About the Mozo ratings
At Mozo, we don’t make subjective judgments about financial services based on complicated criteria. Nor do advertisers influence our ratings. We simply let real customers have their say, and tally their votes to produce a list of Australia’s best and worst banks, as decided by people like you.
To begin with, we partnered up with research firm Roy Morgan, and asked over 3,000 Australians to rate their banks in the largest survey of its kind.
We now have over 20,000 reviews from the Mozo community with more being added every day. We regularly crunch the numbers to keep the ratings up to date.
How are the rankings calculated?
Customers rate their financial institutions on six criteria: overall satisfaction, price, features, customer service, convenience and trust. Every month, we add up the latest ratings to produce overall rankings for each institution.
This gives you the inside story on everything from the bank with the best customer service to the highest rated providers of credit cards, home loans, savings accounts and more.
Mozo gives you the inside story on the best banks and banking products as rated by thousands of real customers around Australia.
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