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Recent reviews that stand out from the crowd

  • Bankwest

    Bankwest home loan review

    Trustworthy and reasonable people dealing fairly!

    1. Overall customer rating
    2. (Reviewed 2 days ago)

    A few years ago we moved house. I was absolutely sure we were going to change banks at the same time. It wasn't until we started shopping around for a new home loan that we realised how convenient, competitive and flexible Bankwest really was. Ev...  Full review 

    A few years ago we moved house. I was absolutely sure we were going to change banks at the same time. It wasn't until we started shopping around for a new home loan that we realised how convenient, competitive and flexible Bankwest really was. Everything was organised without a single hitch by the friendly, competent staff. I couldn't recommend them higher. They were fabulous and we got exactly what we needed. Terrific Job!


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    Bankwest home loan reviewed by Nicola from Western Australia

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  • Bank of Queensland

    Bank of Queensland savings account review

    Great customer service and staff very friendly

    1. Overall customer rating
    2. (Reviewed 3 days ago)

    Bank prides themselves on their wonderful, efficient, friendly service. Conveniently situated with ample parking. When overseas once I had to be hospitalised and one quick email and money deposited into my credit card. Last time overseas my cat...  Full review 

    Bank prides themselves on their wonderful, efficient, friendly service. Conveniently situated with ample parking. When overseas once I had to be hospitalised and one quick email and money deposited into my credit card. Last time overseas my cat was seriously hurt and had to be hospitalised for one week. I had a large bill. Money deposited into my son's account which allowed him to pay the Vet's account. Without the efficiency of this particular bank, would have had me in a stressful situation. No problem is too big for them to sort out and they go out of their way when travelling to make sure I have dealt with everything to make my trip smoother. I will never leave the Bank of Queensland, and I have written to them often telling them about their good service etc.


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    Bank of Queensland savings account reviewed by Helen from Queensland

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  • SGIC

    SGIC car insurance review

    Fantastic Customer Service

    1. Overall customer rating
    2. (Reviewed 15 days ago)

    We bought our daughter a brand new red Barina about 3 years ago after her little white one was written off by another motorist who was on her p plates for the first day, we really wish she knew what the stop sign was for!! Well SCIC had paid out ...  Full review 

    We bought our daughter a brand new red Barina about 3 years ago after her little white one was written off by another motorist who was on her p plates for the first day, we really wish she knew what the stop sign was for!! Well SCIC had paid out our claim for the written off car and the money was in the bank within 1 week, fantastic response, we went shopping for another car, and a bright red 4 door Barina was unloaded at the dealership whilst we were there, she fell in love, so 2 days later we collected it, 2 months later she came home and someone had done over $5k damage to the side of the car in a car park, damaged every panel, this was repaired within 2 weeks and we were very impressed with the claims process, assessment and repair, however the paint has faded and the car looks terrible, apparently it was something to do with the type of paint they were using at the time, I called SCIC, and they followed it up, lifetime guarantee, and the car has been repainted, using a different process, hire car provided due to inconvenience, and it looks fantastic, was amazed that they would do this as it is several years and they did not make anything of it. There premiums have always been fantastic, one quote for her was over $4k, we have never paid more than $800 and she is the primary driver. Cannot recommend them highly enough.


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    SGIC Car Insurance car insurance reviewed by Michelle from South Australia

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  • Commonwealth Bank

    Commonwealth Bank personal loan review

    Digging out of Debt

    1. Overall customer rating
    2. (Reviewed 24 days ago)

    Due to supporting my spouse for the last 2 years on a below average income, I had accrued a moderate amount of debt with different institutions. We have made mistakes and now that my spouse is working we decided it was to to get back on track. ...  Full review 

    Due to supporting my spouse for the last 2 years on a below average income, I had accrued a moderate amount of debt with different institutions. We have made mistakes and now that my spouse is working we decided it was to to get back on track. After speaking to Commonwealth Bank about our finances they convinced us we could save money on a Personal loan and depending on our application could save money consolidating. What a mistake, without providing an upfront rate until we were about to sign the paper work. Now we are paying 17.40% where we were previously paying a total of about 12% and the total repayments have increased by $100 per month. Speak to independent financial councillor before consolidating debt, it doesn't always work out cheaper. Overall the product is poor but the services and customer service is great (and their sales staff are very persuasive). No hard feelings, just beware.


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    Commonwealth Bank Unsecured Personal Loan personal loan reviewed by Zachary from Queensland

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  • Commonwealth Bank

    Commonwealth Bank debit card review

    Best costs, benefits & customer service

    1. Overall customer rating
    2. (Reviewed 25 days ago)

    Commbank was recommended to me by my daughter after, in our general conversation, I revealed the increase in charges for less transactions with my previous provider, Alliance 2 (now Beyond Bank). I now pay no fees on my debit card & have signed u...  Full review 

    Commbank was recommended to me by my daughter after, in our general conversation, I revealed the increase in charges for less transactions with my previous provider, Alliance 2 (now Beyond Bank). I now pay no fees on my debit card & have signed up for online banking, which is convenient for weekends (when the bank is closed) or when I can't get up town to do a transactions with them in person. Talking of 'in person' though, the staff are always polite & helpful, and me being a newby to their services & internet banking appreciates all the information, help, hints & expertise they've given me. Just this week, I also took up my house contents insurance with them. At first, I was told they were cheaper than Beyond Bank so was looking to save a little of my daily bill costs (as lost my job) but also found, as over 50, will have a zero excess and up to $2,000 cover for personal items taken out of the house, ie phone, glasses for the same cost - avoiding a $200 excess was definitely inviting as I had paid insurance premiums for many years & not been able to take advantage of a claim because of the excess.


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    Commonwealth Bank debit card reviewed by Patricia from South Australia

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  • NAB

    NAB bank account review

    Competitive banking made easy with NAB

    1. Overall customer rating
    2. (Reviewed 27 days ago)

    My past experience with personal banking included exuberant fees, time consuming and far from hassle free access to my funds. National Australia Bank can only be described as a breath of fresh air. I am able to transfer funds freely, access my mon...  Full review 

    My past experience with personal banking included exuberant fees, time consuming and far from hassle free access to my funds. National Australia Bank can only be described as a breath of fresh air. I am able to transfer funds freely, access my money without concern that my account will be depleted with transaction fees, and most importantly convenient access. The customer service is always prompt, extremely friendly and helpful. I was recently withdrawing funds for a new car and was offered, with no pressure for assistance in setting up insurance for my new car. I can only recommend them at this time!


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    NAB Classic Banking Account bank account reviewed by Natasha from Queensland

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  • ANZ

    ANZ credit card review

    Personal service and transparent transactions

    1. Overall customer rating
    2. (Reviewed 28 days ago)

    When I was building my house the ANZ bank went over and beyond all other banks to offer me the best interest and conditions. As it wasn't a straight forward loan, they accommodated the fact that it would only be a separate house when it was finish...  Full review 

    When I was building my house the ANZ bank went over and beyond all other banks to offer me the best interest and conditions. As it wasn't a straight forward loan, they accommodated the fact that it would only be a separate house when it was finished and on its own title. In all my dealings with them, I have had the feeling that each bank officer has been dealing with me as a concerned friend. They helped me sort out my mothers estate, found missing money from a long unused travel card, gave me money in a strange city when I arrived without my wallet. I have a financial advisor with them now and he seems to have my welfare as a priority. He gives me good advice, helps me with forms and in general is like a trusted friend. I have never regretted my alliance with this bank.


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    ANZ credit card reviewed by Patricia from Victoria

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  • Heritage Bank

    Heritage Bank term deposit review

    Easy access to funds & service

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreci...  Full review 

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreciate that the service they offered was there for your benefit, not for them to make money off us. Really really appreciated this.


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    Heritage Bank Term Deposit reviewed by Maria from Queensland

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  • St.George

    St.George car loan review

    Frightening and medieval car loan

    1. Overall customer rating
    2. (Reviewed 2 months ago)

    The St George car loans taken out through car dealers are woeful. Even the car salesman said 'if you want to check your loan balance - go through us, it easier'. Hardly a ringing endorsement. You are given no log in for an online account, sent no ...  Full review 

    The St George car loans taken out through car dealers are woeful. Even the car salesman said 'if you want to check your loan balance - go through us, it easier'. Hardly a ringing endorsement. You are given no log in for an online account, sent no paperwork by the bank and generally kept in the dark. Here's the best bit...if you don't pay out the loan before a certain date you are liable for an exorbitant pay out fee. And when you do pay it out you have to demand a pay out acknowledgement! Like St George himself, this loan belongs in the Dark Ages. Avoid like the plague.


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    St.George Car Loan car loan reviewed by Stephen from Queensland

    1 person found this review helpful – do you? Yes flag

  • Suncorp

    Suncorp home insurance review

    Expensive insurance, but worth it at claim process

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.  Full review 

    Insurance is extremely high, although when broken into, the claim process was excellent. I also enjoy the convenience of the mobile app for transfers, bills etc.


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    Suncorp Classic Home Insurance home insurance reviewed by Kylie from Queensland

    3 people found this review helpful – do you? Yes flag

  • InsureandGo

    InsureandGo travel insurance review

    Simple to sign up, simple to make a claim

    1. Overall customer rating
    2. (Reviewed 5 months ago)

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. I...  Full review 

    Simple to buy online, and easy to understand what was included. When our rental car was scratched in Germany, they made processing our claim quick and easy. I was assigned a contact person after my first call and she helped each step of the way. InsureandGo and you really can insure and go!


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    InsureandGo One trip - Bare Essentials travel insurance reviewed by Alison from South Australia

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed 12 months ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

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Rated & Slated - best and worst revealed

  • thumbs up 8.0

    Most of my transactions are made on line. The security system for logging on appears to be more secure than other banks I have experienced. Visiting my nearest branch is always a pleasure as a teller recognises you and greets you by name. Loan applications are fuss free and processing is very rapid. Wouldn't change to another bank.

    Reviewed 2 days ago

  • thumbs up 0.0
    Westpac bank account review by Dmitry from New South Wales

    We tried opening broker trading account with Westpac. What a mess! After faxing all documents from the branch, we were told to wait 24 to 48 hours. Nothing happened. On day three, we started to chase it up. We called the bank employee. She responded she will find out and call back. Needless to say she did not. Went to branch in the afternoon: plenty of smiles, promises to find it out and call - AGAIN - to no avail. When I realised the bank employee was useless, I called Westpac myself. First call: transferred to someone, wait 10 minutes, no reply, hung up. Second call: three transfers (!) from someone who's "not doing it" to someone else who's not doing it either. Took 40 minutes on the phone. Finally, 3rd person was relevant and told he could not trace my application. Apparently, my Monday fax sent by Westpac Employee was put in the garbage bin on the other end. Pretty bad. Human errors do happen, however, but why does it take a whole business day to find it out? As a result - a week passed, opportunities are missed, and the account is still not active. My advice: go with smaller brokers, stay away from Westpac: it's a terrible mess.

    Reviewed 8 days ago

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