General guidelines:

• Your review should be fair and truthful. If you have a crush on a banker or an axe to grind, this is not your forum.
• You must be a customer to write a review, and your review should be an accurate reflection of your experience as a customer and not an attempt to provide advice.
• You should not have a direct interest in the institution you are reviewing, such as employees, service providers and significant shareholders, or their immediate families.
• Although Mozo may publish your reviews once they’ve been moderated we will not endorse your opinions or vouch for the accuracy and authenticity.
• Your written commentary should support your numeric ratings and be helpful to other Mozo users. If you don’t include relevant and helpful comments, we won’t publish your review.
• You can review a financial institution in multiple product categories (credit cards, home loans…) if you have more than one product with them. You can’t write multiple reviews for a single institution in the one product category.
• You must provide a real email address – no fake details please. This is for registration purposes only and will not be published on the site.
• By submitting a review you agree to our Terms of Use – Ratings and Reviews.

Hints on writing comments:

• Keep it short and snappy.
• Think about highlighting pros and cons and sharing any tips you have for people who might be interested in this product.
• Say it, don’t spray it. Offensive language is not accepted here.
• Standards please. No slang or ALL CAPS.
• Reviews containing unsolicited advertising will not be published.
• No plagiarising. Your review must be your own words and not contain content from other sources.

A note about moderation:

• Once you’ve submitted your review, the Mozo team will check it to make sure it meets our review guidelines. As soon as your review has passed the moderation process, we’ll publish it on the site and send you an email to let you know it’s live. If for any reason your review does not meet our guidelines, we’ll notify you by email.

Guidelines for financial institutions:

• Mozo aims to facilitate a dialogue between financial institutions and consumers. We offer all financial providers a free right of reply to reviews posted on Mozo.com.au.
• You agree not to allow employees, service providers or anyone with a direct interest in your institution to rate your own products as a consumer, even if they legitimately do have a product from your institution.
• Please note this is not a forum for general self-promotion. Comments must respond to a specific customer review and we will not publish comments that contain unsolicited advertising. Once we have moderated your response to ensure it meets our review guidelines, we’ll publish it on the site.
• To register your financial institution for Mozo’s free right of reply service, just drop us a line at partners@mozo.com.au.

More questions:

Terms of Use – Ratings and Reviews

If you write and submit a review, you agree that:

• You are a customer of the relevant institution you are reviewing, and that your review is an accurate reflection of your experience as a customer
• You have no direct interest in the institution you are reviewing, such as employees, service providers and significant shareholders, or their immediate families.
• You have not used a fake email address, you are not impersonating or being misleading regarding your association with a person or entity or misleading regarding the origin of the content
• the content posted by you is not defamatory, does not contain offensive or threatening language, does not infringe any intellectual property rights, is not invasive of privacy, does not contain any unsolicited advertising or promotions, is not illegal and does not contain any viruses or corrupted data.

• You own or otherwise control all of the intellectual property rights to the content and that your posting of the content does not violate these Terms or any intellectual property rights.
• By posting content you grant to Mozo a royalty-free, perpetual right to use, reproduce, modify, publish, distribute, create derivative works from, communicate to the public, or use for any purpose your content in any form or media. You waive any moral rights that you may have in that content. You warrant that you have the authority to grant this right to Mozo.

Mozo has reserved the right to remove content for any reason. Mozo takes no responsibility and assumes no liability for any content posted by you or any third party. You agree to indemnify Mozo for any loss or damage arising as a result of your breach of these terms.

All content on the Ratings and Reviews system represents the opinions of the person submitting the content and not that of Mozo and as such you should not rely on the advice contained in the postings. Mozo does not endorse any of the opinions expressed by content providers or vouch for its accuracy.