Pepper Money home loan reviews

They have been very understanding while I was in financial hardship.

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The interest rate is really high.

Price   1 / 10

Features   1 / 10

Customer service   10 / 10

Convenience   10 / 10

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The interest rates were raised twice in two months, far above the bank rate.

Price   0 / 10

Features   0 / 10

Customer service   10 / 10

Convenience   0 / 10

Trust   0 / 10

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good

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

Less

Vultures pure and simple. I never signed on with them, they bought my mortgage from Wizard when they disappeared and have been bleeding me dry since. Interest rate up to 2% higher than it should be and fifty dollars for late payment - any arrears I have had are easily less than all of those charges. Avoid. They don't care about helping anyone but themselves - a money for nothing enterprise.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Although I went through a Broker, they were excellent.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Have no compassion for their clients and way too expensive, but can't afford to change.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

Hopeless.

Price   1 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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Their interest rates are way too high and they are very slow to pass on rate cuts.

Price   3 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   0 / 10

Trust   2 / 10

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Pepper has some strange ways of applying what the rules say rather than what is common sense but we are overall happy with the product.

Price   6 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   5 / 10

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They do not listen or care about their customers

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

I signed with Wizard, then got bumped somehow to GE (the parent company) and finally ended up with Pepper. The interest rate since Wizard disappeared has always been around 2% higher than anywhere else and customer services just read from scripts, so are no help at all on anything. The only people who go to Pepper are the desperate and very desperate. If that's you, still think twice, because the contract terms are unlikely to assist you eventually. Awful money grabbing company, with predatory characteristics.

Price   0 / 10

Features   1 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   1 / 10

Less

This provider has inherited the GE Money Home Loan portfolio and shows no flexibility of Interest rate reduction - even when the customer is under financial stress & all other Home Loan providers cannot assist due to constraints.

Price   5 / 10

Features   6 / 10

Customer service   3 / 10

Convenience   6 / 10

Trust   1 / 10

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