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Recent reviews that stand out from the crowd

  • AMP

    AMP home loan review

    Great if you do all your banking online

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    It's been so far so good with the AMP home loan. It was very easy to setup and their variable rate is competitive and they are a reliable name (without turning to the big 4). Online banking and offset account features are convenient for me. Their...  Full review 

    It's been so far so good with the AMP home loan. It was very easy to setup and their variable rate is competitive and they are a reliable name (without turning to the big 4). Online banking and offset account features are convenient for me. Their call centre is also professional, responsive and easy to deal with. There is no physical branch, which may bother others.


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    AMP Variable Rate Loan (Basic Package) home loan reviewed by Katarina from New South Wales

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  • People's Choice Credit Union

    People's Choice Credit Union savings account review

    Great for youngens who can't afford fees

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I have been with People's Choice since I started banking. I'm glad they changed their name from Savings and Loans to People's Choice, because they really are just that. As far as banks go I have never had an issue with them and their phone/in ...  Full review 

    I have been with People's Choice since I started banking. I'm glad they changed their name from Savings and Loans to People's Choice, because they really are just that. As far as banks go I have never had an issue with them and their phone/in person support is flawless. Their recruitment needs a pat on the back as I have never encountered a grumpy worker. As far as fees and all that mumbo jumbo, as a 19 year old student I compare their accounts to many other banks and their accounts offer heaps of incentive to save with basically 0 fees. All in all I'm 100% happy with my bank and will not be changing anytime soon. Look at my smile :). 10/10 and well done to People's Choice!


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    People's Choice Credit Union Online Saver savings account reviewed by Jack from South Australia

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Very helpful customer service for new customers

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    As a university student, I'm new to looking after my own money and found the service at the CBA to be very helpful. They helped me through everything from explaining interest rates and the different type of accounts available. I ended up with both...  Full review 

    As a university student, I'm new to looking after my own money and found the service at the CBA to be very helpful. They helped me through everything from explaining interest rates and the different type of accounts available. I ended up with both a savings and daily account that is helping me to reach my personal savings goals. They also helped with explaining the different cards available to me ie. credit, debit etc. and helped me realise that I can be better off with a debit card than my original card. I think putting in the work to help younger Australians with understanding these things will stand the CBA in good stead for the future, locking in customers for the long term.


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    Commonwealth Bank Smart Access debit card reviewed by Matthew from Victoria

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  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • AAMI

    AAMI car insurance review

    Always recommend them when I get the chance

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    They've been really good with me. I had one claim and they treated me really well through the process. I didn't lose my rating. Later when I retired, they took into account my changed circumstances and my policy dropped much to my surprise, as...  Full review 

    They've been really good with me. I had one claim and they treated me really well through the process. I didn't lose my rating. Later when I retired, they took into account my changed circumstances and my policy dropped much to my surprise, as I hadn't considered that at all.


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    AAMI car insurance reviewed by Heather from Victoria

    1 person found this review helpful – do you? Yes flag

  • Bank of Melbourne

    Bank of Melbourne credit card review

    Customer service completely unacceptable

    1. Overall customer rating
    2. (Reviewed 8 days ago)

    The lousiest service I have ever received from a bank. Spent weeks trying to sort out why my credit card didn't arrive after initially getting an online approval in a matter of seconds. It has now been 3 weeks, and still no sign of it, although ...  Full review 

    The lousiest service I have ever received from a bank. Spent weeks trying to sort out why my credit card didn't arrive after initially getting an online approval in a matter of seconds. It has now been 3 weeks, and still no sign of it, although they are sending me texts asking why I haven't activated my new card! Archaic systems do not help (e.g. requiring that all documentation be returned via surface mail), rude and ill-informed customer service representatives, failure to inform of progress (or in this case, that they weren't progressing it), lies told when called to account, general lack of care, and no-one taking responsibility. This is what happens when you outsource customer service to an overseas call centre.


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    Bank of Melbourne credit card reviewed by Louise from Queensland

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  • Bankwest

    Bankwest bank account review

    Free and effortless Qantas frequent flyer points!

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I recently opened a Bankwest Qantas transaction account. I do collect Qantas frequent flyer points and have had many free flights. But until this account came along, you could only get indirect frequent flyer points by charging to the appropriate ...  Full review 

    I recently opened a Bankwest Qantas transaction account. I do collect Qantas frequent flyer points and have had many free flights. But until this account came along, you could only get indirect frequent flyer points by charging to the appropriate Qantas credit card or spending more than $30 at retailers who offer the Everyday Rewards card. Now I get points for every EFTPOS purchase made on this account and no interest charges. I also get points on the balance in my account. A free and effortless way to earn Qantas frequent flyer points.


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    Bankwest bank account reviewed by Lilly from Queensland

    1 person found this review helpful – do you? Yes flag

  • ING DIRECT

    ING DIRECT term deposit review

    An awesome bank, special bonus & no account fees!

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 ...  Full review 

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 days with ING and other banks were asking to commit to at least 2 years for the same rate. No bank fees or admin fees ever - such an awesome bank. Only bonus' and special promotions for their customers :)


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    ING DIRECT Term Deposit reviewed by Carmel from Queensland

    2 people found this review helpful – do you? Yes flag

  • Queenslanders Credit Union

    Queenslanders Credit Union car loan review

    Low interest rate, flexibility and great staff!

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. R...  Full review 

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. Right from the start the person who I dealt with was kind, knowledgeable and incredibly professional. She was flexible in how we were in contact, which was through email and over the phone, and made everything so easy for me. She told me clearly what I had to do, by when, and how we would then proceed. She was part of the reason why I would highly recommend Queenslanders Credit Union to anyone wanting a loan. Not only her, but the rest of the staff I dealt with at the city branch were kind, courteous and knowledgeable, and explained things to me clearly, as I have never had a loan before. I honestly can't think of one negative aspect of my experience with QCU and I would highly recommend them. If you are after a loan with a low interest rate, flexibility, and professional and kind staff, this is who you should come to. If I have any future needs, I will no doubt go through QCU.


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    Queenslanders Credit Union car loan reviewed by Lachlan from Queensland

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  • NRMA

    NRMA home insurance review

    Understanding, helpful and wonderful!

    1. Overall customer rating
    2. (Reviewed about 2 months ago)

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be ...  Full review 

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be replaced with a brand new one delivered to my door! A lot of items were replaced new, and delivered to me which saved me a lot of time running around with two very young children in tow. They have competitive rates and I was covered for everything under the sun in my policy. Their customer service is wonderful, very helpful and informative and it wasn't a bother to them with me ringing back several times for more information etc. I had a distressing home break in whilst I was at home sleeping and my two young daughters sleeping just steps away from where the robbers were inside my house. It was heartbreaking and NRMA were so understanding and lovely, the process made things a lot easier for me. I would highly recommend them.


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    NRMA home insurance review by Shelley from Queensland

    1 person found this review helpful – do you? Yes flag

  • Commonwealth Bank

    Commonwealth Bank personal loan review

    Informative

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hards...  Full review 

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hardship department were able to help me in covering my repayments until I found my feet again.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Kate from Queensland

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 7 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 9.0
    UBank term deposit review by Gray from Victoria

    So easy once you are on their books! Auto roll-over at a higher rate or easy to change and remit into another account. Start rates are very good and a trusted institution.

    Reviewed 1 day ago

  • thumbs up 3.0
    NAB home loan review by Robyne from South Australia

    Pretty disappointed to be talked up as a "special customer" to find out when we reviewed, that the interest rate was higher than the standard :-( I am special but they weren't - found a new bank, their loss !

    Reviewed 2 days ago

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