Brought my house in 1977, chose SGIC for my home and contents and are still happily insured with the company. You want an insurance policy to be easily understood. SGIC customer service is very helpful and friendly, your claims are quick and easy. SGIC care for their customers.
I had a recent fire in my kitchen and SGIC were prompt in handling my claim and very quick to facilitate trades people to renovate my kitchen so that is was workable once again. This happened during the Covid lockdown period in SA.
Our fence was damaged by workers next door. Although helpful at first, after months of nothing their assessor later determined that we were lying about how it was damaged. And refused to repair it. We are now looking for a new insurer.
They tell lies and pass you from pillar to post, thats if you manage to contact them. They are the worse company I have ever had the misfortune to deal with.
I am a long time customer. They're good to deal with, although when you have multiple policies the reduction in premium is not really sufficient, not much on an incentive to stay with.
I like SGIC because they offer bonuses for having more than one policy. They are very clear on the phone when I have a query and were extremely helpful when I needed to take my car to the crash repairer.
I transferred to SGIC from NRMA when I moved from QLD to SA. The process was very simple and they took great care to let me know what was covered. I have compared quotes a few times and none have been able to better the premium.
They haven't given me a reason to dislike them - I have never had to make a claim either so it's hard to say. Having said that, they also offered insurance that covered everything I wanted, whereas no-one else would. This is why I went with SGIC, as they are more flexible and accommodating, willing to work with me to get the right coverage.
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