My car insurance is through Toyota Insurance and I wouldn’t change. I have only had to put in one claim but it was done so quick and easily! I was a fresh 18 year old with a new car who knew nothing about insurance claims and I needed a windscreen replacement and all the hard work was done by them and I paid no out of pocket cost. Toyota insurance even chose where my windscreen was going to be replaced, all’s I had to do was confirm a date and time it could be done. The customer service team are so lovely and such a pleasure to deal with, always go above and beyond. Through Covid they even offered Covid hardship options to lessen the financial stress through these unknowing and unfortunate times. This is my second car I have insured through Toyota and when I traded in my old Toyota the claim to end my insurance for my first car was done that same day and the balance that was owing to me was also paid directly to my bank account that same day. Nothing but good things to say! I know I can rely on Toyota Insurance.
Reply from Toyota Finance
Thank you for your review! We are so glad to hear you were happy with your experience and we appreciate the positive feedback. Have a great day.
Reply from Toyota Finance
We'd like to understand how we could have improved your experience. Our Customer Solutions team is available on 13 72 00 if you wish to chat through any further comments, concerns, or suggestions.
We look forward to hearing from you.
Why did I choose Toyota? I don’t know, I’m so angry. My car was stolen Saturday the 21st. I made a police report and made a claim with Toyota. They gave me a rental for two weeks or till the car was recovered. It was found on Monday the 23rd so I called to let them know but because I had already paid $750 for the excess, now I can’t get my money back even though the car was found with no damage. So in a matter of fact I’ve paid $750 for 4 days of car rental, what a rip off!
I was recently in a minor car accident and not at fault. The insurance company dealt with it swiftly and on the same day I was able to organise a smash repair.
Toyota insurance is low cost and the best out there. I have compared them to other buisnesses and none come close to Toyota in price and services. They can offer you everything compared to other big companies such as Suncorp where both policies are the same, but prices are much higher at Suncorp.
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