My branch operators go above and beyond the terms of service for me every time I need to use the branch, well done ladies keep up the good work.
Queenslanders Credit Union have an approach whereby all members are made to feel part of the family. Their size allows them to be flexible and respond to customer needs.
Only 3 issues I have ever found is (1) on some mobile device browsers the web site is impossible to navigate to NetBanking options (e.g. Personal NetBanking) .... the drop-down goes back up before I can click on it. (2) other issue is, when my wife and I separated, I wanted to set up a different membership so that we can bank with QCU seperately. (3) Since setting up separate access codes for this I do not seem to get notifications anymore. All 3 of these are minor but affect near perfect ratings.
I like Queenslanders Credit Union because they are down to earth and make you feel very at ease. Easy to approach on any matter.
This bank offers exceptional service with interpersonal relations. Their staff will go out of their way to assist with your requests and requirements. My only critique is that the number of branches is minimal as apposed to other institutions.
I have been with Queenslanders for a long time, holding various accounts including Home Loans, Overdraft, everyday transaction account which includes a Debit Visa. They also look after our insurance requirements for us. Accessibility is fantastic with the Redi and Nab ATM network, their on line access is very easy, and their customer service is second to none.
I use my bank accounts on a regular basis that is daily and they are really good to use. I have also found that every time I call I get great help with any problem I have. I have found the staff at QCU to be very helpful when I have called about my accounts or any enquiry about loans, overdrafts or whatever I ask them. Absolutely terrific especially Robyn she is absolutely amazing she has helped me sort out all my insurances for house, car and landlords. Can't say thank you enough.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.