WFI home insurance reviews

Stay away from WFI (Westfarmers Insurance) and IAG (Insurance Australia Group) if you don't want to get into trouble! I'm currently in the process of lodging my claim through the Magistrate Court against a person who drove a car and caused an accident. Despite the fact that the car was insured with WFI (had comprehensive insurance), WFI did not cover all costs (did not provide me with a replacing car when my car was being repaired). As a result of that, the driver will be sued and will need to pay me the money I claim (plus court costs). The money I claim should be paid de facto by WFI. According to the legal procedure, a car policy holder who had a failed comprehensive insurance should sue WFI later for the claim and WFI were obliged to cover but they failed to do it. Plenty of time lost! Westfarmers Insurance may be cheap but definitely is not a reliable insurance company. WFI is putting not only third party but also their clients: insurance policy holders and drivers involved in an accident into big trouble.

Value for money   1 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Having an area manager as your go to person makes everything so much easier instead of ringing a call centre. The whole process is so much more personslised and they get to really know you and your needs.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Good

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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No insurance is perfect. They can all improve but we have never had any issues with WFI.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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No troubles, have a fifty year history with them.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

They do what they say.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Not happy with any of their services.

Value for money   2 / 10

Policy coverage   2 / 10

Customer service   6 / 10

Claims handling   2 / 10

Trust   2 / 10

Less

Good customer service.

Value for money   4 / 10

Policy coverage   3 / 10

Customer service   5 / 10

Claims handling   3 / 10

Trust   3 / 10

Less

I feel extremely lucky to have WFI as my insurer. I have found WFI to be competitive when comparing my insurance with other companies. Also making a claim was simple, and even a quoted price that changed due to time delay was taken care of very easily. I have a great insurance agent who takes care of everything. I can't recommend them highly enough. Check them out.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I insure with WFI because they insure me when other high profile insurance companies won't because of so called floods and considering the insurance company I was with before them for thirty years, WFI have got me for as long as it wants..thank you.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great personalised service, never have to wait on the phone for long. Claims are dealt with quickly quickly and efficiently.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   6 / 10

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We have been with WFI since 1969. In all the claims we have had, including a laundry fire and a ceiling collapse, they have been polite, efficient and pleasant. I appreciate that with current claims for natural disasters, premiums must be more expensive. I feel that the increase in premiums with WFI has not been excessive. For over forty years, we have been extremely satisfied with the service and attitude of this company.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

After telling me I had no flood cover when I made a claim last year, they gave me free flood cover this year.

Value for money   3 / 10

Policy coverage   0 / 10

Customer service   4 / 10

Claims handling   2 / 10

Trust   0 / 10

Less

WFI are always able to answer my questions & always provide the cover I need. They also make insurance easy & uncomplicated even though all insurance is expensive.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Easy to make a claim.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

We are very happy with our insurer. We have had several claims and the service that was shown to us was speedy, courteous and reached every level of satisfaction. We have been with the same company for a number of years and the personal service is greatly appreciated.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Wesfarmers Insurance is expensive compared to most other insurers, but, and it is a big but,they do cover a lot and they pay out when you need them to pay out. We have been with them for 40 years, both when we were farming and since we've been in the city. We have shopped around and while I have occasionally taken out other coverage, when I have actually gone through the new policy document very carefully, line by line, we've always gone back to Wesfarmers!

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Our home is insured for replacement value. Our insurer has a copy of our house plans and photographs of our contents and will replace our home. There is no worry about being under-insured.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   8 / 10

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I tend to dislike WFI as they are happy to accept premiums but I feel they are very reluctant to assist when people make a claim. Pros include: prepared to cover the rural sector, solid business that has been operating for a lengthy period, has competitive rates. Cons include 'tough love' when it comes to claiming, not competitive across all sections of the farm package.

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   2 / 10

Claims handling   1 / 10

Trust   3 / 10

Less

The local personnel are very helpful, so rarely does head office need to be contacted.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   9 / 10

Less

Over the years, WFI have been most helpful, the staff are like family, I sit and chat on the phone sometimes. I have been on the phone and it's like chatting with a family member, I would give them 11/10 for good service, no long waits with bling blong music. Good service, good crew.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Although they charge too much I have found them to be excellent to deal with.

Value for money   3 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   9 / 10

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We have never had any disputes with claims. They have only been extra helpful to assist when we have needed to claim. They may not be the cheapest around but they are efficient, fair and quick on payment.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   8 / 10

Less

WFI are very efficient, if you have a claim they don't muck around, they get straight onto the assessors, and the ball starts to roll.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Worst insurance company I have ever had to deal with. They take their sweet time and try jump through every loophole to avoid paying (though they are quick to take my payment every year!) Most of the staff don't really care. To them, you are just another claim number! Tripled my insurance once I had a claim (first time ever claim!) and after three years my claim is still going!

Value for money   2 / 10

Policy coverage   3 / 10

Customer service   1 / 10

Claims handling   0 / 10

Trust   0 / 10

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