based on 482 AMP Bank banking product reviews as rated by Mozo community

AMP Bank bank accounts

AMP is a leading wealth management company operating in Australia and New Zealand, with a rich evolving history spanning 150 years. Its growing banking business in Australia now includes a range of retail products such as home loans, savings accounts and term deposits.

AMP is also a multi-award winner, having been named Small Business Savings Bank of The Year for three consecutive years (2019, 2020 and 2021) at the Mozo Experts Choice Awards

AMP Bank offers the following bank accounts

Rates and fees verified as correct at 26 June 2022. Other information correct at the time of writing. Advertiser disclosure.

Product Account fee Payment options Interest rate
Access Account

$0.00

Apple Pay, Google Pay, Samsung Pay

0% p.a.

Cash Manager

$6.00

Apple Pay, Google Pay, Samsung Pay

0.10% p.a.

How are AMP Bank bank accounts rated?

Mozo users have rated AMP Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
AMP Bank bank accounts
Overall
Price
Features
Customer service
Convenience
Trust

64 Reviews

Recent AMP Bank bank account reviews

AMP Bank Bank Account
Overall 1/10
Uncountable - Customer service non existent.

Phone banking. Called several days and each time waited over 60 minutes. the last wait was 95 minutes before I hung up before hanging up. Tried the bot and got an operator who said I would get a call back - Never happened. Why do they have phone banking if they don't answer ? Problem is urgent. I have 4 bank accounts with hundreds of thousand of dollars. For weeks now I can't access them online. This is ridiculous. Very risky to trust money to a Bank when they do this and they provide no means to call them. Customer service is 0 stars. As there is no Branch I will need to write to close all of my accounts

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Phone banking. Called several days and each time waited over 60 minutes. the last wait was 95 minutes before I hung up before hanging up. Tried the bot and got an operator who said I would get a call back - Never happened. Why do they have phone banking if they don't answer ? Problem is urgent. I have 4 bank accounts with hundreds of thousand of dollars. For weeks now I can't access them online. This is ridiculous. Very risky to trust money to a Bank when they do this and they provide no means to call them. Customer service is 0 stars. As there is no Branch I will need to write to close all of my accounts

Price
7/10
Features
1/10
Customer service
1/10
Convenience
1/10
Less
Stanley, Victoria, reviewed 5 months ago
AMP Bank Bank Account
Overall 1/10
Extremely hard to contact AMP call centre.

This week I found my AMP ID to my business account was inactive. Waited on the phone to the call centre for 1 hour 5 minutes before someone answer. The lady told me my business account was still there and she did not understand why my AMP ID didn't work. She said someone from IT would call me to resolve my issue. Nothing happened. Next day. Called the call centre again. Placed a callback. 1.5 hours later someone called back. The lady told me I should not have one AMP ID to manage business account and have another one to manage my personal accounts. She gave me an incident ID with their IT department. She said she would personally call me back when the issue was resolved. I asked this lady what to do if I want to cancel my AMP accounts. She said AMP bank is online only. There is no branch to go to and I will have to call the call centre to cancel account. Waited for 2 days (one was a public holiday). Nothing happened. Called the call centre again. Placed a callback. More than 3 hours later someone called back. While the lady was busy identifying me, the call was dropped. No one called me back again. Called the call centre again. It was after 5:00 PM (AMP bank said the call centre close at 8:00 PM). The IVR did not let me place a callback. Wait on the phone for more than 30 minutes and gave up. AMP bank also claims their online chat service is available until 5:00 PM. I tried numerous times during the 3 days and could not connect once. In conclusion, the AMP call centre is very overloaded. Since AMP's call centre is the only way to resolve any issue (no branch), are you willing to spend days or weeks to wait on the phone when issue arise?

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This week I found my AMP ID to my business account was inactive. Waited on the phone to the call centre for 1 hour 5 minutes before someone answer. The lady told me my business account was still there and she did not understand why my AMP ID didn't work. She said someone from IT would call me to resolve my issue. Nothing happened. Next day. Called the call centre again. Placed a callback. 1.5 hours later someone called back. The lady told me I should not have one AMP ID to manage business account and have another one to manage my personal accounts. She gave me an incident ID with their IT department. She said she would personally call me back when the issue was resolved. I asked this lady what to do if I want to cancel my AMP accounts. She said AMP bank is online only. There is no branch to go to and I will have to call the call centre to cancel account. Waited for 2 days (one was a public holiday). Nothing happened. Called the call centre again. Placed a callback. More than 3 hours later someone called back. While the lady was busy identifying me, the call was dropped. No one called me back again. Called the call centre again. It was after 5:00 PM (AMP bank said the call centre close at 8:00 PM). The IVR did not let me place a callback. Wait on the phone for more than 30 minutes and gave up. AMP bank also claims their online chat service is available until 5:00 PM. I tried numerous times during the 3 days and could not connect once. In conclusion, the AMP call centre is very overloaded. Since AMP's call centre is the only way to resolve any issue (no branch), are you willing to spend days or weeks to wait on the phone when issue arise?

Price
5/10
Features
5/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Joe, New South Wales, reviewed 5 months ago
AMP Bank Bank Account
Overall 1/10
Outdated technology and no customer service

About a year ago I switched from NAB to AMP to access a more competitive home loan rate. The process of changing banks took over 4 months, with no communication at all along the way. At a later date I refinanced to access the equity in my house, the refinancing took 5 months! The wait times are just ridiculous. AMP does not have OSKO or PayID, every transaction takes 1-3 business days. It's 2022, how is this not an option yet! To top it off their customer service is absolutely non-existent. Their live chat service can only help you with the absolute basics, and good luck getting a hold of their customer service line. For example today, I needed to transfer money (over the 25k limit that they allow). I have been on the phone for 1hr 45minutes with no call back options. There are better banks out there with more competitive rates, don't waste your time here.

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About a year ago I switched from NAB to AMP to access a more competitive home loan rate. The process of changing banks took over 4 months, with no communication at all along the way. At a later date I refinanced to access the equity in my house, the refinancing took 5 months! The wait times are just ridiculous. AMP does not have OSKO or PayID, every transaction takes 1-3 business days. It's 2022, how is this not an option yet! To top it off their customer service is absolutely non-existent. Their live chat service can only help you with the absolute basics, and good luck getting a hold of their customer service line. For example today, I needed to transfer money (over the 25k limit that they allow). I have been on the phone for 1hr 45minutes with no call back options. There are better banks out there with more competitive rates, don't waste your time here.

Price
4/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Mehrazin, Western Australia, reviewed 5 months ago
AMP Bank Bank Account
Overall 1/10
Would tell my friends to stay away, far far away!

Applied for a business bank account online. Nobody got in touch over the phone, as is often the case with other (customer focused) banks. A few days later received a generic template email requesting more details. The bank did not have a process for dealing with digital documents. I had to post something for the first time in years. There was always at least a 3 day wait for any response. None of the responses were personalised, just more templates. A month later and still without a bank account, called customer service and spoke with an irritable customer service rep. She was unable to help and said I had to wait for my email response (another template). This is when I finally gave up. I only considered AMP because it was voted the best bank for small business. However, I did not have that experience. If you are a bit old-school and like the way things were done "back in the day", it may work for you. If you prefer a company with a modern approach to take your business into the future, maybe best to look elsewhere.

Read full review

Applied for a business bank account online. Nobody got in touch over the phone, as is often the case with other (customer focused) banks. A few days later received a generic template email requesting more details. The bank did not have a process for dealing with digital documents. I had to post something for the first time in years. There was always at least a 3 day wait for any response. None of the responses were personalised, just more templates. A month later and still without a bank account, called customer service and spoke with an irritable customer service rep. She was unable to help and said I had to wait for my email response (another template). This is when I finally gave up. I only considered AMP because it was voted the best bank for small business. However, I did not have that experience. If you are a bit old-school and like the way things were done "back in the day", it may work for you. If you prefer a company with a modern approach to take your business into the future, maybe best to look elsewhere.

Customer service
1/10
Convenience
1/10
Trust
2/10
Less
Liz, Victoria, reviewed 6 months ago

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