6.1/10

Based on 562 AMP Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

AMP Bank bank accounts

AMP is a leading wealth management company operating in Australia and New Zealand, with a rich evolving history spanning 150 years. Its growing banking business in Australia now includes a range of retail products such as home loans, savings accounts and term deposits.

AMP Bank offers the following bank accounts

Rates and fees verified as correct at 21 June 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Access Account

$0.00

Apple Pay, Google Wallet, Samsung Pay

0% p.a.

AMP Cash Manager

$0.00

Apple Pay, Google Wallet, Samsung Pay

0% p.a.

How are AMP Bank bank accounts rated?

Mozo users have rated AMP Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
AMP Bank bank accounts customer reviews
Overall
5.7/10
Price
6.5/10
Features
5.7/10
Customer service
5.4/10
Convenience
5.3/10
Trust
6.1/10
Based on 75 AMP Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent AMP Bank bank account reviews

AMP Bank Access Account
Overall 10/10
Great bank

Love this bank. No physical card so saving for me is easier as I don't have the option to get cash out. As an online bank account the interest is higher if you put a minimum amount every month. They also have just added osko payments and a higher Interest rate.

Read full review

Love this bank. No physical card so saving for me is easier as I don't have the option to get cash out. As an online bank account the interest is higher if you put a minimum amount every month. They also have just added osko payments and a higher Interest rate.

Price
9/10
Features
8/10
Customer service
8/10
Convenience
8/10
Trust
9/10
Less
Andrietta, Queensland, reviewed 11 months ago
AMP Bank Cash Manager
Overall 2/10
Terrible Security/Service

Terrible Security/Service Our Financial Advisor and Mortgage Broker had us to move to AMP for its Offset accounts. This was for our home loan and Investment loan. The setup of the accounts was very difficult. We had several offset accounts and were sent cards for each without notification of which card was for what account. No branch meant we had to call and then trying to match the cards was difficult even for the staff. I ended up having to use the card and note which card was used for which purchase and then look at the records. Direct debits automatically setup for the accounts and when I called to ask them to be removed, I was told they were, but they were not. In terms of security, I will take responsibility that I fell for a fraud scheme and it wasn't till the bank called me that I realised. Around $3000 was taken within a few hours and 7+ transactions. I was called hours after the last transaction and was told it would take 30-180 days to review the incident. 3 months later I was told that I gave false information regarding my card being on my phone's wallet and that I would not be refunded. We then took all of our loans and savings out of AMP as AMP cannot secure our money like other banks, as several people I know who fell for the same, or other frauds, were refunded by their bank.

Read full review

Terrible Security/Service Our Financial Advisor and Mortgage Broker had us to move to AMP for its Offset accounts. This was for our home loan and Investment loan. The setup of the accounts was very difficult. We had several offset accounts and were sent cards for each without notification of which card was for what account. No branch meant we had to call and then trying to match the cards was difficult even for the staff. I ended up having to use the card and note which card was used for which purchase and then look at the records. Direct debits automatically setup for the accounts and when I called to ask them to be removed, I was told they were, but they were not. In terms of security, I will take responsibility that I fell for a fraud scheme and it wasn't till the bank called me that I realised. Around $3000 was taken within a few hours and 7+ transactions. I was called hours after the last transaction and was told it would take 30-180 days to review the incident. 3 months later I was told that I gave false information regarding my card being on my phone's wallet and that I would not be refunded. We then took all of our loans and savings out of AMP as AMP cannot secure our money like other banks, as several people I know who fell for the same, or other frauds, were refunded by their bank.

Price
4/10
Features
3/10
Customer service
1/10
Convenience
3/10
Trust
1/10
Less
David, Victoria, reviewed about 1 year ago
AMP Bank Bank Account
Overall 1/10
DO NOT TRUST THIS BANK!!

If I could give place a 0 star rating I would! Worst bank I have ever dealt with, worst service I have ever received!!! They have taken my money and closed my account and have found it was a mistake on their end, 6 months later, still fighting for my money back and they will not release it back to me even though they have realised they should have never closed it! Absolute thieves and the customer service is atrocious. They never get back to you, never reply to your emails and don’t lodge your complaints straight away DO NOT TRUST THIS BANK!!!

Read full review

If I could give place a 0 star rating I would! Worst bank I have ever dealt with, worst service I have ever received!!! They have taken my money and closed my account and have found it was a mistake on their end, 6 months later, still fighting for my money back and they will not release it back to me even though they have realised they should have never closed it! Absolute thieves and the customer service is atrocious. They never get back to you, never reply to your emails and don’t lodge your complaints straight away DO NOT TRUST THIS BANK!!!

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Hannah, Queensland, reviewed about 1 year ago
AMP Bank Bank Account
Overall 2/10
AMP bank, avoid it

The people at AMP are so inefficient, I have recently opened 2 accounts with them and on neither occasion has it gone smoothly. I opened the first account and it took them 2 months to add it to my internet banking, as an account with no card access, this is appalling. I lodged a complaint and have never heard back, 8 weeks and counting. This was sorted out so I decided to give it another go and I opened a second account and it was almost immediately added to my internet banking, so I started making transfers, but apparently the account was not made active (if you need more information do not put BSB and account number on internet banking). Since opening I have received requests for the same information twice and customer service (I use the term very loosely) cannot tell me why. So my transfers are being returned. There service hours are until 8pm eastern time but at 5.51 they cannot find anyone to help, or do not want to! I am in WA so for half the day cannot deal with the bank.

Read full review

The people at AMP are so inefficient, I have recently opened 2 accounts with them and on neither occasion has it gone smoothly. I opened the first account and it took them 2 months to add it to my internet banking, as an account with no card access, this is appalling. I lodged a complaint and have never heard back, 8 weeks and counting. This was sorted out so I decided to give it another go and I opened a second account and it was almost immediately added to my internet banking, so I started making transfers, but apparently the account was not made active (if you need more information do not put BSB and account number on internet banking). Since opening I have received requests for the same information twice and customer service (I use the term very loosely) cannot tell me why. So my transfers are being returned. There service hours are until 8pm eastern time but at 5.51 they cannot find anyone to help, or do not want to! I am in WA so for half the day cannot deal with the bank.

Price
8/10
Features
8/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Dawn, Western Australia, reviewed over 1 year ago
See all bank account reviews
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.

Bank account quick links