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  • QBE

    QBE travel insurance review

    Peace of mind when travelling

    1. Overall customer rating
    2. (Reviewed 40 minutes ago)

    Thankfully I've never had to make a claim while overseas but I did have to make one while travelling in Australia as my hire car was involved in a carpark bingle, causing panel damage. The claims process was very smooth and, although initially...  Full review 

    Thankfully I've never had to make a claim while overseas but I did have to make one while travelling in Australia as my hire car was involved in a carpark bingle, causing panel damage. The claims process was very smooth and, although initially out of pocket for the compulsory excess claims, I was quickly reimbursed once the claim had gone through. The claim was completed online and was processed promptly and efficiently. The staff I spoke to were friendly and knowledgeable. One small negative is that I have an existing medical condition that I need to declare when I travel overseas. I have no issues with doing this however as a frequent traveller, it would be beneficial if I was not required to do this for each trip. Other than this, I am very happy with the customer service provided at QBE.


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    QBE Premier Plus Extras Travel Plan travel insurance reviewed by Deanne from Western Australia

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  • UBank

    UBank home loan review

    Competitive rate, no fees but very average service

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Cons: - Application process was long and drawn out - Had to keep calling them to confirm they'd received our documents and keep the application progressing - Did not refund $500 'buffer' during the specified time-frame, and had to keep calling ...  Full review 

    Cons: - Application process was long and drawn out - Had to keep calling them to confirm they'd received our documents and keep the application progressing - Did not refund $500 'buffer' during the specified time-frame, and had to keep calling over 10 weeks to have it finally refunded Pros: - VERY low rate (We are saving a LOT of money) - no fees for anything (including redraw)


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    UBank UHomeLoan - Refinance home loan reviewed by Tegan from Victoria

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  • Community First

    Community First credit card review

    Better than competitive

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    They have a great rate for a credit card, and are great people to deal with, it is not a major bank. The only down side to being a credit union is the application process is a lot longer, they require a lot more info and do go through it all with ...  Full review 

    They have a great rate for a credit card, and are great people to deal with, it is not a major bank. The only down side to being a credit union is the application process is a lot longer, they require a lot more info and do go through it all with a fine tooth comb. A bank is a lot quicker with applications.


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    Community First McGrath Pink Visa credit card reviewed by Terri from South Australia

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  • Bankwest

    Bankwest bank account review

    Free and effortless Qantas frequent flyer points!

    1. Overall customer rating
    2. (Reviewed 8 days ago)

    I recently opened a Bankwest Qantas transaction account. I do collect Qantas frequent flyer points and have had many free flights. But until this account came along, you could only get indirect frequent flyer points by charging to the appropriate ...  Full review 

    I recently opened a Bankwest Qantas transaction account. I do collect Qantas frequent flyer points and have had many free flights. But until this account came along, you could only get indirect frequent flyer points by charging to the appropriate Qantas credit card or spending more than $30 at retailers who offer the Everyday Rewards card. Now I get points for every EFTPOS purchase made on this account and no interest charges. I also get points on the balance in my account. A free and effortless way to earn Qantas frequent flyer points.


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    Bankwest bank account reviewed by Lilly from Queensland

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  • GIO

    GIO car insurance review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    The multiple policy discount that GIO offer is great. It helps to keep the prices down a bit. Making a claim is easy and not complicated at all. Just beware of the automatic renewal policies as the prices are higher than what they should be. Ring ...  Full review 

    The multiple policy discount that GIO offer is great. It helps to keep the prices down a bit. Making a claim is easy and not complicated at all. Just beware of the automatic renewal policies as the prices are higher than what they should be. Ring them or go online to get the premium back down to a reasonable and affordable amount.


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    GIO Comprehensive Car Insurance car insurance reviewed by Deborah from New South Wales

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  • ING DIRECT

    ING DIRECT savings account review

    Simple, competitive interest rates and rewards

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    ING Direct offers customers a range of options for everyday banking and long term saving goals. The website is extremely easy to use and has loads of useful information to help you save money. One of the only downfalls is having to wait up to 3 bu...  Full review 

    ING Direct offers customers a range of options for everyday banking and long term saving goals. The website is extremely easy to use and has loads of useful information to help you save money. One of the only downfalls is having to wait up to 3 business days for money to be transferred into linked accounts. Otherwise, ING is very competitive with its interest rates and has bonuses for new and existing customers with the added feature of no account keeping fees.


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    ING DIRECT Savings Maximiser savings account reviewed by Kathy from Queensland

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Caring Commonwealth cured customer

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    At a time when I was struggling with direct debit payments being drawn on my account before agreed dates causing my account to be consistently overdrawn, for which a $30 overdrawn fee would occur, adding to my struggle to have enough money to get ...  Full review 

    At a time when I was struggling with direct debit payments being drawn on my account before agreed dates causing my account to be consistently overdrawn, for which a $30 overdrawn fee would occur, adding to my struggle to have enough money to get us through to my next pay day. I could not get on top of these direct debits & fees so I decided to talk to my bank, Commonwealth. I spoke to someone behind the counter & in no time she had all dates my direct debits be paid & she blocked, with my permission, these companies from accessing my account again so I was freed from what I thought would help me out, personal loans with high interest, no more. She also cancelled all overdrawn fees that occurred until debits were final. She also helped me by making a plan for me to be able to receive more cash than I had in my account so my daughter & myself didn't have to battle so hard. My direct debits were paid without the worry I first gave myself & within weeks I had balanced my bank account & have never even thought of another quick fix loan, but without the Manager of Commonwealth Bank agreeing to help little old me in a crisis, I can't imagine what those months would have been & I don't want too. I had the full support of my bank. I never expected when I walked in that bank that I would walk out as happy & relieved as I did, that's what I call friendly customer service. Thank you CBA.


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    Commonwealth Bank debit card reviewed by Sherry

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  • ING DIRECT

    ING DIRECT term deposit review

    An awesome bank, special bonus & no account fees!

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 ...  Full review 

    ING has provided the most competitive rates I've seen in today's markets. My term deposit earns a higher rate than other banks and ING offer a loyalty bonus of .1% on top of the current interest rate when I renew my deposit. I chose a term of 180 days with ING and other banks were asking to commit to at least 2 years for the same rate. No bank fees or admin fees ever - such an awesome bank. Only bonus' and special promotions for their customers :)


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    ING DIRECT Term Deposit reviewed by Carmel from Queensland

    1 person found this review helpful – do you? Yes flag

  • Queenslanders Credit Union

    Queenslanders Credit Union car loan review

    Low interest rate, flexibility and great staff!

    1. Overall customer rating
    2. (Reviewed 17 days ago)

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. R...  Full review 

    This was my first ever loan so I had no clue what to expect when applying for one. I choose Queenslanders Credit Union because of the low interest rate, and also due to there being no extra fees if I pay my loan off early, which is the plan. Right from the start the person who I dealt with was kind, knowledgeable and incredibly professional. She was flexible in how we were in contact, which was through email and over the phone, and made everything so easy for me. She told me clearly what I had to do, by when, and how we would then proceed. She was part of the reason why I would highly recommend Queenslanders Credit Union to anyone wanting a loan. Not only her, but the rest of the staff I dealt with at the city branch were kind, courteous and knowledgeable, and explained things to me clearly, as I have never had a loan before. I honestly can't think of one negative aspect of my experience with QCU and I would highly recommend them. If you are after a loan with a low interest rate, flexibility, and professional and kind staff, this is who you should come to. If I have any future needs, I will no doubt go through QCU.


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    Queenslanders Credit Union car loan reviewed by Lachlan from Queensland

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  • NRMA

    NRMA home insurance review

    Understanding, helpful and wonderful!

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be ...  Full review 

    Great customer service and very helpful when our home was broken into recently. The claim was made easily and quickly over the phone, and a voucher was given to replace my items for new. Very helpful and they even arranged for my stolen GPS to be replaced with a brand new one delivered to my door! A lot of items were replaced new, and delivered to me which saved me a lot of time running around with two very young children in tow. They have competitive rates and I was covered for everything under the sun in my policy. Their customer service is wonderful, very helpful and informative and it wasn't a bother to them with me ringing back several times for more information etc. I had a distressing home break in whilst I was at home sleeping and my two young daughters sleeping just steps away from where the robbers were inside my house. It was heartbreaking and NRMA were so understanding and lovely, the process made things a lot easier for me. I would highly recommend them.


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    NRMA home insurance review by Shelley from Queensland

    1 person found this review helpful – do you? Yes flag

  • Commonwealth Bank

    Commonwealth Bank personal loan review

    Informative

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hards...  Full review 

    They made my first personal loan an easy, non-stressful procedure. Were rather helpful and informative with all the details and repayments regarding the loan. I came into hardship 4 years in after losing my job and the Commonwealth financial hardship department were able to help me in covering my repayments until I found my feet again.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Kate from Queensland

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 6 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 8.0
    QBE travel insurance review by Judi from South Australia

    Great no hassle service with prompt responses to querying regarding my claim. I photographed the damage to my suitcase then simply purchased and replaced my badly damaged suitcase with a new one, purchased in Paris of course. Provided the receipts along with my claim on my return home and had a cheque within a couple of weeks. Great service!

    Reviewed 3 days ago

  • thumbs up 3.0
    Commonwealth Bank term deposit review by Leon from Queensland

    I have term deposit accounts with the bank, they change their interest rates around so that if you don't check it at maturity, it renews at a low rate.

    Reviewed 3 days ago

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