Queenslanders provides exceptional customer service. They tailored our Home Loan using different components from their advertised loans to provide us a Loan we felt met our needs.
Great service with a loan tailored to our needs
Great service and the people really get to know you and your situation. They trust us and we trust them like we have never trusted a bank before. Only drawback is they have just the one branch.
Probably the only con would be when it comes to physical banking the lack of branches or agencies, however because we do all our banking online this really isn't an issue.
PROS - Personal service with friendly staff - Competitive loan rates. CONS - Mixed information provided at times.
I wanted to do a really unusual renovation of adding a 130 year old removal house to my existing 115 year old home. This was a first for my credit union, but they bent over backwards to make it happen, even coming out to visit to see for themselves what I needed. I don't know of any other bank which would have gone so far, or made me feel like I really mattered.
Best bank ever have had many loans car loans personal loans home loan and business loans customer service is great and interest rates are the same.
They are a great credit union to deal with.
I have had a home mortgage with Queenslanders for over 15 years and during that time I have been impressed and delighted with their friendly, knowledgeable and professional staff, the rates and services are excellent and I would most certainly recommend Queenslanders Credit Union to my friends and family. I feel as though I get personal service in my dealings with them whether it be renewing my mortgage, travel cards or general banking advice.
Pros - competitive prices & personalised customer care. Cons - is that they only have one branch in Brisbane and no after hours support. Limited features on internet banking compared with others.
Queenslanders Credit Union helped me through the whole process of buying my new home. The help and advice they gave me made it a lot easier and less stressful.
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