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  • UBank

    UBank savings account review

    Nothing but a hassle

    1. Overall customer rating
    2. (Reviewed 42 minutes ago)

    I switched my banking over to Ubank a few months ago, chasing their substantially higher savings interest rates. They were paying 4.92% at the time, which was at least .8% higher than their closest rival. A few months down the track and they are n...  Full review 

    I switched my banking over to Ubank a few months ago, chasing their substantially higher savings interest rates. They were paying 4.92% at the time, which was at least .8% higher than their closest rival. A few months down the track and they are now paying a miserable 0.01% more than their closest rival for an online savings account. Perhaps I'm making a big deal about nothing, but the only easy thing about banking with Ubank was opening my accounts, everything else has been a negative experience. They process transactions far slower than the other banks, so if you're used to having your salary paid by 1 in the afternoon, be prepared to wait until 11:30pm, and this same issue affects any transfers you make to other parties, leaving them waiting for longer. Their automatic sweeps are a nuisance. Why must I have $100 in my linked transaction account (which is also forced and at the time of opening the savings account, also had the condition of requiring I deposit my salary in to it) at all times? If your account dips below this, the money from your savings account is automatically "swept" into your transaction account to top it up - it's called a savings account for a reason! Their system will often go offline for anywhere between a few hours to over a day (I recall a time it went down close to midnight on a Friday and wasn't available again until Monday). This is scheduled though, so it's okay right? Not when you can't go to an ATM to withdraw money and literally have no way of accessing your money. Unacceptable. It wouldn't happen with any other bank! There's also always phone queues when trying to get through to them. Overall, it's been nothing but a hassle for what is now a 0.01% interest advantage with a bank that doesn't have branch presence and processes transactions several hours slower than any other bank I've ever been with. I would not recommend Ubank to anyone.


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    UBank USaver with Ultra Transaction Account savings account reviewed by Sara from New South Wales

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  • ANZ

    ANZ credit card review

    They won't bother to contact you

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card ...  Full review 

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card would arrive in the next 3-5 days. About 3 weeks later still no card, and I start to get concerned about theft so I called ANZ. I am told that a stop was placed on my account by the fraud team because I haven't produced my documents (?!?!) and that it was my responsibility to follow up with them, not for them to contact me. Applying for a credit card with ANZ has been such an annoying process I wouldn't recommend it to anyone. Someone else I know who applied for the same card is having similar issues so I doubt it is a one-off. I have dealt with ANZ in a corporate capacity (a very large account) and have found the service level to be pretty good, so surprised to see how differently I am treated as a small fry customer. Definitely left a sour taste in my mouth.


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    ANZ credit card reviewed by Annoyed from New South Wales

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  • ANZ

    ANZ bank account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 5 hours ago)

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took...  Full review 

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took 3-4 months for one to come through, which is a long time, and without going into detail, it finally did and I was over the moon. They wanted to help me and they were patient and thorough. I was actually $ 1000 better off per month. I was also able to get frequent flyer credit cards as part of the package. And I also rolled over some super that I have much more control over.


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    ANZ Access Advantage bank account reviewed by Kirstine from Queensland

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Great home lender. Very good to deal with.

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    Our local manager has been amazing, advising us through a very difficult period and advising us on options whist our income has been reduced. We are relocating interstate and Commbank has assisted us by reviewing the status of mainland properties ...  Full review 

    Our local manager has been amazing, advising us through a very difficult period and advising us on options whist our income has been reduced. We are relocating interstate and Commbank has assisted us by reviewing the status of mainland properties for sale whenever we have asked i.e days on the market, etc. They have kept in touch and been totally supportive whilst we have had to grapple with our daughter being ill and incurring a disability. They have been amazing.


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    Commonwealth Bank home loan reviewed by Kareina

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  • NRMA

    NRMA home insurance review

    Absolutely great customer service

    1. Overall customer rating
    2. (Reviewed 4 days ago)

    I recently moved house and on the first night in we lost everything in a flood and NRMA were on my door step in a flash and walked me through the process and helped me itemise everything that I had lost. They honoured everything I had lost no matt...  Full review 

    I recently moved house and on the first night in we lost everything in a flood and NRMA were on my door step in a flash and walked me through the process and helped me itemise everything that I had lost. They honoured everything I had lost no matter how small and had all my electrical checked to make sure they were not damaged and safe for my family to use. They were available for any questions and support I needed around the clock. We were totally devastated and they made this process so easy for us and we are all very grateful. This also was all done initially under a cover note as it was a day old policy due to moving house. Love NRMA for that.


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    NRMA home insurance review by Vanessa from New South Wales

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  • People's Choice Credit Union

    People's Choice Credit Union term deposit review

    They are there for the people not the shareholders

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a hi...  Full review 

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a higher rate. That means a lot when you are retired. In addition, they post out the paperwork, I don't have to go into their office or use the internet, that's what I call 'satisfaction', which I hope when I see the Rolling Stones this month they'll sing the song that says 'I can't get no satisfaction', it doesn't apply to my credit union!


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    People's Choice Credit Union Term Deposit reviewed by Lynn from South Australia

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  • AAMI

    AAMI car insurance review

    Great service for renewals and claims

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    I renewed my policy by phone this month and the AAMI operator looked up my details and said 'we can save you some money here'! And by a few small policy adjustments, she was able to save me a very substantial sum. The changes involved: - A rev...  Full review 

    I renewed my policy by phone this month and the AAMI operator looked up my details and said 'we can save you some money here'! And by a few small policy adjustments, she was able to save me a very substantial sum. The changes involved: - A review of the market value of the vehicle to a realistic current value. - Reducing the number of nominated drivers Simple things really, but things that should be flagged as cost savers to anyone renewing a policy!


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    AAMI car insurance reviewed by Mike from New South Wales

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  • ING DIRECT

    ING DIRECT debit card review

    Best foreign ATM fee and awesome 2% payback

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    ING has the best debit card for withdrawing cash from a foreign ATM in another country. The fee is $2.50 per withdrawal and very advantageous exchange rates. At home I always Paywave to earn 2% pay back from ING- awesome, no other bank does this. ...  Full review 

    ING has the best debit card for withdrawing cash from a foreign ATM in another country. The fee is $2.50 per withdrawal and very advantageous exchange rates. At home I always Paywave to earn 2% pay back from ING- awesome, no other bank does this. Only disadvantage is they do not have branches, but it can all be done online or at a post office.


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    ING DIRECT Orange Everyday debit card reviewed by Doug from Western Australia

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  • loans.com.au

    loans.com.au personal loan review

    Exceptional service and excellent customer service

    1. Overall customer rating
    2. (Reviewed 11 days ago)

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in ex...  Full review 

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in executing all procedures to required timeframes. We felt supported during a difficult time in our lives.


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    loans.com.au personal loan reviewed by Patricia from New South Wales

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  • St.George

    St.George car loan review

    Great rates

    1. Overall customer rating
    2. (Reviewed 18 days ago)

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. ...  Full review 

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. One downfall of the loan was that if I wanted to pay my loan out early, there would be a fee of $15.00 for each month of the remainder of the loan, but other than that all was pretty good. Staff and customer service was awesome and every query and question I asked was answered in full detail. My experience over all with St George's Bank was a 10 out of 10 and I would recommend them to friends and family.


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    St.George Car Loan car loan reviewed by Leann from Victoria

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  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 8 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 10.0
    bankmecu home loan review by Sharon from New South Wales

    Refinanced an investment loan. Great interest rate, outstanding customer service. Fantastic online banking. Entire process seamless. Would not hesitate to wholeheartedly recommend Bankmecu.

    Reviewed about 5 hours ago

  • thumbs up 4.0

    Poor pricing. Poor product. No negotiation and complex paperwork.

    Reviewed about 5 hours ago

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