based on 22903 Westpac banking product reviews as rated by Mozo community

Westpac bank accounts

As Australia's first bank, Westpac has been serving customers since 1817. Westpac merged with St.George to create Australia's largest financial services company, and customers can enjoy from peace of mind from having the security offered by a major bank behind them. Check out Westpac's range of banking products such as savings accounts, home loans, personal loans, credit cards and other financial services such as its car and home and contents insurance.

Westpac offers the following bank accounts

Rates and fees verified as correct at 26 January 2022. Other information correct at the time of writing. Advertiser disclosure.

Product Account fee Payment options Interest rate
Choice

$5.00

Apple Pay, Google Pay, PayID, Samsung Pay

0% p.a.

Choice Student

$0.00

Apple Pay, Google Pay, PayID, Samsung Pay

0% p.a.

How are Westpac bank accounts rated?

Mozo users have rated Westpac bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

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Westpac bank accounts
Overall
Price
Features
Customer service
Convenience
Trust

4677 Reviews

Recent Westpac bank account reviews

Westpac Bank Account
Overall 10/10
Westpac banking review

The westpac staff at Modbury staff are kind, hard working and committed to their clients and show empathy and compassion to those in need.

Read full review

The westpac staff at Modbury staff are kind, hard working and committed to their clients and show empathy and compassion to those in need.

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Cassandra, South Australia, reviewed 22 days ago
Westpac Choice
Overall 1/10
No help what so ever in a emergency like this!

Hi there! I have just filled 2 complaint forms and had a call for 1 hour 12 minutes. Where they asked me 2 security questions which made no sense what so ever. I failed identification while I have all my details by hand and all my work payslips. I am in a foreign country and got robbed. I lost my passport and cards I have my westpac card still luckily. I need to pay for my new passport and I need to access to my card. My telephone number from my account is dispatched. And I can’t access my account without receiving a sms text. I need to access my account to change my card to international banking. This is an emergency. And they are not helping me trough the phone. I have al my details all my payslips and they refuse to help me! This is an unacceptable rude costumer service! Who will help you with nothing in a emergency like this. I have never been treated like this especially because it’s my account and my money which I can’t access because of rude and inaccurate customer service and say no policy.

Read full review

Hi there! I have just filled 2 complaint forms and had a call for 1 hour 12 minutes. Where they asked me 2 security questions which made no sense what so ever. I failed identification while I have all my details by hand and all my work payslips. I am in a foreign country and got robbed. I lost my passport and cards I have my westpac card still luckily. I need to pay for my new passport and I need to access to my card. My telephone number from my account is dispatched. And I can’t access my account without receiving a sms text. I need to access my account to change my card to international banking. This is an emergency. And they are not helping me trough the phone. I have al my details all my payslips and they refuse to help me! This is an unacceptable rude costumer service! Who will help you with nothing in a emergency like this. I have never been treated like this especially because it’s my account and my money which I can’t access because of rude and inaccurate customer service and say no policy.

Price
5/10
Features
5/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Chris, Western Australia, reviewed 22 days ago
Westpac Bank Account
Overall 9/10
Westpac has never let me down.

I have been with Westpac for may years and have always been satisfied with their service.

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I have been with Westpac for may years and have always been satisfied with their service.

Price
9/10
Features
9/10
Customer service
10/10
Convenience
9/10
Trust
10/10
Less
Rob, Victoria, reviewed 22 days ago
Westpac Bank Account
Overall 1/10
Incompetent, unhelpful & apathetic!

Bullying culture breeds a year of incompetence, unhelpfulness & apathetic behaviours on every level. They even ruined Christmas lunch!! Hardly surprising as they’d ruined every other day!

Read full review

Bullying culture breeds a year of incompetence, unhelpfulness & apathetic behaviours on every level. They even ruined Christmas lunch!! Hardly surprising as they’d ruined every other day!

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Catherine, New South Wales, reviewed 20 days ago

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