Representative was always available at their office or at our place. She explained everything clearly, was friendly and professional and explained the process! Approval was nice and quick and we were always kept in the loop. You received a letter if the interest rates changed and it was reflected in your statement. What frustrated me was that when the Reserve bank did start to move rates down, you had to ring them up and request a review of your loan. Change (or not) was approved on the day. I always did my homework and could see that better offers were available so when you pointed that out, they’d usually drop to a rate that was very close to the one I’d researched. Because of their excellent customer service we stayed with them. We have now finished paying off our mortgage but we would still recommend them. They provided that 'good feel' personal touch! Something banks and many other financial institutions have forgotten how to do!
The Rooty Hill shop customer service person is more interested in flogging a product than customer service. Do not see this guy.
We dealt with the Revesby branch and found the service to be outstanding!! We refinanced as the loan we had was over 5% and the bank would not give us a better deal. Went to YBR and got the empower offset loan with zero fees and a rate of 4.22%
Great customer service.
Great bank, very helpful, friendly advice, no pressure.
My wife and I, like many other Australians are in a position where we can help our children with their first home. We have just been released from having our home used as security with my son's first home. It is now my daughter's turn, so why change a good thing, so we are sticking with Yellow Brick Road (YBR) and Macquarie Bank.
YBR have taken the time to look at my options. Great customer service.
I recently refinanced with YBR and am very pleased with the product features and the rates on offer not to mention the excellent customer service my refinacing was painless and did not cause me any stress during the whole process.
product provides competitive variable interest rates. There is also a re-draw on the account which enables you to use as a savings account also, as you can withdraw to use for holidays etc
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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