RATE & REVIEW

More than 100,000 Australians have reviewed their finance provider on Mozo and we're adding more reviews every day. Browse reviews of banks, insurers, lenders and more to see who customers are rating and hating and join the conversation to help others find a better deal.

Find top rated banks and insurers

Popular review categories:

Search reviews by:

Recent reviews that stand out from the crowd

  • Aussie

    Aussie personal loan review

    Terrible service, hidden fees

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    I do not recommend using the Aussie facility. The loan was full of hidden fees and extra fees that were not disclosed until the contract drawn up. I also called, got a pay out figure for the loan and requested that it include all payout fees. ...  Full review 

    I do not recommend using the Aussie facility. The loan was full of hidden fees and extra fees that were not disclosed until the contract drawn up. I also called, got a pay out figure for the loan and requested that it include all payout fees. I paid the balance off with direct debit but because it was too high for the principle and too low for the interest (only by about $6), they froze the payment, kept taking direct debits and never told me. After hassling the staff, they finally applied the final payment, charged me extra interest and apparently the payout figure I first received did not include the payout fee (despite my request) and then I ended up owing them extra money (although I was entitled to about $100 back). When I spoke to Aussie, they said "it is not out problem if you make assumptions about what you decide to pay and not our fault if you overpay". Well, the apparent overpayment was because you took out extra payments yourselves and then still had the audacity to tell me I owed you more. Do not touch Aussie.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Aussie personal loan reviewed by Monique from Victoria

    Was this review helpful? Yes flag

  • Greater Building Society

    Greater Building Society bank account review

    Making my life simple

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I've used many banks so far, living overseas in several countries, and also in Australia, before I came across Greater. This is by far the best banking institution. They offer same products as any other bank, they are serious about corporate socia...  Full review 

    I've used many banks so far, living overseas in several countries, and also in Australia, before I came across Greater. This is by far the best banking institution. They offer same products as any other bank, they are serious about corporate social responsibility, they reward loyalty and their customer service is excellent, everything is resolved quickly and in a highly professional manner.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Greater Building Society bank account reviewed by Zorica from New South Wales

    Was this review helpful? Yes flag

  • GE Money

    GE Money car loan review

    Avoid like the plague

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I was silly enough to borrow $8,000 through a car dealership, could have got a bank loan but was assured interest was competitive and it was convenient and fast. I never received a statement from them and it was only when I tried to pay the loa...  Full review 

    I was silly enough to borrow $8,000 through a car dealership, could have got a bank loan but was assured interest was competitive and it was convenient and fast. I never received a statement from them and it was only when I tried to pay the loan out I realised I had been paying over 14% interest. I was also conned into buying an unrealistic warranty which involved having my diesel car serviced every 5000km Worst of all, they misplaced the bank cheque paid to them to conclude the loan and I was unable to trade my car in until I showed them the copy of a letter and the bank cheque and was able to prove it had been delivered to them but had to threaten to sue them to get anywhere. The call centre staff were appalling and passed me around like a hot potato so I went into a branch to deal with a person face to face, she was able to ring a direct number but was lied to by an incompetent person who claimed they had the cheque and it would be processed that night. Of course when I spoke to that person the next day she said she had never seen it. Undoubtedly the biggest mistake I have ever made was doing business with GE Money.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    GE Money Car Loan (Fixed) car loan reviewed by Andrew from Queensland

    Was this review helpful? Yes flag

  • Commonwealth Bank

    Commonwealth Bank savings account review

    GOAL! Fab monthly interest puts a smile on my dial

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    The GoalSaver account at CommBank was new to me, but it was the consultant who drew my attention to its benefits, during a face to face meeting. I was weighing the choices of term deposits and had never considered or in fact heard of a GoalSaver a...  Full review 

    The GoalSaver account at CommBank was new to me, but it was the consultant who drew my attention to its benefits, during a face to face meeting. I was weighing the choices of term deposits and had never considered or in fact heard of a GoalSaver account. The consultant was not rushed, and took sufficient time in investigating all options of this account, explaining and comparing my term deposit option. I opened and have been using this account for a few months now and I am happy with my decision. The 3.8% interest rate, was higher than term deposits at the time, and interest is calculated per month which is great to see as your principal grows. Be aware that the bonus interest is only applicable for amounts less than $100, 000 and if you don’t deposit minimum $200 a month you forfeit the bonus interest. However if you fit into this category and have $200 to deposit/transfer a month, give it a look. It is well worth the shift from term deposits where your money is locked away, to the GoalSaver Comm bank account. It has made a huge difference to my saving, and I won’t look back. It holds true to its name, supporting me reach my goal sooner.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Commonwealth Bank GoalSaver savings account reviewed by Jessica from New South Wales

    1 person found this review helpful – do you? Yes flag

  • Virgin Money

    Virgin Money credit card review

    Unfair, terrible operation procedures

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    I am a paying customer as I have been paying the annual card fee for my Virgin Money credit card for the past 5 years, much to my regret now. They recently locked my credit card simply because their security team made a random phone call check ...  Full review 

    I am a paying customer as I have been paying the annual card fee for my Virgin Money credit card for the past 5 years, much to my regret now. They recently locked my credit card simply because their security team made a random phone call check and I did not pick up. No voice-mail was left, no re-attempted call was made, no emails, no letters... no nothing. I was not made aware of this security check or their call. After a couple of "card declined" situations, I contacted Virgin Money and was told of this security team check. What kind of service is this, especially if I had to pay for the card, when I had to do my own follow up? Luckily, I had other cards to rely on because what if the Virgin Money credit card was my only credit card and I had to rely on this one card? I went from contemplating about closing my Virgin Money account to deciding that it would be the right thing to do. I advised them that I will pay what is owed on the account and close it before the next annual account renewal date. To my chagrin, when I logged on to my online account earlier to arrange the payment, what do you know, I can't see my credit card account details, the outstanding amount owed, or access any of my statements (the pop up message says that they are not available at this time). If they are going to charge me interests or renew my annual account fee in the meantime, I will bring this to the ACCC's attention. These are unfair practices. Beware.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Virgin Money credit card reviewed by Joey from Victoria

    Was this review helpful? Yes flag

  • BankSA

    BankSA home loan review

    Bending over backwards for the customer

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    My wife and I have just started buying investment properties and have six different loans with three different banks (On recommendation from our broker). We have one through BankSA and the service we receive on this loan has been exceptional. For ...  Full review 

    My wife and I have just started buying investment properties and have six different loans with three different banks (On recommendation from our broker). We have one through BankSA and the service we receive on this loan has been exceptional. For example, my wife went into a branch the other day to bank a cheque completely unrelated to our investment loan. When completing the request, the teller asked a few questions about our loans. When she saw something on our loans that didn't look right she called over the branch manager straight away. Long story short, our broker had made a mistake on our loans and we weren't utilising our investment offset effectively. The bank rectified this very quickly and then credited the money from the last financial year.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    BankSA home loan reviewed by Brad from South Australia

    Was this review helpful? Yes flag

  • Commonwealth Bank

    Commonwealth Bank debit card review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 5 days ago)

    Signed up with CBA when I was 16, out of home, and on my own. They have never given me any problems, and even once when I didn't have enough fuel in my car to get home, and checked my bank to find I was overdrawn, I called up and they refunded me ...  Full review 

    Signed up with CBA when I was 16, out of home, and on my own. They have never given me any problems, and even once when I didn't have enough fuel in my car to get home, and checked my bank to find I was overdrawn, I called up and they refunded me $50 worth of fees on the spot as a gesture of good will, which allowed me to get home. Can't ask for much more than that!


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Commonwealth Bank debit card reviewed by David from Queensland

    Was this review helpful? Yes flag

  • AAMI

    AAMI home insurance review

    Fantastic customer service and claims handling

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    We had a household claim for hail damage to our back verandah roof. It had to be totally replaced. There was not one moment of concern about dealing with AAMI. They were fantastic from start to finish of the claim. I have not a bad word to say abo...  Full review 

    We had a household claim for hail damage to our back verandah roof. It had to be totally replaced. There was not one moment of concern about dealing with AAMI. They were fantastic from start to finish of the claim. I have not a bad word to say about them. We also had a car insurance claim with them when my husband was hit by a truck. They handled it all then went after the company that owned the truck. Once again, no problems from start to finish. Even to a follow up call from them to see if we were happy with everything.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    AAMI Home Building Insurance home insurance reviewed by Bev from New South Wales

    Was this review helpful? Yes flag

  • Suncorp

    Suncorp travel insurance review

    Very good

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel....  Full review 

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel. We immediately contacted Vero Insurance and they started the process to refund us all our money other than $250.00 cancellation fee. They were very thorough and very considerate of our feelings and position we were in. We have always taken out insurance with them because of their attitude and competitiveness.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Suncorp Holiday travel insurance reviewed by Kay from Western Australia

    Was this review helpful? Yes flag

  • Woolworths

    Woolworths car insurance review

    Absolutely terrible claims process

    1. Overall customer rating
    2. (Reviewed 12 days ago)

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my cl...  Full review 

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my claim had just been handed to a supervisor due to a discrepancy on previous claims. I explained to them while the claims were in my name, I was not the nominated driver. They then made me go back to the previous insurance companies to obtain a heap of information including; - Name of policy holder: - Name of driver: - Type of claim: Collision, Theft, Glass, Storm Damage - Nature of Claim: At Fault / Not at Fault - Claim Status: Finalised, Withdrawn, Cancelled or Declined. They then stated I had a previous insurance declined; which I didn't. My previous insurance provided "customer service" by consolidating two claims into one avoiding two excess payments. I then needed to get RACV to provide written confirmation of this which took time as the claim was 9 years old! As you can appreciate, this information needed to be retrieved from their archives which took additional time. At this stage the entire process has been 40 days and I do not have permission to go ahead with the repair. Absolutely disgusting service and I will be changing my motor and home insurance back with RACV & Alliance. My advice is to not obtain insurance from Woolworths.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Woolworths car insurance reviewed by Jarrod from Victoria

    Was this review helpful? Yes flag

  • Bendigo Bank

    Bendigo Bank term deposit review

    Scammed out of $6295

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost ...  Full review 

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost interest. Instead of paying 3.55% interest, they paid 0.25% interest. They are legally entitled to do this, but were negligent in that they provided inconsistent and inaccurate advice four months prior to the date at which the funds were removed, and never advised that the 'interest rate adjustment' effectively meant no interest, which meant I left the money in the term deposit for almost 4 months during which time they were earning significant interest on the money that was never returned to me. They also said that they would return the full 3.55% interest, but later changed their mind on this and paid only 0.25%. I would very strongly advise against banking with Bendigo Bank.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    Bendigo Bank Term Deposit reviewed by Simon from Victoria

    1 person found this review helpful – do you? Yes flag

  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


      1. Price
      1. Features
      1. Customer service
      1. Convenience
      1. Trust
    Less
    OnePath life insurance review by Vivian from New South Wales

    Was this review helpful? Yes flag

Rated & Slated - best and worst revealed

  • thumbs up 8.0
    Greater Building Society savings account review by Robyn from New South Wales

    I like the Greater because their interest rates on savings are the best around, the staff are friendly and obliging and the branch is centrally located and easily accessible, including Saturday morning trading!

    Reviewed 2 days ago

  • thumbs up 0.0
    GE Money personal loan review by Robyn from Queensland

    By far the worst experience I have ever had. Fees upon fees, hidden charges, paid my loan in full only to have a hidden fee be charged, leaving me currently in debt!

    Reviewed 5 days ago

Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.

We don't make subjective judgments, nor do advertisers influence our ratings.

Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.