Vero car insurance reviews

I have place a claim with them previously and the turnaround was good.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

It was bizarre. Called to get a car quote. I spoke to this guy. After getting my personal data, he asks me; "What did you have for breakfast this morning?" I didn't say anything. "As you can tell I like to take life seriously" he sarcastically said. It made me feel so insignificant and uncomfortable knowing in the back of my mind that maybe Vero weren't going to take me seriously if I needed to claim. It was a long call, well and truly over 30 minutes, by far the longest out of all the quotes and it was the most expensive. We are self-employed and he asked personal questions about what my husbands does for work. Which was none of his business because we don't use the car for work. He was also talking negatively about his own wife and about how his wife was spending all his money. I'm not going to call Vero again.Don't call these idiots!

Value for money   1 / 10

Policy coverage   1 / 10

Customer service   0 / 10

Claims handling   1 / 10

Trust   1 / 10

Less

No issues.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Previous assistance has been very satisfactory.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

The have honoured their lifetime guarantee.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

Absolutely appalling customer contact, no reply to my emails at all, no acknowledgement of my emails whatsoever, expect 50 to 80 minute phone hold music, then accept to hang up because it's absolutely ridiculous to hold on that length of time. My advice is do not insure with VERO. Disgraceful.

Value for money   0 / 10

Policy coverage   1 / 10

Customer service   0 / 10

Claims handling   -1 / 10

Trust   0 / 10

Less

Vero have been great and if you have an accident they are quick to help.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   7 / 10

Less

Vero first approved my claim, told me to book my car in and rent a car -they would cover all costs. Two weeks later rude, unprofessional and arrogant person from so called customer care told me my claim has now been denied. It's taken weeks of back and forth, the whole time receiving the worst customer service I've ever received, almost like he wanted an argument each time I dealt with him, but finally my claim has once again been approved (only after advising my solicitors were getting involved). Too little too late Vero.

Value for money   -1 / 10

Policy coverage   -1 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

When my car was stolen and crashed, being only 3 months old, I was happy to know that I could select my own repairer, and it was fixed like it had never happened. There was no ummming or ahhhing over what was to be replaced, all damaged parts were new. Was extremely happy with Vero's handling of my claim .

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

Less

I have submitted one claim in ten years with a not at fault claim. They covered the repairs quickly without fuss even though a 'P' plate driver was with the car. All service and repairs were excellent. Downside is high premium.

Value for money   3 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

Had business insurance with Vero last year. We had a claim for $16500 on faulty workmanship. After 5 months emailing back and forth, nothing has been provisionally decided. We have been sued for $90,000 and had to cancel our claim with Vero and pay out the client. Vero did nothing to properly investigate the claim. The damaged car was not even inspected from Dec 2013 to July 2013. They got an assessor on the case who resigned from the job after 4 weeks, then another one who would bombard us with 100s of phone calls a day to ask about the same thing over and over again. We have lost $16500 but we are lucky we didn't lose $90k. Stay away from Vero at all costs as they simply could not care less. All they want is your money.

Value for money   5 / 10

Policy coverage   3 / 10

Customer service   2 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Haven't made a claim yet.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

Less

Had one car accident and the service provided by Vero was second to none.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

I have never had any problems with my car insurance with Vero. Handles any claims well, and I have good coverage for a good price.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   7 / 10

Less

Insurance is a necessary evil we all need to have it and generally all think that we should get more when we claim - I have always found Vero to be friendly & helpful both for personal & business dealings.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   6 / 10

Less

They are a very friendly and helpful company and I won't change. I recommend them to anyone.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

I was with another insurer, but Vero premiums are lower. I have not had to make any claim as yet, but I have the feeling their won't be any hassles. They were recomended highly by my Building Society.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   8 / 10

Less

Good customer service.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Best bank I have ever been with in all my time with a bank account.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Absolutely the best. Handled my break-in claim within 24 hours.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

The most competitive insurance company, although my premiums went up $20 this year, it still works out to be the cheapest quote as I have an agreed value due to the extras that were installed at time of purchase which increases the value.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   6 / 10

Trust   7 / 10

Less

The best price no fuss and prompt response to claims all done over the phone without sending forms backwards and forwards like other companies.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Absolutely horrible! Do not have anything to do with them. I have made a claim after having my car destroyed, the suspect was found and we handed all the information to vero from the police. Paid the excess and sent all the forms. Did not hear from them for 3 weeks, after I called again they said they didn't have my number to contact me (it was the same since I signed up with them, why didn't they send me a letter in the mail? they had my residential address). Since then it has been another month and a half and I have not received anything! I have called several times and not once have they called me back. I will be calling tomorrow. Customer service is the worst I have ever experienced. STAY AWAY FROM THEM!!

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Pricing was so much better than previous insurer.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Best price, delivered with confidence.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   7 / 10

Less