Suncorp gave me incorrect information when I took out my Landlord Insurance : told me excess was $500, when in fact it turned out to be $1600 (the excess was the main factor in choosing Suncorp when I got quotes). Come time to claim they ignored my legitimate question about an offer, then said that the offer had "expired". They also used loopholes in the policy language to avoid paying: eg holes in the walls they said were Tenant "neglect" instead of damage, and they refused to cover the rent arrears even though it was stated in the policy that it was covered. Dealing with them has been a lengthy process, you would be better having no insurance at all than a policy with Suncorp. Having 7 policies with them for many years made no difference to how we were treated.
Over the 50+ years I have had house insurance I have only ever had two claims with two different insurance companies for small amounts, just over $1,000 and both were rejected. I changed to Suncorp when I saw that they setup temporary offices in areas affected by cyclones, floods etc. At the same time, I saw where many claimants of other companies had their claims rejected, which still occurs today. Never have I read or seen disgruntled Suncorp customers. We have house and contents, comprehensive car and third party with Suncorp. We had a claim concerning the car and were amazed at the first-class service we received. It will always be Suncorp for me.
Very satisfied with my claim when my roof was damaged by hail about 2 years ago.
Very good customer service over the phone. Great value for money on contents insurance.
Suncorp home insurance is very expensive , and although we have never made a claim our premiums continue to increase each year. We even have a huge excess to try and make it cheaper but that doesn’t make much difference
So far so good have listened to and answered all my questions and a lot cheaper than my previous insurance plus I have more.
I recommend Suncorp Home Insurance because of their track record. They honoured their clients’ policies during the Brisbane floods and did not cap it at a small amount. They are accessible and very helpful online, by phone and in person. I have been with them since the floods in 2011.
Very easy to work with. Kept in touch with all renovations. Worked efficiently.
We’ve had car, house and contents insurance with Suncorp for years and they are excellent.
Take your premiums for years but don't pay claims when you need them.
I've been with Suncorp for 7 years and they have been really great at finding ways to save on my premium, very easy to deal with when there are a change of details etc and are great at finding solutions for your lifestyle.
We have had Suncorp house insurance for many years. Never had any problems.
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