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People's Choice Award 2015

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Recent reviews that stand out from the crowd

Teachers Mutual Bank

Teachers Mutual Bank Online Savings Account savings account review

Overall rating   7 / 10

Would recommend

Trusted and always happy to help with enquiries. Great online systems. Could have more ATM access but overall pretty happy with their service.
Full review

Trusted and always happy to help with enquiries. Great online systems. Could have more ATM access but overall pretty happy with their service.

    Price   8 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   5 / 10

    Trust   7 / 10

Less

Alexis (NSW), reviewed about 21 hours ago

Was this review helpful? Yes

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Commonwealth Bank

Commonwealth Bank Standard Variable Rate home loan review

Overall rating   1 / 10

Shocking service, good rate

I was pre-approved for much more than I needed which was great as it gave me options. The pre approval was nice and quick and relatively painless. When it came to the actual loan, they just kept stuffing up. First they said they'd had to send a...
Full review

I was pre-approved for much more than I needed which was great as it gave me options. The pre approval was nice and quick and relatively painless. When it came to the actual loan, they just kept stuffing up. First they said they'd had to send a 2nd set of paperwork because the 1st lot had the wrong rate. Then it took 3 days after the 1st lot arrived to find out there was no 2nd lot of papers coming. The paperwork was wrong, so then had to wait for a new set of papers to be sent to the local branch for me to sign. I rock up to the branch when told, only to find out that the bank hadn't actually sent the paperwork (took an hour at the Branch to find that out). Lots of chasing later (this is less than a week before settlement now), and I finally get the right paperwork signed. THEN a day before settlement they realise they forgot to send me one sheet of paper to sign so there was a mad rush to get that signed, witnessed by a JP and back to them in only a couple hours. Morning of settlement they still hadn't reviewed the final paperwork and were refusing to book the settlement. If I had had more time, I would have thrown in the towel and gone elsewhere. This is my first experience with Cth Bank. Previous loans were with a different bank (never a problem) but this time Cth offered a better rate. Next time I'll go the second best offer even if it is 0.5% difference.

    Price   8 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   8 / 10

    Trust   3 / 10

Less

Annoyed (NSW), reviewed about 21 hours ago

Was this review helpful? Yes

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Westpac

Westpac Essential Care Residential home insurance review

Overall rating   7 / 10

Excellent customer service and follow up service

The service I received from Westpac was very helpful in completing my claim. The claim was settled in very quick time, and all advice that was given was very helpful in completing my claim. Follow up call to see if all was ok was appreciated. Be ...
Full review

The service I received from Westpac was very helpful in completing my claim. The claim was settled in very quick time, and all advice that was given was very helpful in completing my claim. Follow up call to see if all was ok was appreciated. Be aware that they have a number of products, it pays to ask questions to see which is best for you.

    Price   7 / 10

    Features   -1 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   7 / 10

Less

John (NT), reviewed about 21 hours ago

Was this review helpful? Yes

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RACQ

RACQ Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Shocking

I made claim a few years ago when I had another car hit my BMW side on. Due to being hit the passenger door was badly damaged & needed replacement. They repaired the car & about a year on the paint on replaced door showed bubbling which on...
Full review

I made claim a few years ago when I had another car hit my BMW side on. Due to being hit the passenger door was badly damaged & needed replacement. They repaired the car & about a year on the paint on replaced door showed bubbling which on further investigations indicated rusting. When I approached RACQ & showed them the door, they revealed that the door was obtained from a wrecking yard. I was very disgusted that they had used a 2nd hand door on a relatively new car. The Manager after a lot of phone calls agreed to fix the problem. But it wasn't much later that the rust problem showed up again , so they hadn't kept to the agreement of using a new door. It was an ongoing issue which was never properly fixed thus causing me a lot frustration, stress & inconvenience. I will never deal with them again.

    Price   2 / 10

    Features   2 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Simplicio (QLD), reviewed about 23 hours ago

Was this review helpful? Yes

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ANZ

ANZ Rewards credit card review

Overall rating   9 / 10

Good Customer Service and Competitive Rates

We have been with ANZ Card Services for over 25 years and have had no problems in any way. We use it to pay for nearly all our bills and purchases and always pay the bill up in full, so as not to incur any interest charges. We can then enjoy our...
Full review

We have been with ANZ Card Services for over 25 years and have had no problems in any way. We use it to pay for nearly all our bills and purchases and always pay the bill up in full, so as not to incur any interest charges. We can then enjoy our points earned to purchase various items from travel to the likes of gift cards for Bunnings etc. without paying any interest.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   8 / 10

Less

Diane (NSW), reviewed 1 day ago

Was this review helpful? Yes

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NAB

NAB Classic Banking Account bank account review

Overall rating   10 / 10

Sincere assistance

Sincere professional assistance whenever required, never had a hassle that was not easily fixed by NAB staff, particularly the local staff at Merimbula,NSW.
Full review

Sincere professional assistance whenever required, never had a hassle that was not easily fixed by NAB staff, particularly the local staff at Merimbula,NSW.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Paul (NSW), reviewed 3 days ago

Was this review helpful? Yes

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Bendigo Bank

Bendigo Bank term deposit review

Overall rating   10 / 10

Know product, top grade customer service

Friendly service- have not met a staff member in the Bendigo Bank who has not gone out of their way with help, or answering queries- I deal with the two local branches who all call me by name. They are all up to date on bank products- and will...
Full review

Friendly service- have not met a staff member in the Bendigo Bank who has not gone out of their way with help, or answering queries- I deal with the two local branches who all call me by name. They are all up to date on bank products- and will offer suggestions on how to get the best rates .

    Price   10 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Margaret (VIC), reviewed 3 days ago

Was this review helpful? Yes

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ANZ

ANZ Unsecured Personal Loan (Fixed) personal loan review

Overall rating   3 / 10

Watch your bank accounts

I had finished paying off a personal loan 4 months ago but they continued to remove payments after the finish of the loan. I only found out by a letter which was computer generated, they need to pay more attention to their customers.
Full review

I had finished paying off a personal loan 4 months ago but they continued to remove payments after the finish of the loan. I only found out by a letter which was computer generated, they need to pay more attention to their customers.

    Price   6 / 10

    Features   6 / 10

    Customer service   4 / 10

    Convenience   5 / 10

    Trust   1 / 10

Less

Terry (ACT), reviewed 3 days ago

Was this review helpful? Yes

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ANZ

ANZ car loan review

Overall rating   2 / 10

Terrible! Took 3 weeks to get a car loan!

Had the worst experience with trying to get our car loan. We saw a vehicle we really wanted so after going to the bank and letting them know we wanted to get the loan sorted out we waited 4 days until the bank got back to us with paperwork to...
Full review

Had the worst experience with trying to get our car loan. We saw a vehicle we really wanted so after going to the bank and letting them know we wanted to get the loan sorted out we waited 4 days until the bank got back to us with paperwork to begin the pre-approval process. We signed all the documentation and got it back to them the same day. We were told there wouldn't be a problem with our pre approval as we already had our house loan with ANZ. They said we could go to the car dealership and put a deposit on the vehicle 'subject to finance' so we did this on the Wednesday. We also asked the car dealership who were also using Asanza to see if they could get us a better rate. We received full approval from the car dealership the following day however as we have all our finances with ANZ we decided to go with them. After asking for all the paperwork to be completed by Friday so we could pick up the vehicle on the saturday and after being told this wouldn't be a problem we were still waiting Friday evening for pre approval. We told ANZ we would be going with the dealership if they did not have our paperwork done by Wednesday. After much backwards and forwards with ANZ on the Tuesday evening it came to Wednesday and yet after many broken promises we still did not receive our finance after being fully approved. It's very disappointing that we had to wait 3 weeks to receive finance when it takes the car dealership half a day to get the full process completed. I will not be going with ANZ for any future loans and are in discussions with other banks to have our mortgage changed, ANZ have mucked us around too much and made the car loan experience absolutely disappointing and painful. I do not recommend getting any type of loans or finance from ANZ. We originally went to ANZ with our inquiry on a Thursday. We did not get full approval until 3 weeks later on a Tuesday.

    Price   4 / 10

    Features   0 / 10

    Customer service   5 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Hayley (WA), reviewed 6 days ago

Was this review helpful? Yes

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People's Choice Credit Union

People's Choice Credit Union debit card review

Overall rating   9 / 10

Recommendable: Golden Grove branch

Myself and autistic daughter are always treated with respect and tenderness, always ends in a fair and happy outcome, always helpful, especially to my daughter .
Full review

Myself and autistic daughter are always treated with respect and tenderness, always ends in a fair and happy outcome, always helpful, especially to my daughter .

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Bridget (SA), reviewed 23 days ago

Was this review helpful? Yes

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Allianz

Allianz travel insurance review

Overall rating   10 / 10

Competitive policy, was vey easy to complete

Easy to complete details on the internet, was very cheap,great value for money. The policy had all the things that we wanted from a travel policy.
Full review

Easy to complete details on the internet, was very cheap,great value for money. The policy had all the things that we wanted from a travel policy.

    Price   10 / 10

    Features   -1 / 10

    Customer service   -1 / 10

    Convenience   -1 / 10

    Trust   10 / 10

Less

Not (VIC), reviewed 23 days ago

Was this review helpful? Yes

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OnePath

OnePath life insurance review

Overall rating   6 / 10

Great features, services and product

Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet...
Full review

Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.

    Price   6 / 10

    Features   -1 / 10

    Customer service   -1 / 10

    Convenience   -1 / 10

    Trust   5 / 10

Less

Vivian (NSW), reviewed over 1 year ago

1 person found this review helpful – do you? Yes

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