Woolworths car insurance reviews

WORST insurance ever! I have been calling them twice a week for a insurance claim that was claimed over a year ago, and every time i call they give me a different answer, and it just keeps dragging on. Waste of your time and money, don't buy.

Value for money   2 / 10

Policy coverage   3 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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They very good

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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I pay for car insurance as well as road side assistance in the one policy. I have never made a claim on the insurance, but I have used road side assistance a few times and have found them to be reliable and fast. I personally use Woolworths because it was one of the first to bring in road side assistance with car insurance in the one policy.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very helpful and understanding staff. Quick to sort issues out and they make it very easy to make a claim. The application process was quick and easy too!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I was with AAMI and on my last claim with them, they were being extremely difficult, so I decided to switch to Woolworths, simply because they had the best price that no one could match. I haven't had to make a claim with them so I'm not sure on their ability yet.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Hassle free company

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

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Their product is definitely 100% clean, no hidden extras. Their quote is very comparable with any product that I have previously used and I have continually been insured for 52 years with only 3 other companies so, you can imagine the strength of their policy that it took to make me change because I was following the golden rule - you look after me and I will look after you.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   9 / 10

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It's a new company, but I like it & prices.

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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Good budget insurance with decent breakdown cover.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Cheap and more discounts.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Best value and options

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   6 / 10

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I found they gave me an extremely good price for comprehensive insurance, they were great to deal with.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great support and service, would recommend to anyone.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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I had someone run up the back of my car last year. I then had my first ever experience of making an insurance claim. I worried that the really cheap insurance I had bought from Woolworths earlier on in the year might prove to be a bad choice. It wasn't. I was blown away by the fact that with one phone call - no paperwork - the ball began rolling and within hours of my call I had the local repairer's contact details and my claim number. Very impressed.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   8 / 10

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An amazing service!!

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great insurance at low price, plus came with roadside assistance.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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This insurer is very trustworthy and very competitive.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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I have recently relocated to Melbourne, Victoria, from Brisbane, Queensland, and yesterday I locked my car keys, wallet and mobile phone in my car and needed their assistance. I pay an extra monthly fee to add 'Road side Assistance' to my insurance agreement for moments such as this, only to find that they have disguised my situation with a very sneaky and sly grey area which I am totally appalled and disgusted with. As I didn't have my mobile phone with me (Due to it being locked in the car) or my wallet to use a pay phone, I had to ask a local cafe for help with contacting them. When I finally got through, I was told that my 'Road Side Assistance' does not cover for keys being locked in the car, and that I would have to pay upfront whatever the service fee would be and that I can claim back $50 through the claims department. After a very long waiting period on the phone, I was finally given a cost of $220.00. A cost which I am sure they selfishly and greedily know that a young woman in my circumstance cannot refuse, as I would be left in the rain on the side of the road, in an area where I have no family that I can call for help and no means of getting home or at least to a place of safety. If I had said no to this absurd amount of money, you would have left me on the side of the road, basically homeless. What kind of 'Insurance' is this? Where is their duty of care in the service that they are providing? God forbid that this could have been a little old lady or a mother with a baby. They should be ashamed . I had no qualms with the service over the past two years, and have openly rated their service to friends and family all over the country, this experience with however, has absolutely changed my views completely. I am cancelling my agreement, boycotting their services and personally refusing to buy their petrol or shop at the grocery stores. Woolworths, you should hang your head in shame - – how very un-Australian of you.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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They only offer payment via direct debit and yet they don't even take the direct debit! A few times I assumed they did only to find out later that I owed a large amount due to them not taking the direct debit. I attempted to fix this with them 3 times and still they didn't sort it out.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   1 / 10

Claims handling   5 / 10

Trust   0 / 10

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They were very price competitive and it was a simple process to get cover.

Value for money   4 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Claims handling   5 / 10

Trust   6 / 10

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I have been with them for a year and so far no claims made yet. I am looking at transferring to Coles which quoted me $5 cheaper as they credit to flybuys 1 pt for every dollar spent. I am doing most of my shopping with Coles so might as well maximize my points.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   7 / 10

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Woolworths Insurance offered me greater coverage for a fresher lower price.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   9 / 10

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I was having trouble finding a insurer that suited my needs and was within my budget, but then I found Woolworths money and everything just turned around and my worries just vanished.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   10 / 10

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I didn't have to make a claim. I never spoke to anyone as I did it all online.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   5 / 10

Claims handling   5 / 10

Trust   5 / 10

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Just ask the normal questions and you most likely will get a yes for what you are covered and the best bit was when I insured roadside assist was included. However you must ask before you are insured which is the only catch. So all I can say is asking will not hurt anyone as you can only be told no at the worst.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   9 / 10

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