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  • Apia

    Apia car insurance review

    Worst customer service ever experienced

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    My car was involved in an accident 6 weeks ago & was subsequently written off by the assessor. There have been numerous phone calls & we still haven't received our payout, whilst they have possession of my car which they will be selling off & we ...  Full review 

    My car was involved in an accident 6 weeks ago & was subsequently written off by the assessor. There have been numerous phone calls & we still haven't received our payout, whilst they have possession of my car which they will be selling off & we have also been informed that we will not be able to get a refund on the 6 months of registration still on the car because as part of their policy that becomes theirs as well. Our most recent phone call was through a call centre in India. The consultant had no idea what she was talking about. We finally got onto someone in Geelong who has assured us she will personally look into our claim - we will wait & see! In the meantime I have been without a car, which has made life very difficult. The customer service has been appalling & I will never use this insurance company again.


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    Apia Comprehensive Car Insurance car insurance reviewed by Tess

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  • ING DIRECT

    ING DIRECT term deposit review

    An awesome bank, special bonus & no account fees!

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 ...  Full review 

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 days with ING and other banks were asking to commit to at least 2 years for the same rate. No bank fees or admin fees ever - such an awesome bank. Only bonus' and special promotions for their customers :)


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    ING DIRECT Term Deposit reviewed by Carmel from Queensland

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  • Commonwealth Bank

    Commonwealth Bank home loan review

    Flexible, valuable options. Convenience & support.

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I like the product that I have rather than the bank per se (I do not know "the bank"- is it actually possible to know a brand?) I have the Viridian line of credit in concert with the wealth package. For me, this has been great. Despite not actu...  Full review 

    I like the product that I have rather than the bank per se (I do not know "the bank"- is it actually possible to know a brand?) I have the Viridian line of credit in concert with the wealth package. For me, this has been great. Despite not actually being wealthy, I have been a small time property investor, and appreciate the lower interest rate via rebate, awards points, the no fee bank accounts, and the credit card where the whole due balance is taken out automatically so I never pay card fees either. The original person I spoke to, did an absolutely great job of matching my needs with the appropriate products.


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    Commonwealth Bank Viridian Line of Credit (Wealth Package) home loan reviewed by Robert from Tasmania

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  • Bendigo Bank

    Bendigo Bank bank account review

    Ticks EVERY box of your banking needs. Love it.

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I absolutely love my bank, they are all about giving back to the local communities. They are open on Saturday mornings which to some people this may not mean anything but I find it an excellent service especially for the people who work and can't ...  Full review 

    I absolutely love my bank, they are all about giving back to the local communities. They are open on Saturday mornings which to some people this may not mean anything but I find it an excellent service especially for the people who work and can't quite make it to the bank during the typical 9-5 weekday. They have an amazing team both in branch and over the phone and their online banking is SIMPLE which I like. They have low fees and I mean super low and the communication with their customers is just phenomenal.


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    Bendigo Bank Ultimate Everyday Account bank account reviewed by Kristy from Victoria

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  • Queenslanders Credit Union

    Queenslanders Credit Union car loan review

    Low interest rate, flexibility and great staff!

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. R...  Full review 

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. Right from the start the person who I dealt with was kind, knowledgeable and incredibly professional. She was flexible in how we were in contact, which was through email and over the phone, and made everything so easy for me. She told me clearly what I had to do, by when, and how we would then proceed. She was part of the reason why I would highly recommend Queenslanders Credit Union to anyone wanting a loan. Not only her, but the rest of the staff I dealt with at the city branch were kind, courteous and knowledgeable, and explained things to me clearly, as I have never had a loan before. I honestly can't think of one negative aspect of my experience with QCU and I would highly recommend them. If you are after a loan with a low interest rate, flexibility, and professional and kind staff, this is who you should come to. If I have any future needs, I will no doubt go through QCU.


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    Queenslanders Credit Union car loan reviewed by Lachlan from Queensland

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Free for Students, Pay or Withdraw w/Mobile App

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    As a student, CBA offers me a debit card, FREE of charge. Zero fees, because I'm a student. That's awesome. You could even be aged 50 and get this service for free, as long as you're a student. No ATM fees (unless you're withdrawing from a competi...  Full review 

    As a student, CBA offers me a debit card, FREE of charge. Zero fees, because I'm a student. That's awesome. You could even be aged 50 and get this service for free, as long as you're a student. No ATM fees (unless you're withdrawing from a competitor bank's ATM obviously). The bank has an online service (NetBank) to which you can view transactions, send money to other bank accounts, pay bills, download important bank account information. Best of all is their app for smartphones - you can use a new service called Cardless Cash, where you can withdraw up to $200 a day, without a card! You just need your phone, internet access (or perhaps Mobile Data, but CBA's also got free Wi-Fi so you're covered) and be prepared to get a few text messages with important codes to enter on the ATM machine. Otherwise, you could still get away without having to use a card at EFTPOS terminals, by either using the NFC function of your phone (PayTag if you don't have NFC function on your phone) along with internet/mobile data access and the app, to pay for items via the PayPass/PayWave feature. I can't think of any cons, besides waiting in line at specific locations to withdraw cash because many ATM machines are out of order. Other than that, it's a pretty good bank, especially for students to use. Particularly those in primary school, can sign up for a YouthSaver account with CBA (My parents signed me up when I was younger) - no fees with the account, and the account has really decent bonus interest rates, as long as you make a deposit each month and don't withdraw. After you turn 18 though your account will be changed to an AwardSaver account, where the bonus interest rate will also drop but it's not too bad. No fees again, if you're a student. But again, you'll probably need another account, like the SmartAccess account for daily transactions, payments from employers etc.


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    Commonwealth Bank Smart Access debit card reviewed by Jim from New South Wales

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  • Queenslanders Credit Union

    Queenslanders Credit Union savings account review

    Friendly and caring personal service

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    I love Queenslanders Credit Union for the personal service they provide to their customers. They remember names and faces and take the time to get to know their customers. Their interest rates are highly competitive for loans and savings accounts....  Full review 

    I love Queenslanders Credit Union for the personal service they provide to their customers. They remember names and faces and take the time to get to know their customers. Their interest rates are highly competitive for loans and savings accounts. Their processing of transactions seems faster and more efficient than other banks. I mostly use net banking and don't need to go into the branch too often, but when I do, it's always a pleasant experience. Well done to the Queenslanders team!! You have my vote.


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    Queenslanders Credit Union savings account reviewed by Philippa from Queensland

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  • Citibank

    Citibank credit card review

    Best rewards credit card on the market

    1. Overall customer rating
    2. (Reviewed 9 days ago)

    No annual fee and has a great rewards program. I wasn't getting anything out of my previous bank's credit card, so closed it down and moved to Citibank. Best decision I ever made! I use my credit card a lot and pay it off at the end of each month ...  Full review 

    No annual fee and has a great rewards program. I wasn't getting anything out of my previous bank's credit card, so closed it down and moved to Citibank. Best decision I ever made! I use my credit card a lot and pay it off at the end of each month so I can earn more points plus earn more interest on my savings account. With the points, I get a variety of gifts for my family without having to do any extra work. Easy to use plus setting it up was so simple. Definitely 10/10.


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    Citibank credit card reviewed by Olivia from Victoria

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  • NRMA

    NRMA home insurance review

    Understanding, helpful and wonderful!

    1. Overall customer rating
    2. (Reviewed 12 days ago)

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be ...  Full review 

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be replaced with a brand new one delivered to my door! A lot of items were replaced new, and delivered to me which saved me a lot of time running around with two very young children in tow. They have competitive rates and I was covered for everything under the sun in my policy. Their customer service is wonderful, very helpful and informative and it wasn't a bother to them with me ringing back several times for more information etc. I had a distressing home break in whilst I was at home sleeping and my two young daughters sleeping just steps away from where the robbers were inside my house. It was heartbreaking and NRMA were so understanding and lovely, the process made things a lot easier for me. I would highly recommend them.


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    NRMA home insurance review by Shelley from Queensland

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  • Commonwealth Bank

    Commonwealth Bank personal loan review

    Informative

    1. Overall customer rating
    2. (Reviewed 19 days ago)

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hards...  Full review 

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hardship department were able to help me in covering my repayments until I found my feet again.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Kate from Queensland

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  • Vero

    Vero travel insurance review

    Very good

    1. Overall customer rating
    2. (Reviewed 12 days ago)

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel....  Full review 

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel. We immediately contacted Vero Insurance and they started the process to refund us all our money other than the $250.00 cancellation fee. They were very thorough and very considerate of our feelings and position we were in. We have always taken out insurance with them because of their attitude and competitiveness.


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    Vero travel insurance reviewed by Kay from Western Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 10.0

    Commonwealth matched their car loan interest rate to another provider due to our loyalty of having home loan, insurances and all our bank accounts with them. Goes to show some companies do reward you for loyalty, our loan was also approved on the spot, with no messing around.

    Reviewed 2 days ago

  • thumbs up 4.0
    QBE car insurance review by Mel from Victoria

    Not a huge fan of this pay by the month service. Takes far too long for someone to answer your call and attempt to address your issues. If it wasn't for the fact that it's convenient to pay monthly I would be changing insurers.

    Reviewed 2 days ago

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