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Suncorp Home insurance customer reviews

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Value for money
Policy coverage
Customer service
Claims handling
Trust
Based on 301 home insurance reviews as rated by the Mozo community.
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Recent Suncorp home insurance customer reviews

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  • Suncorp Home Insurance

    DO NOT Recommend using Suncorp

    Suncorp gave me incorrect information when I took out my Landlord Insurance : told me excess was $500, when in fact it turned out to be $1600 (the excess was the main factor in choosing Suncorp when I got quotes). Come time to claim they ignored my legitimate question about an offer, then said that the offer had "expired". They also used loopholes in the policy language to avoid paying: eg holes in the walls they said were Tenant "neglect" instead of damage, and they refused to cover the rent arrears even though it was stated in the policy that it was covered. Dealing with them has been a lengthy process, you would be better having no insurance at all than a policy with Suncorp. Having 7 policies with them for many years made no difference to how we were treated.

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    Less
    Karen, Queensland, reviewed 7 months ago
  • Suncorp Classic Home Insurance

    hope to win

    no complaints here, ask and ye shal recieve

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    Dale, Queensland, reviewed 11 months ago
  • Suncorp Home Insurance

    Great company to deal with.

    Over the 50+ years I have had house insurance I have only ever had two claims with two different insurance companies for small amounts, just over $1,000 and both were rejected. I changed to Suncorp when I saw that they setup temporary offices in areas affected by cyclones, floods etc. At the same time, I saw where many claimants of other companies had their claims rejected, which still occurs today. Never have I read or seen disgruntled Suncorp customers. We have house and contents, comprehensive car and third party with Suncorp. We had a claim concerning the car and were amazed at the first-class service we received. It will always be Suncorp for me.

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    Mike, Queensland, reviewed over 1 year ago
  • Suncorp Classic Home Insurance

    Suncorp offer good follow-up & support.

    Very satisfied with my claim when my roof was damaged by hail about 2 years ago.

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    Barry, Queensland, reviewed over 1 year ago
  • Suncorp Classic Home Insurance

    Great customer service.

    Very good customer service over the phone. Great value for money on contents insurance.

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    Tim, Queensland, reviewed over 1 year ago
  • Suncorp Classic Home Insurance

    Premiums continue to rise

    Suncorp home insurance is very expensive , and although we have never made a claim our premiums continue to increase each year. We even have a huge excess to try and make it cheaper but that doesn’t make much difference

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    Margot, Queensland, reviewed over 1 year ago
  • Suncorp Classic Home Insurance

    So far so good

    So far so good have listened to and answered all my questions and a lot cheaper than my previous insurance plus I have more.

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    Michelle, Queensland, reviewed about 2 years ago
  • Suncorp Home Insurance

    Suncorp did not hesitate to aid flood victims

    I recommend Suncorp Home Insurance because of their track record. They honoured their clients’ policies during the Brisbane floods and did not cap it at a small amount. They are accessible and very helpful online, by phone and in person. I have been with them since the floods in 2011.

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    Mary, Queensland, reviewed about 2 years ago
  • Suncorp Classic Home Insurance

    Quick & Efficient

    Very easy to work with. Kept in touch with all renovations. Worked efficiently.

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    Samantha, Queensland, reviewed over 2 years ago
  • Suncorp Home Insurance

    Hassle Free

    Easy to deal with & competitively priced

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    Jodie, Queensland, reviewed over 2 years ago
  • Suncorp Classic Home Insurance

    Terrific insurance Company

    We’ve had car, house and contents insurance with Suncorp for years and they are excellent.

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    Susan, New South Wales, reviewed over 2 years ago
  • Suncorp Home Insurance

    Overall not too bad.

    Thank you.

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    Melek, Queensland, reviewed over 2 years ago
  • Suncorp Classic Home Insurance

    Disgrace of an insurance company don't pay claims

    Take your premiums for years but don't pay claims when you need them.

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    Ivan, Victoria, reviewed over 2 years ago
  • Suncorp Classic Home Insurance

    Insurance from real humans

    I've been with Suncorp for 7 years and they have been really great at finding ways to save on my premium, very easy to deal with when there are a change of details etc and are great at finding solutions for your lifestyle.

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    Jason, New South Wales, reviewed over 2 years ago
  • Suncorp Home Insurance

    Suncorp House insurance is fine

    We have had Suncorp house insurance for many years. Never had any problems.

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    Less
    John, Queensland, reviewed over 2 years ago
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