Home loan reviews

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Recent home loan reviews

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  • Bankwest

    Bankwest home loan review

    Great customer service and easy to use mobile app

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Always had great customer service. Whether on the phone ( and never waited more than a few minutes) or in the branch. The app is very easy to use and it's just an "easy" bank to deal with.  Full review 

    Always had great customer service. Whether on the phone ( and never waited more than a few minutes) or in the branch. The app is very easy to use and it's just an "easy" bank to deal with.


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    Bankwest home loan reviewed by Nicole from Victoria

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  • ANZ

    ANZ home loan review

    Shame on ANZ

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    When my husband was made redundant, we approached ANZ to have our payments on the mortgage be changed to interest only, until he starts a new job, for which he is training for at the moment. The response from ANZ: NO! Not even prepared to listen o...  Full review 

    When my husband was made redundant, we approached ANZ to have our payments on the mortgage be changed to interest only, until he starts a new job, for which he is training for at the moment. The response from ANZ: NO! Not even prepared to listen or accommodate us in ANY way, yet they make billions in profit! Shame on ANZ! We will now have to sell our family home.


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    ANZ home loan reviewed by Janine from New South Wales

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  • Heritage Bank

    Heritage Bank home loan review

    Heritage is the bank that works for you

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Heritage is YOUR bank. They genuinely care and will find the product that best suits you and within your capability - no hidden agendas.  Full review 

    Heritage is YOUR bank. They genuinely care and will find the product that best suits you and within your capability - no hidden agendas.


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    Heritage Bank home loan reviewed by Karen warren

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  • AMO Australian Mortgage Options

    AMO Australian Mortgage Options home loan review

    Opportunists

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    I didn't have many options in providers, being young and only short term in my position of work. It wasn't my first choice, as it wasn't the best rate or package. But they gave me an opportunity, whereas others didn't. So in that aspect I am ap...  Full review 

    I didn't have many options in providers, being young and only short term in my position of work. It wasn't my first choice, as it wasn't the best rate or package. But they gave me an opportunity, whereas others didn't. So in that aspect I am appreciative.


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    AMO Australian Mortgage Options home loan reviewed by Brady

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  • Bank of Queensland

    Bank of Queensland home loan review

    BoQ

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Knew what they were doing, organised & efficient.  Full review 

    Knew what they were doing, organised & efficient.


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    Bank of Queensland home loan reviewed by Andrea from Queensland

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  • ANZ

    ANZ home loan review

    Smooth sailing, happy customer

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    We are very happy with our ANZ home loan and have recommended it to most of our friends, often boasting that we have a competitive rate in a competitive marketplace in a bank we can trust. Smooth sailing, seamless transaction history and friendly,...  Full review 

    We are very happy with our ANZ home loan and have recommended it to most of our friends, often boasting that we have a competitive rate in a competitive marketplace in a bank we can trust. Smooth sailing, seamless transaction history and friendly, professional, customer service from a team that knows their business.


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    ANZ home loan reviewed by Kasey

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great customer service and attention to detail

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    I like the people I am dealing with in my local branch as they have made a stressful situation far less stressful. Often finances can be daunting and I have found the staff to be very happy to answer questions and quite knowledgeable and they man...  Full review 

    I like the people I am dealing with in my local branch as they have made a stressful situation far less stressful. Often finances can be daunting and I have found the staff to be very happy to answer questions and quite knowledgeable and they manage to put my mind at ease when I have any concerns.


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    Commonwealth Bank home loan reviewed by Josie from Tasmania

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  • NAB

    NAB home loan review

    Flexibility and great customer service

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    The mortgage is flexible and allows me to pay the mortgage off faster even still while enjoying extras such as overseas family holidays.  Full review 

    The mortgage is flexible and allows me to pay the mortgage off faster even still while enjoying extras such as overseas family holidays.


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    NAB home loan reviewed by Janet from Western Australia

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Low rate and no fees

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Great interest rate and no fees what so ever. Always at the forefront of technology and awesome customer service!  Full review 

    Great interest rate and no fees what so ever. Always at the forefront of technology and awesome customer service!


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    Commonwealth Bank home loan reviewed by Michael from Victoria

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  • ANZ

    ANZ home loan review

    Great value and competitive features. A plus.

    1. Overall customer rating
    2. (Reviewed about 8 hours ago)

    Having all of my everyday banking accounts with the ANZ, I was extremely keen to take out a home loan with the bank that l trusted. Through a respectable broker l was able to secure a very competitive home loan. The whole process was extremely smo...  Full review 

    Having all of my everyday banking accounts with the ANZ, I was extremely keen to take out a home loan with the bank that l trusted. Through a respectable broker l was able to secure a very competitive home loan. The whole process was extremely smooth and stress free, documentation was explicit and easy to understand, and terms and conditions were transparent. I would not hesitate to recommend the ANZ as a home loan provider as l have been nothing but satisfied with the professional service l have received.


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    ANZ home loan reviewed by Karen from Victoria

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  • AMP

    AMP home loan review

    Safe , secure with a rated company. 1 stop shop.

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Great rate & customer service of the highest order! No pressure for other services - extremely happy with AMP.  Full review 

    Great rate & customer service of the highest order! No pressure for other services - extremely happy with AMP.


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    AMP home loan reviewed by Phil from South Australia

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  • Westpac

    Westpac home loan review

    Banking like it used to be!

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    You heard it here first…the words ‘love’ and ‘bank’ in the same sentence. Yes, we really do love our bank. I am writing this review as they have really earned it. We have been with Westpac now for 8 years. Previously, we have been with all the ...  Full review 

    You heard it here first…the words ‘love’ and ‘bank’ in the same sentence. Yes, we really do love our bank. I am writing this review as they have really earned it. We have been with Westpac now for 8 years. Previously, we have been with all the other big banks, other smaller banking institutions and online banks. We have shopped around! As a result of the great products and excellent service we have received from Westpac, we have transferred everything to them – three home loans, credit cards, all personal and business banking. So, what is so good about this bank? With every other bank, we have been a meaningless transaction, but with Westpac, the Branch Manager knows us by name, has introduced us to his staff, and has bothered to get to know us as customers and built a positive relationship. He understands the local market conditions and we go to him for advice. He supports well regarded local businesses and introduces us to accountants, lawyers and other business services we need at various times. This is really going the extra mile to offer a personalised service, and be a leader in your community – the way banking used to be way back when. When we make a business or finance decision, we always speak with our Branch Manager. Westpac just makes things really easy for us. The online banking platform is user friendly, and it does not matter which branch I go to, my face to face encounters are positive and helpful. When we are in remote areas traveling for business, Westpac seems to be one of the last banks left in small towns. Our Premier Advantage home loan package comes with some great benefits and has also reduced our costs. Having business, savings and personal accounts, we have a lot of transactions of different kinds including debit card purchases, ATM withdrawals, electronic funds transfers and recurring automatic bill payments. At other banks it’s easy to rack up so many fees, but with Westpac and the Premier Advantage package fees are a thing of the past. The other benefits of this home loan package include excellent low fixed rates (which we locked in), split loan (variable and fixed), offset account with redraw, and debit cards. We can also choose to ‘port’ our loans rather than reapply, for a period of up to 6mths after the sale of a property, which is really important to us being self-employed and also means not breaking our fixed loan but getting the benefit and risk reduction of low rates. As part of the package, you can also get a Westpac Altitude Black card with the $395 fee waived. This card is a real treat and has many benefits. The ones I’d like to mention are the dedicated customer service team just for Altitude Black customers (next to no wait time), two airport lounge passes, concierge service and complimentary insurance (through Zurich) and a great rewards program with high end goods, airline credit, major dept stores etc. The points add up quite quickly. We have previously been with other high end rewards cards (both $395 p.a.) – Citibank Platinum and AMEX Platinum and neither compare. Last but not least, in the time we have been with Westpac we have had two very difficult situations, the first when our home and two businesses were affected badly by the floods and the second when we were dealing with chronic illness. On both occasions, our bank was there for us and worked with us through those times, for which we are grateful.


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    Westpac home loan reviewed by Alison from Queensland

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great customer service and online services

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Very personal service, excellent online features so that you can have a real sense of control over your own finances. Excellent customer service, any enquiry is handled well and quickly.  Full review 

    Very personal service, excellent online features so that you can have a real sense of control over your own finances. Excellent customer service, any enquiry is handled well and quickly.


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    Commonwealth Bank home loan reviewed by Wanda from New South Wales

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  • ANZ

    ANZ home loan review

    Willing to negotiate.

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    You can 'bank' on a good time with them. Just negotiate each time your contract term ends - they will match to the lowest in the market.  Full review 

    You can 'bank' on a good time with them. Just negotiate each time your contract term ends - they will match to the lowest in the market.


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    ANZ home loan reviewed by Sam from Queensland

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Flexibility, reliability and great online banking

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Reliability and reputation, make up for higher interest rates, from experience, when things go wrong CBA will help find a way, not close the door in your face !  Full review 

    Reliability and reputation, make up for higher interest rates, from experience, when things go wrong CBA will help find a way, not close the door in your face !


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    Commonwealth Bank home loan reviewed by Glenda from Victoria

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  • St.George

    St.George home loan review

    Avoid the Bridezilla!

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Building a house whilst planning a wedding definitely called for Bridezilla! St George's patience and efficiency tamed the beast within!  Full review 

    Building a house whilst planning a wedding definitely called for Bridezilla! St George's patience and efficiency tamed the beast within!


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    St.George home loan reviewed by Rita

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  • Beyond Bank

    Beyond Bank home loan review

    Customer service second to none

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Beyond Bank -they DO go above and BEYOND!  Full review 

    Beyond Bank -they DO go above and BEYOND!


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    Beyond Bank home loan reviewed by Sharon from South Australia

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great service saved time, always willing to help

    1. Overall customer rating
    2. (Reviewed about 9 hours ago)

    Easy to work with, convenient and very helpful.  Full review 

    Easy to work with, convenient and very helpful.


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    Commonwealth Bank home loan reviewed by Matthew from New South Wales

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  • Newcastle Permanent

    Newcastle Permanent home loan review

    Competitive rate, good service

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    The fixed interest rate is brilliant and our loans officer is always quick to respond to our questions. Very conservative in its lending but we, ourselves, are conservative in what we borrow so that suits us, this may frustrate those with not muc...  Full review 

    The fixed interest rate is brilliant and our loans officer is always quick to respond to our questions. Very conservative in its lending but we, ourselves, are conservative in what we borrow so that suits us, this may frustrate those with not much deposit.


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    Newcastle Permanent home loan reviewed by Brooke from New South Wales

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Make them change your rates

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    You need to be on top of them, because they don't go out of their way to get the best deal for you. I just had 0.7% cut off my home loan because they were offering that rate, I had to make them change it, they don't change your rate unless you ma...  Full review 

    You need to be on top of them, because they don't go out of their way to get the best deal for you. I just had 0.7% cut off my home loan because they were offering that rate, I had to make them change it, they don't change your rate unless you make them.


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    Commonwealth Bank home loan reviewed by Jarree from Tasmania

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I love the customer service with the Commonwealth Bank, everytime the service (phone) has been excellent and it's one of the reasons I did not change home loan providers. I could've received a better rate with another bank but I have always liked ...  Full review 

    I love the customer service with the Commonwealth Bank, everytime the service (phone) has been excellent and it's one of the reasons I did not change home loan providers. I could've received a better rate with another bank but I have always liked the service and will remain loyal to the Commonwealth Bank.


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    Commonwealth Bank home loan reviewed by Tania from New South Wales

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Competitive, patient but no customer service

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I had a house loan through Commonwealth Bank of $161,000 + 12 months into it I got an extra $20,000 on top I think because of a revaluation. I fell behind 4 years later which I must admit they were patient but when I was $10,000 behind, they said ...  Full review 

    I had a house loan through Commonwealth Bank of $161,000 + 12 months into it I got an extra $20,000 on top I think because of a revaluation. I fell behind 4 years later which I must admit they were patient but when I was $10,000 behind, they said they would take the house so I put in an agreement to pay extra. I did for 6 months, they got my money, then came back at me again. I was 600 short in my bank account from overdraw fees, they said no time to sell it, so I did the right thing and handed in the keys. They sold it for 130,000 when it was revalued 6 months before that at 191,000. Now I'm stuck with a shortfall amount of 83,000.


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    Commonwealth Bank home loan reviewed by Luke from Tasmania

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  • Westpac

    Westpac home loan review

    Great 'small bank' customer service

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    Westpac has some easy to understand products for all things money! We can trust that our money always works for us no matter what account it is in. All Westpac ATMs are easy to access and the customer service is always very helpful from bank manag...  Full review 

    Westpac has some easy to understand products for all things money! We can trust that our money always works for us no matter what account it is in. All Westpac ATMs are easy to access and the customer service is always very helpful from bank manager to teller. Couldn't be happier with one of the 'bigger' banks!


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    Westpac home loan reviewed by Andrew from Victoria

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Not bad

    1. Overall customer rating
    2. (Reviewed about 11 hours ago)

    Banks need to remember who pays the bills and to center their marketing efforts on customer service.  Full review 

    Banks need to remember who pays the bills and to center their marketing efforts on customer service.


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    Commonwealth Bank home loan reviewed by Roger from South Australia

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  • NAB

    NAB home loan review

    Excellent customer service and rate matching

    1. Overall customer rating
    2. (Reviewed about 11 hours ago)

    I have banked with the NAB since arriving in Australia 19 years ago. They have always provided me with good advice, have matched competitors prices and gone out of their way to help.  Full review 

    I have banked with the NAB since arriving in Australia 19 years ago. They have always provided me with good advice, have matched competitors prices and gone out of their way to help.


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    NAB home loan reviewed by Anne from New South Wales

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* The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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