The customer service goes the extra mile, but they don’t have branches.
Terrible customer service and inability to take responsibility for errors.
Very slow service.
Did look at around change soon getting new car looking for best deal for that.
Ok bank have not used any other.
The worst experience I've ever had in banking. It took the person who approves loans over a week to approve it. My partner and I were always chasing her up. Would not return phone calls and she was difficult to understand. I'm used to dealing with NAB and they're brilliant. Can't fault the ladies at the front though.
I really like WECU because a representative comes to the store regularly and I have got to know her quite well in my dealings with setting up accounts, one loan and a term deposit. The service is efficient and friendly, as well as the rates being comparable (or more than) with other banks and unions.
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