Stay away from WFI (Westfarmers Insurance) and IAG (Insurance Australia Group) if you don't want to get into trouble! I'm currently in the process of lodging my claim through the Magistrate Court against a person who drove a car and caused an accident. Despite the fact that the car was insured with WFI (had comprehensive insurance), WFI did not cover all costs (did not provide me with a replacing car when my car was being repaired). As a result of that, the driver will be sued and will need to pay me the money I claim (plus court costs). The money I claim should be paid de facto by WFI. According to the legal procedure, a car policy holder who had a failed comprehensive insurance should sue WFI later for the claim and WFI were obliged to cover but they failed to do it. Plenty of time lost! Westfarmers Insurance may be cheap but definitely is not a reliable insurance company. WFI is putting not only third party but also their clients: insurance policy holders and drivers involved in an accident into big trouble.
Excellent product, poor client service. You are passed through at least two different employees before being provided a solution. It was made difficult for me to pay for my policy and I was even asked if they could interrupt my def at work (the other policy holder) to confirm i was ok to pay for our policy. I asked for the poliy paperwork to be email to me, i have never received this. Basic service for a premium price.
Having an area manager as your go to person makes everything so much easier instead of ringing a call centre. The whole process is so much more personslised and they get to really know you and your needs.
I feel extremely lucky to have WFI as my insurer. I have found WFI to be competitive when comparing my insurance with other companies. Also making a claim was simple, and even a quoted price that changed due to time delay was taken care of very easily. I have a great insurance agent who takes care of everything. I can't recommend them highly enough. Check them out.
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