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  • NAB

    NAB home loan review

    Shameful

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    I had a loan with NAB for just under two years. I was always in front, paid weekly and had money in redraw. I was selling my half of the existing property to the other person that owned the other half - in other words a buy out. We both hel...  Full review 

    I had a loan with NAB for just under two years. I was always in front, paid weekly and had money in redraw. I was selling my half of the existing property to the other person that owned the other half - in other words a buy out. We both held loans with NAB, it should have been a simple and straight forward procedure. This was not the case. It has been one dreadful mistake after the other, inaccurate information, misleading information, delays and general stuff ups from the loans processing centre in Brisbane and the home loans staff at the branch where our original mortgages were opened. The settlement took place today, they put the funds into the other person's account instead of mine. That was the final straw in a long drawn out disaster. Disgusting.


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    NAB Tailored Home Loan (Choice Package) home loan reviewed by Ali from Queensland

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Commonwealth Bank cares about their customers

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    I am very satisfied with the Commonwealth Bank. They have continually proven to be of excellent customer service, with a range of products to suit my needs. I would recommend this bank to my family and friends. CBA does not charge for individu...  Full review 

    I am very satisfied with the Commonwealth Bank. They have continually proven to be of excellent customer service, with a range of products to suit my needs. I would recommend this bank to my family and friends. CBA does not charge for individual transactions, they are always helpful on the phone, and they have a great app for your iPhone for transferring money on the go. I am not one to trust the banks but CBA has continually proven to be a reliable and trustworthy company to look after my money. They offer great rates for savings accounts and make it easy to save. Last year I had over $3,500 of my money stolen in unauthorised transactions with my debit card and PayPal account (which is linked with my CBA debit card). Once I had noticed the unauthorised transactions, I was quick to report them to the CBA and they were quick to act. After completing the investigation they were able to recover all of the money I had lost. I was very pleased that they handled the dispute in such a professional and timely manner. I have recommended CBA to all of my friends and family and would only ever speak positively towards them. I have been loyal to CBA since I was 10 years old when my mum set me up a savings account for my pocket money. I am now 23 and would not even consider changing banks. I will continue to stay loyal to the CBA well into the future!


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    Commonwealth Bank bank account reviewed by Kate

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  • Woolworths

    Woolworths car insurance review

    Absolutely terrible claims process

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my cl...  Full review 

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my claim had just been handed to a supervisor due to a discrepancy on previous claims. I explained to them while the claims were in my name, I was not the nominated driver. They then made me go back to the previous insurance companies to obtain a heap of information including; - Name of policy holder: - Name of driver: - Type of claim: Collision, Theft, Glass, Storm Damage - Nature of Claim: At Fault / Not at Fault - Claim Status: Finalised, Withdrawn, Cancelled or Declined. They then stated I had a previous insurance declined; which I didn't. My previous insurance provided "customer service" by consolidating two claims into one avoiding two excess payments. I then needed to get RACV to provide written confirmation of this which took time as the claim was 9 years old! As you can appreciate, this information needed to be retrieved from their archives which took additional time. At this stage the entire process has been 40 days and I do not have permission to go ahead with the repair. Absolutely disgusting service and I will be changing my motor and home insurance back with RACV & Alliance. My advice is to not obtain insurance from Woolworths.


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    Woolworths car insurance reviewed by Jarrod from Victoria

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  • NAB

    NAB credit card review

    Good features - poor service

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    The internet access is great. Customer service was very good, but has changed over the last year or so due to high interest rates and charges. There now seems to be little or no consideration for personal circumstances or events. I live alone and ...  Full review 

    The internet access is great. Customer service was very good, but has changed over the last year or so due to high interest rates and charges. There now seems to be little or no consideration for personal circumstances or events. I live alone and am chronically ill after having had a double lung transplant. Due to the amount of medication, hospital attendances and admissions, I am few days late on full payments 2 or 3 times a year, not due to lack of funds, but an ability to manage too many things at once. I find the staff now unable or unwilling and sometimes abrupt when I call to sort out my situation with payments and charges. The product features are good, however I find the yearly card fee quite high.


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    NAB flybuys Rewards Card credit card reviewed by Julie from Victoria

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Excellent services, especially for those studying

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    Before starting university I signed up to Commonwealth Bank, switching from ANZ to start up a Smart Access Account. For me as a student there is no monthly account fee and I had the option of creating a Netbank saver account which accrued inte...  Full review 

    Before starting university I signed up to Commonwealth Bank, switching from ANZ to start up a Smart Access Account. For me as a student there is no monthly account fee and I had the option of creating a Netbank saver account which accrued interest to any savings I had made throughout the year. They also offered a cheap insurance premium while I have been share renting, for accidental loss or theft, which is quite cheap considering my meagre/nonexistent earnings as a student. I've had no trouble dealing with them, although account pins and passwords are a bit of a hassle to set up as you have to do it over the phone but I've found customer service to be proficient and compared to some other banks, there is much better access to ATMs.


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    Commonwealth Bank Student Smart Access debit card reviewed by Jonathan from Queensland

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  • ING DIRECT

    ING DIRECT savings account review

    Great online and telephone service

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    Great personal service. I sent them a cheque to deposit into my account. I had not signed it to allow them to bank it. They called me to explain why they needed to return it. They sent it by priority mail. When I returned it, they called to confir...  Full review 

    Great personal service. I sent them a cheque to deposit into my account. I had not signed it to allow them to bank it. They called me to explain why they needed to return it. They sent it by priority mail. When I returned it, they called to confirm it was received and accepted. Service beyond what I would have expected.


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    ING DIRECT savings account reviewed by Ross from South Australia

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  • Apia

    Apia home insurance review

    Very competitive premiums

    1. Overall customer rating
    2. (Reviewed 8 days ago)

    After the floods a few years ago, my RACQ insurance went up by nearly $500.00. Rang APIA and was surprised to learn that they have automatic flood cover. Premium beat any other provider. Great customer service. I also spoke to several people aroun...  Full review 

    After the floods a few years ago, my RACQ insurance went up by nearly $500.00. Rang APIA and was surprised to learn that they have automatic flood cover. Premium beat any other provider. Great customer service. I also spoke to several people around my town and they said they were not happy that their premiums had sky rocketed. Quite a few were with RACQ. I highly recommended they ring APIA. I also have my car insured with them at a very reasonable premium. I have been with them for 3 years now.


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    Apia Home Insurance home insurance reviewed by Patricia from Queensland

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  • Westpac

    Westpac personal loan review

    Standard product, but satisfied with it

    1. Overall customer rating
    2. (Reviewed 15 days ago)

    I have an unsecured personal loan with Westpac that helped me out of a tight spot to consolidate my monthly payments to one area. Positives are the initial set up - it was very easy (I assume in part due to the fact I've been a customer for ove...  Full review 

    I have an unsecured personal loan with Westpac that helped me out of a tight spot to consolidate my monthly payments to one area. Positives are the initial set up - it was very easy (I assume in part due to the fact I've been a customer for over 15 years), rates were roughly average, standard for one of the "big 4" but I felt it would be easier to go with my current bank. Negatives, of which I need to call and have a conversation with them is, the interest they are charging me is a bit all over the place. It'll decrease for two months, then jump up again - and this is all on a fixed rate with regular payments met. That said, they make the charges clear, easy to read and accessible at all times. Overall, I am satisfied with this Westpac product (albeit, will be trying to close as soon as possible - let's go debt free!).


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    Westpac Personal Flexi Loan (Unsecured) personal loan reviewed by Erin from Victoria

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  • CGU

    CGU travel insurance review

    Great company to deal with and very competitive

    1. Overall customer rating
    2. (Reviewed 19 days ago)

    We made a claim because a typhoon stopped our flight and we missed our connecting flight when we arrived back in Sydney. I made a claim to CGU insurance and within a couple of weeks they had reimbursed me for the extra flights I had to purchase. I...  Full review 

    We made a claim because a typhoon stopped our flight and we missed our connecting flight when we arrived back in Sydney. I made a claim to CGU insurance and within a couple of weeks they had reimbursed me for the extra flights I had to purchase. I also used this insurer when I traveled to South America and claimed for medical expenses. I travel at least once a year and would only use CGU travel insurance.


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    CGU travel insurance reviewed by Helen from New South Wales

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  • Bendigo Bank

    Bendigo Bank term deposit review

    Scammed out of $6295

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost ...  Full review 

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost interest. Instead of paying 3.55% interest, they paid 0.25% interest. They are legally entitled to do this, but were negligent in that they provided inconsistent and inaccurate advice four months prior to the date at which the funds were removed, and never advised that the 'interest rate adjustment' effectively meant no interest, which meant I left the money in the term deposit for almost 4 months during which time they were earning significant interest on the money that was never returned to me. They also said that they would return the full 3.55% interest, but later changed their mind on this and paid only 0.25%. I would very strongly advise against banking with Bendigo Bank.


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    Bendigo Bank Term Deposit reviewed by Simon from Victoria

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  • Commonwealth Bank

    Commonwealth Bank car loan review

    Local people you can trust

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Plain and simple customer service based on honest values. They ensured that our needs were covered and all fees fully explained. Loan approved within a few hours, no fuss. Another bank messed me around for days over the same loan. Family member ...  Full review 

    Plain and simple customer service based on honest values. They ensured that our needs were covered and all fees fully explained. Loan approved within a few hours, no fuss. Another bank messed me around for days over the same loan. Family member approved for similar loan next day, also on his own merit. A bank that works for you, not just making you feel like another number.


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    Commonwealth Bank Unsecured Personal Loan car loan reviewed by Alan from New South Wales

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 8.0
    Coles credit card review by Kakada from New South Wales

    I get to earn points when shopping

    Reviewed about 12 hours ago

  • thumbs up 4.0
    Police Credit Union SA NT debit card review by Kaaren from South Australia

    Better off keeping your cash under the mattress. The customer service is terrible, especially over the phone. Recently had my card 'swallowed' by an ATM in Bali, called the international number and was told, four times, by the person on the other end of the line to "just go into your nearest branch in the morning and organise a new card", even after explaining that I was not in Australia each time. I just gave up and fortunately have alternative accounts from other banks to fall back on until I returned home. I closed my account with Police Credit Union as soon as I got back!

    Reviewed 4 days ago

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