So glad to read that it's not just me thinking these guys are crooks. No communication, one off fees being charged as recurring fees, from old bank accounts leaving me with crazy dishonour charges for fees I had no notice of incurring. Not only that but the missed payment followed by nasty text messages, that I assume was from mortgage house - there was no identification, demanding I fix the payment - but no way to contact them to do so. I'm ahead on my payments and asked that the amount in my redraw facility be shown on my account - they said NO! I have no idea where the money is and only know how much 'should' be in it from my own accounting - cannot verify. But they did say they had taken a portion of it in case I ever default on a payment!
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