Suncorp Bank has proven to be reliable and trustworthy from my personal experiences with my car loan and also other general bank accounts I have with them.
Enquires on a 5 & 7yr loan term, applied for what I was led to believe was a 7yr loan term until the contracts were sent through as a 5yr. When querying this I was advised I was not allowed a 7yr loan term on a refinance of a car, but yet was freely offered and quoted on this in the initial application. They denied what their loans operator advised me, call was conveniently not recorded and they are relying on screen shots of the consultants computer as evidence of what they advised. Action taken through ombudsman, they did not advise of their dispute resolution process, had to find this info out myself. I am now seeking compensation due to financial loss for the cost of heading up paperwork and a missed car payment as I was led to believe the previous loan would be paid out. Been treated like I'm just another number, big zero for friendliness and customer service, staff are patronizing and rude. Absolutely disgusted at the lack of compassion and understanding, and extremely poor customer service, they seem to forget it's actually a human at the end of the phone, not just another piece of paper in the pile to work through. Based on this sole experience I will be canceling all services I currently have through the suncorp group.
I do all my banking with Suncorp and I've never been disappointed. They're always happy to help (which is great). And they were happy to help me pay off my car early. Great bank.
i NDO NOT TRUST BANKING AUTHORITIES DUE TO WHEN THE big crash CAME A COUPLE OF YEARS AGO, A GREAT DEAL OF FINANCE WAS WRITTEN OFF OUR ACCOUINTS...TO MY WAY OF THINKING, THESE ORAGNISATIONS ARE THIEVES AND AS FOR THE BIG FAT c.e.o.S SHOULD GET OUT FROM THEIR IVORY TOWERS AND REALLY TAKE A GOOD LOOK AT THE OUTSIDE WORLD OF THE PENSIONER
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 5.19% would cost $34,730.13 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.50% would cost $34,632.09 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 6.79% would cost $35,729.09 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 3.97% would cost $33,525.38 including fees.
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