Rate & Review

More than 100,000 Australians have reviewed their finance provider on Mozo and we're adding more reviews every day. Browse reviews of banks, insurers, lenders and more to see who customers are rating and hating and join the conversation to help others find a better deal.

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peoples choice award

People's Choice Award 2015

Forget industry awards where banks scratch each other's backs. Mozo presents the People's Choice Awards, based on more than 10,000 real customer reviews.

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Recent reviews that stand out from the crowd

Bendigo Bank

Bendigo Bank home insurance review

Overall rating   9 / 10

Competitive rates, they remember you and your name

My bank made it very easy to insure my house and contents, at very, very reasonable rate, according to my income. They also help and inform me as to how to use my banking setup, saving, paying my bills, etc. Then to complement their banking...
Full review

My bank made it very easy to insure my house and contents, at very, very reasonable rate, according to my income. They also help and inform me as to how to use my banking setup, saving, paying my bills, etc. Then to complement their banking facility and being informative, they are very friendly, courteous, they remember who you are and what they have helped you with, they want to know if you are still happy with what your needs were at the time. And they remember your name.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Kim (VIC), reviewed 10 days ago

Was this review helpful? Yes

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AAMI

AAMI Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums, great claims support

I have found AAMI to be very competitively priced, for both home and car insurance. I recently had a small accident, and had to report it to AAMI. They were very professional and helpful, and offered advice and support when I was being harassed...
Full review

I have found AAMI to be very competitively priced, for both home and car insurance. I recently had a small accident, and had to report it to AAMI. They were very professional and helpful, and offered advice and support when I was being harassed by the other party, who was at fault but did not consider that they were. I would recommend AAMI to anyone taking out or renewing their insurance.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Pam (SA), reviewed 10 days ago

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ME

ME home loan review

Overall rating   10 / 10

Best rates, home service, online banking.

Provided detailed service to maximise loan ability with minimal required payment that resulted in the loan being paid off quicker due to the increase extra payment we can make on a regular fortnightly basis. Have always passed on the rate cut...
Full review

Provided detailed service to maximise loan ability with minimal required payment that resulted in the loan being paid off quicker due to the increase extra payment we can make on a regular fortnightly basis. Have always passed on the rate cut and even passed on a cut when the official rate remained the same.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Philip (VIC), reviewed 10 days ago

2 people found this review helpful – do you? Yes

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Commonwealth Bank

Commonwealth Bank personal loan review

Overall rating   8 / 10

Informative, trustworthy provider, excellent rates

Investment of time and energy by the staff member who organised the loan was abundant and very clear on details. Very thorough explaining the facts on the loan and re payments. Friendly, informed and a personal touch by said staff member generated...
Full review

Investment of time and energy by the staff member who organised the loan was abundant and very clear on details. Very thorough explaining the facts on the loan and re payments. Friendly, informed and a personal touch by said staff member generated a comfortable, trusting interaction. Would have liked more follow up support but overall great Customer Service,

    Price   8 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Robyn (VIC), reviewed 10 days ago

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ANZ

ANZ savings account review

Overall rating   2 / 10

Unfortunately not the bank it used to be

Unfortunately the ANZ Bank has gone 'Down Hill' in the last couple of years or so. They have gone from the best, easiest bank to deal with to just dreadful. [It should be noted here that I live in a rural area so am speaking from that...
Full review

Unfortunately the ANZ Bank has gone 'Down Hill' in the last couple of years or so. They have gone from the best, easiest bank to deal with to just dreadful. [It should be noted here that I live in a rural area so am speaking from that perspective]. The bank is now only open limited hours each day. This makes it so hard for business and people who live out of town to get to the bank in these hours. The Business manager was taken away and was replaced with managers from other rural areas who rarely, if ever, visit this town and are very hard to contact and have little understanding of our business needs. What could be done in one visit in one day two to three years ago now can take weeks to achieve. The branch manager is hopeless and mucks everything up - possibly not their fault but a lack of training and support? I am guessing that because there is a lack of staff [usually there is only one staff member to attend the customers] there is a long line of people waiting to be served. I have had to ask on multiple occasions for something to be attended to as it never seems to be done first time.

    Price   5 / 10

    Features   5 / 10

    Customer service   1 / 10

    Convenience   7 / 10

    Trust   1 / 10

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Louise (NSW), reviewed 11 days ago

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Allianz

Allianz travel insurance review

Overall rating   0 / 10

No support from Allianz worldcare

My priority was to have an insurance policy I could rely on and I found their service non existent. My son suffered a seizure on a flight. Our first day was spent in a hospital with a doctor's report recommending our son have plenty of rest and...
Full review

My priority was to have an insurance policy I could rely on and I found their service non existent. My son suffered a seizure on a flight. Our first day was spent in a hospital with a doctor's report recommending our son have plenty of rest and less light in the return flight. So I phoned the Worldcare emergency number to be answered by an IVR system, not a person. I then emailed their claims email address in order to get 2 fares changed to better seats for my son and at least one parent. Their response so far: not even an acknowledgement of the email. So, if you want support from your insurance provider, look to another provider. It's also disappointing that their procedures allowed us to fall through the cracks and that management don't appear to have been informed or that the issue hasn't been escalated.

    Price   0 / 10

    Features   -1 / 10

    Customer service   -1 / 10

    Convenience   -1 / 10

    Trust   0 / 10

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Andrew (TAS), reviewed 17 days ago

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People's Choice Credit Union

People's Choice Credit Union Everyday Account debit card review

Overall rating   9 / 10

Great rates, great service!

Great rates, great service, easily contactable and their ATMS/Redi ATMS are everywhere! Awesome car loan rate with easy payment options, it comes out my account fortnightly without me having to worry about it. They also provide great...
Full review

Great rates, great service, easily contactable and their ATMS/Redi ATMS are everywhere! Awesome car loan rate with easy payment options, it comes out my account fortnightly without me having to worry about it. They also provide great interest % just for having your money sitting in an account! Highly recommended.

    Price   7 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Hannah (NT), reviewed 18 days ago

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NAB

NAB Classic Banking Account bank account review

Overall rating   9 / 10

A Free Full Service Transaction Account

NAB Classic transaction account cannot be beaten. There are no monthly fees, unlimited electronic access, eftpos, internet and phone banking, NAB Visa Debit card. Unlimited free branch and NAB or Redi atm withdrawals. A cheque book available. No...
Full review

NAB Classic transaction account cannot be beaten. There are no monthly fees, unlimited electronic access, eftpos, internet and phone banking, NAB Visa Debit card. Unlimited free branch and NAB or Redi atm withdrawals. A cheque book available. No overdrawn account fees. I don't know of any other major bank that can offer all these benefits together with free over the counter service and a small interest on deposits.

    Price   9 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Dave (VIC), reviewed 18 days ago

1 person found this review helpful – do you? Yes

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Esanda

Esanda car loan review

Overall rating   1 / 10

Easy but do so with caution!

I got stuck on a 21% finance agreement as I was stuck in a corner and felt it was the only option to do so, and refinance later. Well 2 years in, refinance is not a option because of credit and I've paid out $25k of interest in 2 years on a loan...
Full review

I got stuck on a 21% finance agreement as I was stuck in a corner and felt it was the only option to do so, and refinance later. Well 2 years in, refinance is not a option because of credit and I've paid out $25k of interest in 2 years on a loan for $63k, the interest is paid off first, which I didn't know about, so my payout figure is $63k! I urge everyone that seeks finance through Esanda to read your contract properly! 5 years left on contract... At the end I would have paid out $65k in interest, more than what the car was worth brand new. I'm devastated, but stuck.

    Price   0 / 10

    Features   0 / 10

    Customer service   3 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Glenn (VIC), reviewed 18 days ago

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NAB

NAB credit card review

Overall rating   10 / 10

Real people, real bank, real service

The only 2 times I've accidentally forgotten to pay my credit card bill on time I've rung and explained and had the late fee cancelled. Great people to deal with friendly, understanding and reasonable.
Full review

The only 2 times I've accidentally forgotten to pay my credit card bill on time I've rung and explained and had the late fee cancelled. Great people to deal with friendly, understanding and reasonable.

    Price   8 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Col (QLD), reviewed about 1 month ago

2 people found this review helpful – do you? Yes

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Heritage Bank

Heritage Bank term deposit review

Overall rating   9 / 10

Easy access to funds & service

They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they...
Full review

They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreciate that the service they offered was there for your benefit, not for them to make money off us. Really really appreciated this.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Maria (QLD), reviewed 4 months ago

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OnePath

OnePath life insurance review

Overall rating   6 / 10

Great features, services and product

Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet...
Full review

Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.

    Price   6 / 10

    Features   -1 / 10

    Customer service   -1 / 10

    Convenience   -1 / 10

    Trust   5 / 10

Less

Vivian (NSW), reviewed about 1 year ago

1 person found this review helpful – do you? Yes

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