We've had our mortgage with Keystart for almost 7 years and we're still happy with them. They are easy to deal with when we need to change a payment, and their interest rates are great.
The people on the phone were brilliant, unfortunately their word meant very little to the outcomes. They were not senior enough to guarantee anything that was said. It was a constant battle to know what was actually happening and when.
I've had my home loan for 16 years and have always found them helpful, with the exception of one rude/threatening staffer.
To start with it was very hard to get Keystart to help us get a home loan, I think it was more to do with our broker giving us wrong information. They kept asking for more things and when we sent more we had to send the same things as before as they were no longer valid and almost lost the house we bought. After we received the loan we have not had any troubles.
DO NOT TRUST THIS LOAN PROVIDER! During the course of my loan the Liberals changed the rules such that instead of moving with the Reserve Bank rate, they now average the four main banks' interest rates. This was to be expected from any Australian Government but has cost me significantly more than I had predicted.
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