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I was shocked with a Bankwest telephone operator's reply to my query one day. I asked him what deals could he offer if we transferred our mortgage from ANZ to Bankwest, which seemed to be a pretty good question, He replied that because Bankwest ... Full review
I was shocked with a Bankwest telephone operator's reply to my query one day. I asked him what deals could he offer if we transferred our mortgage from ANZ to Bankwest, which seemed to be a pretty good question, He replied that because Bankwest has many customers my single mortgage transferal does not warrant any special deals or treatment, he was the person who had made the phone call to me about mortgages. I politely told him what I thought about his attitude and hung up. However we still have various saving accounts with Bankwest which are competitive and good for us, but as for my mortgage it is staying where it is .
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Poor Service
St George have fallen by the way in customer assistance. Full review
St George have fallen by the way in customer assistance.
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great personal customer service
The bank manager is always willing to chat to us and we don't feel like just a number. Full review
The bank manager is always willing to chat to us and we don't feel like just a number.
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Good communication options and flexibility
I have been with Commonwealth since I was in primary school and they helped me open accounts with them. I don't like that this approach has made me and others just continue to be with the same bank throughout life as it is easier then transferring... Full review
I have been with Commonwealth since I was in primary school and they helped me open accounts with them. I don't like that this approach has made me and others just continue to be with the same bank throughout life as it is easier then transferring. I am a part time student and working almost full time hours on very little pay, however I don't receive rewards or less fees on things that I would expect. I do not agree with a $30 fee if my account is overdrawn as this is such a high amount for someone like me. I do like that they offer students fee free accounts and I think the netbank feature of accessing everything in my account online is the best idea I have come across and a lifesaver! Complete access gives good flexibility and means that I can have a number of free savings accounts that do accrue interest. I have found that shopping online is cheaper and a time saving option with my debit card and I am very happy with this as an option of my card. Overall like any bank there are downsides and upsides to each account but overall I am managing my accounts online and through an accesible phone app and working out how to budget as time goes on. The complete access account is worth it, just make sure you tell them all your details involving your money and lifestyle and they will be able to suggest a suitable option which is very helpful.
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perfect customer service and outstanding rates
Commonwealth Bank have always been extremely helpful no matter how much I have travelled, and the best part is that they are a national bank so travelling over the eastern states is no worries for convenience :) Full review
Commonwealth Bank have always been extremely helpful no matter how much I have travelled, and the best part is that they are a national bank so travelling over the eastern states is no worries for convenience :)
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great customer service
This account is easy to use and the online statements are easy to understand. If I have a problem or an inquiry the staff are great, they are so helpful and explain everything so easily. Full review
This account is easy to use and the online statements are easy to understand. If I have a problem or an inquiry the staff are great, they are so helpful and explain everything so easily.
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YesHighest rated bank accounts- as voted by the Mozo Community (rating out of 10)
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