Caring about the customer, caring about quality.
- Overall customer rating
- (Reviewed 1 day ago)
I hold a car loan, a personal loan, two savings accounts, debit and credit cards, all with Defence Bank because they are unfailingly able to meet the unique needs of defence members and their families. The only negatives are the .50 charge for eac... Full review
I hold a car loan, a personal loan, two savings accounts, debit and credit cards, all with Defence Bank because they are unfailingly able to meet the unique needs of defence members and their families. The only negatives are the .50 charge for each debit card usage, unless credit option is used, for which there is often a surcharge (although these are quite small). Also, being a Defence bank, branches are only available on base, which is not always convenient. That being said, I have been 100% happy with internet banking, and 110% happy with customer service, including phone banking...especially the ease with which you can talk to an actual person, not just an automated voice! They are always friendly and helpful, both on the phone and in person. Customer service can be the thing customer satisfaction hinges on. Defence services can at times be notoriously slow, but when it comes to their bank, they beat any civilian bank I have ever used, hands-down! I can't wait to take advantage of their home loan rates and DHOAS (Defence Homeowners Assistance Scheme) for first home buyers, hopefully soon!
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