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Recent reviews that stand out from the crowd

  • Westpac

    Westpac home loan review

    Customer delight

    1. Overall customer rating
    2. (Reviewed about 10 hours ago)

    I have found dealing with the Westpac personnel very rewarding. They understand the products and nothing was too difficult for them. Westpac staff delivered a great customer experience and it didn't matter what channel you used it was the same,...  Full review 

    I have found dealing with the Westpac personnel very rewarding. They understand the products and nothing was too difficult for them. Westpac staff delivered a great customer experience and it didn't matter what channel you used it was the same, well done!!!


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    Westpac home loan reviewed by Arnie from Victoria

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  • Commonwealth Bank

    Commonwealth Bank credit card review

    Great rewards programme

    1. Overall customer rating
    2. (Reviewed about 16 hours ago)

    I have a Commonwealth Awards Mastercard and Amex card. The rewards are of a very high standard, claiming is easy and delivery is very fast. Also, features such as automatic travel insurance and purchase insurance are a great safety net, especially...  Full review 

    I have a Commonwealth Awards Mastercard and Amex card. The rewards are of a very high standard, claiming is easy and delivery is very fast. Also, features such as automatic travel insurance and purchase insurance are a great safety net, especially when abroad.


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    Commonwealth Bank Platinum Awards Credit Card credit card reviewed by Patrick from New South Wales

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  • CGU

    CGU car insurance review

    Fabulous

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    Very efficient, pleasure to do business with, sympathetic when you have an accident or a break in. Very well mannered when on the phone and answers straight away no waiting, I've been with Cgu for 35 years , cost is very reasonable and affordable ...  Full review 

    Very efficient, pleasure to do business with, sympathetic when you have an accident or a break in. Very well mannered when on the phone and answers straight away no waiting, I've been with Cgu for 35 years , cost is very reasonable and affordable , would highly recommend if any one asked.


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    CGU car insurance reviewed by Chris from Queensland

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  • Bank of Queensland

    Bank of Queensland savings account review

    Great customer service and staff very friendly

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    Bank prides themselves on their wonderful, efficient, friendly service. Conveniently situated with ample parking. When overseas once I had to be hospitalised and one quick email and money deposited into my credit card. Last time overseas my cat...  Full review 

    Bank prides themselves on their wonderful, efficient, friendly service. Conveniently situated with ample parking. When overseas once I had to be hospitalised and one quick email and money deposited into my credit card. Last time overseas my cat was seriously hurt and had to be hospitalised for one week. I had a large bill. Money deposited into my son's account which allowed him to pay the Vet's account. Without the efficiency of this particular bank, would have had me in a stressful situation. No problem is too big for them to sort out and they go out of their way when travelling to make sure I have dealt with everything to make my trip smoother. I will never leave the Bank of Queensland, and I have written to them often telling them about their good service etc.


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    Bank of Queensland savings account reviewed by Helen from Queensland

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  • Commonwealth Bank

    Commonwealth Bank personal loan review

    Digging out of Debt

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Due to supporting my spouse for the last 2 years on a below average income, I had accrued a moderate amount of debt with different institutions. We have made mistakes and now that my spouse is working we decided it was to to get back on track. ...  Full review 

    Due to supporting my spouse for the last 2 years on a below average income, I had accrued a moderate amount of debt with different institutions. We have made mistakes and now that my spouse is working we decided it was to to get back on track. After speaking to Commonwealth Bank about our finances they convinced us we could save money on a Personal loan and depending on our application could save money consolidating. What a mistake, without providing an upfront rate until we were about to sign the paper work. Now we are paying 17.40% where we were previously paying a total of about 12% and the total repayments have increased by $100 per month. Speak to independent financial councillor before consolidating debt, it doesn't always work out cheaper. Overall the product is poor but the services and customer service is great (and their sales staff are very persuasive). No hard feelings, just beware.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Zachary from Queensland

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Best costs, benefits & customer service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Commbank was recommended to me by my daughter after, in our general conversation, I revealed the increase in charges for less transactions with my previous provider, Alliance 2 (now Beyond Bank). I now pay no fees on my debit card & have signed u...  Full review 

    Commbank was recommended to me by my daughter after, in our general conversation, I revealed the increase in charges for less transactions with my previous provider, Alliance 2 (now Beyond Bank). I now pay no fees on my debit card & have signed up for online banking, which is convenient for weekends (when the bank is closed) or when I can't get up town to do a transactions with them in person. Talking of 'in person' though, the staff are always polite & helpful, and me being a newby to their services & internet banking appreciates all the information, help, hints & expertise they've given me. Just this week, I also took up my house contents insurance with them. At first, I was told they were cheaper than Beyond Bank so was looking to save a little of my daily bill costs (as lost my job) but also found, as over 50, will have a zero excess and up to $2,000 cover for personal items taken out of the house, ie phone, glasses for the same cost - avoiding a $200 excess was definitely inviting as I had paid insurance premiums for many years & not been able to take advantage of a claim because of the excess.


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    Commonwealth Bank debit card reviewed by Patricia from South Australia

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  • NAB

    NAB bank account review

    Competitive banking made easy with NAB

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    My past experience with personal banking included exuberant fees, time consuming and far from hassle free access to my funds. National Australia Bank can only be described as a breath of fresh air. I am able to transfer funds freely, access my mon...  Full review 

    My past experience with personal banking included exuberant fees, time consuming and far from hassle free access to my funds. National Australia Bank can only be described as a breath of fresh air. I am able to transfer funds freely, access my money without concern that my account will be depleted with transaction fees, and most importantly convenient access. The customer service is always prompt, extremely friendly and helpful. I was recently withdrawing funds for a new car and was offered, with no pressure for assistance in setting up insurance for my new car. I can only recommend them at this time!


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    NAB Classic Banking Account bank account reviewed by Natasha from Queensland

    5 people found this review helpful – do you? Yes flag

  • Heritage Bank

    Heritage Bank term deposit review

    Easy access to funds & service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreci...  Full review 

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreciate that the service they offered was there for your benefit, not for them to make money off us. Really really appreciated this.


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    Heritage Bank Term Deposit reviewed by Maria from Queensland

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  • St.George

    St.George car loan review

    Frightening and medieval car loan

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    The St George car loans taken out through car dealers are woeful. Even the car salesman said 'if you want to check your loan balance - go through us, it easier'. Hardly a ringing endorsement. You are given no log in for an online account, sent no ...  Full review 

    The St George car loans taken out through car dealers are woeful. Even the car salesman said 'if you want to check your loan balance - go through us, it easier'. Hardly a ringing endorsement. You are given no log in for an online account, sent no paperwork by the bank and generally kept in the dark. Here's the best bit...if you don't pay out the loan before a certain date you are liable for an exorbitant pay out fee. And when you do pay it out you have to demand a pay out acknowledgement! Like St George himself, this loan belongs in the Dark Ages. Avoid like the plague.


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    St.George Car Loan car loan reviewed by Stephen from Queensland

    1 person found this review helpful – do you? Yes flag

  • Suncorp

    Suncorp home insurance review

    Expensive insurance, but worth it at claim process

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.  Full review 

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.


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    Suncorp Classic Home Insurance home insurance reviewed by Kylie from Queensland

    3 people found this review helpful – do you? Yes flag

  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 12 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 9.0
    Apia home insurance review by Mary from Tasmania

    This insurer suits the needs of people in my age group by making premiums affordable and their advice is personal. APIA representatives are always knowledgeable, polite & helpful on the phone. It's a pity they no longer have an office in my nearest city but the phone and their website are a good alternative.

    Reviewed about 15 hours ago

  • thumbs up 0.0
    Westpac bank account review by Dmitry from New South Wales

    We tried opening broker trading account with Westpac. What a mess! After faxing all documents from the branch, we were told to wait 24 to 48 hours. Nothing happened. On day three, we started to chase it up. We called the bank employee. She responded she will find out and call back. Needless to say she did not. Went to branch in the afternoon: plenty of smiles, promises to find it out and call - AGAIN - to no avail. When I realised the bank employee was useless, I called Westpac myself. First call: transferred to someone, wait 10 minutes, no reply, hung up. Second call: three transfers (!) from someone who's "not doing it" to someone else who's not doing it either. Took 40 minutes on the phone. Finally, 3rd person was relevant and told he could not trace my application. Apparently, my Monday fax sent by Westpac Employee was put in the garbage bin on the other end. Pretty bad. Human errors do happen, however, but why does it take a whole business day to find it out? As a result - a week passed, opportunities are missed, and the account is still not active. My advice: go with smaller brokers, stay away from Westpac: it's a terrible mess.

    Reviewed 17 days ago

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