Keystart gave me, as a single mum, an opportunity to buy my first home, something no other banks would do. They have always been understanding and have fantastic customer service. I would recommend them to anyone looking at buying their first home.
Keystart is extremely expensive but it was the only financial institution which helped me get into my new home. If you can get it cheaper go for it but if like me you don't qualify for any other loan then its worthwhile. They are extremely helpful and efficient which is a massive plus.
We've had our mortgage with Keystart for almost 7 years and we're still happy with them. They are easy to deal with when we need to change a payment, and their interest rates are great.
The people on the phone were brilliant, unfortunately their word meant very little to the outcomes. They were not senior enough to guarantee anything that was said. It was a constant battle to know what was actually happening and when.
I've had my home loan for 16 years and have always found them helpful, with the exception of one rude/threatening staffer.
To start with it was very hard to get Keystart to help us get a home loan, I think it was more to do with our broker giving us wrong information. They kept asking for more things and when we sent more we had to send the same things as before as they were no longer valid and almost lost the house we bought. After we received the loan we have not had any troubles.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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