People's Choice Credit Union home loan reviews

We have banked with them for many years. Unfortunately there is no branch near us, none in this area at all, the nearest is over an hour's drive away. Phone and online internet banking is OK, but there are times when I would like to speak directly with someone in a branch locally.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   3 / 10

Trust   5 / 10

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Very happy with our house loans and ongoing support from peoples choice credit union

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Staff are always helpful and understanding, especially during difficult times. If it wasn't for them, I wouldn't have a home loan.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Have been with this bank for over > 20 years. I was retrenched 2.5 years ago and received no income for nearly two years. I now receive unemployment benefits and am now struggling to make my loan payments. Peoples Choice have been very patient and understanding in relation to when my payments aren't made on time.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Peoples' choice have a great mortgage facility with an offset account, great organisation to bank with.

Price   9 / 10

Features   10 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

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The service and attention to customer needs is beyond comparison and highly recommended to those who like to feel wanted and just an account holder.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great customer service,personal response and great offers.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great credit Union, helpful staff.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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They have been there for the loan and are helpful and informative about improvements that can be made and the best ways to pay off the loan in the quickest manner.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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We have been with TIO (Peoples Choice Credit Union) for years. They have been terrific to deal with this whole time and I would highly recommend them.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Love it that I can talk to someone about any of my banking queries. Customer service is amazing!

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Convenient, friendly, good service.

Price   9 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Every time I need anything they are there with the answers and I have never had to wait around for anything. They are really helpful when it comes to giving you the right options and recommending the best one for you. They also have a great rewards program which has so far managed to send my daughter to Europe twice :)

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Great service with excellent advice to excel your banking service. Been with the same bank since 1989. Absolutely satisfied with the service and product provided for my family for 25 years.

Price   7 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Happy, helpful staff who have the time to talk to you. Nothing is too much trouble. Helpful guidance and advice.

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Hassle free and fully supported. People's Choice can have it all sorted.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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PCCU isn't your typical boring bank. As soon as you walk through the doors you feel the casual, friendly vibe. There is always someone waiting at the door to answer your queries or direct you where to go. Opening hours are brilliant opening at 9am weekdays and open Saturday mornings. We have often had contact with various staff members out of hours and it's never a hassle. Home loan rates are competitive and easy to understand. The construction loan was simple and stress free, exactly what you need when building your new home!

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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Been a customer for over 30 years even when it was called saving & loans. Staff in branches VERY helpful and professional. Plenty of ATMs and branches. I do a lot on the internet site which is very easy and clear to use because at my age (68), computer skills are not the best.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been with this Credit Union for 25 years and they have given the best help and support I could possibly ask for. Friendly people with your interest at heart.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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You can liaise with the same person at the bank. I email my contact regularly and get very quick service.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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I like that you can still go and talk to a person if you want. Everything is online and easy but there are still staff if you need them.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   9 / 10

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People's Choice [formerly Australian Central Credit Union] have always gone the extra mile for us. They have always been open, transparent and have always answered any questions in a way that is easily understood. We will not bank or deal with anyone else.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I tend to ignore my home loan and just pay it off as quickly as we can. We have an offset account and just dump all our earnings in there. I don't know what my rate is or whether it is competitive. I've had this loan for about 4.5 years and several times during that time the bank has called me to see if I was happy and on one occasion to do a review and see if there was a better option for me. At the same time they moved my savings account to a new option which reduced my fees. Additionally, whenever I go on a shopping spree (about once every 2-3 years) they end up calling me to make sure it is me who has suddenly charged a whole heap of stuff to my credit card. Likewise when I travel overseas (mostly for work) they always ring and check that my card hasn't been stolen. Just fantastic customer service. The only down side is I joined them in Adelaide there were no physical branches in NSW. There still aren't many. This means things like changing my name when I got married was very difficult.

Price   7 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   9 / 10

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Best value.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The Peoples Choice Credit Union is great, helpful, easy to contact by phone and a human answers not a robot with 50 different options etc. My home loan was painless, efficient and the repayments are great.

Price   9 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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