personal loan reviews
Read the latest personal loan reviews from the Mozo community. Thousands of Australians have reviewed their loan provider to give you the low down on everything from the cheapest loans to the best customer service.
See all personal loan reviews here, or search our reviews to find reviews about specific lenders.
Featured personal loan review
Suncorp personal loans
Overall rating: 10 / 10
Overall, my Suncorp personal loan is a great product. It is easy to understand, very straightforward, hassle free and has a good interest rate.
–
Michelle from New South Wales
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Search the reviewsPersonal loan reviews
ANZ personal loan
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Overall Rating
6 -
Pricing
3 -
Product Features
6 -
Customer Service
3 -
Convenience
6 -
Trust
4
I like that it is convenient and accessible. – Jayne from Victoria, an ANZ personal loan customer. Reviewed about 14 hours ago
Westpac personal loan
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Overall Rating
- -
Pricing
10 -
Product Features
10 -
Customer Service
10 -
Convenience
10 -
Trust
-
I like the way the loan is streamlined to meet my needs. – David from Queensland, a Westpac personal loan customer. Reviewed about 14 hours ago
BankWest personal loan
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Overall Rating
1 -
Pricing
1 -
Product Features
1 -
Customer Service
1 -
Convenience
2 -
Trust
2
I would never use this bank again. I was so offended when they told me I couldn't have a personal loan because I had too much money saved for a personal loan in which I needed just 5000.00 to buy my car outright. – Chantellle from Western Australia, a BankWest personal loan customer. Reviewed about 15 hours ago
QANTAS Staff Credit Union personal loan
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Overall Rating
1 -
Pricing
2 -
Product Features
0 -
Customer Service
0 -
Convenience
0 -
Trust
0
Personal Loans department lack customer service and product knowledge,let alone professionalism. Could not explain why loan they say would take 48hours took 174hours to approve and it was only looked at because we called after a week. Only borrowing $8000 for a car for our son. Been with QFCU for 12years. Definitely seeking to refinance with an organisation that is professional and have excellent product knowledge. – Liz from Victoria, a QANTAS Staff Credit Union personal loan customer. Reviewed 13 days ago
ANZ personal loan
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Overall Rating
2 -
Pricing
2 -
Product Features
0 -
Customer Service
1 -
Convenience
10 -
Trust
3
I do not like the withdrawal fees. – Kym from New South Wales, an ANZ personal loan customer. Reviewed 14 days ago
ANZ personal loan
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Overall Rating
8 -
Pricing
6 -
Product Features
7 -
Customer Service
8 -
Convenience
7 -
Trust
7
Nice Loan for students up to $20000 – Hamed from New South Wales, an ANZ personal loan customer. Reviewed 14 days ago
Arab Bank Australia personal loan
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Overall Rating
3 -
Pricing
1 -
Product Features
1 -
Customer Service
5 -
Convenience
3 -
Trust
1
They're ok. – ricky from New South Wales, an Arab Bank Australia personal loan customer. Reviewed 14 days ago
GE Money personal loan
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Overall Rating
0 -
Pricing
0 -
Product Features
0 -
Customer Service
0 -
Convenience
0 -
Trust
0
GE is a rip off and we have had nothing but problems from them. They hassle us 24/7 about paying the debt and we are not even behind on anything!! They ring before the debt is due and then 3 more times during the week or more. I wish we could get rid of them. – kirsty from Western Australia, a GE Money personal loan customer. Reviewed 20 days ago
NAB personal loan
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Overall Rating
10 -
Pricing
8 -
Product Features
6 -
Customer Service
10 -
Convenience
10 -
Trust
10
I liked the service. Any problems that we had they contacted us straight away and it was easily fixed. – fiona from Victoria, a NAB personal loan customer. Reviewed 20 days ago
NAB personal loan
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Overall Rating
8 -
Pricing
5 -
Product Features
8 -
Customer Service
9 -
Convenience
5 -
Trust
8
I actually found the customer service at the start of the process above and beyond expectation however when it came to the actually face to face BRANCH component it left a bit to be desired. The call centre staff were very cheerful and helpful. I was impressed... however it did highlight how bad the branch service was unfortunately. – Skye from Queensland, a NAB personal loan customer. Reviewed 20 days ago
Bendigo Bank personal loan
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Overall Rating
4 -
Pricing
7 -
Product Features
8 -
Customer Service
8 -
Convenience
6 -
Trust
7
they are not prepared to work with a loyal customer to achieve a favorable outcome. inflexible – Lee from Queensland, a Bendigo Bank personal loan customer. Reviewed 21 days ago
St George personal loan
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Overall Rating
6 -
Pricing
6 -
Product Features
2 -
Customer Service
6 -
Convenience
5 -
Trust
6
I used to like how they would phone me when my loan was coming up for maturity and offer me better interest rates/terms. I don't like how they don't offer me this service anymore. – Nicole from New South Wales, a St George personal loan customer. Reviewed 24 days ago
Savings & Loans personal loan
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Overall Rating
7 -
Pricing
5 -
Product Features
2 -
Customer Service
7 -
Convenience
10 -
Trust
9
they have flexibility with re-draws (to a point anyway) – Shelley from South Australia, a Savings & Loans personal loan customer. Reviewed 24 days ago
MyState personal loan
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Overall Rating
6 -
Pricing
5 -
Product Features
3 -
Customer Service
7 -
Convenience
8 -
Trust
8
it has cheap interest rates – gaynor from Tasmania, a MyState personal loan customer. Reviewed 24 days ago
Commonwealth Bank personal loan
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Overall Rating
9 -
Pricing
9 -
Product Features
8 -
Customer Service
10 -
Convenience
10 -
Trust
10
They were great, the service was great we have all of our ACCTS with them. They went above and beyond our needs – Alisha from New South Wales, a Commonwealth Bank personal loan customer. Reviewed 27 days ago
Commonwealth Bank personal loan
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Overall Rating
3 -
Pricing
3 -
Product Features
4 -
Customer Service
2 -
Convenience
1 -
Trust
2
Don't really like anything about the Commonwealth bank.... pay is usually late (bank never can tell me why)? and they will still charge me late fees on my direct debits. :( However i have had this bank account for many years and will remain a loyal customer! I do like the Commonwealth's Netbanking.. easy to log on and once logged on, menu options are great. – Jaylee from Victoria, a Commonwealth Bank personal loan customer. Reviewed 28 days ago
Sydney Credit Union personal loan
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Overall Rating
9 -
Pricing
6 -
Product Features
- -
Customer Service
10 -
Convenience
8 -
Trust
9
There's no attempt to sweet-talk you into something you don't need or borrow more than you need; unlike the pressure tactics used by the bigger banks. They are also very understanding and communicative should a situation arise where you can't make payment; I've experienced some of the bigger banks before on this and they just plain don't care, no matter what the situation, causing financial pain unreasonably. – Mel from New South Wales, a Sydney Credit Union personal loan customer. Reviewed 28 days ago
NAB personal loan
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Overall Rating
2 -
Pricing
6 -
Product Features
3 -
Customer Service
5 -
Convenience
1 -
Trust
8
In person i have no problems but when it comes to over the phone contact its rare to get someone you understand, and being a personal loan it should be my choice as to when and where the money goes but i had to go out and get invoices for everything i was using the money for before they would issue the money and even then it was all in bank cheques which was a pain in the butt considering it took me a whole day to organise all the invoices and then they can only transfer some of the loan as cash to my account. I'm of the opinion that if you are contracted to pay this money back it is yours to do as you will and not have to go out and purchase everything at once (it was to help purchase all the appliances etc as i was moving out) so all in all i was very unimpressed by the way i had to use the money. – rachael from New South Wales, a NAB personal loan customer. Reviewed 28 days ago
St George personal loan
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Overall Rating
7 -
Pricing
7 -
Product Features
6 -
Customer Service
9 -
Convenience
10 -
Trust
10
My personal loan is flexible with so many options on payment plans and they never fail on great customer service – Lauren from Australian Capital Territory, a St George personal loan customer. Reviewed 28 days ago
NAB personal loan
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Overall Rating
8 -
Pricing
9 -
Product Features
6 -
Customer Service
9 -
Convenience
8 -
Trust
9
I like the way we discussed which interest rate suited my life/income and projected income. We went fixed. – Annette from Queensland, a NAB personal loan customer. Reviewed 28 days ago
CUA personal loan
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Overall Rating
0 -
Pricing
0 -
Product Features
0 -
Customer Service
0 -
Convenience
0 -
Trust
0
This is a terrible car loan company to choose. They took 3 weeks for approval. Each time I had to contact them and tried to push them to get it done. No one would call me up from CUA. After it was approved I was advised to go to the closest branch (Randwick) also I had to join as a member that cost $10. Then after that I had to come back again to draw up a cheque for finance. which had to be another day. But I was told they were too busy and couldn't do it for another 3 working days latter. So I decided I had to select the next closest branch which was (Burwood) which i had to take another day off work to do that. SO when we tried to organise everything with the bank to get the bank cheque we were advised that the person that would be handling my case was the manager. Before the cheque was processed I asked a question "if the deal for the car fell through for any reason would there be any problem?" She told us you can cancel it no problem yeah it happens all the time. But we were not advised yes there is a fee for cancellation. She didn't mention anything about any charges if you cancel the loan. When we went to buy the car afterwords the private car owner decided not to sell his car. So i had to cancel the loan and cheque. This is when all the stress started.. No one from any branch knew what to do. It took a week to cancel the loan in which i was charged interest Daily. Plus I put up with all these fees and trouble and extra days of work I had to take off to go to the branch. Now for some reason the branch manager I initially spoke to is busy or not contactable. CUA just doesn't CARE !!!! IT'S the person that takes the loan out that pushes them to get it done. AND I only successfully received feedback from them because I have made complaint here on Mozo. I STRONGLY ADVISE EVERYONE NOT TO USE CUA. ALSO THEY CAN CHANGE THE RATE ANYTIME! ITS NOT A FIXED RATE!! – TIM from New South Wales, a CUA personal loan customer. Reviewed 28 days ago
Heritage Building Society personal loan
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Overall Rating
10 -
Pricing
10 -
Product Features
10 -
Customer Service
10 -
Convenience
10 -
Trust
10
I had my personal loan for my car through Heritage and they were absolutely fantastic. I was always given payout figures and regular updates on my balance throughout the loan and when I wanted to pay out the loan early, I was congratulated instead of being stung with hefty fees. I would always go through Heritage for a loan again. – Joel from Queensland, a Heritage Building Society personal loan customer. Reviewed 28 days ago
BankSA personal loan
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Overall Rating
10 -
Pricing
10 -
Product Features
- -
Customer Service
10 -
Convenience
10 -
Trust
10
Like: Ease of application, the communication and friendliness of the bank staff. No dislikes. – Suzanne from South Australia, a BankSA personal loan customer. Reviewed about 1 month ago
ANZ personal loan
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Overall Rating
6 -
Pricing
5 -
Product Features
6 -
Customer Service
7 -
Convenience
6 -
Trust
5
I like the redraw facility that they have and that I am allowed to pay more than the monthly requirement. – Lenore from Victoria, an ANZ personal loan customer. Reviewed about 1 month ago
NAB personal loan
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Overall Rating
8 -
Pricing
6 -
Product Features
6 -
Customer Service
10 -
Convenience
2 -
Trust
6
great service - always friendly & helpful. However, since the NAB just closed the branch closest to my home & also the branch closest to my work, my closest branch always has a queue of at least 10 customers - if you're going to close branches, please put more staff on. – anna from Victoria, a NAB personal loan customer. Reviewed about 1 month ago
ANZ personal loan
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Overall Rating
4 -
Pricing
5 -
Product Features
2 -
Customer Service
4 -
Convenience
8 -
Trust
4
It's not worth getting a personal loan when you consider all the interest they charge, I mean what's the point of an administration fee, its all done by computers and people overseas. – Alicia from New South Wales, an ANZ personal loan customer. Reviewed about 1 month ago
St George personal loan
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Overall Rating
1 -
Pricing
2 -
Product Features
1 -
Customer Service
0 -
Convenience
2 -
Trust
0
Really needed the loan at the time and was treated like a second class citizen, but needed money straight away so went through with application as it was almost complete, however if I had more time would have never used them and will never use them again in the future once I have paid this loan out. – Nicole from Queensland, a St George personal loan customer. Reviewed about 1 month ago
Westpac personal loan
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Overall Rating
7 -
Pricing
5 -
Product Features
5 -
Customer Service
7 -
Convenience
5 -
Trust
8
No fuss, the repayments come out fortnightly with my pay – Renae from New South Wales, a Westpac personal loan customer. Reviewed about 1 month ago
Commonwealth Bank personal loan
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Overall Rating
8 -
Pricing
8 -
Product Features
7 -
Customer Service
9 -
Convenience
6 -
Trust
7
Excellent customer service, no fuss banking, competitive rates! – Willy from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
Commonwealth Bank personal loan
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Overall Rating
8 -
Pricing
4 -
Product Features
6 -
Customer Service
9 -
Convenience
10 -
Trust
10
We have had 2 personal loans through Commonwealth bank and both times they have been so helpful and kind. No fuss they do everything there in front of you and applying online is also very simple. – Trudy from Victoria, a Commonwealth Bank personal loan customer. Reviewed 2 months ago
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