Pepper Money home loan reviews

Pepper Money
Pepper Money's overall rating for home loans

(as rated by the Mozo community)

3.4 / 10

based on 13 reviews

Price

Features

Customer service

Convenience

Trust

Recent Pepper Money home loan reviews

Pepper Money

Pepper Money home loan review

Overall rating   10 / 10

Understanding

They have been very understanding while I was in financial hardship.

Full review

They have been very understanding while I was in financial hardship.

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Diana, Northern Territory, reviewed about 1 month ago

Pepper Money

Pepper Money home loan review

Overall rating   5 / 10

Great customer service

The interest rate is really high.

Full review

The interest rate is really high.

    Price   1 / 10

    Features   1 / 10

    Customer service   10 / 10

    Convenience   10 / 10

Less

Diana, Northern Territory, reviewed 10 months ago

Pepper Money

Pepper Money home loan review

Overall rating   2 / 10

Great customer service but rates are too high

The interest rates were raised twice in two months, far above the bank rate.

Full review

The interest rates were raised twice in two months, far above the bank rate.

    Price   0 / 10

    Features   0 / 10

    Customer service   10 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Terri, Western Australia, reviewed almost 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   7 / 10

good

good

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   6 / 10

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Tony, New South Wales, reviewed about 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Dreadful

Vultures pure and simple. I never signed on with them, they bought my mortgage from Wizard when they disappeared and have been bleeding me dry since. Interest rate up to 2% higher than it should be and fifty dollars for late payment - any...

Full review

Vultures pure and simple. I never signed on with them, they bought my mortgage from Wizard when they disappeared and have been bleeding me dry since. Interest rate up to 2% higher than it should be and fifty dollars for late payment - any arrears I have had are easily less than all of those charges. Avoid. They don't care about helping anyone but themselves - a money for nothing enterprise.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Ka, New South Wales, reviewed about 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   10 / 10

Fantastic in every way

Although I went through a Broker, they were excellent.

Full review

Although I went through a Broker, they were excellent.

    Price   8 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Yvonne, Queensland, reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Lacks customer service

Have no compassion for their clients and way too expensive, but can't afford to change.

Full review

Have no compassion for their clients and way too expensive, but can't afford to change.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Julie, Victoria, reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Never go there

Hopeless.

Full review

Hopeless.

    Price   1 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   1 / 10

    Trust   0 / 10

Less

Tony, New South Wales, reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   1 / 10

Wouldn't recommend them

Their interest rates are way too high and they are very slow to pass on rate cuts.

Full review

Their interest rates are way too high and they are very slow to pass on rate cuts.

    Price   3 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   0 / 10

    Trust   2 / 10

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Jeannine, Victoria, reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   6 / 10

Will take care of you and your family

Pepper has some strange ways of applying what the rules say rather than what is common sense but we are overall happy with the product.

Full review

Pepper has some strange ways of applying what the rules say rather than what is common sense but we are overall happy with the product.

    Price   6 / 10

    Features   3 / 10

    Customer service   8 / 10

    Convenience   4 / 10

    Trust   5 / 10

Less

Caryn, Tasmania, reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

poor customer service

They do not listen or care about their customers

Full review

They do not listen or care about their customers

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Angela, Queensland, reviewed almost 4 years ago

Pepper Money

Pepper Money home loan review

Overall rating   1 / 10

Only use if your desperation is short-term

I signed with Wizard, then got bumped somehow to GE (the parent company) and finally ended up with Pepper. The interest rate since Wizard disappeared has always been around 2% higher than anywhere else and customer services just read from scripts,...

Full review

I signed with Wizard, then got bumped somehow to GE (the parent company) and finally ended up with Pepper. The interest rate since Wizard disappeared has always been around 2% higher than anywhere else and customer services just read from scripts, so are no help at all on anything. The only people who go to Pepper are the desperate and very desperate. If that's you, still think twice, because the contract terms are unlikely to assist you eventually. Awful money grabbing company, with predatory characteristics.

    Price   0 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Ka magloire, , reviewed over 4 years ago

Pepper Money

Pepper Money home loan review

Overall rating   2 / 10

Stress

This provider has inherited the GE Money Home Loan portfolio and shows no flexibility of Interest rate reduction - even when the customer is under financial stress & all other Home Loan providers cannot assist due to constraints.

Full review

This provider has inherited the GE Money Home Loan portfolio and shows no flexibility of Interest rate reduction - even when the customer is under financial stress & all other Home Loan providers cannot assist due to constraints.

    Price   5 / 10

    Features   6 / 10

    Customer service   3 / 10

    Convenience   6 / 10

    Trust   1 / 10

Less

Carlo, New South Wales, reviewed over 4 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2018

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • A Low rate Home Loan with $0 application fees for variable rate, $0 ongoing fees, $0 annual fees
    • Choose between weekly, fortnightly or monthly repayments and make extra repayments for free on a variable rate home loan
    • 20% minimum deposit required

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.59% p.a.

    upfront fees

    $0

    Go to site

    More info

    • A Low rate Home Loan with $0 application fees for variable rate, $0 ongoing fees, $0 annual fees
    • Choose between weekly, fortnightly or monthly repayments and make extra repayments for free on a variable rate home loan
    • 20% minimum deposit required
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.59% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.61% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.61% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • Bank Australia Basic Home Loan Special (LVR<80%, Owner Occupier)

    Bank Australia Basic Home Loan Special (LVR<80%, Owner Occupier)

    • Special rate of 3.66% p.a. comparison rate applies to a maximum LVR of 80%
    • Redraw available. Flexible repayments
    • Loan repayment pause for eco-upgrades to your home or maternity leave

    interest rate

    3.76% p.a. variable

    comparison rate*

    3.77% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Special rate of 3.66% p.a. comparison rate applies to a maximum LVR of 80%
    • Redraw available. Flexible repayments
    • Loan repayment pause for eco-upgrades to your home or maternity leave
    • Interest rate: 3.76% p.a. variable
    • Comparison rate*: 3.77% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $250.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $10,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.8

    Based on 79 Bank Australia home loan reviews

    Need more information?
    Go to site

    More info

  • Queensland Country Credit Union Discount Ultimate Home Loan Special (Principal & Interest, LVR<90%) (Package)

    Queensland Country Credit Union Discount Ultimate Home Loan Special (Principal & Interest, LVR<90%) (Package)

    • Available for Owner Occupied or Residential Investment purposes
    • Fully featured home loan including 100% offset and redraw (Owner Occupied loans only)
    • Bank with Queensland’s largest regionally based, Member-owned Credit Union

    interest rate

    3.61% p.a. variable

    comparison rate*

    3.97% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Available for Owner Occupied or Residential Investment purposes
    • Fully featured home loan including 100% offset and redraw (Owner Occupied loans only)
    • Bank with Queensland’s largest regionally based, Member-owned Credit Union
    • Interest rate: 3.61% p.a. variable
    • Comparison rate*: 3.97% p.a.
    • Upfront fees: $0
    • Ongoing fees: $350.00 yearly
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $5,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier, Investor
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    9.4

    Based on 22 Queensland Country Credit Union home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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