The insurer I was with was government, so it was established and well known and everything seemed to run smoothly.
Why is it that every year your policy goes up but surely the value of your car drops but when you ring and say can they do a better price they look st it and come back with a l ss amount if they want us to stay with them decrease the policy to keep us even if it is only a small amount that we the customer will not go looking for another quote where are our rewards for staying with you.
When I made a claim, they were prompt and very caring. SGIO organised to get my car attended to very quickly and gave me a car until mine was fixed which was only a few days. My care came back looking brand new. I was extremely pleased.
I use this insurer as they are the only ones to cover me as i've had a recent crash. however when i went to renew my insurance for the first time, the guy told me i cant and i have to make a new claim, it all seemed kind of fishy as even the price was higher, i told him no, hung up, called again, different person, straight away renewed my insurance without hassle, seemed fishy but i got my insurance covered. next time i'm changing companies.
I have had several occasions where I have had to deal with someone over the phone which was made difficult and frustrating due to either language barriers or them finding it difficult to understand me even though I speak clear and fluent English. They are also not competitive in their quotes.
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