Great customer service. I have had my savings account for 34 years. Joined in 1986 when the original name was Department of Social Security Credit Union, then Social security credit union, then Security Credit Union, now known as Sydney Mutual Bank. The customer service has always remained great and delivered with respect for its customers over all those years. I have only the best of comments about my bank.
I have been with the SCU Sydney Credit Union now for more than 14 years and I have never had any problems and if there is something I am unsure of the friendly staff are very willing to provide help and the right advice as not to confuse you.
Overall I like this credit union, although there have been a few changes over the past couple of years that have changed my opinion. The staff in my branch are not as friendly as before, however they are able to help with any concerns in a really good manner.
SCU I feel is the best bank to be with. I feel safer with them and I feel like they look after the little guys, where as the bigger well known banks, I feel as though that they can do what they want and get away with it. Their service is amazing; if ever I've had issues no matter the time I can always reach them. When I lost my credit card; I got a new card within weeks. When I've had questions they don't get frustrated with me, they calmly explain. They are just an all round great bank to be with. Very understanding.
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Savings account comparisons on Mozo - rates updated daily
2.10% p.a.(for $0 to $1,000,000)
standard interest rate
0% p.a.(for $0 and over)
Govt Deposit Guarantee
Yesup to $250,000
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.15% bonus rate after*
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account. (This second requirement has been paused until 31 August 2020).
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