a. for 18 months and then 21.99% p.a.
    • Annual fee: $299 $199 in the first year
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3%, min $3.00
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Need more information?
    Go to site

    More info

**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

Want more? Compare all 226 credit cards in the Mozo comparison engine.

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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

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