Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.
See all bank account reviews here, or search our reviews to find reviews about specific institutions.
Nab have definitely killed the asterisk like that ad says. No fees, cool coloured cards and lots more ATMs now with Redi. Really like their new site too.
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Craig from Victoria
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Kelly from Victoria, a BankSA bank account customer.
3Overall Rating
There are so few Bank of SA Atm's and branches in Victoria, and yet they still charge like a wounded bull to use other banks ATMs!
Reviewed about 2 hours ago
A Mozo reviewer from Victoria, a Bendigo Bank bank account customer.
10Overall Rating
Bendigo Bank is a great bank, wonderful staff. Products are average and in line with markets (not always the best prices), but the customer service makes up for this by far. Plus, this is understandable as they ar a smaller bank.
Reviewed about 2 hours ago
A Mozo reviewer from New South Wales, a Westpac bank account customer.
3Overall Rating
Set up in 2003 for internet banking to avoid over cheque fees. Over time, charges started to appear for using internet. In 2006 monthly fee was $3.50.This now runs at $6.50 monthly, now with added charge for every internet transaction. My usage of this account has not varied. How can increased charges be justified?
Reviewed about 2 hours ago
A Mozo reviewer from Western Australia, a Police & Nurses bank account customer.
6Overall Rating
Sometimes it is difficult to locate a branch for depositing of manual cheques, etc - not that I like visiting the branch personally.
Reviewed about 2 hours ago
A Mozo reviewer from Western Australia, a Bank of Queensland bank account customer.
10Overall Rating
Their managers and staff will allways find time to sort things out if there is a problem and you never have to get an appointment to see as they are the manager as they are very customer service orientated
Reviewed about 2 hours ago
A Mozo reviewer from Queensland, a Bank of Queensland bank account customer.
8Overall Rating
Their basic bank account is user friendly. Service online, on the phone and in person is always good. I wish they were more competitive with monthly fees, especially when a sub-account is in use, it has it's own fee.
Reviewed about 2 hours ago
Nab have definitely killed the asterisk like that ad says. No fees, cool coloured cards and lots more ATMs now with Redi. Really like their new site too.
Reviewed about 15 hours ago
A Mozo reviewer from Australian Capital Territory, a SERVICE ONE Members Banking bank account customer.
10Overall Rating
My credit union offers excellent customer service. It may seem like they charge more fees, but I think they just make them more transparent. And not being profit motivated means that I know that the fees are justified and cover their costs. They also have very competitive rates on loan and term deposits. Being a local banking institution, I find that it is much easier to speak to the people who can help when I want, and the service is always second to none.
Reviewed 1 day ago
A Mozo reviewer from Queensland, a Commonwealth Bank bank account customer.
1Overall Rating
I know the banks don't care about me. They only want my business. and that is the experience I get with customer service, products, pricing, monthly fees etc etc etc. At least they are consistent at not really giving a stuff about anyone!
Reviewed 1 day ago
A Mozo reviewer from Queensland, an ANZ bank account customer.
9Overall Rating
We find their products overall very good and their customer service at the top. In general we have had a very good customer experience with them.
Reviewed 1 day ago
A Mozo reviewer from Victoria, an ANZ bank account customer.
0Overall Rating
The only way to keep a business overdraft with ANZ is to prove that you don't need it. They were fine in the good times but when we entered tough times around the GFC they got heavy in spite of a 30 year relationship.
Reviewed 14 days ago
Greg from Queensland, a Suncorp Bank bank account customer.
7Overall Rating
I feel Suncorp is too large to be really in touch with it clients. I will change to Bank of Queensland which I believe will deliver a more personal banking experience.
Reviewed 14 days ago
Jenny from Queensland, a wide bay bank account customer.
7Overall Rating
Everyday pension account which matches lower deeming rate of Centrelink. Great branch staff who go out of their way to help. Poor ATM network. Easy to use internet banking.
Reviewed 14 days ago
Sharon from Queensland, a Bendigo Bank bank account customer.
2Overall Rating
Constantly being charged overdrawn fees on direct debits on the same day (at times-it's been a couple of hours) that my husband's wage is transferred in to the account despite being loyal customers for over 7yrs and having spoken to our branch manager and made an agreement that he would waive the fee if we guaranteed to bring the account back in to credit within 24hrs. Despite having to make several complaints, we've been informed that the rules of the BANK have changed and he can no longer do this but neglected to inform US of this. We've also had our Visa card used fraudulently on a couple of occasions and have had to waste precious time & inconvenience physically having to go in to the branch, fill out mounds of paperwork, wait several weeks for it to be processed only to be told that there were no guarantees that our money would be returned and only on one occasion it actually was, but it was almost 6wks and we had to get new cards & go through the added hassle of changing our details with every financial institution we deal with! Not impressed at all and would have already changed banks if we weren't anxious about having to rely on our bank details being chnaged urgently by our employers in time for all of our incomes to be accessible without delays, let alone having to change ALL of our banking details with numerous financial partners!!
Reviewed 14 days ago
June from Tasmania, a Bendigo Bank bank account customer.
9Overall Rating
It's a friendly bank with a community feel to it. It seems less corporate orientated. I have a pensioner savings account so I do not get high interest because of my pension.
Reviewed 14 days ago
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