Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.
See all home loan reviews here, or search our reviews to find reviews about specific lenders.
My BankWest home loan had the lowest interest rate coupled with very low fees at the time we were looking. They have easy redraw options too and with no charge for doing so.
–
David from Western Australia
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A Mozo reviewer from Queensland, an ANZ home loan customer.
8Overall Rating
The offset account is really handy for reducing interest on the home loan and encourages saving. The gold credit card also allows for free travel insurance which we have used and is great!
Reviewed about 2 hours ago
A Mozo reviewer from Queensland, a Bank of Queensland home loan customer.
10Overall Rating
My Bank of Queensland is just down the road. When I have a question I just need to phone and I can speak with the manager straight away. My manager contacted me when he knew that the interest rates were going up so that I could fix my interest rate with was a very low rate. It saved me thousands of dollars. Because the bank is family owned everybody there are very friendly and are always willing to help. I would recommend to everyone.
Reviewed about 2 hours ago
A Mozo reviewer from Queensland, a CUA home loan customer.
10Overall Rating
There is always personalised service. The Managers care about their clients and don't encourage you to overcapitalise. Fees are almost non existent and at times negotiable and interest rates are competitive. I don't know why more people don't ditch the major banks for the outstanding benefits of Credit Union Australia.
Reviewed about 2 hours ago
A Mozo reviewer from New South Wales, a Commonwealth Bank home loan customer.
9Overall Rating
Outstanding service in recent times. Wonderful staff at Shellharbour Branch (NSW), very well run set up with customer service officer meting all customers with general inquiries.
Reviewed about 2 hours ago
A Mozo reviewer from Queensland, a Bendigo Bank home loan customer.
9Overall Rating
Like a small bank in terms of their customer service...you stay with the same custopmer service person all the way through.
She even sent us a cute outfit as a gift when our baby was born!
Reviewed about 3 hours ago
Madelyn from South Australia, a Police Credit Union SA NT home loan customer.
10Overall Rating
I have never had such personal service at a bank before, they are courteous, prompt and always available to help if I want any advice or have a problem.
Reviewed about 3 hours ago
A Mozo reviewer from Western Australia, an ANZ home loan customer.
9Overall Rating
I like the product as they accepted me as a single working woman - and Commonwealth Bank I think for this reason turned me down which made me absolutely furious - and of the options I thought this was one of the most fiscally reliable. This was proved true during the financial down turn when non bank mortgage companies had such difficulties.
Reviewed 1 day ago
A Mozo reviewer from Queensland, an ANZ home loan customer.
6Overall Rating
It really depends on the ANZ bank manager, as our branch was very helpful and we could make appointments on Saturdays etc. We also have investment properties, so we could negotiate a better rate.
Reviewed 1 day ago
A Mozo reviewer from South Australia, a Commonwealth Bank home loan customer.
9Overall Rating
I Like this product as it has been suited to our specific needs. The loan is under my husbands name but full access has been legally given to both of us through signed paper work. Also they have tailored the interest rate and deals to suit our specific needs including both of our input/ opinions. Will sit down and give us friendly, personalised service which is professional but inviting. No time limits for decision making.
Reviewed 1 day ago
A Mozo reviewer from New South Wales, a BankWest home loan customer.
9Overall Rating
The staff at the Penrith Branch of BankWest were helpful, knowledgeable and professional. Their home loan products were very competitive. The best thing is that the branches are open 6 days a week!
Reviewed 1 day ago
A Mozo reviewer from Victoria, a Westpac home loan customer.
7Overall Rating
This is a good product with several varying features. Just be sure the features you select are the ones they actually include in the final contract. There are lower interest rates for executive level incomes.
Reviewed 1 day ago
A Mozo reviewer from Victoria, a Westpac home loan customer.
6Overall Rating
Don't think they should so readily and agressively hike up interest rates. Think they are trying to catch up their profits from the GFC. Customers first, shareholders value will follow.
Reviewed 1 day ago
Be aware that the extra cost of the required income protection and other insurances is not mentioned a part of the overall loan establishment costs.
Reviewed 1 day ago
A Mozo reviewer from Queensland, a Commonwealth Bank home loan customer.
7Overall Rating
Dislike the interest rate rises and they also increased our repayments by $300 as they said they had reassesed our repayments and we were not paying enough to pay it back in time.
Reviewed 1 day ago
A Mozo reviewer from New South Wales, a Commonwealth Bank home loan customer.
6Overall Rating
The Newcastle branch offers excellent customer service but other branches I have worked with and the home loans department in general has left me frustrated on a number of occasions.
Reviewed 1 day ago
A Mozo reviewer from Western Australia, a NAB home loan customer.
7Overall Rating
I have no problems with NAB products, however I feel that their customer service is confusing and lets their reputation down. My husband and I have had an investment interest only loan with NAB for the past 5 years. Recently the interest free term expired and we received a letter from NAB stating what our new principle + interest payments would be. My husband decided to ring the bank to find out what options we had in regards to taking out a new interest only period and this is where all the trouble started. The first much delayed email response we had did not answer our queries at all and attempts at a follow up email weren't returned. We then resorted to phoning the bank contact who provided different information to us again - by now we were really confused and just wanted a straight answer! To cut a long story short, we had to ring around to find a banker we could meet with in person to sort out our queries which took a number of days. I feel like for a very simple question, we had to do the a big run-around to get useful response.
Reviewed 1 day ago
A Mozo reviewer from New South Wales, a St George home loan customer.
1Overall Rating
Dislike this product because I am locked in and no option without a big fee to get out. Not quick enough to drop interest rates, only to put them up.
Reviewed 1 day ago
A Mozo reviewer from Tasmania, a NAB home loan customer.
8Overall Rating
This product is competitive with market interest rates, the offset savings account is fee free, low rate visa as well. Customer service with NAB far exceeds my previous bank, from counter service to telephone. I have switched all my banking and insurance to NAB (or affiliations). The only con I can even remotely see is that Homeside are based in SA, hence inaccessible. However this is a non-issue for me personally.
Reviewed 1 day ago
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