They don't have physical branches, they do not necessarily reduce rates when there are rate cuts. All correspondence is via phone or conventional mail they don't seem to manage the account well with a few charges going on that they couldn't explain and subsequently credited. If the money wasn't coming out once a month I probably wouldn't even realise I have a mortgage which may good for some but not for all.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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