Pepper Money home loan reviews

Pepper Money
Pepper Money's overall rating for home loans

(as rated by the Mozo community)

2.7 / 10

based on 10 reviews

Price

Features

Customer service

Convenience

Trust

Recent Pepper Money home loan reviews

Pepper Money

Pepper Money home loan review

Overall rating   2 / 10

Great customer service but rates are too high

The interest rates were raised twice in two months, far above the bank rate.

Full review

The interest rates were raised twice in two months, far above the bank rate.

    Price   0 / 10

    Features   0 / 10

    Customer service   10 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Terri (WA), reviewed about 2 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Dreadful

Vultures pure and simple. I never signed on with them, they bought my mortgage from Wizard when they disappeared and have been bleeding me dry since. Interest rate up to 2% higher than it should be and fifty dollars for late payment - any...

Full review

Vultures pure and simple. I never signed on with them, they bought my mortgage from Wizard when they disappeared and have been bleeding me dry since. Interest rate up to 2% higher than it should be and fifty dollars for late payment - any arrears I have had are easily less than all of those charges. Avoid. They don't care about helping anyone but themselves - a money for nothing enterprise.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Ka (NSW), reviewed over 2 years ago

Pepper Money

Pepper Money home loan review

Overall rating   10 / 10

Fantastic in every way

Although I went through a Broker, they were excellent.

Full review

Although I went through a Broker, they were excellent.

    Price   8 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Yvonne (QLD), reviewed over 2 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Lacks customer service

Have no compassion for their clients and way too expensive, but can't afford to change.

Full review

Have no compassion for their clients and way too expensive, but can't afford to change.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Julie (VIC), reviewed over 2 years ago

Pepper Money

Pepper Money home loan review

Overall rating   0 / 10

Never go there

Hopeless.

Full review

Hopeless.

    Price   1 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   1 / 10

    Trust   0 / 10

Less

Tony (NSW), reviewed over 2 years ago

Pepper Money

Pepper Money home loan review

Overall rating   1 / 10

Wouldn't recommend them

Their interest rates are way too high and they are very slow to pass on rate cuts.

Full review

Their interest rates are way too high and they are very slow to pass on rate cuts.

    Price   3 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   0 / 10

    Trust   2 / 10

Less

Jeannine (VIC), reviewed almost 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   6 / 10

Will take care of you and your family

Pepper has some strange ways of applying what the rules say rather than what is common sense but we are overall happy with the product.

Full review

Pepper has some strange ways of applying what the rules say rather than what is common sense but we are overall happy with the product.

    Price   6 / 10

    Features   3 / 10

    Customer service   8 / 10

    Convenience   4 / 10

    Trust   5 / 10

Less

Caryn (TAS), reviewed almost 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   1 / 10

Only use if your desperation is short-term

I signed with Wizard, then got bumped somehow to GE (the parent company) and finally ended up with Pepper. The interest rate since Wizard disappeared has always been around 2% higher than anywhere else and customer services just read from scripts,...

Full review

I signed with Wizard, then got bumped somehow to GE (the parent company) and finally ended up with Pepper. The interest rate since Wizard disappeared has always been around 2% higher than anywhere else and customer services just read from scripts, so are no help at all on anything. The only people who go to Pepper are the desperate and very desperate. If that's you, still think twice, because the contract terms are unlikely to assist you eventually. Awful money grabbing company, with predatory characteristics.

    Price   0 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Ka magloire , reviewed over 3 years ago

Pepper Money

Pepper Money home loan review

Overall rating   2 / 10

Stress

This provider has inherited the GE Money Home Loan portfolio and shows no flexibility of Interest rate reduction - even when the customer is under financial stress & all other Home Loan providers cannot assist due to constraints.

Full review

This provider has inherited the GE Money Home Loan portfolio and shows no flexibility of Interest rate reduction - even when the customer is under financial stress & all other Home Loan providers cannot assist due to constraints.

    Price   5 / 10

    Features   6 / 10

    Customer service   3 / 10

    Convenience   6 / 10

    Trust   1 / 10

Less

Carlo (NSW), reviewed over 3 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.52% p.a. variable

    comparison rate*

    3.54% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.52% p.a. variable
    • Comparison rate*: 3.54% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest)

    NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest)

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility

    interest rate

    4.17% p.a. variable

    comparison rate*

    4.21% p.a.

    upfront fees

    $600

    Go to site

    More info

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility
    • Interest rate: 4.17% p.a. variable
    • Comparison rate*: 4.21% p.a.
    • Upfront fees: $600
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $20,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 864 NAB home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.60% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.60% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.1

    Based on 32 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest) (Member Package)

    ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest) (Member Package)

    • 3.74% p.a. / 4.15% p.a. Comp Rate
    • Annual Fee of $395. Loan size $400k-$699k
    • Owner Occupied. LVR <80%

    interest rate

    3.74% p.a. variable

    comparison rate*

    4.15% p.a.

    upfront fees

    $0

    Go to site

    More info

    • 3.74% p.a. / 4.15% p.a. Comp Rate
    • Annual Fee of $395. Loan size $400k-$699k
    • Owner Occupied. LVR <80%
    • Interest rate: 3.74% p.a. variable
    • Comparison rate*: 4.15% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $400,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.6

    Based on 231 ME home loan reviews

    Need more information?
    Go to site

    More info

  • Mortgage House Advantage Home Loan 80 (Owner Occupier, Principal & Interest)

    Mortgage House Advantage Home Loan 80 (Owner Occupier, Principal & Interest)

    • 100% offset account
    • $0 Application Fee
    • Redraw available. Flexible repayments

    interest rate

    3.68% p.a. variable

    comparison rate*

    3.83% p.a.

    upfront fees

    $645

    Go to site

    More info

    • 100% offset account
    • $0 Application Fee
    • Redraw available. Flexible repayments
    • Interest rate: 3.68% p.a. variable
    • Comparison rate*: 3.83% p.a.
    • Upfront fees: $645
    • Ongoing fees: $10.00 monthly
    • Discharge fee: $450.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $500,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 5 Mortgage House home loan reviews

    Need more information?
    Go to site

    More info

Want more? Compare all 523 home loans in the Mozo comparison engine.

Compare more home loans

Look for a specific type of home loan:

*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

Back to top