Told one thing by their staff on the phone then completely contradictory information by their online customer relations team. No apology or admittance that I was given the incorrect information, just continued assurance that they were right and I was wrong (for over a month!). The worst customer experience I have ever had.
I have dealt with this company for the past year and they have repeatedly ignored my emails, invoiced incorrect amount and also attempted zero assistance when I have asked for anything. They write invoices at the skill of a child first learning how to use a computer. Ignore emails for weeks then offer no means of solutions. Contacting them is just a repetitive circle of absolutely no help whatsoever. I registered a complaint that they ignored and just routed me back to the original person I was complaining about that refuses to provide me with any assistance. They request thousands of dollars with no form of receipt or acknowledgement of payment. I have seen scam companies operate better.
I’ve been with Toyota finance for 4 years and very pleased with the service. They have been understanding and accommodating in financial difficulties. Couldn’t be happier.
These bullies made no attempt to reach me via email or phone on their file for $112. They sent letters to my home address which was my old address five years ago, which I didn't receive. And then reported to a credit company. When asked about it they sent a blunt response. Please beware.
My second loan through them with no problems.
Untrustworthy. Never take a car loan with them, they are not compassionate and don’t give a damn if your financial situation changes. They will not budge an inch.
Great 0% finance deal on my last purchase.
Great facility with appropriate products.
I receive exceptional customer support from Toyota finance, could not be happier.
Have purchased 2 cars off Toyota needing finance, they are friendly, approachable, helpful, knowledgeable and above all professional.
Everything is good but it could be cheaper.
Decent car loan. Everything is quite fair.
Easy to sign up when buying from a Toyota dealer.
Toyota Finance were fantastic when I needed a loan. They were very helpful and made me feel very comfortable when talking to them. I was able to get my car because they made the payments affordable.
Very good just don't like their phone opinions
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,276.58 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 4.74% would cost $33,949.23 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,507.61 including fees.
Terms from 2 to 3 years. Representative example: a 3 year $10,000 loan at 6.39% would cost $11,510.63 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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