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About Mozo community reviews
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
Recent reviews
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Commonwealth Bank Savings Account
CBA Youthsaver - watch your savings grow!
I’m reviewing the Commonwealth Bank and its Youthsaver accounts. My kids originally opened these accounts when they started school and would bank a couple of dollars every week. After seven or so years the local branch closed (rural location) and school banking was a thing of the past. Their accounts sat dormant for a few years accruing virtually zero interest until the kids got part time jobs and their wages were deposited into their Youthsaver. The variable interest rate on balances under 50k is 2.15% with a bonus interest rate of 2.40% if the balance at the end of the month is higher than at the start and at least one deposit is made with no withdrawals. As their balances grow, so too the BONUS interest - a huge incentive to keep kids saving. As our local branch has closed, withdrawing cash if difficult, but that is a whinge for another day!
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Commonwealth Bank Standard Variable Rate (Wealth Package)
An excellent experience with CBA
CBA really works hard to engender a relationship with us as clients. We purchased a new home 12 mths ago and they were excellent at communicating with us throughout the entire process, always heeding our needs and not “pushing” a particular product. Our interest rate was super competitive too. Additionally they seemed genuinely interested in helping us reduce loan interest by suggesting offset accounts. At a time where people can be super cynical about banks being preoccupied with excessive profit margins, we found that CBA were very customer focused. We feel that they really know us and our families needs very well.
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EnergyAustralia Electricity
Energy Australia/Ausgrid are not satisfactory.
Energy Australia, now known as Ausgrid, have been the electricity supplier for my household for many years. Overall, I have had an issue or two with them over the past 12 months. One quarterly bill I received was far higher than I was expecting, I felt like I'd been overcharged or the meter reader had given them an incorrect reading. At least after my complaints, they agreed to give me a $150 bill credit on my next quarterly bill, and they installed a smart meter in my electricity box for free. But in that respect, I think their pricing leaves a lot to be desired, and they can do better in terms of communicating properly with householders about changes to electricity charges and so on. However, I can't complain about their supply of electricity nor the level of maintenance they sometimes perform on the electricity poles and wires. So in summary, I'd suggest people to shop around, when they're looking for the best energy deal, the biggest players in the market aren't always the most affordable ones.
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NAB Classic Banking Account (with Standard Visa Debit Card)
I would recommend this bank if i was asked to.
I only joined this bank, this year. I have lots of confidence with this bank,for example i like to surf the internet. If i try and buy something, they respond very quickly and won't let the transancation go through because its a scam. Also just recently i was involved in what i thought was a legitimate business.That turned out after 3 months to be a scam as well.They refunded all my money which i am extremely grateful for.The staff are very friendly and always helpful.The only thing i can say i dislike is when they close the bank for an hour over lunch time.Their have been a couple of occasions when this has happened and i couldn't wait.Overall great bank to work with.
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Commonwealth Bank Awards Credit Card
Great awards with user friendly app
The Commonwealth Bank Awards Credit Card offers great benefits, particularly through the Qantas Awards program. Cardholders earn points that can be redeemed for flights, upgrades, and travel perks, making it an excellent choice for frequent Qantas flyers. However, accessing the Commbank Yelo Awards is frustrating, as it requires a savings account. This limitation feels restrictive for those who don’t want to link their credit card to an additional banking product. On the positive side, the app is exceptionally user-friendly. It’s intuitive and easy to navigate, allowing for seamless account management, points tracking, and spending monitoring. Commbank has clearly prioritized a smooth user experience. Additionally, the app feels secure to use. With features like biometric login and real-time alerts, I feel confident in the safety of my transactions. Overall, the Commonwealth Bank Awards Credit Card is a solid option for those looking for a great rewards program and a secure, user-friendly app. The restriction with Yelo Awards is a downside, but the overall value makes it a worthwhile choice for many users.
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RAA Comprehensive Car Insurance
Not worth it in the end
My car was stolen and recovered within 24hrs with minor body damage -RAA advised that sharps testing was required and towed it from the police yard -Testing was negative but car returned extensively damaged and plates removed -I reported plates stolen as unrecovered. -My mechanic quoted $4200 to repair brakes and shocks -RAA assessor claims to see $12000 in estimated damage and recommended total loss -My mechanic is adamant that some of the damage "seen" was fabricated. -I requested a review which was rejected with an aggressive response in writing. -They recommended ACFA to lodge a complaint knowing that it is a min 3 month wait. -Total losses appear to be a business for RAA.
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RAA Travel Insurance
Great coverage at a fair price.
Taking out RAA insurance for our family holiday to Europe was made easy with RAA. We have 7 family members travelling and with COVID still bubbling away felt we needed the most comprehensive cover at the best price from someone we could trust. We asked friends, googled and did our research but in the end, this policy was the best and most importantly you can trust RAA.
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Suncorp Home Insurance
Great company to deal with.
Over the 50+ years I have had house insurance I have only ever had two claims with two different insurance companies for small amounts, just over $1,000 and both were rejected. I changed to Suncorp when I saw that they setup temporary offices in areas affected by cyclones, floods etc. At the same time, I saw where many claimants of other companies had their claims rejected, which still occurs today. Never have I read or seen disgruntled Suncorp customers. We have house and contents, comprehensive car and third party with Suncorp. We had a claim concerning the car and were amazed at the first-class service we received. It will always be Suncorp for me.
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Origin Energy Gas
Excellent customer service
My provider connected my gas within 1 day and the gas plans offered are the best on the market. I have had a bit of difficulty financially and my provider gave me some helpful information about grants available to me and allow me to pay in installments, which has helped a great deal. I'm so happy with their service.
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ANZ Term Deposit
Super Amazing service with a truly personal touch!
A holistic banking experience that is smooth and seamless, Timely and accurate financial transactions that are effortless. Dealing with ANZ provides flexibility, convenience and ease, Smart apps and web tools making online assistance a breeze. Totally transparent with banking terms and terminology, Term deposits are managed efficiently and excellently. Reaching out to me in a timely manner upon request, Taking time to provide financial advice that are the best! Though choosing between banking options can be daunting, ANZ is always patient with information that's 100% enlightening. On-time transaction updates available through secure web presence, Instilling confidence in the technology's integrity, privacy and resilience. Cares for me as a customer with my banking and financial needs, Supporting my financial wellbeing with sound replies and speed!
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RACQ Bank Car Loan
RACQ are a great bank for loans for reliable cars
I was previously with the Queensland Teachers Credit Union, which merged with RACQ Bank. They have always been a great bunch of people to deal with, and have gone out of their way to help me when I've needed assistance. They found, through one of their services, a great car for us to buy, checked it mechanically, and loaned us the money for it at a very competitive rate. We had that car for five years. When I wanted a new car, they once again stepped in, cleared the car before recommending it, and made the loan / purchase process smooth and stress-free.
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Commonwealth Bank Smart Access
Australia's number 1 bank.
Excellent customer service and low account fee's. I have been a Commonwealth Bank customer for over 15 years and will always be a Commonwealth Bank customer as I personally rate them better than the rest.
More Commonwealth Bank debit card customer reviews
About Mozo Reviews
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.