This is a local bank with local staff who go out of their way to assist, best service of any bank I have ever used, this includes the big 4
Generally good customer service, competitive fees for account keeping.
The pros are easy, internet and phone access make life faster and simpler. In-branch and phone assistance is always friendly, professional and courteous. However, the phone banking service is somewhat lacking. Their computer does not always recognise a phone's signal and so registers 'no response.' This happens from both landlines and mobiles; frustrating. Also, the line will simply drop out for no apparent reason and so it costs time and money to call the service again. The Credit Union also 'costs' money in other ways. Given that it's MY money in my account and the Credit Union uses it to earn money EVERY night, their interest rates are appalling! (For their Choice account (S6,0%), their S9 account{minimal interest} and worst of all their 'internet' only {3}account has interest paid on the MINIMUM monthly balance! If you withdraw money at the end of the month and don't return your funds before the start of the next month, you actually lose interest for TWO months! How greedy have credit unions become when they market themselves as 'for the members' and yet rip off those same members with low interest rates and 'minimum balance' clauses? This Credit Union has forgotten its origins and mandate and is trying too hard to emulate the 'Big Banks!'
Friendly staff, local, good rates and best service.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Intro bonus rate of 1.50% for first 3 months, reverting to 1.20% after. Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Bonus rate for the first 4 months from account opening
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
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