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National Mortgage Company customer reviews

Overall rating
4.1/10
Price
4.8/10
Features
4.3/10
Customer service
5.1/10
Convenience
4.5/10
Trust
4.2/10
Based on 21 reviews as rated by the Mozo community. More about the mozo ratings
National Mortgage Company product reviews

Recent National Mortgage Company customer reviews

  • National Mortgage Company Home Loan

    Extremely poor service and interest rates.

    Do not go through this "bank". They are a third party lender who will only offer you higher rates than other Australian lenders and banks, which is what they did to me. Firstly, I came off a fixed loan and they offered me a higher rate, even though RBA have cut the cash rate by 1.5% while my loan was fixed. When I inquired why my interest repayments were going to be increased they played dumb, telling me it was what ING had offered, but I wasn't allowed to talk to ING directly. They said that they were representing me, but hadn't yet talked to ING, they were just going off their database. I asked them to talk to ING, as I could see that ING were offering significantly lower interest rates for home loans on their website... It took them three weeks and many phone calls on my part to get a response. It was a mediocre response at best and a minor reduction of interest rate which is in no way "competitive". I am actively looking to pay break fees and change to another bank or lender. Do not put your hard earned money anywhere near this "lender".

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Ann, New South Wales, reviewed over 1 year ago
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