Plan lending is a very good online bank, part of NAB. Easily accessible online and by phone, great customer service, however there are no branches to visit.
Poor service. They apply interest rate reduction after 2.5 months. Complete rip off. Also there online platform seems too confusing.
It's a major bank so there are lots of different products available to find one that suits.
Good bank.
Been with NAB for years now and always been competitive and provide great customer service.
We went with NAB because I was eligible for the DHOAS package. I was then informed that I could not get the same home loan interest rate if we applied for the NAB DHOAS package into our home loan.
As my rating.
I dislike this bank as they have not been flexible with my situation, they have never offered a rate review in the whole time I have been with them which is 6 years. They are not interested in working with me as a customer for my future plans.
Quick response
Constant errors processing my application. Duplicate requests for information. Failure to send documents in time for settlement which cost me hundreds of dollars in fees etc. I had to collect docs myself by hand. Failure to properly follow up after settlement with information as to where and when I should make payment I had to phone them for details. Interest charged from initial missed settlement date anyway even though it was there fault it was missed and I incurred additional costs. Overall a shambles form start to finish.
The are reliable and reasonable customer service. However you must keep on them to bring your interest rate down when the market moves - otherwise you will languish with a higher rate while new customers are offered lower rates.
Small lines when you go into a branch. When calling Nab your call is answered fairly quickly. Usually very helpful (phone and branch).
Competitive rates and good on the phone, although branch network is a bit more limited than other big 4 banks
Applied for a refinance home loan in a branch, person takes all my details and says he will get it started right away. 2 weeks later I hadn't heard anything, he didn't return my messages. next thing I know I am being looked after by an online loans expert, give all my details again. I don't here anything, didn't receive paperwork. took another 3 calls and numerous emails , then my file was transferred to another expert. it has been a complete nightmare and very unprofessional.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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