Our settlement is done in one go. Very good experience with customer service team.
Been trying to settle since the 9th of May and every week is a new excuse so they can scalp money from us, will never deal with them again!
Friendly and very easy to deal with. so far no complaints, which is great from a bank.
With a husband who works away from home, Pepper was very accommodating in fitting in with us to make sure that we met deadlines and were flexible with allowing electronic signing. Great customer service and competitive rates. Understood our self-employed status and were great to work with.
Pepper Money have been professional from beginning to end. Their communication in their process has been second to none. I don't have the best credit history, yet they were accommodating. They are fast with their service and disclose all fees before 'electronically' signing on the dotted line.
So far Pepper has been amazing to deal with. Right from the start of us putting in our application their communication with our mortgage broker couldn’t be faulted the systems and processes they use are fast and efficient and we recieved all our documentation well within the time frame required. The customer service agent that called me to welcome us and congratulate us was extremely friendly and answered any questions I had. He filled me in on all the information I needed to know in regards to our online account etc. I am impressed with the online portal; easy to use and make extra payments and contains all the information we need. The letter also arrived within the said timeframe and was easy to set up. I had to call their customer service centre for something and I was put through quickly to yet again a friendly person who answered my question with ease. The biggest thing I love is that pepper 100% stick true to their word that they give people a go who have been knocked back and unable to secure a loan with other banks. It can be a deflating experience however we really feel as though they didn’t look at my history as something that was holding me back they actually took into account what I have done since and what I am doing now in the present instead of focusing on past mistakes. This motivates me to do everything right by this loan. I cannot fault anything and believe that Pepper are a fantastic option for anyone looking for a loan. I have no complaints or negatives. Thank you Pepper Money, we love you.
Prompt service, hassle-free. Speedy turnaround time.
Could not find a better customer relationship manager than Alice. She made the whole process easy and stress free.
Our financial aspect was quite unique and we were very appreciative of Peppers understanding and acceptance of our situation and assistance in securing a home for our family.
I think that interest I pay on my loan is excessive.
Treated as an individual with needs understood and acted upon efficiently. Particularly appreciated as an older and experienced property investor.
Prompt service, hassle-free. Speedy turn around time.
Great customer service and decent rates so far.
Great service.
Very quick and fast turnaround.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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