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Suncorp Share trading customer reviews

Overall rating
1.0/10
Customer service
1.0/10
Convenience
1.0/10
Trust
1.0/10
Based on 1 Suncorp share trading reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent Suncorp share trading customer reviews

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  • Suncorp Share Account

    Closed account with no explaination

    Opened a cash management account to manage my SMSF in Feb '24 to invest in overseas funds, funds were blocked for 4 weeks for security checks which i was told would most likely happen but i was told should only take 3 days providing everything was okay. Funds eventually get released but i still can't access my account for several weeks later. I could get no response at all from there fraud department (ironically named) to see why i could not access my account as the funds were released so i was forced to make an official complaint. The following week i received an email stating my account is closed without any explanations and i had 14 days to withdraw any funds or they would be given to a charity. Who operates a business like this? Suncorp need to realise that it is a privilege to have customers bank with them but seeing that Suncorp bank is going down the toilet and being bought out by ANZ i should not be surprised. I will say the front line staff i dealt with conducted themselves professionally but that's about a far as that goes, the fraud team and upper management are a joke!

    Customer service
    Convenience
    Trust
    Less
    Daniel, New South Wales, reviewed 4 months ago
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