Two-thirds of people 'satisfied' with banking services

Mozo

Wednesday 28 October 2009

A new survey has revealed that 71.7 per cent of Australians are satisfied with their bank’s services, including savings accounts and low interest home loans.

Roy Morgan research, cited in the Australian, found that of the four big banks ANZ customers were the happiest with their financial centre.

Meanwhile, National Australia Bank saw the lowest satisfaction levels, although the publication noted that the difference was small.

The highest rating for consumer contentment was found in building societies, which saw 87.9 per cent of those questioned stating they were happy with the service, while the equivalent figure for credit unions stood at 86 per cent.

According to the news provider, this represents an improvement on last year.

However, those who have a salary of over $90,000 a year – who purchase the most products such as home loans and credit cards – did not rate their institutions highly, the research found.

Consumers may be even more pleased and reassured to know that the privacy of their personal details is of paramount importance to the banking industry.

This is according to comments made by David Bell, chief executive of the Australian Bankers Association this week.

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