Bank account reviews

Read the latest bank account reviews from the Mozo community. Thousands of Australians have reviewed their bank, credit union or building society to give you the inside story on everything from sneaky fees to customer service.

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Recent bank account reviews

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Excellent customer service

    1. Overall customer rating
    2. (Reviewed 30 minutes ago)

    During recent ill health, the bank came to my aid to be exceptionally helpful and understanding, they went beyond the call of their official protocol to help in any way they could.  Full review 

    During recent ill health, the bank came to my aid to be exceptionally helpful and understanding, they went beyond the call of their official protocol to help in any way they could.


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    Commonwealth Bank bank account reviewed by Leigh from Queensland

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  • ANZ

    ANZ bank account review

    Very competitive, secure, great customer rapport

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    The services the bank provide suit our needs, they are flexible, the counter staff are helpful and put themselves out to go the extra mile to get your issues resolved. Time is not an issue for those of us who are not young. The smile, helpfulness ...  Full review 

    The services the bank provide suit our needs, they are flexible, the counter staff are helpful and put themselves out to go the extra mile to get your issues resolved. Time is not an issue for those of us who are not young. The smile, helpfulness and patience I have always received is very important to me as a senior citizen. Their online banking is simple, I have used it for years and once again, any issues are soon pleasantly resolved. The staff show an interest in you.


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    ANZ bank account reviewed by Wilna from Queensland

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  • Bendigo Bank

    Bendigo Bank bank account review

    I love Bendigo Bank

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    I've been a customer at Bendigo bank for years now and haven't had any problems with them at all. I feel safe and secure having my money in their bank and would recommend them to anyone. :)  Full review 

    I've been a customer at Bendigo bank for years now and haven't had any problems with them at all. I feel safe and secure having my money in their bank and would recommend them to anyone. :)


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    Bendigo Bank bank account reviewed by Donita

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Reliable and here to stay

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    CBA were very helpful to me when I set up my business 8 years ago. They have always been very knowledgeable and pleasant to deal with. Whilst you may get better interest rates elsewhere, I have found CBA to be reliable and I can sleep at night kn...  Full review 

    CBA were very helpful to me when I set up my business 8 years ago. They have always been very knowledgeable and pleasant to deal with. Whilst you may get better interest rates elsewhere, I have found CBA to be reliable and I can sleep at night knowing my money is safe with them.


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    Commonwealth Bank bank account reviewed by Peter from Victoria

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Convenient

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Netbanking is fast, easy and convenient, while also being very secure.  Full review 

    Netbanking is fast, easy and convenient, while also being very secure.


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    Commonwealth Bank bank account reviewed by Colin from Tasmania

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  • NAB

    NAB bank account review

    Lots of ATMs and excellent customer service

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    Their internet banking is fantastic and the branch near us are open on Saturdays. That is a huge bonus and convenience.  Full review 

    Their internet banking is fantastic and the branch near us are open on Saturdays. That is a huge bonus and convenience.


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    NAB bank account reviewed by Andre from South Australia

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  • Bendigo Bank

    Bendigo Bank bank account review

    Great customer service

    1. Overall customer rating
    2. (Reviewed about 1 hour ago)

    I love this bank. They are friendly and very helpful in every way. I can walk in and they know who I am. You don't get that from the other banks.  Full review 

    I love this bank. They are friendly and very helpful in every way. I can walk in and they know who I am. You don't get that from the other banks.


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    Bendigo Bank bank account reviewed by Alisa from Queensland

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  • Westpac

    Westpac bank account review

    Fantastic service

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Very helpful from many different angles, no issues with current accounts or services provided.  Full review 

    Very helpful from many different angles, no issues with current accounts or services provided.


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    Westpac bank account reviewed by Eliads from South Australia

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  • Westpac

    Westpac bank account review

    Good rates

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Good interest rates and in comparison to the other big banks it's relatively good.  Full review 

    Good interest rates and in comparison to the other big banks it's relatively good.


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    Westpac bank account reviewed by Sanja from Western Australia

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Service oriented bank

    1. Overall customer rating
    2. (Reviewed about 2 hours ago)

    Service has always been excellent. This is why I have remained with Commonwealth Bank.  Full review 

    Service has always been excellent. This is why I have remained with Commonwealth Bank.


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    Commonwealth Bank bank account reviewed by Cassie

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  • Bendigo Bank

    Bendigo Bank bank account review

    Happy with them apart from the fees

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    I've banked with Bendigo bank for 29 years, very obliging and helpful but fees are steep and they charge direct debits even if you are a pensioner, but other banks have exemption forms.  Full review 

    I've banked with Bendigo bank for 29 years, very obliging and helpful but fees are steep and they charge direct debits even if you are a pensioner, but other banks have exemption forms.


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    Bendigo Bank bank account reviewed by Carolyn

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  • Bankwest

    Bankwest bank account review

    Fees are not required

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Bank fees e.g :- overdraw fee, late fees are just not right, the bank should look at how long you have been a customer before charging these sort of fees.  Full review 

    Bank fees e.g :- overdraw fee, late fees are just not right, the bank should look at how long you have been a customer before charging these sort of fees.


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    Bankwest bank account reviewed by Keith from Western Australia

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  • CUA

    CUA bank account review

    Competitive and awesome customer service

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    Staff and always friendly and fees are very reasonable.  Full review 

    Staff and always friendly and fees are very reasonable.


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    CUA bank account reviewed by Alexandra from Queensland

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Great bank

    1. Overall customer rating
    2. (Reviewed about 3 hours ago)

    It's a great bank, they have always gone out of their way to help :)  Full review 

    It's a great bank, they have always gone out of their way to help :)


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    Commonwealth Bank bank account reviewed by Alice

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  • Bank of Queensland

    Bank of Queensland bank account review

    Poor

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Not enough branches in Tasmania. I phoned to say I lost my card, and lady said she ordered me one there and then. However two weeks later it hadn't arrived. I phoned again and my card was never ordered. They charge dishonour fees that I can only g...  Full review 

    Not enough branches in Tasmania. I phoned to say I lost my card, and lady said she ordered me one there and then. However two weeks later it hadn't arrived. I phoned again and my card was never ordered. They charge dishonour fees that I can only get back if I go into a branch which is a 2 hour drive away. I only bank with BoQ due to my car loan.


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    Bank of Queensland bank account reviewed by Niki

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Excellent customer service

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I feel homely when I enter the bank and get everything done so quickly in terms of banking due to their excellent customer service.  Full review 

    I feel homely when I enter the bank and get everything done so quickly in terms of banking due to their excellent customer service.


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    Commonwealth Bank bank account reviewed by Sanjay from Victoria

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  • NAB

    NAB bank account review

    Reliable and convenient

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Live in the country so rely on internet banking mostly. Very few problems, however they tend to ignore you if the average customer and doesn't offer incentives. Have to approach for lower rates etc, local staff very approachable, horrible hours th...  Full review 

    Live in the country so rely on internet banking mostly. Very few problems, however they tend to ignore you if the average customer and doesn't offer incentives. Have to approach for lower rates etc, local staff very approachable, horrible hours though for face to face banking.


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    NAB bank account reviewed by Brenda from Victoria

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  • MyState Bank

    MyState Bank bank account review

    How banks should be

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I find them helpful and friendly in branch and they compare well with the bigger brands.  Full review 

    I find them helpful and friendly in branch and they compare well with the bigger brands.


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    MyState Bank bank account reviewed by Anna from Tasmania

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  • ANZ

    ANZ bank account review

    Do not recommend ANZ!

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Not enough ATMs in my area or near my work. Customer service not so good. Rude at times, charge hidden bank costs, in small print. Thinking of changing to another Bank!  Full review 

    Not enough ATMs in my area or near my work. Customer service not so good. Rude at times, charge hidden bank costs, in small print. Thinking of changing to another Bank!


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    ANZ bank account reviewed by Oonagh from South Australia

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  • Westpac

    Westpac bank account review

    Good service

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I am happy with the service, staff helpful and courteous.  Full review 

    I am happy with the service, staff helpful and courteous.


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    Westpac bank account reviewed by a Mozo reviewer from New South Wales

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Platinum service, platinum experience

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I dislike visiting branches in person and avoid at all costs! I am time poor and choose to bank online/via phone. Recently I had no choice as I had a cheque to put in my account. It was pension day and the queue was LONG with only 2 tellers. All I...  Full review 

    I dislike visiting branches in person and avoid at all costs! I am time poor and choose to bank online/via phone. Recently I had no choice as I had a cheque to put in my account. It was pension day and the queue was LONG with only 2 tellers. All I wanted to do was get in and get out as fast as possible! When I got to the teller she banked my cheque and in passing I asked her to check my recent credit card payment. On checking, she noticed my products were old - I was on a high interest rate, wasn't optimising my savings for the best return - she could see she could offer me a much better banking solution. Despite the queue , her only intent was to service me. She took me to a small room and managed everything - consolidated my credit cards to a better product with a lower interest rate, rang the awards centres and got all of my points I had never claimed put on to my cards as a credit; moved my savings to a higher interest bearing account and did all the paperwork for me - I didn't have to lift a finger (aside from signing a few forms). After I left , I felt SO good. Michelle had treated me to a platinum class experience , and not only that, she followed me up a week later to confirm I had received my new credit card. WOW. I have been telling everyone about my wonderful experience.


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    Commonwealth Bank bank account reviewed by Michaela from Victoria

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  • Macquarie

    Macquarie bank account review

    Brilliant

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I am a Strata Manager and Macquarie are the Best in the Industry for Strata. We used to deal with the NAB but they could not handle the complexity of Strata so we moved to Macquarie and haven't looked back.  Full review 

    I am a Strata Manager and Macquarie are the Best in the Industry for Strata. We used to deal with the NAB but they could not handle the complexity of Strata so we moved to Macquarie and haven't looked back.


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    Macquarie bank account reviewed by Gaye from New South Wales

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  • NAB

    NAB bank account review

    Great

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    I find NAB to to very good, would not change.  Full review 

    I find NAB to to very good, would not change.


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    NAB bank account reviewed by Steve

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  • Commonwealth Bank

    Commonwealth Bank bank account review

    Great service

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    Great phone service even for lending. No fees on account when you have a certain amount of customer relationship with them (debt (home loan) or savings).  Full review 

    Great phone service even for lending. No fees on account when you have a certain amount of customer relationship with them (debt (home loan) or savings).


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    Commonwealth Bank bank account reviewed by Debbie from New South Wales

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  • Bankwest

    Bankwest bank account review

    Great customer service and always courteous

    1. Overall customer rating
    2. (Reviewed about 4 hours ago)

    The bank is close to where I live and they have more ATMs situated around Perth than any other bank.  Full review 

    The bank is close to where I live and they have more ATMs situated around Perth than any other bank.


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    Bankwest bank account reviewed by Karyn from Western Australia

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