7.5/10

Based on 21657 NAB product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

NAB bank accounts

National Australia Bank is one of the big four banks that provide a large variety of financial products to the Australian Community. In recent times, NAB has set itself apart from the other big four banks by expanding its ATM network, removing many fees and maintaining low standard variable home loan rates. NAB's changes to its financial products have made its home loan, credit card loans, savings accounts and personal loans more competitive within the banking industry.

NAB offers the following bank accounts

Rates and fees verified as correct at 11 September 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Classic Banking Account (with Platinum Visa Debit Card)

$10.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0.01% p.a.

Classic Banking Account (with Standard Visa Debit Card)

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0.01% p.a.

How are NAB bank accounts rated?

Mozo users have rated NAB bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
NAB bank accounts customer reviews
Overall
7.7/10
Price
7.3/10
Features
6.8/10
Customer service
7.7/10
Convenience
7.9/10
Trust
7.7/10
Based on 4219 NAB product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent NAB bank account reviews

NAB Classic Banking Account (with Standard Visa Debit Card)
Overall 9/10
They are great value and customer service.

The in person experience is second to none. They are always friendly and helpful. I have had a few issues with my card, getting issued in the wrong sir name, however when I went in person they were very fast easy to respond and resolve the issue. I requested a refund for a wrong transaction, however the company that did it fixed it within 24 hours. The bank however sent me a email 6 months later applogies for the delays and saying is it fixed now. Was very poor service, and even though I had resolved the issue myself, I would of expected a faster response time.

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The in person experience is second to none. They are always friendly and helpful. I have had a few issues with my card, getting issued in the wrong sir name, however when I went in person they were very fast easy to respond and resolve the issue. I requested a refund for a wrong transaction, however the company that did it fixed it within 24 hours. The bank however sent me a email 6 months later applogies for the delays and saying is it fixed now. Was very poor service, and even though I had resolved the issue myself, I would of expected a faster response time.

Price
10/10
Features
10/10
Customer service
7/10
Convenience
8/10
Trust
9/10
Less
Amanda, Victoria, reviewed 15 days ago
NAB Classic Banking Account (with Standard Visa Debit Card)
Overall 10/10
Innovative, customer-focused banking.

I've been banking with NAB for over 10 years and can confidently say it's one of the best banking experiences I've had. Here’s why:Why I Like NAB:Customer Service Excellence: Every time I’ve needed assistance, NAB’s customer service has been prompt, professional, and genuinely helpful. Whether it's a simple inquiry or a more complex issue, the staff goes above and beyond to ensure a positive outcome.Innovative Digital Banking: NAB’s mobile app and online banking platform are top-notch. The interface is user-friendly, intuitive, and packed with features that make managing finances a breeze. I particularly appreciate the instant notifications for transactions, which adds an extra layer of security and peace of mind.Comprehensive Financial Products: From savings accounts to home loans, NAB offers a wide range of products tailored to different needs. I found their home loan options particularly competitive, with flexible terms and clear, transparent communication throughout the process.Community Focus: NAB’s commitment to supporting local communities and small businesses is something I truly admire. Their various initiatives show that they are not just about profit but also about making a positive impact.Things to Consider:Interest Rates: While NAB offers competitive products, their interest rates, particularly on savings accounts, might not always be the highest in the market. It's worth shopping around if interest income is your top priority.Branch Availability: NAB has reduced the number of physical branches, focusing more on digital services. This is great for those who prefer online banking, but if you rely on in-person service, it’s something to consider.Fees: Like many banks, NAB has fees on certain accounts and transactions. While they are generally transparent about these, it's important to read the fine print and ensure you understand the fee structure to avoid any surprises.Final Thoughts:Overall, NAB has proven to be a reliable, innovative, and customer-focused bank. Whether you're looking for a simple everyday account, a home loan, or business banking, NAB is a strong contender. Their blend of modern digital tools with a focus on community and customer service makes them stand out in the crowded banking landscape.

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I've been banking with NAB for over 10 years and can confidently say it's one of the best banking experiences I've had. Here’s why:Why I Like NAB:Customer Service Excellence: Every time I’ve needed assistance, NAB’s customer service has been prompt, professional, and genuinely helpful. Whether it's a simple inquiry or a more complex issue, the staff goes above and beyond to ensure a positive outcome.Innovative Digital Banking: NAB’s mobile app and online banking platform are top-notch. The interface is user-friendly, intuitive, and packed with features that make managing finances a breeze. I particularly appreciate the instant notifications for transactions, which adds an extra layer of security and peace of mind.Comprehensive Financial Products: From savings accounts to home loans, NAB offers a wide range of products tailored to different needs. I found their home loan options particularly competitive, with flexible terms and clear, transparent communication throughout the process.Community Focus: NAB’s commitment to supporting local communities and small businesses is something I truly admire. Their various initiatives show that they are not just about profit but also about making a positive impact.Things to Consider:Interest Rates: While NAB offers competitive products, their interest rates, particularly on savings accounts, might not always be the highest in the market. It's worth shopping around if interest income is your top priority.Branch Availability: NAB has reduced the number of physical branches, focusing more on digital services. This is great for those who prefer online banking, but if you rely on in-person service, it’s something to consider.Fees: Like many banks, NAB has fees on certain accounts and transactions. While they are generally transparent about these, it's important to read the fine print and ensure you understand the fee structure to avoid any surprises.Final Thoughts:Overall, NAB has proven to be a reliable, innovative, and customer-focused bank. Whether you're looking for a simple everyday account, a home loan, or business banking, NAB is a strong contender. Their blend of modern digital tools with a focus on community and customer service makes them stand out in the crowded banking landscape.

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Jessica, New South Wales, reviewed 15 days ago
NAB Bank Account
Overall 5/10
sexism at its best.

My bank is NAB. I am new to Australia and moved together with my husband and our three children last March. We are both highly skilled workers, and I have been a Finance Manager for the past decade. When I arrived at our local NAB branch with my husband to open a joint account, the person in charge only talked to my husband assuming he was the sole decision maker and the only person who understood what a bank account was. I hold more degrees than my husband and unlike him, I work in Finance. I have never felt so devalued as a woman. This is the reason why I am keen to participate to this survey as I felt we were back in the 1950s. I walked out from the appointment very distressed and angry with the overall attitude of the NAB employee we faced. My husband was as surprised and angry as I was.

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My bank is NAB. I am new to Australia and moved together with my husband and our three children last March. We are both highly skilled workers, and I have been a Finance Manager for the past decade. When I arrived at our local NAB branch with my husband to open a joint account, the person in charge only talked to my husband assuming he was the sole decision maker and the only person who understood what a bank account was. I hold more degrees than my husband and unlike him, I work in Finance. I have never felt so devalued as a woman. This is the reason why I am keen to participate to this survey as I felt we were back in the 1950s. I walked out from the appointment very distressed and angry with the overall attitude of the NAB employee we faced. My husband was as surprised and angry as I was.

Price
5/10
Features
4/10
Customer service
2/10
Convenience
3/10
Trust
10/10
Less
Marguerite, Victoria, reviewed 13 days ago
NAB Classic Banking Account (with Standard Visa Debit Card)
Overall 8/10
Survey

Don’t dislike anything or think anyone should be aware of anything

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Don’t dislike anything or think anyone should be aware of anything

Less
Crystal, Queensland, reviewed 29 days ago
See all bank account reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

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