NAB telephone banking goes biometric

Mozo

Tuesday 23 June 2009

National Australia Bank (NAB) has proudly announced that it is the first financial institution to offer biometric security for telephone banking customers.

The group has installed the technology, provided by Telstra, to offer additional security for customers managing savings accounts, paying credit card bills and carrying out other banking tasks over the phone.

"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," said NAB Personal Banking’s project manager at the direct channels speech program Sam Jackel.

Telephone customers will now need to register their voice print in order to be able to access their accounts by simply reciting their customer ID number.

NAB carried out nationwide pilots of the voice recognition system in May and labelled them a resounding success earlier this month.

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