I'm glad I didn't need to claim because I had to hassle several times before leaving just to get the insurance certificate. I had already paid of course so couldn't get out, but I was left unimpressed and hoping I didn't need to make a claim.
Easy to access benefits. Cheap premiums for maximum cover. The best range of benefits I found on the market for travellers. Reminder email sent when your cover is due to expire in case you need to extend or renew. Easy to obtain a quote. Easy to apply.
Thankfully I've never had to make a claim while overseas but I did have to make one while travelling in Australia as my hire car was involved in a carpark bingle, causing panel damage. The claims process was very smooth and, although initially out of pocket for the compulsory excess claims, I was quickly reimbursed once the claim had gone through. The claim was completed online and was processed promptly and efficiently. The staff I spoke to were friendly and knowledgeable. One small negative is that I have an existing medical condition that I need to declare when I travel overseas. I have no issues with doing this however as a frequent traveller, it would be beneficial if I was not required to do this for each trip. Other than this, I am very happy with the customer service provided at QBE.
Great no hassle service with prompt responses to querying regarding my claim. I photographed the damage to my suitcase then simply purchased and replaced my badly damaged suitcase with a new one, purchased in Paris of course. Provided the receipts along with my claim on my return home and had a cheque within a couple of weeks. Great service!
I bought Travel Insurance for my parents when I booked a trip for them to Melbourne. They had to claim against it and deliberately gave them the run around with increasingly difficult and additional requirements for documentation beyond what was originally requested. I firmly believe that they were hoping that they would give up. I will never buy another QBE insurance product ever again nor recommend them to anyone!
I was supposed to be volunteering in South Africa, when a month out I injured my foot badly enough that my doctor told me I couldn't go because of safety concerns and ongoing medical needs. QBE stepped in and refunded everything from my trip, including my flights, accommodation, and program fees.
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