League tables will improve customer services, expert says
Article by Mozo
Aussies currently comparing saving accounts could be among those interested in recent comments regarding customer services.
Choice has claimed that creating "bad bank" league tables would force organisations to improve on their poor customer service levels, the Herald Sun reported.
The comments come after the Financial Ombudsman Service (FOS) revealed that it faced 226,825 calls last year including 23,970 new disputes – a six per cent rise on the previous year.
Colin Neave, chief ombudsman at the FOS, lamented lenders and credit card providers telling the newspaper that they have dealt "unsympathetically" with customers that have ended up in debt because of the unforeseen circumstances like the recent bushfires and floods as well as sickness and unemployment.
"I am very disappointed at the approach overall, particularly of financial services providers, in relation to financial difficulties matters,'' he commented.
The comments could lead a number Aussies to compare savings accounts online to ensure they are getting the best deal and a level of service they deem acceptable.
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