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Recent reviews that stand out from the crowd

  • ANZ

    ANZ debit card review

    Very convenient and easy to use

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Although it's a very convenient product I have had fraudulent transactions and the need to cancel my card 5-6 times in 5 years. This year it has happened twice. The fees are standard and the customer service is below average as expected from the ...  Full review 

    Although it's a very convenient product I have had fraudulent transactions and the need to cancel my card 5-6 times in 5 years. This year it has happened twice. The fees are standard and the customer service is below average as expected from the banks. Despite mostly being located in Australia no two tellers will give you the same answer on the same question, but the replacement of cards, cancellation and refund of fraudulent transactions has been a seamless process.


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    ANZ Access Advantage debit card reviewed by Lina from Victoria

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  • Citibank

    Citibank personal loan review

    Full of traps

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    Seemed like a great opportunity to save a lot of money on interest so decided to set up a personal loan with Citibank at the 5.9% interest rate for 2 years. The loan was very easy to apply for and I received a phone call from them quite quickly to...  Full review 

    Seemed like a great opportunity to save a lot of money on interest so decided to set up a personal loan with Citibank at the 5.9% interest rate for 2 years. The loan was very easy to apply for and I received a phone call from them quite quickly to confirm the application. The loan was approved and I was ready to use the $19,000 I had borrowed to purchase my new car. Luckily before I did this, I called them to ask about how to transfer the money over to my personal bank account. When I did this, I discovered that in fact I was only able to borrow 80% of the $19,000 at the 5.9% interest rate ($15,000) and the rest ($4,000) would be borrowed at the 19.49% interest rate! I was horrified! I had no knowledge of this when I was applying for the loan. The only people that I was able to speak to in regards to this were the customer service staff at a call centre from the Philippines. As friendly as they were the conversations were highly scripted and went around in circles which was EXTREMELY frustrating. I went into the branch in Melbourne to speak about this with a staff member face to face to only be told that they couldn't help me as they only deal with opening accounts. I was advised to write a letter to Citibank's head office in Sydney to request a credit limit rise to $24,000 that would enable me to borrow the $19,000 at 5.9% interest rate and have the other $4000 just sit there. I sent the letter a week ago and have still heard nothing. I haven't activated the card yet and although I haven't received a reply from Citibank about the outcome, I have decided to cancel the personal loan. I have encountered far too many problems before I have even begun using this loan. Initially I was so keen on saving money on interest but you know what? No amount of money is worth the stress and traps that come with a personal loan at Citibank. Please listen to the reviews, they're there for a reason...


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    Citibank Ready Credit personal loan reviewed by Rose from Victoria

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  • Commonwealth Bank

    Commonwealth Bank savings account review

    Personal service

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    The extra special service received by the bank in setting up not only my own but my children's Goal Saver Accounts was exceptional. I visited a branch because I like the personal touch. I was delighted to see that a young lady greeted me as I wa...  Full review 

    The extra special service received by the bank in setting up not only my own but my children's Goal Saver Accounts was exceptional. I visited a branch because I like the personal touch. I was delighted to see that a young lady greeted me as I walked in the door and directed me to the appropriate person for my needs. On subsequent visits I was able to see the same person so I didn't have to explain my position each time. The staff member I saw remembered me and asked after my children. Now that is what I call personal banking.


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    Commonwealth Bank GoalSaver savings account reviewed by Marian from South Australia

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  • ANZ

    ANZ home loan review

    Excellent, accurate customer service

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    The customer service we were provided was absolutely excellent. Emails were replied to and phone calls returned in a timely manner, taking into account our work hours and situation. Very reliable information and honest discussion was much apprec...  Full review 

    The customer service we were provided was absolutely excellent. Emails were replied to and phone calls returned in a timely manner, taking into account our work hours and situation. Very reliable information and honest discussion was much appreciated. Dealing with the same person made it so much easier ie you dont have to keep telling your story over and over. Fast turn around was terrific and quite a surprise as well.


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    ANZ home loan reviewed by Carolyn from Victoria

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  • Youi

    Youi car insurance review

    Great customer service and better premiums

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go wi...  Full review 

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go with by several hundreds of dollars so consequently I stayed with Youi.


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    Youi car insurance reviewed by Helen from Queensland

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  • Suncorp

    Suncorp home insurance review

    Expensive insurance, but worth it at claim process

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.  Full review 

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.


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    Suncorp Classic Home Insurance home insurance reviewed by Kylie from Queensland

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  • ANZ

    ANZ credit card review

    They won't bother to contact you

    1. Overall customer rating
    2. (Reviewed 28 days ago)

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card ...  Full review 

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card would arrive in the next 3-5 days. About 3 weeks later still no card, and I start to get concerned about theft so I called ANZ. I am told that a stop was placed on my account by the fraud team because I haven't produced my documents (?!?!) and that it was my responsibility to follow up with them, not for them to contact me. Applying for a credit card with ANZ has been such an annoying process I wouldn't recommend it to anyone. Someone else I know who applied for the same card is having similar issues so I doubt it is a one-off. I have dealt with ANZ in a corporate capacity (a very large account) and have found the service level to be pretty good, so surprised to see how differently I am treated as a small fry customer. Definitely left a sour taste in my mouth.


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    ANZ credit card reviewed by Annoyed from New South Wales

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  • ANZ

    ANZ bank account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 28 days ago)

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took...  Full review 

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took 3-4 months for one to come through, which is a long time, and without going into detail, it finally did and I was over the moon. They wanted to help me and they were patient and thorough. I was actually $ 1000 better off per month. I was also able to get frequent flyer credit cards as part of the package. And I also rolled over some super that I have much more control over.


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    ANZ Access Advantage bank account reviewed by Kirstine from Queensland

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  • People's Choice Credit Union

    People's Choice Credit Union term deposit review

    They are there for the people not the shareholders

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a hi...  Full review 

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a higher rate. That means a lot when you are retired. In addition, they post out the paperwork, I don't have to go into their office or use the internet, that's what I call 'satisfaction', which I hope when I see the Rolling Stones this month they'll sing the song that says 'I can't get no satisfaction', it doesn't apply to my credit union!


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    People's Choice Credit Union Term Deposit reviewed by Lynn from South Australia

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  • St.George

    St.George car loan review

    Great rates

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. ...  Full review 

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. One downfall of the loan was that if I wanted to pay my loan out early, there would be a fee of $15.00 for each month of the remainder of the loan, but other than that all was pretty good. Staff and customer service was awesome and every query and question I asked was answered in full detail. My experience over all with St George's Bank was a 10 out of 10 and I would recommend them to friends and family.


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    St.George Car Loan car loan reviewed by Leann from Victoria

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  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 9 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 10.0
    St.George savings account review by Maree from New South Wales

    Over the years I have never experienced anything but professionalism and the staff are always a wealth of information and accommodating of any queries with quick replies, or if they haven't known the answer will find out promptly and let you know.

    Reviewed about 8 hours ago

  • thumbs up 4.0
    NAB home loan review by Ken from Queensland

    There was nearly no contact from the NAB manager looking after me. Settlement dates were ignored. Email, text message and voice messages were replied to days later if at all. The whole experience was torturous.

    Reviewed about 5 hours ago

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