Home loan reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

Can we help you to refine your reviews search?

Popular review categories:

Search reviews by:

Just researching? Compare all home loans or check out our home loan guides

Write a review

Recent home loan reviews

Sort reviews by: date | helpful vote | thumbs up | thumbs down
  • loans.com.au

    loans.com.au home loan review

    Go somewhere else

    1. Overall customer rating
    2. (Reviewed 17 minutes ago)

    Non existent contact or customer service. Delays and false information given about time frames. Topped off by a random email from them 2 weeks after making the application asking me who my lender was?? Don't touch them if you don't want to lose y...  Full review 

    Non existent contact or customer service. Delays and false information given about time frames. Topped off by a random email from them 2 weeks after making the application asking me who my lender was?? Don't touch them if you don't want to lose your sale.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    loans.com.au home loan reviewed by Wilbur from New South Wales

    Was this review helpful? Yes flag

  • Suncorp

    Suncorp home loan review

    Friendly and helpful service and advice

    1. Overall customer rating
    2. (Reviewed 26 minutes ago)

    They approved my home loan and have made changes for me as I've requested them. Their service is helpful, friendly and efficient.  Full review 

    They approved my home loan and have made changes for me as I've requested them. Their service is helpful, friendly and efficient.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Suncorp home loan reviewed by Lindy from Queensland

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    Knowledgable and helpful

    1. Overall customer rating
    2. (Reviewed 33 minutes ago)

    From the mobile loan representative to the management staff, all really know their stuff and were helpful in setting up the loan as well as reviewing better rates.  Full review 

    From the mobile loan representative to the management staff, all really know their stuff and were helpful in setting up the loan as well as reviewing better rates.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Alan from Tasmania

    Was this review helpful? Yes flag

  • NAB

    NAB home loan review

    Very friendly staff

    1. Overall customer rating
    2. (Reviewed 37 minutes ago)

    I recently paid off my mortgage early and I'm able to redraw up to a certain amount without having to apply for another loan and pay the associated costs.  Full review 

    I recently paid off my mortgage early and I'm able to redraw up to a certain amount without having to apply for another loan and pay the associated costs.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    NAB home loan reviewed by Joanne from New South Wales

    Was this review helpful? Yes flag

  • Bendigo Bank

    Bendigo Bank home loan review

    Community bank for our community.

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Local community bank. Run by community. All the others have closed in town.  Full review 

    Local community bank. Run by community. All the others have closed in town.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Bendigo Bank home loan reviewed by Bernadette

    Was this review helpful? Yes flag

  • Suncorp

    Suncorp home loan review

    Great customer service, super helpful to all.

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Suncorp is excellent for home loans, they do 5% deposit home loans and take in to consideration what you can afford to repay (as in, what you are paying in rent, etc, already). Their staff are so friendly and helpful and you can even sort out and...  Full review 

    Suncorp is excellent for home loans, they do 5% deposit home loans and take in to consideration what you can afford to repay (as in, what you are paying in rent, etc, already). Their staff are so friendly and helpful and you can even sort out and insurance or superannuation things in the branch to avoid going to or calling multiple places.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Suncorp home loan reviewed by Tracy from Queensland

    Was this review helpful? Yes flag

  • ME Bank

    ME Bank home loan review

    Excellent in every way

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Accessible, accountable and easy to deal with. They were transparent about every change and fee, always available by email through my account...couldn't be faulted.  Full review 

    Accessible, accountable and easy to deal with. They were transparent about every change and fee, always available by email through my account...couldn't be faulted.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ME Bank home loan reviewed by Janet from New South Wales

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    Only bank I'd deal with

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Fantastic internet banking site, so many branches available in rural & remote towns and awesome to deal with.  Full review 

    Fantastic internet banking site, so many branches available in rural & remote towns and awesome to deal with.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Emma-lee

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    Great service, great staff, helpful, friendly

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Our branch of ANZ are in our humble opinion a very well oiled and productive branch. Loved the training aspect they give their staff and even when the new staff member did not know the ins and outs of insurance she was not left to flounder on her ...  Full review 

    Our branch of ANZ are in our humble opinion a very well oiled and productive branch. Loved the training aspect they give their staff and even when the new staff member did not know the ins and outs of insurance she was not left to flounder on her own following some PC instructions. There was a lovely friendly girl assisting her in helping us get what we needed but in a seamless manner, that who would have known the person behind the PC was new to Insurance - she learnt and we learnt - Great team work.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Heather from Western Australia

    Was this review helpful? Yes flag

  • Mortgage Ezy

    Mortgage Ezy home loan review

    Don't!

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Do not go near this company! I had actually filled in forms for a loan to Adelaide bank and had no idea who this company was when I got my first bank statement, I had asked numerous times for a copy of my agreement with them and finally two years ...  Full review 

    Do not go near this company! I had actually filled in forms for a loan to Adelaide bank and had no idea who this company was when I got my first bank statement, I had asked numerous times for a copy of my agreement with them and finally two years afterwards they faxed 9 pages of 11 which were filled in and signed by a third party alleging they were us, I brought this to the attention to the manager via a fax message and the only reply I received was a reduction in my overpriced interest rate and a Coconut as a peace offering (Yes!it was a real coconut), I am still stuck with this company 10 years later.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Mortgage Ezy home loan reviewed by Nicole from Queensland

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    ANZ is for me.

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    As 1 of the top 4 banks, I still trust ANZ with their service, their competitiveness and their products. Continue to recommend them and satisfied.  Full review 

    As 1 of the top 4 banks, I still trust ANZ with their service, their competitiveness and their products. Continue to recommend them and satisfied.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Tonya

    Was this review helpful? Yes flag

  • Westpac

    Westpac home loan review

    Great customer service. Always contactable.

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Coming from a sales background everything is about CUSTOMER SERVICE. Get that part right and the customer will always come back. Westpac have given us great customer from day one. Lack of customer service was the reason we left our previous bank.  Full review 

    Coming from a sales background everything is about CUSTOMER SERVICE. Get that part right and the customer will always come back. Westpac have given us great customer from day one. Lack of customer service was the reason we left our previous bank.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Westpac home loan reviewed by Jim from New South Wales

    Was this review helpful? Yes flag

  • Bank of Queensland

    Bank of Queensland home loan review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    We have been loyal BOQ customers for years. No matter which branch we go to the people are very friendly and helpful. Our bank Manager is Fantastic.  Full review 

    We have been loyal BOQ customers for years. No matter which branch we go to the people are very friendly and helpful. Our bank Manager is Fantastic.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Bank of Queensland home loan reviewed by Genevieve from Queensland

    Was this review helpful? Yes flag

  • Newcastle Permanent

    Newcastle Permanent home loan review

    Good rates and decent service

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    The rates are really good. The service is quite good. I don't find any major negatives except that the mobile app is not great.  Full review 

    The rates are really good. The service is quite good. I don't find any major negatives except that the mobile app is not great.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Newcastle Permanent home loan reviewed by Vivienne from New South Wales

    Was this review helpful? Yes flag

  • Commonwealth Bank

    Commonwealth Bank home loan review

    They are very good in customer service

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    We have had a home loan from the Commonwealth bank for many years and have never missed a payment. In fact we pay more each month, but because we have our own business (over 20 years ) we are penalised for it and have to pay a higher interest, I h...  Full review 

    We have had a home loan from the Commonwealth bank for many years and have never missed a payment. In fact we pay more each month, but because we have our own business (over 20 years ) we are penalised for it and have to pay a higher interest, I have contacted them about it , they say it is their policy.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Commonwealth Bank home loan reviewed by Erica from Victoria

    Was this review helpful? Yes flag

  • Westpac

    Westpac home loan review

    Outstanding customer service with expert knowledge

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Coming from a country town you tend to feel overlooked at times. The local branch in town is a fantastic bank to visit. The staff are very helpful and friendly and they are always looking for the best deal they can get for us. Touching base with m...  Full review 

    Coming from a country town you tend to feel overlooked at times. The local branch in town is a fantastic bank to visit. The staff are very helpful and friendly and they are always looking for the best deal they can get for us. Touching base with me personally when something better comes along and checking up later to find out if I'm happy with the outcome. Excellent.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Westpac home loan reviewed by Nicole from Queensland

    Was this review helpful? Yes flag

  • Suncorp

    Suncorp home loan review

    Absolute pleasure to deal with

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    We were having a tough time recently upon relocating interstate and were considering transferring banks, but when we contacted Suncorp they were very understanding of our situation and bent over backwards to assist us. We will now NOT be changing ...  Full review 

    We were having a tough time recently upon relocating interstate and were considering transferring banks, but when we contacted Suncorp they were very understanding of our situation and bent over backwards to assist us. We will now NOT be changing banks for some time to come.....Great service.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Suncorp home loan reviewed by Rodney from Western Australia

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    Other websites rank better

    1. Overall customer rating
    2. (Reviewed about 6 hours ago)

    Would like to see ANZ provide more competitive rates. Also, I would like them to stop sending a statement each for our joint account - one is more than enough and save the paper!  Full review 

    Would like to see ANZ provide more competitive rates. Also, I would like them to stop sending a statement each for our joint account - one is more than enough and save the paper!


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Cheryl from New South Wales

    Was this review helpful? Yes flag

  • Suncorp

    Suncorp home loan review

    Incompetent staff

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    Home loan approved, paperwork processed, day before settlement the loan was rescinded as they didn't offer loans on over 50's lifestyle properties - even though branch staff & loan department were aware of the property type from the start of the p...  Full review 

    Home loan approved, paperwork processed, day before settlement the loan was rescinded as they didn't offer loans on over 50's lifestyle properties - even though branch staff & loan department were aware of the property type from the start of the process.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Suncorp home loan reviewed by Pat from Queensland

    Was this review helpful? Yes flag

  • NAB

    NAB home loan review

    User friendly and excellent customer service

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    At the time I changed my loan options the NAB was accommodating with taking out a loan for my investment as well. With this they also gave me a 1% reduction on both loans. The On-line banking is user friendly with secure messaging. Phone suppo...  Full review 

    At the time I changed my loan options the NAB was accommodating with taking out a loan for my investment as well. With this they also gave me a 1% reduction on both loans. The On-line banking is user friendly with secure messaging. Phone support is also excellent. Would be happy to remain with the NAB.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    NAB home loan reviewed by Jason from New South Wales

    Was this review helpful? Yes flag

  • ANZ

    ANZ home loan review

    Highly recommended

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    Very reliable and quick to act with any enquiries. The products offered suit me perfectly and I love their Internet access.  Full review 

    Very reliable and quick to act with any enquiries. The products offered suit me perfectly and I love their Internet access.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    ANZ home loan reviewed by Alberto

    Was this review helpful? Yes flag

  • NAB

    NAB home loan review

    NAB - love them!

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    I opened a NAB account when I left school over 20 years ago. I have always had NAB accounts and Homeside loans and have great support.  Full review 

    I opened a NAB account when I left school over 20 years ago. I have always had NAB accounts and Homeside loans and have great support.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    NAB home loan reviewed by Vanessa peters

    Was this review helpful? Yes flag

  • The Mac

    The Mac home loan review

    More like family than a credit union

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I love The Mac, more like family than a credit union. Always so helpful, keen to offer advice. When my husband who was self employed was injured they put our mortgage payments on hold no probs. The customer service is awesome. We used to also ...  Full review 

    I love The Mac, more like family than a credit union. Always so helpful, keen to offer advice. When my husband who was self employed was injured they put our mortgage payments on hold no probs. The customer service is awesome. We used to also bank with St George and Commonwealth but never again. Highly recommend The Mac


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    The Mac home loan reviewed by Melanie from New South Wales

    Was this review helpful? Yes flag

  • NAB Broker

    NAB Broker home loan review

    Competitive rates & great online banking

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    Great interest rate, so easy to set up and maintain.  Full review 

    Great interest rate, so easy to set up and maintain.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    NAB Broker home loan reviewed by Stephen from Victoria

    Was this review helpful? Yes flag

  • NAB Broker

    NAB Broker home loan review

    Excellent customer service and understanding

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    Excellent customer service. Listen to your needs. Understand life's money issues. Supportive.  Full review 

    Excellent customer service. Listen to your needs. Understand life's money issues. Supportive.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    NAB Broker home loan reviewed by Katy from Victoria

    Was this review helpful? Yes flag

* The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

What type of home loan are you looking for?

More recently reviewed home loans

  • 10.0
    based on
    1 reviews

    Mortgage House home loans

    Overall rating: 10.0 (1 reviews)*

    Last reviewed: 20 August 2014


    1. Overall customer rating
    1. Price
    1. Features
    1. Customer service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Mortgage House home loans
  • 9.3
    based on
    83 reviews

    Queenslanders Credit Union home loans

    Overall rating: 9.4 (83 reviews)*

    Last reviewed: 04 January 2015


    1. Overall customer rating
    1. Price
    1. Features
    1. Customer service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Queenslanders Credit Union home loans
  • 9.3
    based on
    12 reviews

    Beyond Bank home loans

    Overall rating: 9.3 (12 reviews)*

    Last reviewed: 19 December 2014


    1. Overall customer rating
    1. Price
    1. Features
    1. Customer service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Beyond Bank home loans
  • 9.0
    based on
    1 reviews

    Illawarra Home Loans home loans

    Overall rating: 9.0 (1 reviews)*

    Last reviewed: 25 October 2013


    1. Overall customer rating
    1. Price
    1. Features
    1. Customer service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    Illawarra Home Loans home loans
  • 8.6
    based on
    116 reviews

    ME Bank home loans

    Overall rating: 8.6 (116 reviews)*

    Last reviewed: 16 January 2015


    1. Overall customer rating
    1. Price
    1. Features
    1. Customer service
    1. Convenience
    1. Trust

    * based on reviews in the past 12 months

    ME Bank home loans

People's Choice Awards

Every bank claims to be the smartest, happiest, friendliest - but how are you supposed to choose between them? Trust the people's choice. Mozo presents Australia's largest banking survey of more than 25,000 real customer reviews, with an honour roll of the best credit card, home loan, savings account, and of course the best bank. So what say the people?

People's Choice Awards.

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.