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  • Westpac

    Westpac credit card review

    Reliability and excellence with your money!

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Pros: - Trustworthy and reliable - Low interest rate credit card options - Loan applications are not strict compared to the other big 4 banks. - Great variety of savings accounts and competitive interest rates. Cons: - Hidden charges t...  Full review 

    Pros: - Trustworthy and reliable - Low interest rate credit card options - Loan applications are not strict compared to the other big 4 banks. - Great variety of savings accounts and competitive interest rates. Cons: - Hidden charges that are not very clear. - Bank queues are extremely long for simple transactions such as deposits and withdrawals. - Difficult to trust ATM deposit options, the money is not cleared straight away.


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    Westpac 55 Day Card credit card reviewed by Richard from Queensland

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Signed up with CBA when I was 16, out of home, and on my own. They have never given me any problems, and even once when I didn't have enough fuel in my car to get home, and checked my bank to find I was overdrawn, I called up and they refunded me ...  Full review 

    Signed up with CBA when I was 16, out of home, and on my own. They have never given me any problems, and even once when I didn't have enough fuel in my car to get home, and checked my bank to find I was overdrawn, I called up and they refunded me $50 worth of fees on the spot as a gesture of good will, which allowed me to get home. Can't ask for much more than that!


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    Commonwealth Bank debit card reviewed by David from Queensland

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  • Bankwest

    Bankwest bank account review

    Great for students, App is great and easy to use

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    I am glad they have recently updated their app, it was shocking before but now it's really great to see they are sticking with the times. Really smooth flow and makes it quick and easy to move money between my accounts and friends' who have spotte...  Full review 

    I am glad they have recently updated their app, it was shocking before but now it's really great to see they are sticking with the times. Really smooth flow and makes it quick and easy to move money between my accounts and friends' who have spotted me cash. Cons include them being quite difficult overseas, numerous times traveling overseas has at some point caused me to have some terrible service, including locked accounts, issues with the card etc. Otherwise, very good customer service when I'm in Australia.


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    Bankwest Zero Transaction Account bank account reviewed by Ryan from Western Australia

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  • AAMI

    AAMI home insurance review

    Fantastic customer service and claims handling

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    We had a household claim for hail damage to our back verandah roof. It had to be totally replaced. There was not one moment of concern about dealing with AAMI. They were fantastic from start to finish of the claim. I have not a bad word to say abo...  Full review 

    We had a household claim for hail damage to our back verandah roof. It had to be totally replaced. There was not one moment of concern about dealing with AAMI. They were fantastic from start to finish of the claim. I have not a bad word to say about them. We also had a car insurance claim with them when my husband was hit by a truck. They handled it all then went after the company that owned the truck. Once again, no problems from start to finish. Even to a follow up call from them to see if we were happy with everything.


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    AAMI Home Building Insurance home insurance reviewed by Bev from New South Wales

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  • Suncorp

    Suncorp travel insurance review

    Very good

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel....  Full review 

    My husband and I had booked a 23 day fly/cruise holiday to Europe in July 2013. We had booked and paid for most of this trip the previous September, when in December 2012 my husband was diagnosed with a terminal illness and advised not to travel. We immediately contacted Vero Insurance and they started the process to refund us all our money other than $250.00 cancellation fee. They were very thorough and very considerate of our feelings and position we were in. We have always taken out insurance with them because of their attitude and competitiveness.


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    Suncorp Holiday travel insurance reviewed by Kay from Western Australia

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  • NAB

    NAB home loan review

    Shameful

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    I had a loan with NAB for just under two years. I was always in front, paid weekly and had money in redraw. I was selling my half of the existing property to the other person that owned the other half - in other words a buy out. We both hel...  Full review 

    I had a loan with NAB for just under two years. I was always in front, paid weekly and had money in redraw. I was selling my half of the existing property to the other person that owned the other half - in other words a buy out. We both held loans with NAB, it should have been a simple and straight forward procedure. This was not the case. It has been one dreadful mistake after the other, inaccurate information, misleading information, delays and general stuff ups from the loans processing centre in Brisbane and the home loans staff at the branch where our original mortgages were opened. The settlement took place today, they put the funds into the other person's account instead of mine. That was the final straw in a long drawn out disaster. Disgusting.


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    NAB Tailored Home Loan (Choice Package) home loan reviewed by Ali from Queensland

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  • Woolworths

    Woolworths car insurance review

    Absolutely terrible claims process

    1. Overall customer rating
    2. (Reviewed 7 days ago)

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my cl...  Full review 

    I was lured into purchasing Woolworths insurance on the perceived acquisition price and annual petrol savings. I was devastated with the customer service once a claim was lodged. After 20 days of having post claim lodged, I called to hear my claim had just been handed to a supervisor due to a discrepancy on previous claims. I explained to them while the claims were in my name, I was not the nominated driver. They then made me go back to the previous insurance companies to obtain a heap of information including; - Name of policy holder: - Name of driver: - Type of claim: Collision, Theft, Glass, Storm Damage - Nature of Claim: At Fault / Not at Fault - Claim Status: Finalised, Withdrawn, Cancelled or Declined. They then stated I had a previous insurance declined; which I didn't. My previous insurance provided "customer service" by consolidating two claims into one avoiding two excess payments. I then needed to get RACV to provide written confirmation of this which took time as the claim was 9 years old! As you can appreciate, this information needed to be retrieved from their archives which took additional time. At this stage the entire process has been 40 days and I do not have permission to go ahead with the repair. Absolutely disgusting service and I will be changing my motor and home insurance back with RACV & Alliance. My advice is to not obtain insurance from Woolworths.


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    Woolworths car insurance reviewed by Jarrod from Victoria

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  • ING DIRECT

    ING DIRECT savings account review

    Great online and telephone service

    1. Overall customer rating
    2. (Reviewed 10 days ago)

    Great personal service. I sent them a cheque to deposit into my account. I had not signed it to allow them to bank it. They called me to explain why they needed to return it. They sent it by priority mail. When I returned it, they called to confir...  Full review 

    Great personal service. I sent them a cheque to deposit into my account. I had not signed it to allow them to bank it. They called me to explain why they needed to return it. They sent it by priority mail. When I returned it, they called to confirm it was received and accepted. Service beyond what I would have expected.


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    ING DIRECT savings account reviewed by Ross from South Australia

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  • Bendigo Bank

    Bendigo Bank term deposit review

    Scammed out of $6295

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost ...  Full review 

    I really though Bendigo Bank would offer a reasonable level of service, but was absolutely outraged when the Doncaster branch provided inconsistent and inaccurate advice on a term deposit that needed to be removed early, costing me $6,295 in lost interest. Instead of paying 3.55% interest, they paid 0.25% interest. They are legally entitled to do this, but were negligent in that they provided inconsistent and inaccurate advice four months prior to the date at which the funds were removed, and never advised that the 'interest rate adjustment' effectively meant no interest, which meant I left the money in the term deposit for almost 4 months during which time they were earning significant interest on the money that was never returned to me. They also said that they would return the full 3.55% interest, but later changed their mind on this and paid only 0.25%. I would very strongly advise against banking with Bendigo Bank.


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    Bendigo Bank Term Deposit reviewed by Simon from Victoria

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  • GE Money

    GE Money personal loan review

    Loan sharks with a license

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    They were the only people willing to take me on & thus took me for a ride, big time at a whopping 50% interest. The only good thing was I decided to cancel the extra car insurance so got a lump sum back that really came in handy. Then one night ...  Full review 

    They were the only people willing to take me on & thus took me for a ride, big time at a whopping 50% interest. The only good thing was I decided to cancel the extra car insurance so got a lump sum back that really came in handy. Then one night when dark & wet a black dog came out in the middle of the road & I crashed my car straight up the back of another. Mine was written off & his was extensively damaged. My 12 month warranty was due to run out in 2 weeks. I was very happy for that. Ripping me off blind? I struggled aimlessly for 18 months trying to get ahead. I talked to a few different debt consolidators, trying desperately to do the right thing. In the end they suggested I go bankrupt. So I did & it was the best thing I've ever done. No more credit cards, minimal bills, & best of all I got to screw the place that tried so hard to screw me. Aaaah......happy days.


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    GE Money personal loan reviewed by Mick from Queensland

    2 people found this review helpful – do you? Yes flag

  • Commonwealth Bank

    Commonwealth Bank car loan review

    Local people you can trust

    1. Overall customer rating
    2. (Reviewed 4 months ago)

    Plain and simple customer service based on honest values. They ensured that our needs were covered and all fees fully explained. Loan approved within a few hours, no fuss. Another bank messed me around for days over the same loan. Family member ...  Full review 

    Plain and simple customer service based on honest values. They ensured that our needs were covered and all fees fully explained. Loan approved within a few hours, no fuss. Another bank messed me around for days over the same loan. Family member approved for similar loan next day, also on his own merit. A bank that works for you, not just making you feel like another number.


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    Commonwealth Bank Unsecured Personal Loan car loan reviewed by Alan from New South Wales

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 9.0
    RACV car insurance review by David from Victoria

    I've found RACV a stand-out example of great service. I've made a couple of claims and each time RACV was working with me — not against. They took responsibility not only for managing the process, but for being helpful. For fast, responsive, fair claims and call centre staff who are empathetic, I recommend RACV.

    Reviewed about 1 hour ago

  • thumbs up 1.0
    ME Bank bank account review by Lucy from Queensland

    Online & internet banking, what a nightmare. This includes downtime on website due to maintenance or backlog, notification errors of simple transactions and poor online navigation. I bank with ME Bank and NAB - the two don't compare on all accounts. The only benefit of ME Bank are their high interest saving accounts - however, it's not worth the fuss.

    Reviewed 33 minutes ago

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