Representative was always available at their office or at our place. She explained everything clearly, was friendly and professional and explained the process! Approval was nice and quick and we were always kept in the loop. You received a letter if the interest rates changed and it was reflected in your statement. What frustrated me was that when the Reserve bank did start to move rates down, you had to ring them up and request a review of your loan. Change (or not) was approved on the day. I always did my homework and could see that better offers were available so when you pointed that out, they’d usually drop to a rate that was very close to the one I’d researched. Because of their excellent customer service we stayed with them. We have now finished paying off our mortgage but we would still recommend them. They provided that 'good feel' personal touch! Something banks and many other financial institutions have forgotten how to do!
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