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  • Westpac

    Westpac personal loan review

    Their customer service is nothing but helpful

    1. Overall customer rating
    2. (Reviewed 19 minutes ago)

    Due to the last cyclone I was made redundant from work from a natural disaster. Pleaded hardship and was not able to repay my flexi loan, they were so helpful Lifted a big weight of my shoulders and have given me peace of mine for 3 months. They ...  Full review 

    Due to the last cyclone I was made redundant from work from a natural disaster. Pleaded hardship and was not able to repay my flexi loan, they were so helpful Lifted a big weight of my shoulders and have given me peace of mine for 3 months. They also followed up with ph. calls and asked if I was doing ok. Westpac has a heart, I needed it at the time.


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    Westpac personal loan reviewed by Stephen from Queensland

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  • Suncorp

    Suncorp savings account review

    Suncorp has great flexibility and personal service

    1. Overall customer rating
    2. (Reviewed 22 minutes ago)

    I have been with Suncorp for over 20 years. When I was newly divorced with limited funds and a chronic health problem, Suncorp,gave me a housing loan. Now that is long paid out, as a retiree, I have a no fees savings account with them, and a wealt...  Full review 

    I have been with Suncorp for over 20 years. When I was newly divorced with limited funds and a chronic health problem, Suncorp,gave me a housing loan. Now that is long paid out, as a retiree, I have a no fees savings account with them, and a wealth smart allocated pension which does well each year. The staff at my bank are exceptional, personal and efficient.


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    Suncorp eOptions savings account reviewed by Vivienne from Queensland

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  • UBank

    UBank home loan review

    They recorded my salary wrong

    1. Overall customer rating
    2. (Reviewed about 7 hours ago)

    Absolutely terrible. I applied for a home loan in early Feb 2015 after buying a property, with a 45 day settlement. For the next 4 weeks they wanted me to jump through every possible known hoop possible, including: - Stat declaration because my ...  Full review 

    Absolutely terrible. I applied for a home loan in early Feb 2015 after buying a property, with a 45 day settlement. For the next 4 weeks they wanted me to jump through every possible known hoop possible, including: - Stat declaration because my name on the application included my full first and middle name, whilst my bank statement did not include my middle name. - At the time of application I forgot to include that I had a spare $1000 credit card (it was a no annual fee card which I kept as backup but never used). They made me write a letter saying why I did not include this card on the application. As if a CC with a $1,000 limit will affect a $400,000 loan. - Confirmation statement from a credit card company of a card that I had cancelled over one year ago (apparently their credit check still sees the card as listed as active). - Proof of my superannuation (my employer pays super monthly, so my 2 recent payslips did not show the super contributions). - Required me to reduce my current credit card limit (even though I had declared the limit at pre-approval which went through without issue). The frustrating thing is they request additional documents from you ONE AT A TIME (instead of all at once), so every 2-3 days I was submitting an additional document. Their customer service is lousy, and there's always a different person answering the phone, so you have to explain your situation all over again to each customer rep. Each time, you are told that 'this document will be the last'. 4 weeks later, I received a phone call from them saying they are unable to service my loan. This came as a complete shock, as I already got a pre-approval from them (and I got pre-approvals from other banks for $700,000). After demanding to speak to the manager, I was put through to someone senior, who said 'we aren't able to service your loan as your income of $xx,xxx is too low'. The only issue with this statement was that my actual income is actual more than double of xx,xxx! THEY HAD RECORDED MY SALARY WRONG! At this point, it was 1 week before settlement, and I told them to forget it. Visited CBA that afternoon and walked up with a signed loan contract after 90min. And unbelievably, after cancelling the home loan application 1 week prior to settlement, the UBank contract arrived in the mail on the day of settlement. Seriously, if you are going to do home loan, at least record your customer's salary correctly.


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    UBank UHomeLoan home loan reviewed by James from Victoria

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  • ANZ

    ANZ debit card review

    Face to face service in a branch is superior.

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    My experience with the ANZ bank, (and my current accounts) have been mixed at best. I've received some exceptional face to face customer service from a branch in Coffs Harbour, with staff going out of their way to fix a banking error that had bee...  Full review 

    My experience with the ANZ bank, (and my current accounts) have been mixed at best. I've received some exceptional face to face customer service from a branch in Coffs Harbour, with staff going out of their way to fix a banking error that had been made on my account. Yet when presented with the same problem previously, staff on the phone were difficult, and despite spending many hours on the phone over several days trying to resolve the issue, the staff could not assist satisfactorily. There appears to be a huge divide between face to face service in a branch and remote phone and internet service. Otherwise overall I am pleased with the products and their costs in a competitive environment.


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    ANZ Access Advantage debit card reviewed by Nadine from New South Wales

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  • NAB

    NAB credit card review

    Real people, real bank, real service

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    The only 2 times I've accidentally forgotten to pay my credit card bill on time I've rung and explained and had the late fee cancelled. Great people to deal with friendly, understanding and reasonable.  Full review 

    The only 2 times I've accidentally forgotten to pay my credit card bill on time I've rung and explained and had the late fee cancelled. Great people to deal with friendly, understanding and reasonable.


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    NAB credit card reviewed by Col from Queensland

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  • Bankwest

    Bankwest bank account review

    11/10. none better!

    1. Overall customer rating
    2. (Reviewed 1 day ago)

    All 'round easy access, whether it be talking to someone on the phone, online management of accounts or walking into a branch without that gut twist that one tends to experience when walking into a more "traditional" banking environment, (this is ...  Full review 

    All 'round easy access, whether it be talking to someone on the phone, online management of accounts or walking into a branch without that gut twist that one tends to experience when walking into a more "traditional" banking environment, (this is due to the open plan style layout of branch and no lining up). I have never had an unpleasant interaction with a staff member, in fact I think I have been able to walk away almost every occasion, with a genuine sense of exceeded expectations. Great product, great staff and transparent accessibility. Bank west, 10/10!


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    Bankwest bank account reviewed by Anthony from New South Wales

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  • Coles

    Coles car insurance review

    Easy switch-over and kept their "price promise".

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    Although I have only recently changed my car insurance policy over to Coles, so haven't had extensive dealings with them, I was able to take advantage of a great price. I got comparable comprehensive cover to the already significantly discounted o...  Full review 

    Although I have only recently changed my car insurance policy over to Coles, so haven't had extensive dealings with them, I was able to take advantage of a great price. I got comparable comprehensive cover to the already significantly discounted one I previously held, AND they still honoured their offer to beat that price by $100! The only downside I can mention is that not all terms relevant to that promotion were immediately/easily apparent on their quote website, so it was still necessary to call and speak with them, but that was of little consequence. I generally find one ends up doing that when buying insurance anyway. It was all arranged quickly and with little fuss. Great experience overall (so far...).


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    Coles Comprehensive Car Insurance car insurance reviewed by Sarah from Queensland

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  • People's Choice Credit Union

    People's Choice Credit Union car loan review

    Be careful of the insurance extras

    1. Overall customer rating
    2. (Reviewed 14 days ago)

    The loan itself was great, nearly everything was explained in detail. We could pay it out quicker with no penalties, BUT with the loan insurance we were not told this time that even if we paid out the loan early we would not receive back the prop...  Full review 

    The loan itself was great, nearly everything was explained in detail. We could pay it out quicker with no penalties, BUT with the loan insurance we were not told this time that even if we paid out the loan early we would not receive back the proportion of insurance that wasn't used. With past loans we have paid out early with them, we have always received our unused insurance in cash form. Now they keep the unused portion of insurance just in case you take a loan out in the next 12 months???? Sorry, but that's my money. Insurance is not cheap and why should they get to keep it when it when the loan is paid out. I won't be using them for a car loan ever again, and will definitely do my research first. FYI we paid out the load in half the time so presumed we would get about $1800 back from insurance.


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    People's Choice Credit Union Unsecured Personal Loan car loan reviewed by Janine from South Australia

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  • Australia Post

    Australia Post travel insurance review

    Exceptional value for money & easy to purchase

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    It was easy to purchase and staff at Australia Post Leongatha very helpful when I asked some questions. Booklet that came with it was easy to read and the card was easy to store compared to other ones that give you heaps of paperwork. Went on a c...  Full review 

    It was easy to purchase and staff at Australia Post Leongatha very helpful when I asked some questions. Booklet that came with it was easy to read and the card was easy to store compared to other ones that give you heaps of paperwork. Went on a cruise and someone had to be airlifted off at a great expense. Was not specifically listed but came home to find out that this was covered and for only $5 per day. Covered all the things that we thought we may need.


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    Australia Post Comprehensive travel insurance reviewed by Sue from Victoria

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  • RACWA

    RACWA home insurance review

    I felt they thought of my personal safety

    1. Overall customer rating
    2. (Reviewed about 1 month ago)

    My house was recently broken into with a window smashed. They quickly organised a repair person and were concerned that I was by myself and feeling insecure. They offered to stay on the line with me until help arrived.  Full review 

    My house was recently broken into with a window smashed. They quickly organised a repair person and were concerned that I was by myself and feeling insecure. They offered to stay on the line with me until help arrived.


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    RACWA home insurance review by Rowena from Western Australia

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  • Heritage Bank

    Heritage Bank term deposit review

    Easy access to funds & service

    1. Overall customer rating
    2. (Reviewed 3 months ago)

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreci...  Full review 

    They made it easy to break the deposit when we needed to access these funds in an emergency & didn't make us feel like it was a bad thing to access our money like other providers have. They're always happy to help & made you feel like they appreciate that the service they offered was there for your benefit, not for them to make money off us. Really really appreciated this.


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    Heritage Bank Term Deposit reviewed by Maria from Queensland

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  • OnePath

    OnePath life insurance review

    Great features, services and product

    1. Overall customer rating
    2. (Reviewed about 1 year ago)

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet ban...  Full review 

    Very thorough and well catered for superannuation fund in terms of the services offered. A great feature offered by OnePath is multiple contributions where there is a range of parties that can contribute to the fun, by either BPay or internet banking. Parties that can contribute to your OnePath fund can either be yourself in which one can contribute voluntarily, spouse or self employment, each, with its own referenced numbers. In addition, the employer can contribute to your fund with superannuation guarantee, salary sacrifices and employer additional contributions. The range of sub categories of OnePath superannuation fund provides these great features and much more.


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    OnePath life insurance review by Vivian from New South Wales

    1 person found this review helpful – do you? Yes flag

Rated & Slated - best and worst revealed

  • thumbs up 8.0
    UBank savings account review by Jill from South Australia

    Very competitive interest rate and easy to navigate website with confirming emails for every transaction made. Advised in advance of product change and course of action suggested made change easy.

    Reviewed about 7 hours ago

  • thumbs up 6.0
    CGU car insurance review by Lesli from Queensland

    I have agreed value insurance of which value drops each year (for obvious reasons) but the premium goes up annually. Have had to claim a couple of times, customer service could be better. Not very good value for the cost.

    Reviewed 1 day ago

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