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Recent reviews that stand out from the crowd

  • Youi

    Youi car insurance review

    Great customer service and better premiums

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go wi...  Full review 

    Whilst completing a similar survey some time ago I believed I had found another insurer that was cheaper so I proceeded to change to a new insurer. When I called Youi to cancel my existing policy they promptly beat the insurer I was going to go with by several hundreds of dollars so consequently I stayed with Youi.


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    Youi car insurance reviewed by Helen from Queensland

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  • NAB

    NAB home loan review

    Bad customer service

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Do not even consider the NAB for a home loan. The manager at a local Melbourne branch in Victoria doesn't answer emails, doesn't return phone calls and is patronising. Three weeks ago, he said that my partner and I were good for a $460,000 for...  Full review 

    Do not even consider the NAB for a home loan. The manager at a local Melbourne branch in Victoria doesn't answer emails, doesn't return phone calls and is patronising. Three weeks ago, he said that my partner and I were good for a $460,000 for a second property. $100,000 equity on the first house. $170,000 p.a. combined salary. No default. Excellent credit ratings. He checks everything. Yes, not a problem, you're all good to go. Spent one hour with him at his desk. Find a place at only $300,000 (way below what he offered us). Signed for the house. Then the nightmare. Beats around the bush. Doesn't return emails. Doesn't return urgent calls when signing to confirm. A waste of time. After he never returned my calls or replied to emails, I told him I am taking my business somewhere else. Than he replied -- sorry we couldn't help you. Well thank you for lying and saying yes, and then instead of delivering, not replying to emails and phone calls. Unprofessional. Unapologetic. Serious customer relation issues. Just Google NAB reviews and you'll see what I mean. I am clearly not the only one who has experienced this. Avoid at all cost. And rates are really high compared to alternative lenders. Gave their feedback department a review of what has happened to me -- never replied. Goes to show.


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    NAB home loan reviewed by Laurie from Victoria

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  • P&N Bank

    P&N Bank debit card review

    Exceptional customer service locally

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Locally run and staffed, always friendly, prompt to act and attend to my needs in a friendly, personal, efficient manner. For example my recent experience when I was seriously ill and housebound after an accident and could not collect my replaceme...  Full review 

    Locally run and staffed, always friendly, prompt to act and attend to my needs in a friendly, personal, efficient manner. For example my recent experience when I was seriously ill and housebound after an accident and could not collect my replacement card. A young gentleman at my local branch suggested he would bring my card to me at home on his way home from work. Over and above call of duty, a kind generous offer which assisted me greatly. Thank you so much I REALLY appreciated your help. The fees are low, I can't say enough good things about P&N.


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    P&N Bank debit card reviewed by Megan

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  • Suncorp

    Suncorp home insurance review

    Expensive insurance, but worth it at claim process

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.  Full review 

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.


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    Suncorp Classic Home Insurance home insurance reviewed by Kylie from Queensland

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  • Westpac

    Westpac savings account review

    Dignified and trustworthy service

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Charges and fees are on a par with most banks, while interest is substantial. Online banking is easy even for me as an older person just learning to use the computer. This bank offers the personal touch which is lost in many banks today.First name...  Full review 

    Charges and fees are on a par with most banks, while interest is substantial. Online banking is easy even for me as an older person just learning to use the computer. This bank offers the personal touch which is lost in many banks today.First name terms and physical recognition are standard as is access for people with a physical disability. I have the utmost trust insofar as the way the staff treat my son with dignity in spite of his severe disability. Highly recommended is Westpac.


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    Westpac eSaver savings account reviewed by Denise from Queensland

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  • ANZ

    ANZ credit card review

    They won't bother to contact you

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card ...  Full review 

    I applied for a credit card, followed all their instructions by going in to a branch and produced my documents (including allowing them to keep hard copies). I received a letter in the mail saying my application was successful and that my card would arrive in the next 3-5 days. About 3 weeks later still no card, and I start to get concerned about theft so I called ANZ. I am told that a stop was placed on my account by the fraud team because I haven't produced my documents (?!?!) and that it was my responsibility to follow up with them, not for them to contact me. Applying for a credit card with ANZ has been such an annoying process I wouldn't recommend it to anyone. Someone else I know who applied for the same card is having similar issues so I doubt it is a one-off. I have dealt with ANZ in a corporate capacity (a very large account) and have found the service level to be pretty good, so surprised to see how differently I am treated as a small fry customer. Definitely left a sour taste in my mouth.


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    ANZ credit card reviewed by Annoyed from New South Wales

    1 person found this review helpful – do you? Yes flag

  • ANZ

    ANZ bank account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took...  Full review 

    I have banked with ANZ since teenage years. I have had an investment property with them also. I refinanced last July, from a financially debilitating mortgage, and changed to ANZ. I really did not think I would be eligible for a refinance. It took 3-4 months for one to come through, which is a long time, and without going into detail, it finally did and I was over the moon. They wanted to help me and they were patient and thorough. I was actually $ 1000 better off per month. I was also able to get frequent flyer credit cards as part of the package. And I also rolled over some super that I have much more control over.


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    ANZ Access Advantage bank account reviewed by Kirstine from Queensland

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  • People's Choice Credit Union

    People's Choice Credit Union term deposit review

    They are there for the people not the shareholders

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a hi...  Full review 

    I would never go to a different bank or credit union because People's Choice Credit Union care about me. So I am loyal to them. When I have saved enough for another term deposit for our Self Managed Super Fund they always ring Treasury to get a higher rate. That means a lot when you are retired. In addition, they post out the paperwork, I don't have to go into their office or use the internet, that's what I call 'satisfaction', which I hope when I see the Rolling Stones this month they'll sing the song that says 'I can't get no satisfaction', it doesn't apply to my credit union!


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    People's Choice Credit Union Term Deposit reviewed by Lynn from South Australia

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  • loans.com.au

    loans.com.au personal loan review

    Exceptional service and excellent customer service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in ex...  Full review 

    We didn't encounter pros and cons during the process of our loan approval and settlement. Staff were amazing, promptly returned phone calls and emails were reliable, strong initiative, focused on our needs. Staff were exceptionally thorough in executing all procedures to required timeframes. We felt supported during a difficult time in our lives.


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    loans.com.au personal loan reviewed by Patricia from New South Wales

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  • St.George

    St.George car loan review

    Great rates

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. ...  Full review 

    I recently took out a car loan with St George's bank. I received the best lowest interest rate compared with all the other competitors. My loan was approved almost immediately and the fees, rates, charges and all other options were all explained. One downfall of the loan was that if I wanted to pay my loan out early, there would be a fee of $15.00 for each month of the remainder of the loan, but other than that all was pretty good. Staff and customer service was awesome and every query and question I asked was answered in full detail. My experience over all with St George's Bank was a 10 out of 10 and I would recommend them to friends and family.


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    St.George Car Loan car loan reviewed by Leann from Victoria

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  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 9 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 8.0
    HSBC bank account review by Richard from New South Wales

    Outstanding customer service and easy to use online systems makes HSBC banking smooth and uncomplicated. While HSBC does not have the high street presence of other banks, it does have a number of alliances with other banks for free ATM cash withdrawals.

    Reviewed about 2 hours ago

  • thumbs up 3.0
    NAB home loan review by Cathy from New South Wales

    Never again, as first home buyers, our experience with NAB was dreadful! Constantly moving the goal posts regarding paperwork and the amount of deposit and LMI needed. Overall the process to get our first home loan took about 7 months. JOKE!

    Reviewed about 1 hour ago

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