Toyota Finance car insurance reviews

Toyota Finance
Toyota Finance's overall rating for car insurance

(as rated by the Mozo community)

6.2 / 10

based on 49 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent Toyota Finance car insurance reviews

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Awesome!

Best service I have ever had. Thanks Toyota!

Full review

Best service I have ever had. Thanks Toyota!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Roz (WA), reviewed 8 months ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Easy to use product, good value for money

Easy to use product, good value for money

Full review

Easy to use product, good value for money

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Tracy (WA), reviewed 10 months ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   9 / 10

All good

Everything going well....

Full review

Everything going well....

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Long (QLD), reviewed 12 months ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Reliable and dependable

I like them because they hire well-experienced staff who are smart and friendly.

Full review

I like them because they hire well-experienced staff who are smart and friendly.

    Value for money   4 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Bartolomeo (VIC), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   9 / 10

Pretty good all round but not perfect.

Seems good value for the money.

Full review

Seems good value for the money.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Trevor (NSW), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   7 / 10

They are reliable so can't complain.

They are reliable so can't complain.

Full review

They are reliable so can't complain.

    Value for money   6 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Catherine (SA), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Great premium and quick claims process

They were a great help when my car was hit by a 'hit-and-run' recently. They provide a replacement car if the car is a write-off.

Full review

They were a great help when my car was hit by a 'hit-and-run' recently. They provide a replacement car if the car is a write-off.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Phillip (NSW), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Good value for money

Cost effective insurance compared to a lot of others on the market. Easy to deal with, and friendly insurance company, they seem to be in line with what toyota represents which is you get a solid insurance company that generally will not be hard...

Full review

Cost effective insurance compared to a lot of others on the market. Easy to deal with, and friendly insurance company, they seem to be in line with what toyota represents which is you get a solid insurance company that generally will not be hard to deal with.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   6 / 10

    Trust   9 / 10

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Micah (VIC), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

The premium was very competitive.

The ease of signing up. The friendly service of the front end person.

Full review

The ease of signing up. The friendly service of the front end person.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Cheryl (NSW), reviewed about 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Excellent

I am very satisfied with their work.

Full review

I am very satisfied with their work.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Vikas (SA), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   5 / 10

Very competitive premiums

I am rapt in the premium I have paid for a years insurance for my car. I am not so sure about the claiming process though. I believe that I am not allowed to choose my repairer. There is no shop front for the insurer to visit them so all...

Full review

I am rapt in the premium I have paid for a years insurance for my car. I am not so sure about the claiming process though. I believe that I am not allowed to choose my repairer. There is no shop front for the insurer to visit them so all negotiations have to take place over the phone.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Rosalie (VIC), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Competitive

Convenient at time of purchase of vehicle.

Full review

Convenient at time of purchase of vehicle.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Justin (VIC), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Competitive premiums

I have had no claims as yet.

Full review

I have had no claims as yet.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Maxine (NSW), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Helpful when I need them

Very good .

Full review

Very good .

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Phillip (NT), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   8 / 10

Competitive premiums, claims process efficient

Compared to others insurers they offered a very competitive price. Very quick to process claims and offer assistance.

Full review

Compared to others insurers they offered a very competitive price. Very quick to process claims and offer assistance.

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Michelle (NSW), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   0 / 10

Worst insurance and terrible repair!

I purchased a brand new 86 in 2013. the seller try to beat the insurance price so I would buy it from them. At the point of selling, I did inform the seller that I had accident before. I ended up buying it from Toyota Insurance. So, couple of...

Full review

I purchased a brand new 86 in 2013. the seller try to beat the insurance price so I would buy it from them. At the point of selling, I did inform the seller that I had accident before. I ended up buying it from Toyota Insurance. So, couple of months after, a car hit me from behind. After a long waiting time (every time) Contact centre told me that my premium is more because the seller indicated I never had accident before when he signed up my car for the insurance. This is how they beat the price from other insurance companies where I had a way cheaper quote from! At the end, with very rude and unprofessional customer service, they told me if I don't pay the amount, they have to reduce my cover for couple of months or they won't fix my car! I complained about the situation, when they contacted me, they only advised me that they will improve their services! No further action to make me happy or anything! It is a shame such a big company with this international reputation, operates an insurance company like this! Anyway, they only gave a week rental car, and I had to rent the rest by myself and claim it back later. It took a couple of months to get the money back . I had to return the car again because of mismatching of the colour. How hard is it to get the black metallic right? and the bumper is not even fitted properly, they told me, they cannot fix this! Will never ever go with them again.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Joshua (VIC), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Reasonable, easy to get along with

This insurer is great but they are slow with the correct claim number , have had a lot worse and they are priced well.

Full review

This insurer is great but they are slow with the correct claim number , have had a lot worse and they are priced well.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Chantelle (QLD), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

I'm completely satisfied with this company.

I have been with Toyota for the last 12 months and would recommend them to anybody.

Full review

I have been with Toyota for the last 12 months and would recommend them to anybody.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sandra (NSW), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Insurance

I have both cars insured with Toyota Australia. They are very professional.

Full review

I have both cars insured with Toyota Australia. They are very professional.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Peter (NSW), reviewed over 1 year ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Value for money

I got quotes from a number of companies and Toyota was the cheapest and best by far.

Full review

I got quotes from a number of companies and Toyota was the cheapest and best by far.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Les , reviewed almost 2 years ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   1 / 10

Waste of money and time.

Rude, patronising, inconsiderate, antagonising, untrustworthy, depressed, smug, unresponsive, and lazy. Pay more money and go with GIO, NRMA, Allianz etc. You will save money and heart-burn in the long-run.

Full review

Rude, patronising, inconsiderate, antagonising, untrustworthy, depressed, smug, unresponsive, and lazy. Pay more money and go with GIO, NRMA, Allianz etc. You will save money and heart-burn in the long-run.

    Value for money   6 / 10

    Policy coverage   3 / 10

    Customer service   0 / 10

    Claims handling   1 / 10

    Trust   0 / 10

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Marcus (NSW), reviewed almost 2 years ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   0 / 10

Disastrous!

Do not go with Toyota Insurance, if you are looking for natural disasters cover such as hail damage. We have been waiting for 10 days just to hear on the status of our car if it is going to get repaired or written off but they couldn't even give...

Full review

Do not go with Toyota Insurance, if you are looking for natural disasters cover such as hail damage. We have been waiting for 10 days just to hear on the status of our car if it is going to get repaired or written off but they couldn't even give us a timeframe with regards to this matter, leaving us hanging in the air! Very poor service, it's not worth it for the premium we have paid and the service provided. Very upset and unhappy! Go with RACQ or Suncorp, my friends' cars that got damaged by hail got a reply instantaneously if their cars were going to get repaired or if it's going to get written off. We just needed a simple answer on how long it is going to take to assess so we know what to do next but very DISAPPOINTED! Do not go with Toyota if you do not want to experience more suffering and pain after a disastrous event.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Maylin (QLD), reviewed almost 2 years ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   2 / 10

Poor customer service

I rang on sunday when I had an accident, not my fault - got a recorded message, they have not contacted me. Have now spent the last 68 minutes on hold waiting to lodge a claim. I can't imagine if I were really in trouble trying to deal with...

Full review

I rang on sunday when I had an accident, not my fault - got a recorded message, they have not contacted me. Have now spent the last 68 minutes on hold waiting to lodge a claim. I can't imagine if I were really in trouble trying to deal with these people - I will investigate alternatives.

    Value for money   3 / 10

    Policy coverage   5 / 10

    Customer service   1 / 10

    Claims handling   3 / 10

    Trust   2 / 10

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Mark (NSW), reviewed about 2 years ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   10 / 10

Great customer service

Great customer service, very helpful.

Full review

Great customer service, very helpful.

    Value for money   6 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Nancy (NSW), reviewed over 2 years ago

Toyota Finance

Toyota Finance car insurance review

Overall rating   4 / 10

Average

Policy lodged 1 month after we purchased cars, very poor experience.

Full review

Policy lodged 1 month after we purchased cars, very poor experience.

    Value for money   3 / 10

    Policy coverage   5 / 10

    Customer service   3 / 10

    Claims handling   5 / 10

    Trust   4 / 10

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Fran (VIC), reviewed over 2 years ago

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