based on 45975 Commonwealth Bank banking product reviews as rated by Mozo community

Commonwealth Bank bank accounts

The Commonwealth Bank might be one of Australia's oldest and largest banks, but lately it's determined to do things differently. The Commonwealth Bank reckons it's focusing more on customer service and earning your business rather than counting on it. If you like the sound of that, then check out the Commonwealth Bank's wide range of personal banking products, including term deposits, savings accounts, credit cards, home loans and personal loans.

Commonwealth Bank offers the following bank accounts

Rates and fees verified as correct at 17 January 2022. Other information correct at the time of writing. Advertiser disclosure.

Product Account fee Payment options Interest rate
Smart Access

$4.00

Apple Pay, Google Pay, PayID, Samsung Pay, Garmin, Fitbit

0% p.a.

Student Smart Access

$0.00

Apple Pay, Google Pay, PayID, Samsung Pay, Garmin, Fitbit

0% p.a.

How are Commonwealth Bank bank accounts rated?

Mozo users have rated Commonwealth Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
Commonwealth Bank bank accounts
Overall
Price
Features
Customer service
Convenience
Trust

8020 Reviews

Recent Commonwealth Bank bank account reviews

Commonwealth Bank Bank Account
Overall 9/10
Great features , accessibility & customer service

Great features, good accessibility & customer service staff all onshore. Only issue I have had was long wait on phone banking out of peak hours on multiple occasions. Once on the phone to a customer service representative they were very helpful and helped me sort out a complex banking issue recently as well.

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Great features, good accessibility & customer service staff all onshore. Only issue I have had was long wait on phone banking out of peak hours on multiple occasions. Once on the phone to a customer service representative they were very helpful and helped me sort out a complex banking issue recently as well.

Price
10/10
Features
10/10
Customer service
9/10
Convenience
10/10
Trust
9/10
Less
Samantha, Queensland, reviewed 12 days ago
Commonwealth Bank Bank Account
Overall 8/10
Friendly customer service.

I haven't had too many difficulties with the people in the branch and over the phone. They have all been really helpful. I would say that some of the fees attached to some of their savings accounts are a little high.

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I haven't had too many difficulties with the people in the branch and over the phone. They have all been really helpful. I would say that some of the fees attached to some of their savings accounts are a little high.

Price
10/10
Features
7/10
Customer service
9/10
Convenience
9/10
Trust
8/10
Less
Amanda, New South Wales, reviewed 13 days ago
Commonwealth Bank Smart Access
Overall 9/10
Great local understanding, support and service

Great product. Easy to open and local customer service. That makes the difference!! Hopefully other service providers will recognise the value of having the local support and service.

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Great product. Easy to open and local customer service. That makes the difference!! Hopefully other service providers will recognise the value of having the local support and service.

Price
9/10
Features
8/10
Customer service
9/10
Convenience
9/10
Trust
9/10
Less
Debalok, New South Wales, reviewed 13 days ago
Commonwealth Bank Bank Account
Overall 9/10
wont change banks

I have been with CBA for 30 years and anytime i have an issue they try to help and fix as quick as possible. Pro online banking. Cons face to face.

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I have been with CBA for 30 years and anytime i have an issue they try to help and fix as quick as possible. Pro online banking. Cons face to face.

Price
10/10
Features
7/10
Customer service
7/10
Convenience
10/10
Trust
10/10
Less
Gerard, New South Wales, reviewed 13 days ago

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