home loan reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

See all home loan reviews here, or search our reviews to find reviews about specific lenders.

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Home loan reviews

ANZ home loan 

  • Overall Rating

    7

  • Pricing

    7

  • Product Features

    8

  • Customer Service

    6

  • Convenience

    8

  • Trust

    7

It has many different options and you do get discounts on additional loans. – Antoinette from Queensland, an ANZ home loan customer.   Reviewed 6 days ago

Westpac home loan 

  • Overall Rating

    1

  • Pricing

    4

  • Product Features

    4

  • Customer Service

    8

  • Convenience

    5

  • Trust

    3

Taken in and conned with the offer of great service and honesty. Took less than 12 months to realize what a greedy high charging bank my wife and myself had signed up to. Will look for a far better deal. They can choke on their high bank charges and interest rates. – Chris from Queensland, a Westpac home loan customer.   Reviewed 7 days ago

Bendigo Bank home loan 

  • Overall Rating

    -

  • Pricing

    5

  • Product Features

    9

  • Customer Service

    7

  • Convenience

    7

  • Trust

    8

I like that Bendigo Bank is open on a saturday also they have a good 24 hour phone service however they do have monthly fees if you go over the allowable number of transactions. I find the staff friendly and easy to deal with generally. Also they helped me together with tasmanian housing and Tassie Home Loans to access buying a home through the Homeshare scheme for more details about this incentive for low income earners google Homeshare tasmania or phone Tassie Homeloans 1800 number or any branch Devonport in particular can help with inquiries. – estelle from Tasmania, a Bendigo Bank home loan customer.   Reviewed 7 days ago

AMP home loan 

  • Overall Rating

    9

  • Pricing

    8

  • Product Features

    8

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

Competitive rates, easy to interact online etc. – Jodie from Tasmania, an AMP home loan customer.   Reviewed 7 days ago

Bendigo Bank home loan 

  • Overall Rating

    7

  • Pricing

    6

  • Product Features

    5

  • Customer Service

    9

  • Convenience

    10

  • Trust

    5

The interest rate rates going up. – aaron from Queensland, a Bendigo Bank home loan customer.   Reviewed 9 days ago

Westpac home loan 

  • Overall Rating

    6

  • Pricing

    3

  • Product Features

    4

  • Customer Service

    9

  • Convenience

    9

  • Trust

    9

I don't like the high interest rates. – Tracey from Victoria, a Westpac home loan customer.   Reviewed 9 days ago

ANZ home loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

Always have friendly staff to answer my questions. – Liz from South Australia, an ANZ home loan customer.   Reviewed 9 days ago

NAB home loan 

  • Overall Rating

    7

  • Pricing

    7

  • Product Features

    5

  • Customer Service

    8

  • Convenience

    6

  • Trust

    7

The branch we deal with has very 'personal' staff. Without this I am sure my rating would be far lower. – Graeme from Victoria, a NAB home loan customer.   Reviewed 9 days ago

ANZ home loan 

  • Overall Rating

    4

  • Pricing

    3

  • Product Features

    3

  • Customer Service

    2

  • Convenience

    6

  • Trust

    1

Offset account instead of savings account, so that I don't have to pay tax on interest earned, goes straight back on loan. – Lisa from New South Wales, an ANZ home loan customer.   Reviewed 9 days ago

Teachers Credit Union home loan 

  • Overall Rating

    9

  • Pricing

    8

  • Product Features

    6

  • Customer Service

    10

  • Convenience

    5

  • Trust

    9

Customer service is fantastic; lots of ATMs now; physical branch is inconvenient; loan product is competitive & approvals are quick. – Kerry from New South Wales, a Teachers Credit Union home loan customer.   Reviewed 9 days ago

Westpac home loan 

  • Overall Rating

    8

  • Pricing

    8

  • Product Features

    8

  • Customer Service

    6

  • Convenience

    10

  • Trust

    8

It has a competitive rate. – Yennie from New South Wales, a Westpac home loan customer.   Reviewed 9 days ago

Commonwealth Bank home loan 

  • Overall Rating

    8

  • Pricing

    5

  • Product Features

    7

  • Customer Service

    9

  • Convenience

    10

  • Trust

    10

Excellent customer service and great efficiency. – Danijela from New South Wales, a Commonwealth Bank home loan customer.   Reviewed 10 days ago

ANZ home loan 

  • Overall Rating

    4

  • Pricing

    7

  • Product Features

    1

  • Customer Service

    10

  • Convenience

    7

  • Trust

    5

I like the flexibility for new home buyers. – myriam from New South Wales, an ANZ home loan customer.   Reviewed 10 days ago

Westpac home loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    9

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

Product is very comparable to other major banks, very flexible, outstanding service. – Kylie from Queensland, a Westpac home loan customer.   Reviewed 10 days ago

HomeSide home loan 

  • Overall Rating

    2

  • Pricing

    4

  • Product Features

    1

  • Customer Service

    0

  • Convenience

    2

  • Trust

    1

Not a great lender. – bruce from New South Wales, a HomeSide home loan customer.   Reviewed 10 days ago

Liberty home loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    9

  • Customer Service

    6

  • Convenience

    4

  • Trust

    10

I dislike their high interest rates when they say they are here to help you, I don't think so. – Patricia from Victoria, a Liberty home loan customer.   Reviewed 11 days ago

Suncorp home loan 

  • Overall Rating

    8

  • Pricing

    8

  • Product Features

    8

  • Customer Service

    8

  • Convenience

    8

  • Trust

    8

I like their home loan packages. The only thing that annoys me with them is when you go into the branch they can be pushy about other products – Jane from Queensland, a Suncorp home loan customer.   Reviewed 16 days ago

NAB home loan 

  • Overall Rating

    3

  • Pricing

    2

  • Product Features

    2

  • Customer Service

    0

  • Convenience

    7

  • Trust

    0

customer service is terrible especially over the phone – sangeeth from New South Wales, a NAB home loan customer.   Reviewed 16 days ago

Colonial home loan 

  • Overall Rating

    5

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    5

  • Convenience

    9

  • Trust

    2

i dislike the payout figure that was involved to break the fixed term – Darlene from Queensland, a Colonial home loan customer.   Reviewed 16 days ago

ANZ home loan 

  • Overall Rating

    6

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    7

  • Convenience

    9

  • Trust

    8

Perception is ANZ is a bank that tries to be a good corporate and community citizen. Therefore, I like the product and recommend it to others based on the above perception. – Alex from Victoria, an ANZ home loan customer.   Reviewed 17 days ago

ANZ home loan 

  • Overall Rating

    10

  • Pricing

    10

  • Product Features

    10

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

Since switching from Commonwealth we have had 3 home loans with Anz and have nothing but praise for them. Cheers guys – russell from Western Australia, an ANZ home loan customer.   Reviewed 17 days ago

Bendigo Bank home loan 

  • Overall Rating

    8

  • Pricing

    6

  • Product Features

    8

  • Customer Service

    10

  • Convenience

    9

  • Trust

    10

The Bendigo Bank were fantastic when it came time for me to apply for a home loan. They're bank staff are incredibly helpful and the Highett branch's bank manager was supportive, patient and very friendly. When choosing a home loan it's important to go with a trustworthy source, and Bendigo Bank is just that! – Tess from Victoria, a Bendigo Bank home loan customer.   Reviewed 18 days ago

NAB home loan 

  • Overall Rating

    10

  • Pricing

    8

  • Product Features

    9

  • Customer Service

    10

  • Convenience

    10

  • Trust

    10

I like the flexibility of it and the fact that I can get ahead in my payments and then vary them if I need to. – Julianne from Victoria, a NAB home loan customer.   Reviewed 18 days ago

Commonwealth Bank home loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    5

  • Customer Service

    8

  • Convenience

    9

  • Trust

    9

Ability to contact individual branches needs to be improved. Follow-ups to inquiries could be quicker. – Deborah from Victoria, a Commonwealth Bank home loan customer.   Reviewed 18 days ago

St George home loan 

  • Overall Rating

    7

  • Pricing

    6

  • Product Features

    7

  • Customer Service

    7

  • Convenience

    2

  • Trust

    7

Too many rate changes. – Siti from Western Australia, a St George home loan customer.   Reviewed 18 days ago

Commonwealth Bank home loan 

  • Overall Rating

    8

  • Pricing

    7

  • Product Features

    8

  • Customer Service

    9

  • Convenience

    8

  • Trust

    6

It's a basic home loan, but when out of work the bank was approachable and understanding. Now we are looking at the bank for finance toward our extensions and hubby is approaching 60 years old. The bank does not seem to have a problem with his age. – Kylene from New South Wales, a Commonwealth Bank home loan customer.   Reviewed 18 days ago

BNZA home loan 

  • Overall Rating

    5

  • Pricing

    5

  • Product Features

    7

  • Customer Service

    7

  • Convenience

    7

  • Trust

    0

Haven't experienced any problems except for online banking - it seems to drop out quite often and have had to reset my password a couple of times. – Lynda Wallace from Victoria, a BNZA home loan customer.   Reviewed 18 days ago

Commonwealth Bank home loan 

  • Overall Rating

    3

  • Pricing

    4

  • Product Features

    5

  • Customer Service

    2

  • Convenience

    10

  • Trust

    1

Netbank is easy to use but once you have locked in a loan any break fees are exorbitant!!! – Marchant from New South Wales, a Commonwealth Bank home loan customer.   Reviewed 18 days ago

ANZ home loan 

  • Overall Rating

    9

  • Pricing

    9

  • Product Features

    9

  • Customer Service

    10

  • Convenience

    8

  • Trust

    10

they have a cheaper rates for home loan, – Melissa from South Australia, an ANZ home loan customer.   Reviewed 18 days ago

Commonwealth Bank home loan 

  • Overall Rating

    8

  • Pricing

    6

  • Product Features

    8

  • Customer Service

    9

  • Convenience

    10

  • Trust

    9

easy ways to make payments, very helpful customer service assistance. Only dislike monthly account fee on home loan. – Mandy from Victoria, a Commonwealth Bank home loan customer.   Reviewed 18 days ago

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