The absolute WORST customer service I’ve ever had so far. Called them to update my address and was on hold for 19 minutes before I hung up, then used their web chat service which someone answered within approximately 10 mins but it took 57 minutes....that’s correct, 57 MINUTES for them to change and update my details. Then the premium went up for no reason. We moved into a more modern and solid built home in better area. Just greedy. So I then cancelled it on the spot and went with Budget Direct at almost half the price.
This card has the everyday rewards bar code on the back of the card making it a one card shop for discounts and rewards on fuel, food and other essentials like kids items and homewares from big w. My husband has a linked card aswell so its double the rewards. My husband never claimed any rewards or discounts until we got this card. It all helps, and every couple of months we also get a gift voucher in the mail.
Great product for money and customer service is exceptional. I wanted to cancel my policy due to current coronavirus and easy done with full refund in 10 min.
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