They don't have physical branches, they do not necessarily reduce rates when there are rate cuts. All correspondence is via phone or conventional mail they don't seem to manage the account well with a few charges going on that they couldn't explain and subsequently credited. If the money wasn't coming out once a month I probably wouldn't even realise I have a mortgage which may good for some but not for all.
When the Reserve Bank increases the Interest rate your Interest rate increase with the next Installment, when RBA reduces the Interest rate tit takes two or three months to reduce.
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