Home loan reviews

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great customer service with reasonable rates

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    CBA are a great bank to deal with. My family and I have banked with them for many years and always received great friendly service. I recently changed my homeloan to interest only by going to my local bank and the process was simple and quick. The...  Full review 

    CBA are a great bank to deal with. My family and I have banked with them for many years and always received great friendly service. I recently changed my homeloan to interest only by going to my local bank and the process was simple and quick. The banks on-line banking app is simple to use and intuitive.


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    Commonwealth Bank home loan reviewed by Mark from New South Wales

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  • ANZ

    ANZ home loan review

    Customer service

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    They don't keep us in the loop, and don't return phone calls. Also they were doing our first home buyers grant and they were taking too long and keep extending the time for settlement.  Full review 

    They don't keep us in the loop, and don't return phone calls. Also they were doing our first home buyers grant and they were taking too long and keep extending the time for settlement.


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    ANZ home loan reviewed by Lisa from Northern Territory

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  • NAB

    NAB home loan review

    Solid bank, but not without its faults

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    Big bank products boasting personalised service. We got a personal banker, and although we are mostly happy, NAB were unwilling to match or compete with lower interest rates offered by other institutions. They offered some other great incentives b...  Full review 

    Big bank products boasting personalised service. We got a personal banker, and although we are mostly happy, NAB were unwilling to match or compete with lower interest rates offered by other institutions. They offered some other great incentives but when it came time to sign the contract they forgot they offered them to us. Solid bank, but not without its faults.


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    NAB home loan reviewed by Justin

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  • loans.com.au

    loans.com.au home loan review

    Very excellent

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    I made my application after reading the many reviews about this company. I was a bit reserved but once my application was approved and within days I received the loan agreement. Which was also very fast and with such a low rate I hope to pay off m...  Full review 

    I made my application after reading the many reviews about this company. I was a bit reserved but once my application was approved and within days I received the loan agreement. Which was also very fast and with such a low rate I hope to pay off my home loan within years and the concentrate on my retirement. I would surely recommend loans.com.au to my many friends and workmates. I am now only waiting for the settlement which I feel should be within days.


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    loans.com.au home loan reviewed by Sujendra from New South Wales

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Probably the best, and easiest to use

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Never had problems on-line or face to face, staff have always been willing to assist, and recommend changes suitable for my situations.  Full review 

    Never had problems on-line or face to face, staff have always been willing to assist, and recommend changes suitable for my situations.


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    Commonwealth Bank home loan reviewed by Roger from Queensland

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  • The Rock Building Society

    The Rock Building Society home loan review

    No longer good value and have reduced convenience

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    This was the best deal when I signed up, but has become not so of late. There are much better deals available now (five years on.) I intend to switch away once I have found a job again. Also, they closed their non Rockhampton agencies, which means...  Full review 

    This was the best deal when I signed up, but has become not so of late. There are much better deals available now (five years on.) I intend to switch away once I have found a job again. Also, they closed their non Rockhampton agencies, which means you need to go to Westpac to deposit cash and can only get advice over the phone if you live outside Rockhampton.


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    The Rock Building Society home loan reviewed by Chris from Queensland

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great Customer Service and very competitive

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    They are always happy to review rates if it means that they can keep your business, but you have to ask. Don't think that interest rate discounts will occur on their own. If you don't ask you will not get.  Full review 

    They are always happy to review rates if it means that they can keep your business, but you have to ask. Don't think that interest rate discounts will occur on their own. If you don't ask you will not get.


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    Commonwealth Bank home loan reviewed by Valeria from Queensland

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  • Big Sky

    Big Sky home loan review

    Poor customer service

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    From the word go this institution has been difficult to deal with, every time I have had a problem or needed assistance in some way from BIGSKY they have been unhelpful and unapologetic. I would not recommend the institution to anyone and regret t...  Full review 

    From the word go this institution has been difficult to deal with, every time I have had a problem or needed assistance in some way from BIGSKY they have been unhelpful and unapologetic. I would not recommend the institution to anyone and regret the day I became tangled up with them.


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    Big Sky home loan reviewed by Mark from Queensland

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  • Bankwest

    Bankwest home loan review

    Trustworthy and reasonable people dealing fairly!

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    A few years ago we moved house. I was absolutely sure we were going to change banks at the same time. It wasn't until we started shopping around for a new home loan that we realised how convenient, competitive and flexible Bankwest really was. Ev...  Full review 

    A few years ago we moved house. I was absolutely sure we were going to change banks at the same time. It wasn't until we started shopping around for a new home loan that we realised how convenient, competitive and flexible Bankwest really was. Everything was organised without a single hitch by the friendly, competent staff. I couldn't recommend them higher. They were fabulous and we got exactly what we needed. Terrific Job!


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    Bankwest home loan reviewed by Nicola from Western Australia

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  • Westpac

    Westpac home loan review

    Nice features

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    We opened a home loan with Westpac several years ago and opted for the premier advantage deal which provided us with extra features and a small interest savings. Initially we did not need to utilise the extra features but bore the cost. however th...  Full review 

    We opened a home loan with Westpac several years ago and opted for the premier advantage deal which provided us with extra features and a small interest savings. Initially we did not need to utilise the extra features but bore the cost. however this was offset a small amount by the interest saving. A short time later we needed to change and refinance our loan which the premier advantage feature allowed us to do several times with no extra charge, saving us literally thousands of dollars on fees and stamp duty. This was also transferred to a second mortgage for an investment loan. Bit pricy but worth it if you think you may need it.


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    Westpac home loan reviewed by Patrick from Western Australia

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  • NAB

    NAB home loan review

    Service in departmentsterrible but branch is great

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    When you call the customer service centre you will talk to someone from overseas. Therefore they don't understand the Australian financial system and legal responsibilities. They give the wrong information and as an experienced banker I have had...  Full review 

    When you call the customer service centre you will talk to someone from overseas. Therefore they don't understand the Australian financial system and legal responsibilities. They give the wrong information and as an experienced banker I have had to actually train numerous call centre employees and give them the correct infomration. Also the majority of the time the call centre employees are no help whatsoever. All they say is that they are sorry but they are not able to help. But what they can do is to send an email to the applicable department and then that department should get back to me within a couple of days or so. But they can't guarantee it. And when the dept does reply it could be good news or it could be bad news!....So no help at all!


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    NAB home loan reviewed by ~karyn from Queensland

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  • Bank of Queensland

    Bank of Queensland home loan review

    Great features & customer service

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Their interest rates are competitive & we are kept informed. Last interest rate reduction was passed on, in full, on the same day.  Full review 

    Their interest rates are competitive & we are kept informed. Last interest rate reduction was passed on, in full, on the same day.


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    Bank of Queensland home loan reviewed by Kerry from Victoria

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  • ANZ

    ANZ home loan review

    Service like no other

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    I was going through a very difficult time with payments to 2 loans and repaying a car, when the manager of the bank saw my distress and invited me into her office to see if there was anything they could do to make things easier, I really thought t...  Full review 

    I was going through a very difficult time with payments to 2 loans and repaying a car, when the manager of the bank saw my distress and invited me into her office to see if there was anything they could do to make things easier, I really thought that it was not possible but to my surprise she as able to restructure my loans to 1 and the repayments were so much easier to deal with, she was my saviour and helped in so many ways


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    ANZ home loan reviewed by Pam from Victoria

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  • loans.com.au

    loans.com.au home loan review

    Superior customer service to other online lenders

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    This is the second online bank I've refinanced my home loan with and the entire process was smooth, efficient, prompt and thorough. Having one dedicated contact person to liaise with, right through to settlement, made the experience that much bett...  Full review 

    This is the second online bank I've refinanced my home loan with and the entire process was smooth, efficient, prompt and thorough. Having one dedicated contact person to liaise with, right through to settlement, made the experience that much better. I'm a fussy customer and this lender met all my expectations.


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    loans.com.au home loan reviewed by Leanne from South Australia

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  • Bank of Melbourne

    Bank of Melbourne home loan review

    Don't get a home loan with this bank!

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    I for one, will never bank with the Bank of Melbourne again. Such poor customer service. A mortgage set up incorrectly by the bank and $15K of my money ripped off me. Nightmare to get sorted and NO apologies? What a joke. If you have a bank of Me...  Full review 

    I for one, will never bank with the Bank of Melbourne again. Such poor customer service. A mortgage set up incorrectly by the bank and $15K of my money ripped off me. Nightmare to get sorted and NO apologies? What a joke. If you have a bank of Melbourne loan. Check the figures! They made mistakes and never alerted me to the fact. I'll be shopping around once my fixed period is up.


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    Bank of Melbourne home loan reviewed by Kellie

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great service and advice

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Have been with CBA for many years. They have listen to me, offered discounts, offered advice on how to make my money make money. Overall, I am pleased with our bank,their staff and their overall customer service .  Full review 

    Have been with CBA for many years. They have listen to me, offered discounts, offered advice on how to make my money make money. Overall, I am pleased with our bank,their staff and their overall customer service .


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    Commonwealth Bank home loan reviewed by Pam from Queensland

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  • Bank of Queensland

    Bank of Queensland home loan review

    They care, are accessible, great rates.

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    You are not a faceless number. The manager owns the branch, he is always accessible just like "old time" banks. The staff know their customers and go out of their way to be helpful. The product is great and streamlined to suit your needs. Excepti...  Full review 

    You are not a faceless number. The manager owns the branch, he is always accessible just like "old time" banks. The staff know their customers and go out of their way to be helpful. The product is great and streamlined to suit your needs. Exceptionally competitive rates. Only downside (and I have been with BOQ for more than 20 years and dealt with many others) is I am in a rural area where my nearest branch is 140km away, but even so they have made it easy to do business. The only other mild criticism is they use Citibank as their credit card provider.


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    Bank of Queensland home loan reviewed by Diane from Queensland

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  • Westpac

    Westpac home loan review

    Good customer service

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    The Westpac bank has looked after our needs for many years. I have always found the staff at the branches that I have had dealings with to be helpful courteous and had a good product knowledge, they have been prompt with replies to any queries tha...  Full review 

    The Westpac bank has looked after our needs for many years. I have always found the staff at the branches that I have had dealings with to be helpful courteous and had a good product knowledge, they have been prompt with replies to any queries that I have had. I have found them to have the products that I require.


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    Westpac home loan reviewed by Margaret from Queensland

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  • ANZ

    ANZ home loan review

    Fantastic Service

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    ANZ has been fantastic to us, it is the only bank we have dealt with in the last 15yrs. They keep us informed of new products, and immediately text if an unusual occurrence has happened with either our credit card or on-line banking.  Full review 

    ANZ has been fantastic to us, it is the only bank we have dealt with in the last 15yrs. They keep us informed of new products, and immediately text if an unusual occurrence has happened with either our credit card or on-line banking.


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    ANZ home loan reviewed by Tracy from Queensland

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  • ME Bank

    ME Bank home loan review

    Excellent products, excellent customer service

    1. Overall customer rating
    2. (Reviewed 15 days ago)

    I have been with Me bank for some time and all their products are excellent. They have always provided excellent customer service and I will stay with them forever now. Well done everyone.  Full review 

    I have been with Me bank for some time and all their products are excellent. They have always provided excellent customer service and I will stay with them forever now. Well done everyone.


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    ME Bank home loan reviewed by Linda

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 15 days ago)

    We have been with the Commonwealth Bank for many years and we have always been giving top notch service from branch staff and some of them have gone above and beyond to help us with the best product to suit us.  Full review 

    We have been with the Commonwealth Bank for many years and we have always been giving top notch service from branch staff and some of them have gone above and beyond to help us with the best product to suit us.


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    Commonwealth Bank home loan reviewed by Angela from Western Australia

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  • Bank of Queensland

    Bank of Queensland home loan review

    Competitive rates and exceptional customer service

    1. Overall customer rating
    2. (Reviewed 15 days ago)

    Bank of Queensland is the best bank I have ever dealt with. Rates for loans, credit cards etc are competitive. Bank managers helpful and customer service officers exceptional. All staff friendly no matter which branch you go to. You don't feel lik...  Full review 

    Bank of Queensland is the best bank I have ever dealt with. Rates for loans, credit cards etc are competitive. Bank managers helpful and customer service officers exceptional. All staff friendly no matter which branch you go to. You don't feel like you are just a number.


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    Bank of Queensland home loan reviewed by Ingrid from Queensland

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  • Westpac

    Westpac home loan review

    Rubbish

    1. Overall customer rating
    2. (Reviewed 16 days ago)

    We were promised a certain interest rate then at the last minute the bank decided they could not do that rate. Took over two months to sort it out. Numerous other errors were made by them, including losing our initial formal complaint.  Full review 

    We were promised a certain interest rate then at the last minute the bank decided they could not do that rate. Took over two months to sort it out. Numerous other errors were made by them, including losing our initial formal complaint.


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    Westpac home loan reviewed by Barrie from Western Australia

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  • St.George

    St.George home loan review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 16 days ago)

    I have been with St George for a long time, I have always found them great to work with quick on the phone, great problem solving. Great customer Service,overall would not go elsewhere.  Full review 

    I have been with St George for a long time, I have always found them great to work with quick on the phone, great problem solving. Great customer Service,overall would not go elsewhere.


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    St.George home loan reviewed by Stephanie from New South Wales

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  • St.George

    St.George home loan review

    Average for a big bank

    1. Overall customer rating
    2. (Reviewed 16 days ago)

    As far as big banks go, St George is ok but at the end of the day they are a big bank and all about shareholder profit and not about the best deals and services for the customers and their money.  Full review 

    As far as big banks go, St George is ok but at the end of the day they are a big bank and all about shareholder profit and not about the best deals and services for the customers and their money.


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    St.George home loan reviewed by Peta

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* The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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