Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
I reviewed my policy certificate before deciding whether to renew with NRMA again this year. I rang the professional and friendly call centre, and they were very helpful and suggested I do a quick reassessment of our situation. It seemed like some information was missing (eg driver history) and also our situation has changed as we drive less kilometres due to having bought a second car. This decreased our premium by $300 which I was very happy about. The upside of NRMA is that it's a very professional, trustworthy and we have loyalty discount here. The downside is that it is more expensive than the other smaller car insurance companies. But I feel paying a bit more for peace of mind is better.
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As an avid customer of CommBank, I am thrilled to share my insights into why this bank has become my go-to choice for all my financial needs. CommBank, or the Commonwealth Bank of Australia, has consistently impressed me with its array of services and commitment to customer satisfaction. Pros: User-Friendly Online Platform: CommBank's online banking platform is intuitive and easy to navigate. Whether you're checking your balance, transferring funds, or managing your investments, the interface is designed with the user in mind, making banking convenient and hassle-free. Excellent Customer Service: One of the standout features of CommBank is its exceptional customer service. The support team is responsive, knowledgeable, and always ready to assist with any inquiries or issues. Whether you prefer to contact them via phone, email, or in-person at a branch, you can expect prompt and helpful assistance. Strong Security Measures: Security is a top priority for CommBank, and it shows in their robust security measures. From encryption to multi-factor authentication, they go above and beyond to protect your personal and financial information from unauthorized access, giving you peace of mind when banking online. Wide Range of Products and Services: CommBank offers a comprehensive suite of banking products and services tailored to meet the diverse needs of individuals, businesses, and organizations. Whether you're looking for savings and checking accounts, loans, investments, or insurance, you'll find a solution that fits your requirements. Extensive Network: With a vast network of branches and ATMs across Australia, CommBank ensures easy accessibility to banking services wherever you are. Additionally, their global presence through partnerships and affiliations makes it convenient to conduct transactions even when traveling abroad. Cons: Fees and Charges: While CommBank offers a wide range of services, some customers may find that certain fees and charges can add up, especially for specific transactions or account types. It's essential to familiarize yourself with the fee schedule to avoid any surprises. Interest Rates: Like many other banks, CommBank's interest rates on savings accounts and loans may not always be the most competitive in the market. It's advisable to compare rates with other financial institutions to ensure you're getting the best deal. In conclusion, CommBank has proven to be a reliable and trustworthy banking partner, offering user-friendly digital platforms, excellent customer service, robust security measures, and a wide range of products and services. While there may be some fees to consider and interest rates to compare, the overall banking experience with CommBank is highly positive. I wholeheartedly recommend CommBank to anyone seeking a comprehensive and convenient banking solution.
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I was in the bank for another reason. I happened to mention to the teller that I was applying for a refinance with a non-bank (as I never dreamed that a bank would help due to my individual circumstance). The teller asked if I would like the lending officer to look at my situation. She wasn't pushy, just friendly. I thought it couldn't hurt, so I agreed. Within a few days the loan was approved. I had to go in to sign the mortgage but everything else was done online. What a pleasure to deal with Suncorp for my refinance. I felt like it was so easy. Don't get me wrong. You still need to produce the required paper work, which I already had prepared for the non-bank. I would highly recommend Suncorp for a mortgage. They looked at my circumstances and bent over backwards to help me. I am forever grateful.
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Taking out RAA insurance for our family holiday to Europe was made easy with RAA. We have 7 family members travelling and with COVID still bubbling away felt we needed the most comprehensive cover at the best price from someone we could trust. We asked friends, googled and did our research but in the end, this policy was the best and most importantly you can trust RAA.
More RAA travel insurance customer reviewsOver the 50+ years I have had house insurance I have only ever had two claims with two different insurance companies for small amounts, just over $1,000 and both were rejected. I changed to Suncorp when I saw that they setup temporary offices in areas affected by cyclones, floods etc. At the same time, I saw where many claimants of other companies had their claims rejected, which still occurs today. Never have I read or seen disgruntled Suncorp customers. We have house and contents, comprehensive car and third party with Suncorp. We had a claim concerning the car and were amazed at the first-class service we received. It will always be Suncorp for me.
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BOQ has been looking after my banking since their 2007 merger with Home Building Society in Western Australia. I was reluctant at first but quickly found BOQ to be more caring than HBS. I have spoken with BOQ's Financial Advisers several times and trust every piece of advice they give which has proven to be the right discussion, especially when I bought my first home in 2021. I consider BOQ to be the most successful bank in Australia and look forward to their growth and prosperity helping every Australian with their hard-earned dollar.
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A very frustrating energy company sometimes. We signed up with them purely for their cheaper contract however that’s now non-existent and we didn’t receive any communication to advise that a particular contract was being removed and that we would be billed at the full amount, we just received a large bill and had to call them for clarification. Our bills don’t come consistently every 3 months, they are received all over the place with various amounts of months in them. We are only staying with them until we pay off the current large bill we have and then we will be moving as we’re not satisfied
My provider connected my gas within 1 day and the gas plans offered are the best on the market. I have had a bit of difficulty financially and my provider gave me some helpful information about grants available to me and allow me to pay in installments, which has helped a great deal. I'm so happy with their service.
My credit card fell out of my pocket and I went online to temporarily block the card. I then rang to get a new card. In the meantime, I found the card and went back online to unblock it. My card had disappeared out of my account and so I call the bank. Only to be told that the customer representative had completely blocked it. I did not ask her to do this, nor did she tell me she was doing this. They refused to unblock it and told me I would have to wait 10 days for a new card. Their customer resolution was to give the staff member training. Wow. Nothing for me, not even an apology. I asked for the card to be put on a courier and they refused. But, hang on, this was their mistake. The staff member did not get sacked, she still has a job, access to food and money, I don't and no one at the bank cares. The guy on the phone said that he could not phone the card company. This was a lie because the branch manager was able too. He just did not want to do his job. I then went into my local branch and spoke to the manager who looked into it and she said that she organised the card to be express posted. Well, that turns out to be no good either as Australia Post is not honouring their delivery time. Again, the card should have been put on a courier since it was their mistake. I asked for the card to be delivered at the branch because our letter boxes sometimes are not safe. At no time did she tell me that the branch would no longer be open. I go there today to check if the card has arrived and to get some money and the branch is closed. Wow!!! She knew full well that the branch would be closed early the next day, yet said nothing. I contacted the CEO which could not be bothered to answer and had one of his useless minions answer. She said she would look into it, phoned the branch and said that since the card was in the slow main, not even internal mail, there was nothing they could do. Then the manager called me and said the card had miraculously arrived and made an appointment with me to come and collect it at 10.30. The staff then decided not to be there at 10.30 and to use company time to get Covid tested. They could have gone in the afternoon and not the morning since they are now only opened half a day. They then said that they had a covid trace there and that is why they had to get tested and now I had to stay without money over the weekend. They never had a scare, they are using company time. If they had a real scare they would not have anyone working but they still had one staff member working in an infected branch? Yeah right. She refused to give me my card which she was aware of the problem and could have passed it under the door. She refused to open the envelope and give me the CVV number which would have solved all problems. So the heroic staff member who is vying for a purple heart and who had volunteered to remain in an infected branch refused to do her job. LOL Also the branch would have been disinfected and the shopping centre closed if there had truly been an issue. Not only that, the Manager put me in danger if there was an issue as she did not phone me and tell me not to come. That is because there is no issue. Now, I cannot work as I need to pay tolls for my work and my credit card has been cancelled without my approval. I have no a cent to my name as the branch is closed and I cannot get money out. So tonight, I will not be eating. Now, they tell me that I might not get my card for 10 days. So that is 3 weeks without being able to pay bills, work or have access to food for the next 2 weeks. No one at the bank cares. What they should have done is apologise for their mistake, and fixed it immediately as it was such an easy fix. Put it on a courier and not in the post. When you make a mistake, you need to fix it and take ownership. But what the bank has done is make a mistake and then say "too bad". They do not deserve customers if that is how they treat them. I am not angry about a mistake being made as we are all human but I am taking legal action now because they are refusing to fix their mistake and have ruined my life at my age. The problem is so big now, that even if I get the card, I cannot fix the damage which has been done. My life is completely destroyed.
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A holistic banking experience that is smooth and seamless, Timely and accurate financial transactions that are effortless. Dealing with ANZ provides flexibility, convenience and ease, Smart apps and web tools making online assistance a breeze. Totally transparent with banking terms and terminology, Term deposits are managed efficiently and excellently. Reaching out to me in a timely manner upon request, Taking time to provide financial advice that are the best! Though choosing between banking options can be daunting, ANZ is always patient with information that's 100% enlightening. On-time transaction updates available through secure web presence, Instilling confidence in the technology's integrity, privacy and resilience. Cares for me as a customer with my banking and financial needs, Supporting my financial wellbeing with sound replies and speed!
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I was previously with the Queensland Teachers Credit Union, which merged with RACQ Bank. They have always been a great bunch of people to deal with, and have gone out of their way to help me when I've needed assistance. They found, through one of their services, a great car for us to buy, checked it mechanically, and loaned us the money for it at a very competitive rate. We had that car for five years. When I wanted a new car, they once again stepped in, cleared the car before recommending it, and made the loan / purchase process smooth and stress-free.
More RACQ Bank car loan customer reviewsExcellent customer service and low account fee's. I have been a Commonwealth Bank customer for over 15 years and will always be a Commonwealth Bank customer as I personally rate them better than the rest.
More Commonwealth Bank debit card customer reviewsMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
