I like this bank because they always answer calls straight away and provide as much information and assistance that's required. One thing that sucks however is the accessibility of the store--- they only have one branch and since moving to another town, banking has become slightly difficult.
I will only bank through this credit union because they are the only ones that would even look at me when I was looking to purchase my house. They could not have been more helpful. Over the years, I have refinanced and also had my car loans through them. They are in the business of helping people realise their dreams, not of taking them away like the big 4 do. I have highly recommended this credit union and my family have all switched their banking to them also. I currently pay no fees (conditions do apply for this) and have one of the lowest interest rates. I highly recommended.
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