Virgin Money car insurance reviews

Virgin Money
Virgin Money's overall rating for car insurance

(as rated by the Mozo community)

8.2

based on 5 reviews in the
past 12 months

 

Value for money

Policy coverage

Customer service

Claims handling

Trust

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Recent Virgin Money car insurance reviews

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Well priced premiums

I liked them because of the fact they promised not to increase the premium for the next year. Also their roadside assistance package.
Full review

I liked them because of the fact they promised not to increase the premium for the next year. Also their roadside assistance package.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Larry (NSW), reviewed 7 days ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great service helpful team

Extremely helpful, I move on a regular basis and they always keep my details up to date, easy to talk to, very friendly, and you don't end up with a headache after the call ends!
Full review

Extremely helpful, I move on a regular basis and they always keep my details up to date, easy to talk to, very friendly, and you don't end up with a headache after the call ends!

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Bec (VIC), reviewed 2 months ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Very satisfied

Best quote in the beginning by a mile! And when our car was broken into and they smashed a window, we could choose anyone to replace the window, so of course we chose someone who could come out that day to our house, even on a weekend. We kept...
Full review

Best quote in the beginning by a mile! And when our car was broken into and they smashed a window, we could choose anyone to replace the window, so of course we chose someone who could come out that day to our house, even on a weekend. We kept our no claim bonus too!

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Julie (WA), reviewed 10 months ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great value - No worries

I have found Virgin Car Insurance to be great. It's cheaper for women and you get to choose your own repairer. No complaints here.
Full review

I have found Virgin Car Insurance to be great. It's cheaper for women and you get to choose your own repairer. No complaints here.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   8 / 10

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Angela (NSW), reviewed 11 months ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Unilaterally DOUBLED premium after the first year!

They DOUBLED my premium from ~800 to ~1650 after the first year without notifying me. Given that I pay direct debit, that's terribly worrying. When I discovered this and called them, they managed to halve it again over the phone.
Full review

They DOUBLED my premium from ~800 to ~1650 after the first year without notifying me. Given that I pay direct debit, that's terribly worrying. When I discovered this and called them, they managed to halve it again over the phone.

    Value for money   0 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   5 / 10

    Trust   0 / 10

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Adam (VIC), reviewed about 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good for beginners

Very cheap, however there isn't a variety of options available.
Full review

Very cheap, however there isn't a variety of options available.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Charlie (QLD), reviewed about 1 year ago

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Virgin Money

Virgin Money car insurance review

Overall rating   9 / 10

Competitive price and easy to deal with

So far we have had no problems with this insurer. Although we have not yet had to make a claim, we have found the cover and price is very competitive.
Full review

So far we have had no problems with this insurer. Although we have not yet had to make a claim, we have found the cover and price is very competitive.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Krystie (WA), reviewed about 1 year ago

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Virgin Money

Virgin Money car insurance review

Overall rating   10 / 10

Very competitive

They are a great company , I have had no problems with them what so ever.
Full review

They are a great company , I have had no problems with them what so ever.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   9 / 10

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Tracey (NSW), reviewed about 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Hassle free claim

I am with Virgin Car Insurance & have had no dramas with them whatsoever. Direct Debit occurs when it's supposed to, they are well priced & I had no problems at all when I had to make a claim for hail damage. I would recommend to anyone!
Full review

I am with Virgin Car Insurance & have had no dramas with them whatsoever. Direct Debit occurs when it's supposed to, they are well priced & I had no problems at all when I had to make a claim for hail damage. I would recommend to anyone!

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Jason (NSW), reviewed over 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great phone service

They were the best price and helpful on the phone made taking out insurance very easy and answered your questions with ease and knowledge.
Full review

They were the best price and helpful on the phone made taking out insurance very easy and answered your questions with ease and knowledge.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Julie (SA), reviewed over 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Awesome service and rates

I am with Virgin insurance and I absolutely love them. Been with them for 3 years, since we bought our car and I have never had to complain about them. Every year our monthly premium goes down. Love it!
Full review

I am with Virgin insurance and I absolutely love them. Been with them for 3 years, since we bought our car and I have never had to complain about them. Every year our monthly premium goes down. Love it!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Marie (WA), reviewed over 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great price, great service

Their customer service is awesome and comprehensive with a lot of questions asked to make sure you get the best deal.
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Their customer service is awesome and comprehensive with a lot of questions asked to make sure you get the best deal.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Martine (NSW), reviewed over 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums, great customer service

I just think anything thing associated with Virgin is great, including our Virgin Credit Card and Velocity Rewards program.
Full review

I just think anything thing associated with Virgin is great, including our Virgin Credit Card and Velocity Rewards program.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Lynn (SA), reviewed over 1 year ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Cheap and that's about it

Never had to deal with them other than to pay premiums.
Full review

Never had to deal with them other than to pay premiums.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   2 / 10

    Claims handling   -1 / 10

    Trust   3 / 10

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Mozo reviewer (WA), reviewed almost 2 years ago

1 person found this review helpful – do you? Yes

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   1 / 10

Look elsewhere

Their prices are great but claims handling is dismal. After an accident (I was not at fault and other party claim full liability) Virgin were super slow in organising repairs after my car was towed after accident. Didn't reach their assessment...
Full review

Their prices are great but claims handling is dismal. After an accident (I was not at fault and other party claim full liability) Virgin were super slow in organising repairs after my car was towed after accident. Didn't reach their assessment centre for a week and a half even though I was informed it was being taken their the day after the accident. It was then towed to repairers where it took another two weeks. This delay meant 3rd party insurance refuse to pay hire car. Would not renew my policy with them. Good price means nothing when you really need them.

    Value for money   8 / 10

    Policy coverage   3 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   1 / 10

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Mozo reviewer (VIC), reviewed almost 2 years ago

2 people found this review helpful – do you? Yes

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive, convenient, trustworthy

I like this insurer because they are convenient, the web site is comprehensive with all the information required. They are extremely competitive. It's easy to set up your payment and the paperwork arrives in the mail a few days later.
Full review

I like this insurer because they are convenient, the web site is comprehensive with all the information required. They are extremely competitive. It's easy to set up your payment and the paperwork arrives in the mail a few days later.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   -1 / 10

    Claims handling   -1 / 10

    Trust   6 / 10

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Donnalee (NSW), reviewed about 2 years ago

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Virgin Money

Virgin Money car insurance review

Overall rating   7 / 10

Good price if you haggle

Overall a very good rate achieved but don't take the first rate offered - haggle a little and you will receive a rate at least $200.00 cheaper.
Full review

Overall a very good rate achieved but don't take the first rate offered - haggle a little and you will receive a rate at least $200.00 cheaper.

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Eric (NSW), reviewed about 2 years ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service

Have never had any issues with the insurance or customer service.
Full review

Have never had any issues with the insurance or customer service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Trevor (VIC), reviewed about 2 years ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Informed customer care, quick easy sign up

I can easily pay monthly, which suits my finances. If changes needs to be made, just a quick phone call, and the jobs done. No messing about with red tape making everything an ordeal.
Full review

I can easily pay monthly, which suits my finances. If changes needs to be made, just a quick phone call, and the jobs done. No messing about with red tape making everything an ordeal.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Therese (NSW), reviewed over 2 years ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great

Great customer service and money well spent.
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Great customer service and money well spent.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Amy (ACT), reviewed over 2 years ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Worst possible claims process ever

Car accident 21st Dec 2012 as at today 24 Jan 2013 the car is still not repaired and now they cannot advise when it will be repaired. Almost every contact has had to be made by myself (estimated at around 30 calls) they have at rare stages advised...
Full review

Car accident 21st Dec 2012 as at today 24 Jan 2013 the car is still not repaired and now they cannot advise when it will be repaired. Almost every contact has had to be made by myself (estimated at around 30 calls) they have at rare stages advised me of their failures to do something days or weeks after they should. Today they advise they have lost our number plate and we again have to do all the running around pay up front and then claim back. Given that they have not yet kept one promise I doubt I will ever see my money for the clean driving history report we had to provide and now the number plate they have lost. They have apologised on a number of occasions last week and admitted they have not handled the complaint well and this week it continues. Do not consider them at all my two policies will be moving at the expiry if not before.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Paul (VIC), reviewed over 2 years ago

2 people found this review helpful – do you? Yes

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Could not be beaten on value and service

Value for money could not be passed up when comparing to other insurers. We saved over 30% compared to our last insurer and were covered with more options....awesome!!
Full review

Value for money could not be passed up when comparing to other insurers. We saved over 30% compared to our last insurer and were covered with more options....awesome!!

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Merissa (NSW), reviewed over 2 years ago

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Virgin Money

Virgin Money car insurance review

Overall rating   7 / 10

easy to follow over the phone set up

Easy to follow over the phone set up. Great prices.
Full review

Easy to follow over the phone set up. Great prices.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Stuart (NSW), reviewed over 2 years ago

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Virgin Money

Virgin Money Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great price and great extras

I loved the price of the policy, the ease of set up and the competitive roadside assistance provided. I also love the fact that it's linked to the virgin family. We got credit on our phone bill for signing up! We will continue to renew our policy...
Full review

I loved the price of the policy, the ease of set up and the competitive roadside assistance provided. I also love the fact that it's linked to the virgin family. We got credit on our phone bill for signing up! We will continue to renew our policy with Virgin.

    Value for money   9 / 10

    Policy coverage   5 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Callum (NSW), reviewed almost 3 years ago

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Virgin Money

Virgin Money car insurance review

Overall rating   10 / 10

Brilliant customer service, best premium I found.

When i bought my car i checked around for insurance. Virgin was over $400 cheaper than the next quote all because they bothered to have one simple question in their application. The contact that I have had with staff has been terrific, helpful and...
Full review

When i bought my car i checked around for insurance. Virgin was over $400 cheaper than the next quote all because they bothered to have one simple question in their application. The contact that I have had with staff has been terrific, helpful and polite.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Diana (NSW), reviewed about 3 years ago

2 people found this review helpful – do you? Yes

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