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Rate your bank

Here's your opportunity to share your opinions with the Mozo community. Remember that both positive and negative experiences are welcome and helpful, and be sure to keep it clean. We're looking for numerical ratings and a written review explaining why you feel the way you do.

Mozo’s Ratings and Reviews Guidelines

General guidelines:

Your review should be fair and truthful. If you have a crush on a banker or an axe to grind, this is not your forum.
You must be a customer to write a review, and your review should be an accurate reflection of your experience as a customer and not an attempt to provide advice.
You should not have a direct interest in the institution you are reviewing, such as employees, service providers and significant shareholders, or their immediate families.
Although Mozo may publish your reviews once they’ve been moderated we will not endorse your opinions or vouch for the accuracy and authenticity.
Your written commentary should support your numeric ratings and be helpful to other Mozo users. If you don’t include relevant and helpful comments, we won’t publish your review.
You can review a financial institution in multiple product categories (credit cards, home loans…) if you have more than one product with them. You can’t write multiple reviews for a single institution in the one product category.
You must provide a real email address – no fake details please. This is for registration purposes only and will not be published on the site.
By submitting a review you agree to our Terms of Use – Ratings and Reviews.

Hints on writing comments:

Keep it short and snappy.
Think about highlighting pros and cons and sharing any tips you have for people who might be interested in this product.
Say it, don’t spray it. Offensive language is not accepted here.
Standards please. No slang or ALL CAPS.
Reviews containing unsolicited advertising will not be published.
No plagiarising. Your review must be your own words and not contain content from other sources.

A note about moderation:

Once you’ve submitted your review, the Mozo team will check it to make sure it meets our review guidelines. As soon as your review has passed the moderation process, we’ll publish it on the site and send you an email to let you know it’s live. If for any reason your review does not meet our guidelines, we’ll notify you by email.

Guidelines for financial institutions:

Mozo aims to facilitate a dialogue between financial institutions and consumers. We offer all financial providers a free right of reply to reviews posted on Mozo.com.au.
You agree not to allow employees, service providers or anyone with a direct interest in your institution to rate your own products as a consumer, even if they legitimately do have a product from your institution.
Please note this is not a forum for general self-promotion. Comments must respond to a specific customer review and we will not publish comments that contain unsolicited advertising. Once we have moderated your response to ensure it meets our review guidelines, we’ll publish it on the site.
To register your financial institution for Mozo’s free right of reply service, just drop us a line at partners@mozo.com.au.

More questions:

Have more questions about Mozo reviews? Read our reviews FAQs here.

Read our guidelines

Read our ‘Terms of Use - Ratings and Reviews’.

The bank you want to rate
And the kind of product
Pricing How competitive are the interest rates, fees, and charges? How clearly explained are they?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Product features How does the product rate on additional features, for example, flexible options, rewards programs, other extras?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Customer service How is their customer support and assistance, both during the initial sign-up process and as an ongoing customer?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Convenience How easy and efficient is the physical (branch and ATM) and remote (online and phone) banking?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Trust How reliable and trustworthy are they? How confident are you that they will look after your needs?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Overall rating What is your overall rating of this product?	0 1 2 3 4 5 6 7 8 9 10
Recommendation Would you recommend this product to family or friends?	0 1 2 3 4 5 6 7 8 9 10 no opinion
Add your review here Tell us WHY you like or dislike this product. What pros and cons should people be aware of if they are interested in this product?
How long have you had this product for?	12 months or less 1-5 years More than 5 years
First name
What state do you live in?

Submit

TERMS & CONDITIONS

1. This competition is open to Australian residents only, commencing 1 June 2010. Entries close on 30 September 2010.

2. The promotional material, information on how to enter and prize details form part of these rules. To be eligible to enter the competition, you must reply in accordance with the conditions specified in this promotion.

3. Mozo reserves the right to verify the validity of entries and to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with either the conditions of entry or our Terms of Use – Ratings and Reviews.

4. The winner will be judged at Mozo Pty Ltd Suite 205, 177 William Street, Darlinghurst NSW, on October 10 2010.

5. This is a game of skill. Each entry will be individually judged and the best entry will be determined by the judges. The judges’ decision is final and no correspondence will be entered into.

6. The winner will receive a 16GB Apple iPad, valued at AU$629.00. Total Number of prizes: 1. Total value of giveaway: AU$629.00. Prize is not redeemable for cash.

7. The prizewinner will be notified by email within one week after the winner is selected. If a winner cannot take the prize as stipulated or if it is unclaimed, the winner’s entry will be deemed invalid and the Promoter reserves the right to award the prize to the second best valid entry.

8. All entries become the property of the promoter and may be used in print and all electronic media. The promoter may use the entries for promotional, marketing and publicity purposes. The promoter’s decision on all matters pertaining to this promotion is final.

9. The promoter is Mozo Pty Ltd (ABN 68 128 199 208), Suite 205, 177 William St, Darlinghurst NSW in Australia.

10. The Promoter shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to direct or consequential loss) or for any personal injury suffered or sustained in connection with any prize except for any liability, which cannot be excluded by law.

11. The collection, use and disclosure of personal information provided in connection with this competition are governed by our Privacy Policy.

12. All terms and conditions and notices must be read.

Your shortlist

This is your product shortlist.

Add products by selecting a type of product above.

Credit cards

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Debit cards

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Personal loans

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Car loans

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Home loans

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Savings accounts

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Bank accounts

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Term deposits

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

Car insurance

With Mozo you can easily add financial products to this shortlist - then compare them side-by-side.

You can search for products that suit your needs here.

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