I've been a customer of Service One (Uni co-op) for over 26 years. They've been terrific until this past year or so when their charges have skyrocketed. I will be switching to ANZ.
My credit union offers excellent customer service. It may seem like they charge more fees, but I think they just make them more transparent. And not being profit motivated means that I know that the fees are justified and cover their costs. They also have very competitive rates on loan and term deposits. Being a local banking institution, I find that it is much easier to speak to the people who can help when I want, and the service is always second to none.
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