Savings accounts customers at big four banks 'more satisfied'

Mozo

Friday 22 July 2011

Customer satisfaction levels at the big four banks rose in June, which may tempt Aussies considering opening savings accounts to opt for one with these providers.

Big four banks 'improve customer satisfaction scores'

Overall satisfaction levels hit a low point in June 2001, with just over 55 per cent saying they were "very" or "fairly" satisfied with the standard of care the establishments offered, according to figures from Roy Morgan Research.

However, this has steadily risen and now the combined figure for the financial institutions sits around the three-quarters mark.

ANZ scored the most highly among its customers, followed closely by Westpac, the National Bank of Australia and the Commonwealth Bank of Australia respectively.

Norman Morris, industry communications director at Roy Morgan, commented: "It is difficult to see that any of the big four can claim any real difference from each other compared to the gap that exists between them as a group and the regionals."

According to the latest Dun & Bradstreet Consumer Credit Expectations survey, nearly one-fifth of Aussies plan to apply for a credit card, loan or debit card in the next year.

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