Internet banking OK. App is good. As soon as you have to speak to someone, it is horrible.
Refinanced with HSBC with a refinance offer. Was generally an ok refinance process with a few issues along the way but nothing major. The website itself and app are horrendous. Much worse than other banks I've used and no support for basic things like PayID. Customer Service has also been fairly hit and miss. Lots of promises and talk of doing things for me but have to constantly chase them up or just have issues unresolved. Not very happy with them.
HSBC have been easy to deal with and helpful in every way possible. Their customer service is friendly and professional. Their products are flexible and they are always interested in how to improve their service. They outrate all the other banks we have ever been with by a country mile!
Hey there, fellow banking enthusiasts! Let's dive into my HSBC Bank review, sharing why you might like or dislike this financial titan. Here are the pros and cons you should know: Pros: 1. **Jet-Setter's Paradise:** If you're a globetrotter or dream of international ventures, HSBC's global presence ensures you'll never feel stranded far from home. 2. **Product Wonderland:** HSBC's got you covered with a wide range of financial goodies – from snazzy savings accounts to investment options that'll make your wallet dance. 3. **Tech Savvy at Your Fingertips:** Say goodbye to queue nightmares! HSBC's online and mobile banking platforms make handling finances a cakewalk. 4. **VIP Treatment:** Bigwig clients, take note! HSBC's wealth management services cater to your swanky financial demands. Cons: 1. **Branch Locator Quest:** If you crave face-to-face interactions, HSBC's physical branches might not be as numerous as your neighborhood bank's. 2. **Hit-or-Miss Service:** While many folks enjoy seamless service, a few grumble about customer service hiccups now and then. 3. **Fee Frenzy Alert:** Keep your magnifying glass handy! Some services come with higher fees, so peek into the fine print to dodge those pesky surprises. 4. **Budget-Conscious Blues:** Pinching pennies? HSBC's products might demand a tad higher minimum balance than your frugal heart desires. In a nutshell, HSBC's global appeal and product variety make it an attractive choice, but the limited branches and customer service quirks might sway your opinion. Take a moment to mull over your specific needs and match them with this review to find your perfect banking match. Happy banking, folks! May your financial journey be one for the books!
Extended on our current home loan. Was the most frustrating time consuming process
I like this bank but the processing times are huge... refinanced my homeloans to geta better rate but the time all the paperwork was done the rate was the same as what ended up with.
The worst loan approval process ever experienced. I am a HSBC customer with an existing home loan and the interest only period was about to expire so I went through the application process for a new loan. That was six months ago and my loan still hasn’t been approved. Each month is a new request for more information, more forms and more support documentation. It’s just ridiculous and no end in sight.
Mobile banking app has improved & now quite good. I have an awesome fixed rate but variable has gone up & up, now not competitive. Customer service is good, and cash back deal was great at sign up. Will shop around once fixed rate is expiring!
When RBA rates go down they take months to pass on savings, but RBA increases result in an instant rate increase
HSBC online system is terrible. So is their customer service. I cant move money between my accounts! The issue has been going on for a month and I am stuck without access to my own money.
Terrible Experience from the beginning to remortgage. Got trapped for two years and sucked up all the future investment plans and now frustrated and disappointed. Just waiting for the bloody two years contract to be over. Never recommended for young people who would want progress in life. They will do nothing for you but trap you.
Absolute worst internet banking and service. will never use them again.
LIKE: There is no waiting in queue when calling. Interest rates are very competitive. Call centre is always friendly.
I just spent 1 hour on the phone to them just to get the correct BPAY details so I could pay my credit card. Thats not unusual. My home loan came off a fixed term a month ago, into a time when interest rates are around 1.9% to 2.6% with other banks variable. They smacked me 4.75% and have still not finalised what my variable rate will be and it's been now 5 weeks after my loan came off fixed. They are purposely ensuring they took this time so they could just charge me whatever rate they wanted. I have had to threaten legal action and AFCA to even get them to offer me a better rate which is still more than what is advertised. AFCA took 1 year to credit mistakes with them on my accounts and it's still not finalised. It cost me my health, do not use them.
Interest rates have been lowered by RBA, yet no offers to lower my loan rates have been received. This is unacceptable in today's market. Banks should be more proactive in this area.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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