Westpac savings accounts

I've been with Westpac since the 90s and they used to be a fairer and decent back with good customer service. These days the customer service is mostly outsourced to another country which makes not difficult to have someone understand when questions need to be answered or when support is required. Their communication has become appalling, not providing updates to key information such as suspicious transactions made on personal accounts or they flag normal activity as suspicious and causing accounts not only with myself but others to be put on hold. They have got some decent savings account which I have two with Westpac. But their annual fees are quite expensive. Interest rates could be more competitive given the increasing cost of living. Security with Westpac's app and emails are good and educational to keep people aware of any fraud emails that may float about. But that is far as it goes with communication with them. They definitely need to improve with their customer service, keep customers in the loop via app, email, text or phone calls if something happens to one's account. They should offer better interest rates, zero fees and more flexible options for all working class Aussies.

They are a very well known and highly numbered in members big banks in Australia. They are the main banks that most Australian businesses uses in terms of business finance management. The Westpac bank also has the reputation of safely ensuring their customers information MD personal details are not jeopardize from fraudulent activity and are very efficient in delivering the best customer service and confidence in banking with one of the four major big banks that this country is proud to be a part of.... So Am I in the sense of highly recommending this particular bank- WESTPAC AUSTRALIA BANK™ to all of my family and friends. I have the utmost respect and Trust that this bank and it's services in their resource of handling Ur savings, investments and further financial services & features provided which separates them fr the rest.

Yea Westpac are not been good for me because of insurance fraud yes I have been a victim of online fraud but my device has well the chip in it had been cloned and following their instructions yea seems to be a victimised by this bank for trying to claim against it and yea insurance fraud affects there is no secure way of preventing this happening doing the right thing seemed to created a bank I cannot trust or rely on when these kind of situations happen yea I didn't understand they haven't hacked my phone they have s clone of it and yea what can I do asked them to change everything all the numbers it's glitched my account that's why I know the device was stolen but given back on the pretext it was a mistake

customer service is excellent