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Would always recommend to everyone they have helped us through good and bad times. They don't just turn their back on you and give up. Con - Could not get to a branch in NSW Full review
Would always recommend to everyone they have helped us through good and bad times. They don't just turn their back on you and give up. Con - Could not get to a branch in NSW
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YesWhen my husband died, I was told by the Commonwealth bank I would have to apply for a new loan. So I did with Heritage and they were more then happy to refinance my house loan. Full review
When my husband died, I was told by the Commonwealth bank I would have to apply for a new loan. So I did with Heritage and they were more then happy to refinance my house loan.
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YesOld fashioned, hard to deal with. Based in Toowoomba, so OK if you're a Queenslander. Otherwise they are very inflexible. Full review
Old fashioned, hard to deal with. Based in Toowoomba, so OK if you're a Queenslander. Otherwise they are very inflexible.
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YesThey have been quick to answer any enquiries and to spend the time to make sure that I fully understand the answers to questions about the loan Full review
They have been quick to answer any enquiries and to spend the time to make sure that I fully understand the answers to questions about the loan
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YesStraightforward home loan product delivered in an honest and direct way - its easy to understand and you don't pay for services you don't need and won't use. Full review
Straightforward home loan product delivered in an honest and direct way - its easy to understand and you don't pay for services you don't need and won't use.
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YesHeritage bank was a credit union and continues to show personal attention and a caring attitude. Their call centre staff are always helpful, clear and easy to understand and being based in Australia there are no language barriers. I have a home lo... Full review
Heritage bank was a credit union and continues to show personal attention and a caring attitude. Their call centre staff are always helpful, clear and easy to understand and being based in Australia there are no language barriers. I have a home loan and connected savings account and have received the same service levels on both. Heritage are also quick to pass on interest rate reductions, which is a huge help. The only real issue is that they do not have nation-wide branches so if I need to withdraw large sums it takes a few days to arrange it with a sister institution. Otherwise they have solved this problem and I can have free withdrawals at Westpac and other ATMs.
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YesI like Heritage Building Society for all of their products. I have found the staff very helpful and the products explained in terms that the everyday person can understand. No hidden extras and flexible. Full review
I like Heritage Building Society for all of their products. I have found the staff very helpful and the products explained in terms that the everyday person can understand. No hidden extras and flexible.
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YesAs a sole parent it was hard to find any bank that would have faith in my ability to be able to manage a mortgage and so it is a real treat to have Heritage treat me as any other customer. The flexibility of this product has given me the financial... Full review
As a sole parent it was hard to find any bank that would have faith in my ability to be able to manage a mortgage and so it is a real treat to have Heritage treat me as any other customer. The flexibility of this product has given me the financial backup required to assist my boys in there various stages of growing up. Any request has been dealt with in a 24 hr turn around with no probs & follow up phone calls to check all requests are taken care of. Prompt personalised service with a helpful 'can do' attitude---wish more were like them!!!
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YesAs an older person I have found the Heritage Building Society to be always most helpful polite and sympathetic to my needs weather it is Credit Card, Personal Loan, Everyday Account and in this instance Home Loan I can recommend them to everyone t... Full review
As an older person I have found the Heritage Building Society to be always most helpful polite and sympathetic to my needs weather it is Credit Card, Personal Loan, Everyday Account and in this instance Home Loan I can recommend them to everyone that requires a trustful Banking Corporation
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YesDont like the BIG banks. Heritage was the only bank in the 80s that gave a house loan to a single female I have used them and taken a home loan out when I married. I reccomend them highly Full review
Dont like the BIG banks. Heritage was the only bank in the 80s that gave a house loan to a single female I have used them and taken a home loan out when I married. I reccomend them highly
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YesHeritage supports local communities where they are based. They offer extremely competitive rates, usually without worrying about the gimmicks and they employ local people. Full review
Heritage supports local communities where they are based. They offer extremely competitive rates, usually without worrying about the gimmicks and they employ local people.
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YesEven though we're paying a bit more on our interest rate, we did lock in for 5 years, but they are the only bank that would allow us to make multiple, any amount payments against our loan in any given year, where all other banks would limit the am... Full review
Even though we're paying a bit more on our interest rate, we did lock in for 5 years, but they are the only bank that would allow us to make multiple, any amount payments against our loan in any given year, where all other banks would limit the amount of overpayment you made. And redrawing is a breeze - you can download the form of their internet and its $20 - too easy. The staff are nice and the manager who lent us the money was excellent to deal with.
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YesHeritage customers are treated as valued customers. The staff are obliging and friendly. I have never had a problem that was too much trouble. ***** 5 star service every time ***** Full review
Heritage customers are treated as valued customers. The staff are obliging and friendly. I have never had a problem that was too much trouble. ***** 5 star service every time *****
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YesWhy change when you've already got the best. Heritage recently had the lowest home loan interest rate for fixed. We locked ours in for 3 years. I feel really secure with doing that. With the economy at the moment I feel safe knowing that Heritage ... Full review
Why change when you've already got the best. Heritage recently had the lowest home loan interest rate for fixed. We locked ours in for 3 years. I feel really secure with doing that. With the economy at the moment I feel safe knowing that Heritage is looking after me.
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YesThe branch is always helpful and ready to advise us when needed, are pleasant to speak to. Full review
The branch is always helpful and ready to advise us when needed, are pleasant to speak to.
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YesWe will never go back to any of the big banks purely because Heritage Building Society look after us to well. Even though there are no branches in NSW as they are a QLD building society we can always contact them by phone a get helpful customer se... Full review
We will never go back to any of the big banks purely because Heritage Building Society look after us to well. Even though there are no branches in NSW as they are a QLD building society we can always contact them by phone a get helpful customer service consultants every time.Their online website is straight forward easy to follow. This Building Society has set a high standard in customer service and actually listen to what the customer wants and deal with it quickly.
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YesWe had no problems. The manager was wonderful very helpful and fast!!! Full review
We had no problems. The manager was wonderful very helpful and fast!!!
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YesI don't like interest rates going up from when I first signed Full review
I don't like interest rates going up from when I first signed
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YesGreat customer service and great home loan products Full review
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YesHeritage listened to what we wanted and worked with us to achieve it. The staff were incredibly helpful and we felt supported through the entire process. I appreciated the phone calls and emails that informed us of what we needed to do at each s... Full review
Heritage listened to what we wanted and worked with us to achieve it. The staff were incredibly helpful and we felt supported through the entire process. I appreciated the phone calls and emails that informed us of what we needed to do at each step then follow up confirmation that each step was completed. It felt like truly personal service. The first mail we received at our new address was a congratulations card signed by the Heritage team. We have used Heritage to finance our two most recent homes and do all our banking with them and I would recommend them to anyone. They genuinely do take the anxiety out of the biggest purchase you are ever going to make.
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YesYou can pay extra with no extra penalty. YOu can fix the rate if you desire. The customer service is excellent and the staff are very friendly. Full review
You can pay extra with no extra penalty. YOu can fix the rate if you desire. The customer service is excellent and the staff are very friendly.
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YesI think it is just an overall great product, but it is the personal experience you have with Heritage that i enjoy they are not to large, not to care. Full review
I think it is just an overall great product, but it is the personal experience you have with Heritage that i enjoy they are not to large, not to care.
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YesHeritage are very approachable abd helpful although very pedantic when applying for loans. Full review
Heritage are very approachable abd helpful although very pedantic when applying for loans.
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YesThey have a hardship program you can apply for regarding mortgage payments if you get ill, unemployed etc. They were very unhelpful regarding this and turned down application with no reason give. *I was not behind in any repayments etc. Had to res... Full review
They have a hardship program you can apply for regarding mortgage payments if you get ill, unemployed etc. They were very unhelpful regarding this and turned down application with no reason give. *I was not behind in any repayments etc. Had to resort to assistance of a solicitor to get approval. Bank staff very punitive following this.
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YesIt has the best fixed rate for home loans. Full review
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YesThey have always been there for me for my mortgage and all other products Full review
They have always been there for me for my mortgage and all other products
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YesLikes: Good communication on phone. low interest rates. Dislikes: No ATM's in Vic. loose mail a lot. No branches in Vic. Full review
Likes: Good communication on phone. low interest rates. Dislikes: No ATM's in Vic. loose mail a lot. No branches in Vic.
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YesInterest rates have always been competitive and branches conveniently located. Full review
Interest rates have always been competitive and branches conveniently located.
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YesTheir slogan is "people first" but I am yet to experience it! I have had a number of products removed from them and taken elsewhere and not once was I questioned why I was leaving - nor offered a "great deal" to stay. I have personally been a me... Full review
Their slogan is "people first" but I am yet to experience it! I have had a number of products removed from them and taken elsewhere and not once was I questioned why I was leaving - nor offered a "great deal" to stay. I have personally been a member for over 15 years. Obviously not a valued one.
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Yes1.The interest rate is lower than larger banks. 2.My interest rate is fixed and i can pay as much extra as i want. 3. Monthly fee is $5.00 Full review
1.The interest rate is lower than larger banks. 2.My interest rate is fixed and i can pay as much extra as i want. 3. Monthly fee is $5.00
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