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  • Westpac

    Westpac home loan review

    A bank that listened to our needs

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    Westpac bank have helped us to refinance our home loan when my husband become very ill and was unable to work. He was accepted for a pension from the Australian Defence Force and I retired from work to be his carer. We were with another financia...  Full review 

    Westpac bank have helped us to refinance our home loan when my husband become very ill and was unable to work. He was accepted for a pension from the Australian Defence Force and I retired from work to be his carer. We were with another financial credit union (CUA ) who were not at all interested in helping us to keep our family home or other any assistance to remortgage. Westpac bank went above and beyond to help our finance to allow us a good quality of life without all the stress of financial hardship.


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    Westpac Fixed Options Home Loan home loan reviewed by Sharyn from New South Wales

    2 people found this review helpful – do you? Yes flag

  • Woolworths

    Woolworths credit card review

    Great rewards program, WORST customer service

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    This card is great, as long as you NEVER have a problem or need to deal with their customer service team. The rewards program and $49 annual fee can't be beaten. Unfortunately this doesn't make up for the truly horrifyingly terrible customer c...  Full review 

    This card is great, as long as you NEVER have a problem or need to deal with their customer service team. The rewards program and $49 annual fee can't be beaten. Unfortunately this doesn't make up for the truly horrifyingly terrible customer call centre and overall lack of customer service. The people in the call centre are polite, but utterly useless. My card had a fraudulent charge, so they rang me and cancelled the card immediately (great, right?) 10 days later still no sign of card or the dispute paperwork I was promised. 20 days later my replacement card arrives. Another 4 days after this my statement is issued and the fraudulent charge is there, so I call and am told I will have to pay it. The retailer has 45 days to respond to the dispute enquiry, in the meantime I will be responsible for the charge and any interest (not true according to their TOS). It has now been 6 weeks and it's still not resolved. In a nutshell, excellent card as long as there is never a problem.


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    Woolworths Everyday Money Credit Card credit card reviewed by Sally from New South Wales

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  • SGIO

    SGIO car insurance review

    Speak to an Aussie, but double check their work!

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    Pros: You always get to speak to an Australian located in Australia, instead of being patched through to a call centre in another country where English is not their dominant language. Cons: Unfortunately, this doesn't mean the service is any be...  Full review 

    Pros: You always get to speak to an Australian located in Australia, instead of being patched through to a call centre in another country where English is not their dominant language. Cons: Unfortunately, this doesn't mean the service is any better. In fact, it was quite the opposite. I had advised SGIO of changes which needed to be made upon receiving my policy renewal in 2013 (I always pay the yearly premium). I had discussed the changes on the phone, and followed it up with an email. The changes included the value of the car, which they had, without permission, changed to market value. I wanted to change this back to agreed value, and I had also repaid my loan in full so needed to remove the 'finance' from the policy. I was asked to obtain a detailed letter as proof from the finance company, which I sent through, even though SGIO had a copy of my finance contract from the date this policy commenced - it was part of the application process! The changes were made and I received my amended policy, but noticed that they had now removed the 'no claim bonus'. Another lengthy phone call later and it was restored. Apparently it was a 'glitch' in their system. This year when I received my policy renewal, it looked like all the trouble I went to last year, was for nothing as they had again moved my car to market value, the finance was somehow back on the policy and now the premium had sky rocketed! I give up, SGIO! Insurance shouldn't be this difficult, but somehow you ensure that it is!


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    SGIO Car Insurance car insurance reviewed by Holly from Western Australia

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  • ING DIRECT

    ING DIRECT savings account review

    Brilliant bank in all aspects

    1. Overall customer rating
    2. (Reviewed 17 days ago)

    Ability to use any ATM with no fees, Awesome interest rate, instant phone call if they notice a transaction that does not seem right, always follow up on any issues & if connected to an esaver account, brilliant interest rates, percentage of spent...  Full review 

    Ability to use any ATM with no fees, Awesome interest rate, instant phone call if they notice a transaction that does not seem right, always follow up on any issues & if connected to an esaver account, brilliant interest rates, percentage of spent amount back on pay & wave purchases under $100 - they are the best.


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    ING DIRECT savings account reviewed by Claire from Western Australia

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  • St.George

    St.George car loan review

    Fantastic customer service

    1. Overall customer rating
    2. (Reviewed 19 days ago)

    St George Bank is the fairest bank I have ever dealt with. I purchased my Ute from a car yard, one salesman said the interest rate was 10.5% yet when the paperwork came through it was a whopping 17.95%. The car yard loan was through St George Bank...  Full review 

    St George Bank is the fairest bank I have ever dealt with. I purchased my Ute from a car yard, one salesman said the interest rate was 10.5% yet when the paperwork came through it was a whopping 17.95%. The car yard loan was through St George Bank, our mortgage was with St George, I approached the friendly staff at my local branch, they agreed to cancel the original loan (their's) and set up another at the 10.5% because I had been lied to by the car yard and because they cared!! What other lending institute would lose money to help a customer? I highly Recommend St George Bank to everyone.


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    St.George Car Loan car loan reviewed by Adrian from Western Australia

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  • ME Bank

    ME Bank personal loan review

    Slow, Slow, Slow

    1. Overall customer rating
    2. (Reviewed 17 days ago)

    After applying on-line I heard nothing. Phone ME, and was advised more information was required. I provided this information. Days pass and hear nothing. Phone ME, and asked to provide additional information. Days pass and hear nothing...  Full review 

    After applying on-line I heard nothing. Phone ME, and was advised more information was required. I provided this information. Days pass and hear nothing. Phone ME, and asked to provide additional information. Days pass and hear nothing. Use the secure email. Told a decision in a day or 2. Those days pass, so phone ME again. We've been trying to phone you they say. Odd, there is nothing in missed calls, and on-line banking confirms my number is correct.


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    ME Bank Personal Loan personal loan reviewed by George from Western Australia

    3 people found this review helpful – do you? Yes flag

  • ANZ

    ANZ debit card review

    Very convenient and easy to use

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    Although it's a very convenient product I have had fraudulent transactions and the need to cancel my card 5-6 times in 5 years. This year it has happened twice. The fees are standard and the customer service is below average as expected from the ...  Full review 

    Although it's a very convenient product I have had fraudulent transactions and the need to cancel my card 5-6 times in 5 years. This year it has happened twice. The fees are standard and the customer service is below average as expected from the banks. Despite mostly being located in Australia no two tellers will give you the same answer on the same question, but the replacement of cards, cancellation and refund of fraudulent transactions has been a seamless process.


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    ANZ Access Advantage debit card reviewed by Lina from Victoria

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  • Suncorp

    Suncorp home insurance review

    Expensive insurance, but worth it at claim process

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.  Full review 

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.


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    Suncorp Classic Home Insurance home insurance reviewed by Kylie from Queensland

    2 people found this review helpful – do you? Yes flag

  • ANZ

    ANZ bank account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took...  Full review 

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took 3-4 months for one to come through, which is a long time, and without going into detail, it finally did and I was over the moon. They wanted to help me and they were patient and thorough. I was actually $ 1000 better off per month. I was also able to get frequent flyer credit cards as part of the package. And I also rolled over some super that I have much more control over.


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    ANZ Access Advantage bank account reviewed by Kirstine from Queensland

    1 person found this review helpful – do you? Yes flag

  • People's Choice Credit Union

    People's Choice Credit Union term deposit review

    They are there for the people not the shareholders

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a hi...  Full review 

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a higher rate. That means a lot when you are retired. In addition, they post out the paperwork, I don't have to go into their office or use the internet, that's what I call 'satisfaction', which I hope when I see the Rolling Stones this month they'll sing the song that says 'I can't get no satisfaction', it doesn't apply to my credit union!


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    People's Choice Credit Union Term Deposit reviewed by Lynn from South Australia

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  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 10 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 10.0

    The most enthusiastic customer service, the best ways to save money with high interest for savings accounts and trustworthy, highly recommend Bendigo Bank!

    Reviewed 5 days ago

  • thumbs up 2.0
    Suncorp home loan review by Natasha from Queensland

    We are locked into a variable interest rate when the bank is offering new customers a much better rate. This seems to be their aim, to get new customers at all costs and then not value them once they are stuck. We are slowly moving all product lines away.

    Reviewed 14 days ago

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