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Tic:Toc customer reviews

Overall rating
5.3/10
Price
9.3/10
Features
8.0/10
Customer service
5.5/10
Convenience
5.3/10
Trust
5.3/10
Based on 4 reviews as rated by the Mozo community. More about the mozo ratings
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Recent Tic:Toc customer reviews

  • Tic:Toc Home Loan

    Avoid, too many better low rate vendors out there

    Given the low rates I can handle the lack of features, what I can't handle is the extremely poor and dishonest customer service. I've had a homeloan with Tic:Toc for 3 years, and starting with the homeloan application process, the promise of quick and easy loan approvals via the wonders of FinTech didn't eventuate, despite me having one of the most basic applications that could be processed (simple refinance, less than 80% LVR, dual PAYG full time income, single transaction account, one credit card). The low rate kept me, but it was one of the most convoluted and mandraulic processes to get loan approval, far worse than other lenders I've used, even among the big four. Eventually I got loan approval and switched over. The actual features provided by Tic:Toc account portal are pretty minimal, but you are paying a low rate so that is fair enough. Most annoying was the very slow timeframes to transfer money to other bank accounts, 3 days is the average which is very 20th century. The issues came about when at the end of the loan and we went to refinance with a lower rate vendor (UBank). Compared to our experience with Tic:Toc the UBank homeloan application process was a breeze, couldn't fault it. Come settlement, wow did Tic:Toc show their true colours. They refused to engage with UBank, provided zero proactive communication to me about what issues were being experienced, and everytime I was eventually able to contact them (which is a battle, despite the number of communication channels they allegedly offer) I kept getting different stories about what the issues were, to the point that the only explanation I can come up with is flat out dishonesty. It really felt like I was getting told whatever they thought would get me to hang up, rather than the reality of the situation. Settlement dragged far longer than it should have, required far too much chasing up by me and far too much pointing out obvious contradictions and falsehoods that each customer service rep I talked to tried to pull off assuming I was an idiot. Like I said, I feel like my expectations were set appropriately low based on the low rates offered, but there is no excuse for such poor customer service. Being a neo-bank doesn't exempt you from the basics of customer service: 1. Care about your customer, 2. Be honest and 3. Be responsive. The real problem for Tic:Toc is that there are now plenty of other FinTech/neo-bank/low rate vendors out there who can compete on rates but smash Tic:Toc on the basics of customer service. Because of that I'd recommend you avoid, you can do better elsewhere.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Chris, Australian Capital Territory, reviewed 4 days ago
    More Tic:Toc home loan customer reviews
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