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AMP is a leading wealth management company operating in Australia and New Zealand, with a rich evolving history spanning 150 years. Its growing banking business in Australia now includes a range of retail products such as home loans, savings accounts and term deposits.
Your selected bank accounts
Love this bank. No physical card so saving for me is easier as I don't have the option to get cash out. As an online bank account the interest is higher if you put a minimum amount every month. They also have just added osko payments and a higher Interest rate.
Terrible Security/Service Our Financial Advisor and Mortgage Broker had us to move to AMP for its Offset accounts. This was for our home loan and Investment loan. The setup of the accounts was very difficult. We had several offset accounts and were sent cards for each without notification of which card was for what account. No branch meant we had to call and then trying to match the cards was difficult even for the staff. I ended up having to use the card and note which card was used for which purchase and then look at the records. Direct debits automatically setup for the accounts and when I called to ask them to be removed, I was told they were, but they were not. In terms of security, I will take responsibility that I fell for a fraud scheme and it wasn't till the bank called me that I realised. Around $3000 was taken within a few hours and 7+ transactions. I was called hours after the last transaction and was told it would take 30-180 days to review the incident. 3 months later I was told that I gave false information regarding my card being on my phone's wallet and that I would not be refunded. We then took all of our loans and savings out of AMP as AMP cannot secure our money like other banks, as several people I know who fell for the same, or other frauds, were refunded by their bank.
If I could give place a 0 star rating I would! Worst bank I have ever dealt with, worst service I have ever received!!! They have taken my money and closed my account and have found it was a mistake on their end, 6 months later, still fighting for my money back and they will not release it back to me even though they have realised they should have never closed it! Absolute thieves and the customer service is atrocious. They never get back to you, never reply to your emails and don’t lodge your complaints straight away DO NOT TRUST THIS BANK!!!
Tried to open an everyday account as someone who is not a permanent resident of AU. They made me to fill in many forms re TFN with many ID validations, etc, all approved. After a month I received an email stating that your account is open, soon you'll receive a letter. A week later we were asked for the proof of residential address which we couldn't provide as we visit AU a couple of times a year and during the visit do not have any utility bill under our name or don't need AU's driver's license, etc.; stay with our child. They closed the application after a month just because of that! Such a waste of time. Couldn't you check it first?
The people at AMP are so inefficient, I have recently opened 2 accounts with them and on neither occasion has it gone smoothly. I opened the first account and it took them 2 months to add it to my internet banking, as an account with no card access, this is appalling. I lodged a complaint and have never heard back, 8 weeks and counting. This was sorted out so I decided to give it another go and I opened a second account and it was almost immediately added to my internet banking, so I started making transfers, but apparently the account was not made active (if you need more information do not put BSB and account number on internet banking). Since opening I have received requests for the same information twice and customer service (I use the term very loosely) cannot tell me why. So my transfers are being returned. There service hours are until 8pm eastern time but at 5.51 they cannot find anyone to help, or do not want to! I am in WA so for half the day cannot deal with the bank.
They are pathetic in responding to customer's complaints. You can hang on for hours on live chat but no agent comes online. Even for existing customer they want identifications again.
These people are thieves , I am still asking myself ‘how it’s a bank like this legally operating in 2022. The wait times for your pay to go in can take up to 2-3 days, they have no real time payments or Osko, they have customer service which is basically careless people that just tell you to wait.
We changed banks several years go from AMP to another bank, but kept a savings account open with AMP. Recently I tried to transfer remaining funds, and was blocked by AMP to access our own funds. The reason stated was that AMP had to verify the joint account holders ID, even though this was all done many years ago when we applied for the home loan. After several phone calls and emails, still no access to our funds
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