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    • HSBC home loan reviews

    How are HSBC home loans rated by the Mozo community?

    56%

    Overall Mozo Community rating: 5.6 out of 10

    HSBC home loans

    Overall rating: 5.6 (21 reviews)

    Last reviewed: 24 December 2011


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    Reviews: 41

    Thumbs up: 33 | Thumbs down: 8

    Featured home loan from HSBC

    • Home Equity (PowerVantage )

    • variable rate

      6.82%

    • comparison rate

      7.08%

    Other home loans

    • Tailored Home Loan (Choice Package)

    • variable rate

      6.52%

    • comparison rate

      6.87%
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    • Professional Plus ($200,000 - $299,999)

    • variable rate

      6.45%

    • comparison rate

      6.79%
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    Recent HSBC home loan reviews

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        11. Overall customer rating
        12. (Reviewed 6 days ago)

      The interest rate on the credit card is too high compared to my NAB credit card. The repayments are extremely high compared to my NAB credit card. In june last year i had to use all my reward points as they ended the rewards program for the type o...       Full review 

      The interest rate on the credit card is too high compared to my NAB credit card. The repayments are extremely high compared to my NAB credit card. In june last year i had to use all my reward points as they ended the rewards program for the type of credit card i had.


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      HSBC home loan reviewed by Wayne from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 days ago)

      We have been with this bank for 3 1/2 years and have had very poor service continually. The information is not clear as most of the staff are Chinese and speak 'chinglish' which makes it very hard to understand exactly what they are saying as wel...       Full review 

      We have been with this bank for 3 1/2 years and have had very poor service continually. The information is not clear as most of the staff are Chinese and speak 'chinglish' which makes it very hard to understand exactly what they are saying as well as making it difficult for them to understand what our issues are to help us. It took almost 6 months to borrow against our equity in our home so that we could purchase a unit. Meanwhile prices had gone up on the properties. When this loan was processed it was not done as we had asked and has a higher interest rate and we are still not sure how it all works. We have borrowed for and bought 6 homes with other banks mostly through mortgage brokers and wish we had done this for our last loan. Their charges for leaving the bank are huge so at this stage we are not able to exit the loan. The value of our house has gone down also so selling is also not an option. HSBC set up 2 accounts and wont transfer funds to the home loan account so we have to do it manually each month which is a problem as my husband is traveling. My husband works overseas and he is payed into HSBC which is why we initially went with them as we thought that would be easier. We were so wrong. We would have been so much better off if we borrowed the money from overseas at a much lower interest rate but this was not even mentioned as an option by them. They are not making any advice to help the consumer. There are no bank offices on the Sunshine Coast so we have to drive to Brisbane if there are any problems or to sign papers etc which is also a major inconvenience and more costs. In general we are very disappointed in HSBC's service, products, communication and situation. We will never borrow from them for a home again. We could not recommend them to anyone but would warn others NOT to deal with them if they have the choice.


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      HSBC home loan reviewed by Mandy from Queensland

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      I like this way of conducting my home loan because with a line of credit, I can pay it back at any time and with the line of credit, I am able to use the equity at any time without needing to apply to the bank       Full review 

      I like this way of conducting my home loan because with a line of credit, I can pay it back at any time and with the line of credit, I am able to use the equity at any time without needing to apply to the bank


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      HSBC home loan reviewed by Amanda from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 month ago)

      We like this product as we've been able to save a lot of money in interest since all our income goes straight into the home loan account reducing our principal and interest at an accelerated rate. Access to money is no problem and we can always r...       Full review 

      We like this product as we've been able to save a lot of money in interest since all our income goes straight into the home loan account reducing our principal and interest at an accelerated rate. Access to money is no problem and we can always re-draw on the surplus funds we have with a minimum of fuss. Interest rates are very reasonable and the relationship managers at Chatswood, Sydney are excellent


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      HSBC home loan reviewed by Michael from New South Wales

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        11. Overall customer rating
        12. (Reviewed 2 months ago)

      If you got introduction rate, you will have trouble in the first 3 years. you cannot refinance to other banks, you cannot negotiate your rate, you cannot change to fixed rate. You cannot get any answer from call centre. You have to talk your rude ...       Full review 

      If you got introduction rate, you will have trouble in the first 3 years. you cannot refinance to other banks, you cannot negotiate your rate, you cannot change to fixed rate. You cannot get any answer from call centre. You have to talk your rude relationship manager no matter how small the issue is.


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      HSBC home loan reviewed by Sydney from New South Wales

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        11. Overall customer rating
        12. (Reviewed 4 months ago)

      I have refinanced our home loan with HSBC a year ago. The Relationship Manager told me about the interest I was going to have back then but did NOT mention about the exit fees in terms of dollar, it was too late to back out when I found out it was...       Full review 

      I have refinanced our home loan with HSBC a year ago. The Relationship Manager told me about the interest I was going to have back then but did NOT mention about the exit fees in terms of dollar, it was too late to back out when I found out it was a staggering $7000-$7500! Should have I been made aware, I would definitely weigh the pros and cons, honestly, it was not a fair deal HSBC!


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      HSBC home loan reviewed by Florence padilla from New South Wales

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        11. Overall customer rating
        12. (Reviewed 4 months ago)

      I like that they had a good option for me to choose.       Full review 

      I like that they had a good option for me to choose.


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      HSBC home loan reviewed by Ying from Queensland

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        11. Overall customer rating
        12. (Reviewed 5 months ago)

      HSBC have been flexible in their approach, providing great feedback and advice when I last relocated my home from NSW to SA. The loan was transferred without huge refinance costs and the Adelaide Office was very responsive to my needs.       Full review 

      HSBC have been flexible in their approach, providing great feedback and advice when I last relocated my home from NSW to SA. The loan was transferred without huge refinance costs and the Adelaide Office was very responsive to my needs.


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      HSBC home loan reviewed by Warren porteous from South Australia

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        11. Overall customer rating
        12. (Reviewed 6 months ago)

      Never trust a banker no matter how nice and friendly they seem - always, always, always read the fine print and get an independent opinion.       Full review 

      Never trust a banker no matter how nice and friendly they seem - always, always, always read the fine print and get an independent opinion.


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      HSBC home loan reviewed by Kerry from Australian Capital Territory

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        11. Overall customer rating
        12. (Reviewed 7 months ago)

      It's accessible ove seas in Asia. Convenient but they do not open during weekends so its hard if u need to withdraw money. They have customer service and ensure your looked after if u have any problems and explain everything in depth if u need hel...       Full review 

      It's accessible ove seas in Asia. Convenient but they do not open during weekends so its hard if u need to withdraw money. They have customer service and ensure your looked after if u have any problems and explain everything in depth if u need help..bank loan rates are better then most bank offer


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      HSBC home loan reviewed by Yvonne from Victoria

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      I like the service provide by this bank however the loan interest rate is just too high.       Full review 

      I like the service provide by this bank however the loan interest rate is just too high.


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      HSBC home loan reviewed by Mason from New South Wales

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      There is only one branch and that is in the city of Brisbane. Very difficult to get to when you live in the suburbs       Full review 

      There is only one branch and that is in the city of Brisbane. Very difficult to get to when you live in the suburbs


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      HSBC home loan reviewed by Irene from Queensland

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        11. Overall customer rating
        12. (Reviewed 9 months ago)

      HSBC is a truly customer focused bank that provides excellent value for money. Since we have changed our banking services to HSBC they have been honets and transparent with all of their products pros and cons, relevant to our needs. Our HSBC advis...       Full review 

      HSBC is a truly customer focused bank that provides excellent value for money. Since we have changed our banking services to HSBC they have been honets and transparent with all of their products pros and cons, relevant to our needs. Our HSBC advisor is always available to provide us with accurate advice, helping us find the right solution, even if it has been with another financial institution. HSBC's loan set-up fees where definitely the lowest for a Construction loan, and the ongoing fees minimal. The Premier package has some excellent benefits which really suit our needs; allowing us to continue with off-set facilities for our loan, as well as fee free credit cards with a competitive points reward system. the only negative expereince we have is that our advisor is based in NSW, while we live in WA. Apart from the time differences, there have been some minor issues with property valuation and construction methods and timelines in WA compared to Eastern States, which our HSBC advisor was more versed in.


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      HSBC home loan reviewed by Marcus from Western Australia

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        11. Overall customer rating
        12. (Reviewed 10 months ago)

      Their "Premier" product is great, especially with the personal banker service.       Full review 

      Their "Premier" product is great, especially with the personal banker service.


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      HSBC home loan reviewed by Mat from New South Wales

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        11. Overall customer rating
        12. (Reviewed 12 months ago)

      HSBC's customer service is top notch, professional and hassle free, I can use their rivals' ATMs with transfers without incurring any fees. They are a friendly company, always willing to extend a helping hand, consistently flexible with persona...       Full review 

      HSBC's customer service is top notch, professional and hassle free, I can use their rivals' ATMs with transfers without incurring any fees. They are a friendly company, always willing to extend a helping hand, consistently flexible with personal and home loans whenever they lend. HSBC provides sound financial advice for my portfolio of investments, and with integrity too, saving me from unnecessary worry and predicament. Though HSBC may not be one of the top four banks in Aussie land, they are top in customer care and heart, something I experienced firsthand. Whenever I travel overseas, I can always trust HSBC with my money, their Internet banking is fast, reliable and enforced with tight security. HSBC is more accessible worldwide than any other Australian banks, their international staff are very courteous and generous with their thanks!


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      HSBC home loan reviewed by Melly from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      HSBC is one of the best banks worldwide...       Full review 

      HSBC is one of the best banks worldwide...


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      HSBC home loan reviewed by Jenia from Victoria

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      It enabled us to pay a large amount off our home loan that we wouldn't have been able to with our last bank. Been really happy.       Full review 

      It enabled us to pay a large amount off our home loan that we wouldn't have been able to with our last bank. Been really happy.


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      HSBC home loan reviewed by Nadine from South Australia

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      Very happy with my Home Loan. Not a lot of interaction though.       Full review 

      Very happy with my Home Loan. Not a lot of interaction though.


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      HSBC home loan reviewed by Fred from Queensland

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        11. Overall customer rating
        12. (Reviewed about 1 year ago)

      very helpful service every time I visit the branch.       Full review 

      very helpful service every time I visit the branch.


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      HSBC home loan reviewed by Mariusz from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Do not ever try to apply for their home loans. There are so many traps and pitfalls.       Full review 

      Do not ever try to apply for their home loans. There are so many traps and pitfalls.


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      HSBC home loan reviewed by Hazel from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      The home loan product has very competitive interest rate, HSBC is large international bank, hence very solid and robust financial institution, but their rates are lower than big four or five. They also have promotion from time to time, there was 3...       Full review 

      The home loan product has very competitive interest rate, HSBC is large international bank, hence very solid and robust financial institution, but their rates are lower than big four or five. They also have promotion from time to time, there was 3.99% variable for 12 month promotion back in March and I have joined them based on 1.5% off standard variable, mind you, their standard rates are already better off the big local banks and their fees are lower, plus you can now use any Westpac ATM anywhere in Australia, for free.


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      HSBC home loan reviewed by Joe from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      Great product from the bank. Does not go through a loans person.       Full review 

      Great product from the bank. Does not go through a loans person.


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      HSBC home loan reviewed by Colin from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      I have had an equity line of credit home loan connected with a credit card. I love the flexibility - we pay everything on credit card and HSBC automatically pays this on the last day from our home loan. We have put all our earnings etc. into the...       Full review 

      I have had an equity line of credit home loan connected with a credit card. I love the flexibility - we pay everything on credit card and HSBC automatically pays this on the last day from our home loan. We have put all our earnings etc. into the Line of credit account. Reduces interest payable especially as it is calculated daily. Need to exercise control though!


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      HSBC home loan reviewed by Nanette from Victoria

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        11. Overall customer rating
        12. (Reviewed over 1 year ago)

      HSBC Premier Business Banking Manager was very easy to deal with and very helpful. We transferred 3 loans to them and it was all done easily.       Full review 

      HSBC Premier Business Banking Manager was very easy to deal with and very helpful. We transferred 3 loans to them and it was all done easily.


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      HSBC home loan reviewed by Lisa from Queensland

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        11. Overall customer rating
        12. (Reviewed about 2 years ago)

      The package has a lower monthly fee and slightly lower interest rate compared to Big 4. Good customer service as well.       Full review 

      The package has a lower monthly fee and slightly lower interest rate compared to Big 4. Good customer service as well.


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      HSBC home loan reviewed by Feng from Victoria

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      HSBC charge competitive home loan rates But they are not very well organized and take a long time to process everything       Full review 

      HSBC charge competitive home loan rates But they are not very well organized and take a long time to process everything


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      HSBC home loan reviewed by Eva from South Australia

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      HSBC's premier package makes a big difference to the home loan interest rate, great package!       Full review 

      HSBC's premier package makes a big difference to the home loan interest rate, great package!


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      HSBC home loan reviewed by Sheree from Victoria

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      HSBC have helpful and attentive staff. More branches would be useful as well as ATMs, though that being said, I'm overall very happy with HSBC.       Full review 

      HSBC have helpful and attentive staff. More branches would be useful as well as ATMs, though that being said, I'm overall very happy with HSBC.


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      HSBC home loan reviewed by Scott from New South Wales

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      HSBC have a good discounted rate off standard home loan and good offset a/c offered       Full review 

      HSBC have a good discounted rate off standard home loan and good offset a/c offered


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      HSBC home loan reviewed by Jinny from Victoria

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        11. Overall customer rating
        12. (Reviewed over 2 years ago)

      My home loan with HSBC is good value. They are a trustworthy bank.       Full review 

      My home loan with HSBC is good value. They are a trustworthy bank.


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      HSBC home loan reviewed by Stephen from Western Australia

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