Great customer service. I have had my savings account for 34 years. Joined in 1986 when the original name was Department of Social Security Credit Union, then Social security credit union, then Security Credit Union, now known as Sydney Mutual Bank. The customer service has always remained great and delivered with respect for its customers over all those years. I have only the best of comments about my bank.
With my second account I can save money up for an emergency its so great
I have been with the SCU Sydney Credit Union now for more than 14 years and I have never had any problems and if there is something I am unsure of the friendly staff are very willing to provide help and the right advice as not to confuse you.
I think sccu shouldn't have fees like the big banks I,ve been a customer since 1988 so for long term customers it should be fee free
Overall I like this credit union, although there have been a few changes over the past couple of years that have changed my opinion. The staff in my branch are not as friendly as before, however they are able to help with any concerns in a really good manner.
Online service excellent. Personal customer service friendly and efficient, both in person and on the phone
SCU I feel is the best bank to be with. I feel safer with them and I feel like they look after the little guys, where as the bigger well known banks, I feel as though that they can do what they want and get away with it. Their service is amazing; if ever I've had issues no matter the time I can always reach them. When I lost my credit card; I got a new card within weeks. When I've had questions they don't get frustrated with me, they calmly explain. They are just an all round great bank to be with. Very understanding.
Very good bank. However, would be better with more branches.
I have been dealing with SCU for 25 plus years. I have found them superb over the years. They have always come up with solutions to my problems.
The branches are limited. There is no branch near where I live.
Convenience and great customer service.
The beauty of the credit union is it is not a profiteering bank. I like being treated like a customer instead of just a number. I have been treated like garbage by banks in the past, never again.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.15% rate after*
Minimum deposit of $200 and no withdrawals in the month.
Bonus rate for the first 4 months from account opening
Increase balance by at least $300 in the month
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