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  • Bank account reviews

    Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.

    Featured review

    • Bankwest Student Edge

      Bankwest Lite Transaction Account

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      Bankwest bank account review

        1. Overall customer rating
        2. (Reviewed 2 days ago)

      I was shocked with a Bankwest telephone operator's reply to my query one day. I asked him what deals could he offer if we transferred our mortgage from ANZ to Bankwest, which seemed to be a pretty good question, He replied that because Bankwest ...       Full review 

      I was shocked with a Bankwest telephone operator's reply to my query one day. I asked him what deals could he offer if we transferred our mortgage from ANZ to Bankwest, which seemed to be a pretty good question, He replied that because Bankwest has many customers my single mortgage transferal does not warrant any special deals or treatment, he was the person who had made the phone call to me about mortgages. I politely told him what I thought about his attitude and hung up. However we still have various saving accounts with Bankwest which are competitive and good for us, but as for my mortgage it is staying where it is .


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      Bankwest bank account reviewed by Jason from Western Australia

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    Recent bank account reviews

    • St George Complete Freedom

      St George Express Freedom

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      St George bank account review

      Poor Service

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      St George have fallen by the way in customer assistance.       Full review 

      St George have fallen by the way in customer assistance.


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      St George Complete Freedom bank account reviewed by Geoffrey from New South Wales

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    • ANZ Access Select

      ANZ Access Advantage

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      ANZ bank account review

      great personal customer service

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      The bank manager is always willing to chat to us and we don't feel like just a number.       Full review 

      The bank manager is always willing to chat to us and we don't feel like just a number.


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      ANZ Access Select bank account reviewed by Katie from Queensland

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    • Commonwealth Bank Complete Access

      Commonwealth Bank Student Smart Access

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      Commonwealth Bank bank account review

      Good communication options and flexibility

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      I have been with Commonwealth since I was in primary school and they helped me open accounts with them. I don't like that this approach has made me and others just continue to be with the same bank throughout life as it is easier then transferring...       Full review 

      I have been with Commonwealth since I was in primary school and they helped me open accounts with them. I don't like that this approach has made me and others just continue to be with the same bank throughout life as it is easier then transferring. I am a part time student and working almost full time hours on very little pay, however I don't receive rewards or less fees on things that I would expect. I do not agree with a $30 fee if my account is overdrawn as this is such a high amount for someone like me. I do like that they offer students fee free accounts and I think the netbank feature of accessing everything in my account online is the best idea I have come across and a lifesaver! Complete access gives good flexibility and means that I can have a number of free savings accounts that do accrue interest. I have found that shopping online is cheaper and a time saving option with my debit card and I am very happy with this as an option of my card. Overall like any bank there are downsides and upsides to each account but overall I am managing my accounts online and through an accesible phone app and working out how to budget as time goes on. The complete access account is worth it, just make sure you tell them all your details involving your money and lifestyle and they will be able to suggest a suitable option which is very helpful.


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      Commonwealth Bank Complete Access bank account reviewed by Caroline from Western Australia

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    • Commonwealth Bank Complete Access

      Commonwealth Bank Student Smart Access

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      Commonwealth Bank bank account review

      perfect customer service and outstanding rates

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      Commonwealth Bank have always been extremely helpful no matter how much I have travelled, and the best part is that they are a national bank so travelling over the eastern states is no worries for convenience :)       Full review 

      Commonwealth Bank have always been extremely helpful no matter how much I have travelled, and the best part is that they are a national bank so travelling over the eastern states is no worries for convenience :)


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      Commonwealth Bank Complete Access bank account reviewed by Shay from Western Australia

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    • Commonwealth Bank Smart Access

      Commonwealth Bank Student Smart Access

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      Commonwealth Bank bank account review

      great customer service

        1. Overall customer rating
        2. (Reviewed 5 days ago)

      This account is easy to use and the online statements are easy to understand. If I have a problem or an inquiry the staff are great, they are so helpful and explain everything so easily.       Full review 

      This account is easy to use and the online statements are easy to understand. If I have a problem or an inquiry the staff are great, they are so helpful and explain everything so easily.


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      Commonwealth Bank Smart Access bank account reviewed by Belinda from Victoria

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    Highest rated bank accounts- as voted by the Mozo Community (rating out of 10)

    • 9.3

      ING DIRECT bank accounts

      Overall rating: 9.3 (62 reviews)

      Last reviewed: 30 January 2012


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    • 9.1

      Heritage Bank bank accounts

      Overall rating: 9.1 (31 reviews)

      Last reviewed: 30 January 2012


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    • 8.3

      CUA bank accounts

      Overall rating: 8.3 (37 reviews)

      Last reviewed: 25 January 2012


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    • 8.1

      Bankwest bank accounts

      Overall rating: 8.1 (85 reviews)

      Last reviewed: 25 January 2012


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    • 7.9

      Bendigo Bank bank accounts

      Overall rating: 7.9 (165 reviews)

      Last reviewed: 26 January 2012


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    More recently reviewed bank accounts

    • 7.5

      Australia Post bank accounts

      Overall rating: 7.5 (2 reviews)

      Last reviewed: 19 October 2011


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      Australia Post bank accounts
    • 7.4

      St George bank accounts

      Overall rating: 7.4 (133 reviews)

      Last reviewed: 30 January 2012


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      St George bank accounts
    • 7.4

      NAB bank accounts

      Overall rating: 7.4 (273 reviews)

      Last reviewed: 30 January 2012


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      NAB bank accounts
    • 6.8

      Commonwealth Bank bank accounts

      Overall rating: 6.9 (579 reviews)

      Last reviewed: 31 January 2012


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      Commonwealth Bank bank accounts
    • 6.8

      ANZ bank accounts

      Overall rating: 6.8 (343 reviews)

      Last reviewed: 29 January 2012


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      ANZ bank accounts

    People's Choice Awards

    Every bank claims to be the smartest, happiest, friendliest - but how are you supposed to choose between them? Trust the people's choice. Mozo presents Australia's largest banking survey of more than 23,000 real customer reviews, with an honour roll of the best credit card, home loan, savings account, and of course the best bank. So what say the people?

    People's Choice Awards.